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EARNINGS CALL TRANSCRIPT
EARNINGS CALL TRANSCRIPT 2016 - Q2
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Executives

Luke Larson - President Dan Behrendt - CFO Rick Smith - CEO and Co-Founder.

Analysts

George Godfrey - CL King Mark Strouse - JPMorgan Steve Dyer - Craig Hallum Jeremy Hamblin - Dougherty & Company Glenn Mattson - Ladenburg Thalmann Andrew Uerkwitz - Oppenheimer Steve Dyer - Craig-Hallum.

Operator

Good day, ladies and gentlemen, and welcome to your TASER International Second Quarter 2016 Earnings Conference Call. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session and instructions will be given at that time. [Operator Instructions] As a reminder, this conference call is being recorded.

At this time, I would like to hand the conference over to Mr. Luke Larson, President. Sir, you may begin..

Luke Larson

Thank you, and good afternoon to everyone. Welcome to TASER International’s second quarter 2016 earnings conference call. Before we get started, I’m going to turn the call over to Dan Behrendt, our CFO, to read the Safe Harbor statement..

Dan Behrendt

Thank you. This call is being broadcast on the Internet and is available on the Investor Relations section of the TASER International website. Please note that the earnings press release as well as supplemental materials, including our key operating metrics, are available on our website. Today, we will open the call with prepared remarks.

We’ll follow up the prepared remarks with our standard live question-and-answer session. Statements made on today’s call will include forward-looking statements including statements regarding our expectations, beliefs, intentions or strategies regarding the future, including statements around projected spending.

We intend that such forward-looking statements be subject to the Safe Harbor provided by the Private Securities Litigation Reform Act of 1995. The forward-looking information is based upon current information and expectations regarding TASER International Incorporated.

These estimates and statements speak only as to the date in which they’re made, are not guarantees of future performance, and involve certain risks, uncertainties and assumptions that are difficult to predict.

All forward-looking statements that are made on today’s call are subject to risks and uncertainties that could cause our actual results to differ materially. These results are discussed in our press release we issued today and in greater detail in our annual reports on Form 10-K and quarterly reports on Form 10-Q under the caption Risk Factors.

You may find these filings as well as other SEC filings our website at www.taser.com. With that, I’ll hand the call over to Rick Smith, our CEO and Founder..

Rick Smith

Thank you, Dan, and Good afternoon, everyone. What’s an exciting time to be at this company. Second quarter results were yet another record for revenue and bookings. Our strong results reflect the demand for our range of technology solutions to meet the needs of law enforcement.

Axon bookings reached a record $72 million for the period and right now our 2016 bookings for the first half of the year are approaching the full year bookings from 2015. Axon segment revenues grew 49% year-over-year driven by a 65% increase in service revenue and a 41% increase in hardware revenue.

Weapon segment revenue grew 20% year-over-year driven by an increase in both weapon and cartridge unit sales. These results reflect the positive return on significant investments that we’ve made previously we’ll continue to make to extend TASER’s leadership position in public safety technology.

Specifically the Axon network lead the industry in bringing the power and truth to public safety by connecting people and technologies. While we view both the segments as complimentary.

It’s important to note that for the second quarter in a row Axon bookings didn’t simply surpassed weapons revenue Axon bookings surpassed revenue by $13 million as Axon bookings grew over 135% versus last year.

We start investing in these connected devices and software in 2008 because we believe from the outset that the inherent benefits of video for law enforcement would be significant. Today these systems are seen as indispensable in helping to address suicidal challenges.

For private served law enforcement and communities that they serve as we offer most sophisticated and scalable, found in wearable camera solutions available anywhere in the world.

As evidenced by an important milestone, more than half of the major cities of the United States now deploy our Axon network and cameras and more than 80% of the major cities that have wearable camera programs have selected Axon as their platform. Law enforcement officers put their lives at risk everyday in the field.

Therefore our passionate mission heritages to provide the best tools in technological solutions to ensure their effectiveness and their safety. We serve as a trusted partner and listen to our customer so that we can bring the most advanced solutions with the right capabilities to market.

Our mission to protect life and to protect crew is more relevant than ever. The need for technology and law enforcement will only increase and we will continue to leverage our scale and resources to maintain our leadership better.

