Hello, and welcome to Groupon's Fourth Quarter 2023 Financial Results Conference Call. On the call today are Interim Chief Executive Officer, Dusan Senkypl; Chief Financial Officer, Jiri Ponrt; and Senior Vice President, Corporate Development and Investor Relations, Rana Kashyap. At this time, all participants are in a listen-only mode.

A question-and-answer session will follow the Company's formal remarks. [Operator Instructions] Today's conference call is being recorded.

Before we begin, Groupon would like me to remind listeners that the following discussion and responses to your questions reflect management's views as of today, March 15, 2024 only and will include forward-looking statements. Actual results may differ materially from those expressed or implied in the company's forward-looking statements.

Groupon undertakes no obligation to update these forward-looking statements as a result of new information or future events.

Additional information about risks and other factors that could potentially impact the company's financial results are included in their earnings press release and in their filings with the SEC, including their annual report on Form 10-K.

We encourage investors to use Groupon's Investor Relations website at investor.groupon.com as a way of easily finding information about the company. Groupon promptly makes available on this website the reports that the company files or furnishes with the SEC, corporate governance information and select press releases and social media postings.

On the call today, the company will discuss the following non-GAAP financial measures, adjusted EBITDA and free cash flow.

In Groupon's press release and their filings with the SEC, each of which is posted on their Investor Relations website, you will find additional disclosures regarding these non-GAAP measures and including reconciliations of these measures to the most comparable measures under the US GAAP. And with that, I am happy to turn the call over to Dusan..

Hello, and thanks for joining us for our fourth quarter and full year 2023 earnings call. It's a pleasure to be with all of you. Today's prepared remarks are posted on our Investor Relations website along with an investor presentation, which I will refer to during my remarks.

In addition, I encourage you to review our press release and 10-K, which contain more detail on our Q4 and full year 2023 results. I will start today's call on Slide 5 and cover the key takeaways from the fourth quarter. First, our numbers.

I am pleased to deliver another quarter of progress on our reported financial results, as our fourth quarter numbers came in above the high-end of guidance on both revenue and adjusted EBITDA.

Our strong performance was driven by our North America segment where revenues in our local and travel categories were down a combined 3% year-over-year, a major improvement compared to the same period last year when these categories were down 31%.

It's encouraging to see the progress in our North America local and travel categories, which represent 70% of consolidated revenue.

While we are far from declaring victory and clearly have more work to do in our International segment and our Goods category, the improved performance of our main market is a strong positive indicator that our transformation plan is working.

In addition to our top-line improvements, we also made progress on the bottom-line, where adjusted EBITDA margins improved 2,400 basis points compared to the last fourth quarter.

A combination of better top-line and bottom-line performance resulted in positive $51 million of free cash flow as our negative working capital cycle benefited from both fourth quarter holiday strength and moderating year-over-year declines.

From my perspective, robust financial performance is the cornerstone of a thriving organization, fueling innovation, employee satisfaction and long-term shareholder value. I am pleased to end year one of our transformation on a strong note. Second, our balance sheet.

I am pleased to report that the combination of our improved financial performance and increased liquidity resolves our going concern issue. Since speaking with you on our third quarter earnings call, we closed on our plan to raise $100 million in liquidity through a combination of asset sales and a fully backstopped rights offering.

The rights offering was significantly oversubscribed and I would like to thank all our investors for their support. Using part of the proceeds from the rights offering, in February, we prepaid and terminated our credit agreement.

This is an important milestone to provide clarity to all stakeholders, including our customers, merchants, employees, suppliers and shareholders, that Groupon has a solid financial foundation and we are not going anywhere. Third, an update on our projects.

Last quarter, I explained that the pace of our transformation will depend on our progress executing key projects across our businesses. While I will go into more details in subsequent slides, I want to briefly highlight two key projects, our new consumer front-end and our gifting initiative.

Since we spoke last, the team has made significant progress on our new consumer front-end, which is currently running at 3% of North America web and touch traffic, and expected to ramp up further in the coming weeks. Turning to gifting, our v1.0 offering had strong results and we saw December gift orders grow over 50% versus December last year.

While these numbers are off a very small base, I am pleased with the early results as we support our thesis that Groupon can become a leading destination for giftable experiences. Turning to Slide 6. I want to take a minute and take a step back. It has been almost one year since I accepted the challenge to lead Groupon.

In my letter to shareholders published with Q1 earnings last year, I spoke frankly about the financial challenges our business faced and the need to implement a significant and urgent transformation.

Over the past year, our team has worked tirelessly to deliver hundreds of small improvements, which has strengthened our financial position, improved the top-line trajectory and rebuilt the organization.

At the same time, while I am extremely proud of what this team has accomplished, my feeling is we are just getting started on our mission to become the ultimate destination for local experiences and services.