We intend to further invest to build the infrastructure to support our record growth of revenue and bookings and to develop new features and solutions. We shipped approximately 13,350 body cameras in the second quarter, a 55% increase from the first quarter. And we are on pace to significantly exceed this number in Q3.

During the second quarter we added two more major cities to our Axon network Philadelphia and San Jose.

As a testament to the value agencies receive from our platform we also add two major agencies who are already users of our body cameras and TASER Weapons, who place follow on orders to make both our body cameras, our TASER Weapons and our Axon and Evidence.com software platform standard issue for all police officers, for all patrol officers.

You know it’s been really encouraging to see how officers had responded to body cameras. Back in 2006, when we started down this journey conventional wisdom was that cops would never wear cameras in court.

And just in the past -- since our last conference call, I was at a conference, where I had a chance to talk to one of the people, who served on President Obama’s mission on 21st Century police and this is a guy, who is ahead of one of the major police unions in his country.

And he shared a story with me, where he said Rick years ago I used to hear our officers really resistant to the idea of wearing body cameras. And now to a person, when I talk to them, they tell me, they don’t want to go on control without this, not in the environment that’s out there right now for sure.

And not in the sort of amount of world where there is an expectation that there will be a video of these events. So obviously encouraging for me to hear that, especially coming again for a major union head.

The LAPD moved to full deployment for all 7,000 front line officers, resulting in the single largest booking in our company’s history at over $20 million. Minneapolis PD selected our solution to be standard issue for all patrol officers. Again, including body worn cameras, weapons and our cloud-based digital evidence management capabilities.

The agency is excited to have another tool to help increase public trust and transparency. The order is received in the first quarter and shipped in the second quarter. Both LAPD and Minneapolis feels we’re on our officer’s safety plan, which led to our 35% of seats booked in the quarter on this plan.

As a reminder, our officers safety plan includes our higher tier software service as well as TASER Weapons all purchased on a monthly subscription, including cameras as well. And replacements of the TASERs and cameras overtime.

Internationally, we continue to make key hires in our tier one markets and expect to see continued traction in international bookings later this year in the Axon bookings. We’re generating momentum and building efficacy in our target markets for both our TASER Weapon and our Axon network.

Building beachheads remains our number one priority in order to capture market share and frankly to replicate the successful strategy we’ve seen in the U.S. Our recent deal in Australia is illustrative of the results we look forward to seeing from our investment in our tier one markets.

The Queensland fleet service, the third largest fleet agency in Australia moved from a 500 camera trial to a 2,700 camera deployment and a subscription to our Axon cloud solution. The orders expected to ship in phases through the end of 2016. As a reminder in Q1, we also shipped a single $6 million weapons order to a Tier 2 country.

So we do continually look for incremental opportunities in our Tier 2 countries. As of today, I permanently relocated back to the United States; however, I will continue to contribute to the development of our international teams and markets.

We now have an excellent team in place in Europe, to manage the day-to-day operations I am confident they will continue to build on the relationships and momentum that we’ve built in the key markets.

To conclude, I’m extremely pleased with the progress we’ve made in realizing the strong financial results from the investments we made in prior quarters. Both our Axon and TASER business continue to perform well.

And I want to thank the entire team here for their continued efforts to deliver the most advanced technology solutions, which will benefit to both law enforcement and the communities they serve. And now over to Luke for additional details on the quarter..

Luke Larson

Thanks, Rick. We continue to execute in the second quarter of 2016, and I’m proud to share the results of our continued success. Revenues came in very strong at $58.8 million, with international sales contributing $6.5 million to the total. Our other key metrics also showed continued strength within the quarter.

Bookings on our Axon platform were $72 million in the second quarter, yet another record and an increase of 135% compared to the second quarter of 2015. Annual recurring revenue in the second quarter was $21.1 million, an increase of 16.9% during the same period.

In the second quarter, we booked approximately 20,200 incremental new seats on our Axon platform that brings our cumulative total of book seats to 95,000 since inception, and represents a growth of 28% sequentially.

As Dan will discuss, we did see an increase in the GAAP between booked and paid seat, however, we are increasing capacity to meet the demand. Operating income in the TASER Weapons segment was 33.2% in the second quarter of 2016, which partially reflects higher international sales expenses and additional infrastructure and investments.