Now that we have a strong understanding of internal mechanics, which means people, processes, challenges, and made our company more efficient, we are shifting our focus from mainly internal improvements to delivering projects which will impact our customers, both consumers and merchant partners.

We have many opportunities in front of us, much more than our current capacity to execute. We are taking a long-term approach to rebuilding Groupon from the bottom up and avoiding shortcuts that sacrifice the end game for a temporary sugar high to juice top-line or bottom-line results.

Many current projects are laying the foundation for us to become more agile and to increase our capacity to execute. We are redoing our technology stacks and changing Groupon to become a technology-first company. We are changing how we go to market on the supply side and how we understand and interact with our customers.

This is a huge lift and will take time to execute. We also see a massive opportunity to leverage the benefit of AI across our business. In sales, we are looking to use AI to generate leads based on our inventory needs and use AI-driven communication to improve sales efficiency.

We are progressing on AI tools to help us create higher quality deal page copy and to improve the efficiency of our customer support.

Success in our building phase is really about changing our customers' experience, on both sides of our marketplace, to solve more problems, reduce friction, earn trust and increase engagement and overall satisfaction with using Groupon.

And while progress in transformation is not always linear, we do expect to show improvements in our financial performance along the way. Slide 7. Our project to re-engineer our front-end stack continues. As of this week, our new front-end is currently at 3% of traffic, which is behind my expectations.

After running at 1% for most of Q1, we are reaching the point where we can start ramping our new front-end without jeopardizing performance. We have fixed many of the issues that hurt the new front-end conversion and now focused on resolving two main blockers, search and relevance and deal page layout.

We expect to ramp up traffic significantly for web and touch in North America in the coming weeks. For those interested, next week we will be posting a link to try out the new front-end on the company's LinkedIn page. Once North America web and touch is fully ramped, we will turn to North America app, which we expect to launch shortly after.

After NA App is ramped, we will turn to roll out the new front-end in International markets. To remind investors why we are doing this. Our legacy platform was cobbled together over many years and many acquisitions.

As a result, our legacy platform is really several different technology stacks, each with their own challenges and inefficiencies that require different people to manage the different stacks. Other companies who have embarked on similar simplification projects have taken three-years to consolidate their stacks into one single front-end.

We are currently in month 11. We expect this project will enable us to launch new features in weeks versus months. We believe that this kind of speed and agility to deliver new capabilities will give us the opportunity to innovate faster for customers and give us amazing breadth to do testing and learning.

We will also get much more visibility into our customer funnel, enabling us to deliver further product enhancements. I would like to thank the team for their tireless efforts and I'm excited to see what we can do with our new platform once it is released. Slide 8, gifting.

Last quarter, I highlighted a gap that Groupon historically had not benefited from the uplift that other marketplaces and retailers typically experience during big gifting seasons.

Repositioning Groupon to play a bigger role in gifting, and specifically last-minute giftable experiences, was a key strategic growth thesis that we wanted to test and validate in the Q4 holiday season.

I am happy to report that despite a constrained v1.0 experience on our legacy front-end platform, the data indicates a significant opportunity in last-minute giftable experiences, with the highest demand for gifting starting approximately three weeks before Christmas and peaking the day before Christmas.

Overall for the month of December, we saw gift orders increase off a very small base 67% versus 2022 and 30% versus 2021. And when looking at gifting across our countries, we observe a wide variance of gifting adoption with gift orders as a percentage of total orders ranging between 5% and 20%.

Going forward, on the marketing side, we will continue our efforts to educate customers about the benefits of experiential gifting at Groupon and we see numerous gifting opportunities throughout the year, with a focus on the US market.

On the product side, we have a long list of improvements we are making to gifting on our legacy platform and are also taking our learnings to iterate on our new gifting proposition for our new front-end. On the supply side, we are expanding our work with merchants to highlight giftable products.

These are just a few examples of the initiatives underway to make Groupon more giftable. We believe giftable experiences are a large, untapped market for Groupon, and we are excited to build a great gifting offering not just for the traditional Q4 holiday season, but an option that consumers can turn to all year round for their special occasions.

Over time, I believe that gifting can become a big business for us and Groupon can become a leading destination for last-minute giftable experiences. Gifting also showcases the ability of our team to move quickly and execute on a market opportunity.

Going forwards, there are significant opportunities across our business, so this is a nice case study of what the team can deliver. Slide 9. Marketplace management.

Overall I am pleased with our daily execution during the holiday season as we connected an improved assortment of deals with a performance marketing push and active management of how we distribute our impressions. Our customers responded and we saw uplift in our business and improving trends throughout the quarter.

On the demand side of the marketplace, we saw improving trends in the number of unique visitors visiting our website, driven by growth in paid channels and an improved rate of decline of direct traffic. Within paid channels, we delivered on our desired ROI targets while continuing to grow in SEM and display.