Over the near-term, we reiterate our expectations that as we build out the international team and gain beachhead accounts, there could be some pressure on these margins. We will continue to evaluate future investments to ensure continued operational efficiency.

The ratio of lifetime value of a customer to the customer acquisition cost in the second quarter was 6.2, a continued increase over prior periods. Our focus investments continue to produce incremental bookings growth. We continue to expand our lineup of Axon solutions.

During the second quarter we shipped our first trials of Axon fleet our in car camera solution, which is the only in car product offering that seamlessly linked the devices to the cloud. Initial feedback has been very positive and I am proud of our team’s execution in bringing the new product to market so quickly and effectively.

Initially demand for Axon Interview is also strong and we expect to complete installations in meaningful quantities in the coming months.

Our Weapons business delivered a very strong performance in the period and included a single $5 million order the largest domestic weapons order in the company’s history a state highway patrol agency upgraded all of their weapons and moved to standard issue with a 3,400 unit X-2 Smart weapon order.

Additionally we saw our first large TASER 60 order with Jacksonville deploying 2,500 smart weapons.

Customer response from the TASER 60 installment payment program has been extremely positive and we believe the program will be helpful for agencies to move older plan and help them upgrade their weapons on a schedule without a significant outlay of capital upfront.

In June, we launched our first ever Axon user conference it was a great event it brought together Axon law enforcement customers, industry consultants, partners and experts to share best practices and learn about emerging technology trends in law enforcement.

We believe the user conference will help build out the [indiscernible] for our platform both within agencies and across agencies. In July 12th issue of Bloomberg Business Week, Axon was featured as the cover story. The Reporter astutely captured that Axon is not just about video, but about a larger connected network in public safety.

We’re seeing great success across our Axon brand and we’re going to continue to investment in building that brand. A strong brand helps perpetuate our differentiation in the marketplace and also defines our value proposition. We’ve got some phenomenal momentum with the Axon brand and we’re excited to continue to invest in it.

In summary, the second quarter showcased continued execution of our 2016 strategic plan and also strengthened our position as a trusted partner and provider of technology solutions to law enforcement around the world.

Our team is diligently working both internationally and domestically to capture market share in all segments and continue to build our outer infrastructure for future growth. We continue to innovate and invest in development of new products to lead the market and build our pipeline. I’ll now turn it over to Dan to review our financials. .

Dan Behrendt

Thanks, Luke. Revenues in the second quarter set yet another company record increasing 26% from the prior year to $58.8 million. The increase was driven by a 49% increase in the Axon video segment revenues and a 20% increase in Weapons segment revenues.

The increase in the Weapons segment was entirely driven by domestic sales as we continue to upgrade older weapons and increase deployments within agencies. Bookings growth was also exceptionally strong increasing 38.4% from the first quarter of this year to $72 million. The LAPD order represented $20.5 million of the second quarter bookings.

International revenues in the quarter were $6.5 million compared to $8 million in the prior year, as we’ve discussed previously due to procurement patterns and typical size of international orders. We continue to expect to see lumpiness from quarter-to-quarter in the international part of the business.

As we look to full year consolidated results for 2016 and beyond, we continue to be comfortable with the annual consolidated revenue CAGR of 15% for the overall business.

It’s fair to say that we are pace to exceed this target in 2016, driven primarily by the single $6 million order and $5 million orders in Q1 and Q2 respectively, due primarily to the $5 million weapons deal in Q2, which made Q2 exceptionally strong. We do expect Q3 revenue to be relatively flat with the Q2 this year.

During the first quarter earnings call, we discussed our significant backlog of Axon Body 2 cameras going into the second quarter, which was a function of previously held shipments as we finalized quality checks. We worked through that backlog shipping 13,350 cameras approximately in the quarter versus 8,600 in the first quarter.

Even with the strong shipments in the quarter we received more new orders for cameras than we shipped leave us again with the backlog at the end of the second quarter of approximately 14,000 cameras. We continue to increase production capacity of cameras and ramp our supply chain in order to be well positioned to fulfill this increasing demand.

In July alone we shipped more than 10,000 cameras, which puts us on track for record unit shipments in the third quarter of this year. Annual recurring revenue in the second quarter was $21.1 million, representing a 17% sequential growth from Q1.