And while it is very early, we saw success in our revamped affiliate channels including early traction in the influencer market. Search and relevance continues to be an important priority for us as we improve our algorithm and actively manage the distribution of impressions.

Finally, we continue on our initiative to reduce our reliance on promotional spend. As we have discussed before, improving the mix between paid marketing and promotional spend is a key step towards improving the health of our marketplace.

On the supply side of the marketplace, we continue to see strength in our Things To Do vertical and our Enterprise accounts, where we see companies return to our platform after a long hiatus and existing companies increase the amount of business they want to do with Groupon. Both are encouraging signals.

Last year as part of our transformation, we re-imagined the original city planner model for modern needs and local nuances. Our effort on this initiative is beginning to pay off as we are seeing strength in local micro markets where this approach was rolled out. We are planning to double-down on our focus to manage our marketplace at a local level.

Earlier this week, I was in Chicago with our sales leadership where we announced a plan to shift our go to market in the US into eight local regions, with dedicated sales reps and regional managers responsible for driving assortment strategy and deal quality.

Finally, as I mentioned last quarter, we have rolled out a new merchant partner success organization focused on actively managing our top 80% of business. This full lifecycle sales team is responsible for the revenue and retention of our highest value accounts.

Based on the success we have seen with merchant partners in this program, we have expanded our one-on-one account management and continue to build tools, processes and culture around shifting our support to more proactive partner success. Overtime, we expect this team will help our existing merchant partners drive more business with Groupon. Slide 10.

Let me close with a few thoughts on why I continue to be excited about the prospects for Groupon to create value for shareholders. Groupon is a 15-year-old company, but we see ourselves at day zero. The market for local experiences and services is massive, rivaling other large service markets such as ridesharing, delivery, and hotels.

In those other markets, there are scaled marketplaces and OTAs with combined market capitalization in the hundreds of billions of dollars. It is still relatively early days in the experience market going online and we expect an increasing percentage of this market to be transacted online in the future, fueling a secular growth opportunity.

Our business model is a two-sided horizontal marketplace that operates at a local level. It has attractive gross margins and a fixed cost base that can be leveraged with growth and proper execution.

As shown in other categories, when done right, the internet marketplace can be an extremely attractive business model, benefiting from network effects, economies of scale and low capital requirements. And given our local dimension, it will not be easy to replicate our supply side assets.

Groupon has global scale, operating in 13 countries with over $1.6 billion in Billings, 75 million visitor sessions per month, and over 16 million active customers. We have an underleveraged asset in our brand that has been used over a billion times.

Once we improve the customer value proposition, we believe we can leverage our brand recognition to engage and re-engage consumers to come buy with Groupon.

We are drawing inspiration from a successful transformation playbook that starts with a supply-first approach and strategically shifts towards emphasizing quality, value proposition and developing a functional economic model for merchant partners. We are rebuilding the consumer experience with trust and convenience at the center.

There are multiple opportunities to improve our marketplace proposition for both consumers and merchant partners. Today, we have more opportunities than our ability to execute.

We are assembling an A+ management team with skin in the game and a mindset of ambition, drive, passion, intensity, no egos, partnership-first, continuous growth mindset and love for our work.

We are building a humble, meritocratic high-performance culture that values execution excellence, first principle reasoning, totally hands-on, toughness to tackle the hard problems, and extreme ownership. We see ourselves as a sports team and we are playing to win.

We believe we are providing an environment where talented people with drive can get 10 years of experience in two years. For those interested to understand the mentality and culture we are building, I recommend reading my personal assessment which you can find in the appendix of our earnings slides.

If you or anyone you know aligns with the mindset and approach, and you are ready to dedicate yourself to the mission, please reach out regardless of the positions you see open. We are building Groupon to perform in a variety of economic conditions.

In both growing and shrinking economies, people love getting good deals on experiences that they love and we want to be a place for them. Our merchant partners have historically used Groupon's platform as a yield management tool, a use case which can increase when demand slows.

And finally, we have taken steps to strengthen our balance sheet and address our going concern issue, which Jiri will go into more details. For these and other reasons, it is my belief that Groupon has the ability to drive superior value creation through a successful transformation.

Before I turn the call over to Jiri, I want to take the opportunity to thank the Groupon team. Transformations are not easy. We have asked and continue to ask our teams to drive significant changes across our business. Our team has responded with energy and passion to deliver on our mission.

I am proud of the dedication and resilience our team has shown and excited to work together as we focus on innovating faster for our users and merchant partners. With that, I'll turn it over to Jiri..

year-over-year revenue change at minus 5% to 0%; adjusted EBITDA between $80 million and $100 million; positive free cash flow for the full year. Finally, I would like to provide some additional commentary to assist with your models.