However we booked more seats that we converted to active paid seats in the quarter so the delta between our booked seats and active paid seats increased in the second quarter versus the first quarter of this year.

Included in that delta our camera shipped in last month of the quarter plus sheets relating to the cameras shipped before June where we not start to recognize service revenue yet due to either implementation not being complete yet or contractual milestones, which have not yet been met.

Another component of the difference between booked seats and paid active seats are stage deployments. Some customers contract for the cameras to be delivered overtime the full deployment the total shipments are include in the book seats , but the annual recurring revenue only reflects the seats we’re currently recognizing in revenue.

We expect strong growth in our annual recurring revenue as we continue to ship cameras on new orders and begin to recognize service revenue of prior shipments. We should see similarly consistent growth in our service revenue and annual recurring revenue overtime.

Future contracted revenues at June 30th was $262.8 million, an increase of 30% sequentially from the first quarter, which was driven by the increased bookings, which were made up of both service and hardware components. Gross margin in the second quarter were 63.5% on a consolidated basis compared to 65.8% in the prior year period.

The decrease in gross margin was primarily driven by the mixed shift to lower margin video hardware and discounting at some of the initial hardware purchases and multi-year contracts. Sales, general and administrative expenses of $24.4 million in the quarter compared to $14.4 million in the second quarter of last year.

The increase is primarily due to increased headcount, variable compensation, increased international travel and consulting expenses. Research and development expenses increased to $6.7 million compared to $5.9 million in the prior year. The increase is almost driven almost entirely by increased headcount in our Axon segment.

As expected both SG&A and R&D declined sequentially due to some non-recurring expenses in the first quarter. However, a strong sales and bookings growth will result increase in variable compensation for the year as mentioned on the Q1 call.

We’ll continue to invest in our infrastructure to support the growth and expect to see OpEx growth accelerating in the second half of 2016. As a result we’ll likely exceed the upper end of our prior operating expense guidance for the year of $123 million to $128 million by 2% to 3%.

We continue to expect full year 2016 bookings to growth to actually exceed our full year operating expense growth as it was the case in the first half of this year. Year-to-date bookings grew 132% compared to 55% increase in operating expenses, which included significant one-time expenses in the first quarter.

Our ratio of lifetime value of the customer to the customer acquisition cost in the second quarter increased to 6.2 giving us confidence in our investments continue to be well placed.

Income tax expense for the quarter was $2.4 million, yet leaving the company with a 40% tax rate for Q2 although we expect our effective tax rate for the year to still be in the 37% to 39% range. Operating cash flow in the second quarter was $3.2 million, an increase of $5.3 million compared to the second quarter of 2015.

This is driven primarily by a change in excess tax benefit from the stock-based compensation, increase in cash from working capital and increased deferred revenue.

As a reminder, as the number of TASER 60 deals increase we will see an adverse near-term effect on cash from operations because customers will pay for weapon over five years rather than the entire amount of sell-in.

For most TASER 60 customers, weapons revenue will be recognized on sale in and warranty revenue to be recognized over the life of the contract.

We believe this is very attractive tradeoff has allowed the agencies to purchase additional weapons and upgrade their weapons on schedule with lower upfront cost, while also increasing the warranty attach rate.

On February 26, 2016 our Board of Directors approved the $50 million share repurchase programs, during the three months that ended June 30, 2016 the company purchased approximately 1.3 million common shares under the program for a total cost of approximately $24.8 million for a weighted average cost of $18.92 per share.

As of June 30, 2016, $16.2 million remains available under the plan for future purchases and the company will continue to opportunistically repurchase shares under the program. We’re now going to move on to the Q&A portion of the call. .

Operator

Thank you. [Operator Instructions]. And our first question comes from George Godfrey from CL King. Your line is open please go ahead. .

George Godfrey

Thank you very good afternoon and thank you for taking my questions. Two questions, the first one is looking at the weapons now two quarters where you’ve had really large single deal $6 million last quarter $5 million this quarter.

I’m just wondering are you seeing a renewed emphasis on the TASER Weapons we’re all aware recent events, but is the TASER Weapon itself becoming a greater focal point both internationally and here in domestically perhaps relative to what it’s been over the last couple of year? And then I have a follow up on that please..

Rick Smith

This is Rick. I would say that we are seeing renewed interest and I would say even a more generalized acceptance of TASER Weapons.

With LAPD moving to standard issue, I think that was a pretty important event for these larger agencies, in the city of Chicago around Rama Manual [ph] is engaged on this issue and basically said if I remember correctly they are going to make TASERs at least available to every patrol car that’s going on shift.

We believe this is moving towards standard issue. I might be a little bit, bias but it seems a little crazy to be sent somebody up in 2016 with a gun and without the best non-legal alternative to prevent them from having to use it. We are also seeing more acceptance in Canada, a few years ago I think there was a lot controversy in Canada.

More recently the controversy has been around police shooting where they didn’t have TASERs available. So I think the core technologies has been sort of through the public wedding process. So where it’s now accepted as sort of standard policing equipment and I would say it’s kind of we hope to see continue to expand..

George Godfrey

Got it. And then my follow-up question is just looking at the Axon service revenue and I know you touched on this a little bit. Sequential growth 4% in Q1, 1% here and the seat count is exploding at 27% plus growth on a sequential basis.

How quickly do you think you can get those to converge? And does that mean you need to hire more implementation consulting person or outsource that function?.

Dan Behrendt

George, this is Dan. Yeah, I’d say there is really a couple of things. One is we did ship a lot of the cameras we shipped in Q2 pretty late in the quarter. So that definitely had an impact on the number of seats we are actually recognizing in revenue.

So we expect it just a normal sort of floor of recognized in those in the subsequent quarter will happen for those camera shipped late. We do have a number of larger scale deals that typically attach implementation services to it.

We continue to ramp up our implementation folks to keep up with that demand and sometimes it’s the city itself that is will work on their schedule. We are trying to make sure we’ve got enough people here and we feel like we are well positioned.

I think again some of this is just the backlog as well as shipping 10,000 cameras in July should certainly help that count as well. So we do expect that the seats there included in that ARR to come up pretty sharply in Q3..

Rick Smith

I would add operationally we do use both internal employees and consultants and we are expanding that network to make sure we’ve got the right infrastructure team to be able to support and not rely entirely on employees..

George Godfrey

Great, thank you. Nice quarter..

Rick Smith

Thank you..

Operator

Thank you. Our next question comes from Mark Strouse from JPMorgan. Your line is open. Please go ahead..

Mark Strouse

Hey, guys. Thanks for taking our questions. Can you just talk about the sales process on the video side? Is that shortening at all? I am just kind of curious if all of the recent events and all the really free advertising that you guys have got.

If that’s helping educate your customers before you even knocking the door and making the process a bit shorter?.

Luke Larson

It’s a great question Mark. We’ve certainly seen an increased demand and the awareness is at an all-time high. However we have not seen an acceleration in the sales cycle. We still I would say anywhere from 6 to 18 months they have to go get the funding and move it through.

So we are seeing very strong demand, but even with the increase we don’t see that accelerating the sales cycle..

Mark Strouse

Okay. That makes sense. Thank you. And then just a quick one the latest you are hearing on NYPD and if you think the transition and the commissioner will have any impact on that contract? Thank you..

Rick Smith

So at this point New York City has really specific guidelines for vendors participating in bids, which prevent us from giving any commentary or color on the status. So we really can’t say anything..

Mark Strouse

Okay, that’s fair enough. Thanks guys..

Luke Larson

Thanks..

Operator

Thank you. And our next question comes from Steve Dyer from Craig Hallum. Your line is now open, please go ahead..

Steve Dyer

Thanks, good afternoon.

I think you said about $20 million sort of bookings was LA, how many seats was that then?.

Luke Larson

I’m not entirely sure to be honest with you, Steve. We’ll have to take a look at that. With that booking it’s really takes them to sort of full deployment. .

Rick Smith

It should have been around 6,000 cameras and the seats associated with those, and we’ve even some additional non-camera user seats..

Luke Larson

Yeah I think right around, I’d say between 5,500 and 6,000 roughly. .

Steve Dyer

Okay. And how many of those were shipped? I mean roughly in the quarter. I’m trying to get a sense for how many of the 13,000 actually went to LA. .

Luke Larson

Yes. So we’ve started just some initial rollouts, but the bulk of that is going to happen over time. .