While we expect to generate negative free cash flow for the first quarter given the timing of our accrued merchant payables as we exit Q4 holidays, we expect to report a significant improvement in the level of outflows compared to the same period last year.

There are many drivers that influence revenue as percent of gross billings, including merchant margins, segment mix, category mix, local vertical mix, breakage, points utilization and several other factors.

Given the number of drivers with some acting as headwinds and others as tailwinds, it is hard to predict with precision where we will land each and every quarter. That said, for 2024, we don't see consolidated revenue as percentage of gross billings varying significantly compared to the range reported over the last five quarters.

As Dusan commented in last quarter's earning call, one area of focus for us has been the checkout process, where we see many opportunities to improve the experience for customers who have made it all the way through our funnel and added items to their cart.

This includes promoting some payment options ahead of others depending on local customer preferences. We continue to expect revenues in the first half of 2024 to decline year-over-year and revenues in the second half of 2024 to grow year-over-year.

The trajectory of the year will depend on a variety of factors, including the delivery of certain projects such as our new consumer front-end.

Given our operating plan focused on driving profitable top-line growth plus the value of our non-core assets, we believe we can create an increased value for all of our stakeholders as we continue to execute our transformation strategy. Thank you for your time today. With that, I'd like to open the call up for your questions.

Operator?.

Thank you. [Operator Instructions] Your first question comes from the line of Sean McGowan from ROTH MKM. Please go ahead..

Good morning. Thank you very much. I have a couple of questions, if you don't mind. One is, can you give us some thoughts on your capital allocation priorities? The balance sheet seen great improvements. You've eliminated that going concern. You've got some cash. Looks like cash flow prospects are good.

Can you give us an idea of what the priorities are for capital allocation?.

Yeah. I think, currently, we are here to make it sustainable. And, frankly, we had one positive quarter, and we still have to work on making long-term sustainable growth and positive cash flow of this company..

Okay.

On user engagement, can you give us some thoughts there on what are you seeing currently in terms of the number of occasions that a user engages, and what's your goal for growing that?.

Yeah. Thanks, Sean, for the question. We are focusing right now on the next-generation website, which will bring us many new opportunities. The one very positive signal which we have overall is the gifting, which opens another set of opportunities several times a year.

But we have, like, many additional use cases, which we will start unlocking once we have the new website launched, and we will have that highly increased cadence of new features coming into the platform. So, this will be an area of our focus for later part of this year..

Okay. Great. I would imagine as you get that engagement up, it really has a significant impact on your cash flow and EBITDA.

So, how big do you think gifting can get as a percentage of total revenue?.

Yeah. I can't really comment any numbers, but, clearly, the current use cases on the platform are fairly limited.

And as I said, there will be new features coming, but we are also focusing a lot on the curation of deals and bringing the right deals so that when the customers come to the website, there will be always something new and something extremely engaging for them. So, I think it should be another driver.

This is by far to bring customers more often to the platform..

Great. Thank you very much..

Welcome. Thank you..

Your next question comes from the line of Eric Sheridan from Goldman Sachs. Please go ahead..

Thanks so much for taking the questions. Maybe two just on the supply side of the marketplace.

How should we be thinking about elements of both gross additions on the supply side building as we go through 2024? And where you're most focused on reducing friction from the onboarding side for supply? And then in terms of supply retention, conversion, delivering ROI, how should we be thinking about elements of once that supply is where you want it to be, how that then would possibly translate into more marketing spend to drive growth? Thank you..

Okay. So, in terms of -- thanks. Eric, thanks for the question. And I will start from the backwards. So, in terms of marketing spend, I believe that directionally, we are on the level where we would like to stay. We still believe that we can grow the marketing in volume, but not in a percentage of gross revenues or -- of our gross billings.

This is on one side. Then in terms of what we have on our website, we saw in last quarters that, plenty of suppliers who were working in the past, big merchants, national merchants who were working with Groupon, are coming back and we are doing more and more business.

So, we are very confident that as our sales process, which is very consultative nowadays, is improving. We will be also able to grow the business with our existing merchants, which will have a very positive impact on overall Groupon results.

And then, in terms of, like, supply proposition, which we have on the website, we have a lot of focus on the [top end] (ph) of the inventory. In the past, past management was focusing more on the automated process on an onboarding process for merchants through online acquisition.

What we see is that we -- if we really support our merchants in the way how we are structuring the deals, it brings much better results. So, this is our focus.

So, I expect that together with this regionalization where we will have real experts on the individual geographies, we will be able to optimize the marketplace coverage, and with the deals and with supply proposition so that we generate optimal results not only for Groupon, but the same will apply for merchant partners and for customers..

Thank you..

We have no further questions in our queue at this time. And with that, that does conclude today's conference call. Thank you for your participation, and you may now disconnect..