Steve Dyer

Yes. Okay, got it. Staying on the body cam side, the video side, have you seen any changes in terms of competition, I know there has been a couple of cities where a competitor has tried throw up the road block here or there.

Are you seeing any changes in who you’re seeing in the bake offs and the success?.

Luke Larson

Steve, that’s a great question. We’re certainly seeing a lot of increased competition on the camera side. Our end-to-end solution has really met the market needs. And so, with the major cities, we’re still very confident that we’ve got the only product that really meets the market need. .

Steve Dyer

Okay, got it. And then just lastly, I know you don’t give bookings guidance, but given that you had LA in the second quarter.

I’m assuming, we shouldn’t necessarily expect that number to be up again sequentially in Q3?.

Dan Behrendt

Yeah, this is Dan. I think clearly LA is one of those sort of bluebird orders, there is only agency, or a couple of agencies of that size in the country. So I would say that makes for a tough sequential comp. Although, I’d say the overall demand remained strong.

But I think it’s been tough to increase at least in the subsequent quarter from this quarter..

Steve Dyer

Okay, got it. I’ll hop back in queue. Thanks, guys. .

Dan Behrendt

Thank you..

Operator

Thank you. [Operator Instructions]. Our next question comes from Jeremy Hamblin from Dougherty & Company. Your line is open, please go ahead. .

Jeremy Hamblin

Good evening, guys. Congratulations on the strong results.

Wanted to just see if I could get an active Evidence.com license number for the second quarter?.

Dan Behrendt

Yeah this is Dan. We’re actually not disclosing that anymore. We’ve kind of moved to the ARR number on a go forward basis..

Jeremy Hamblin

Okay. But just in terms of -- is there a time waiting associated with that active licenses number how we should be thinking about this? It sounds like a lot of stuff kind of transpired at the very end of the quarter..

Luke Larson

Yes. I guess, so the only color -- it’s a good question. I think the only I could give is that a pretty significant number of seats that are in that book seats that aren’t in the license count yet or the sort of ARR, and we expect a lot of those to come on in the -- they aren’t start coming on and it will better magnitude in Q3. .

Jeremy Hamblin

Okay. And just as a follow-up to that. In terms of that ramp time, right, from winning contract to an active user on or seat on Evidence.com.

Is that starting to compress? Are you guys -- the business kind of exploding higher? Are you starting to see efficiencies and compression of the time, or is it some of these contracts are so big, and it’s coming fast and furious that you are not getting that efficiency yet?.

Dan Behrendt

Yeah this is Dan. I would say that it’s really more of a factor of how quickly agencies can roll it out.

And that’s -- I don’t know if that’s really sort of efficiency driven more than just that these large deployments might take two, three months from the time we shipped a camera to the time they are deployed and up and running, and we start counting those seats.

So I think that, we’re very good at getting people up and running, but depending on how big the agency is, how many pre seats there are, how much training they need, what level of support there maybe a little bit of time from when we ship the camera to when we start recognizing those seats..

Jeremy Hamblin

And thinking as a follow-up to that point, am I right in thinking that you’re not really starting to accrue that revenue associated with that camera or I should say on the service side of it until they’re actually an active user?.

Dan Behrendt

That'’ correct yeah so we don’t -- so it wouldn’t be in the revenue for the quarter nor would it be in the ARR until that become an active seat. .

Jeremy Hamblin

So as we look at kind of it's thinking about it in a straight line sense as these contracts I know they’re all individual contracts that’s not really the right way to be thinking about it you're getting capturing a lot of this revenue on the backend as you’ve got all the licenses associated with that up and running..

Dan Behrendt

Let me kind of clarify. So if we add an agency that said hey they want to take 200 cameras every six months for the next two years. Once that first 200 cameras implemented we would start recognizing those at that point. And then we’d add each additional shipping once they became active.

So we wouldn’t delay the all 800 cameras in that case until the end, we sort of recognize and readably as they came online and were implemented. .

Jeremy Hamblin

No I guess maybe I was asking more in the service revenue side of it rather than the Camera itself..

Dan Behrendt

Yeah service would be the same thing. So if an agency said everyone rollout over two years we’d start recognizing the service and the cameras are actually active throughout that rollout period as they became active. .

Jeremy Hamblin

Right, okay thanks for clarifying. Best of luck..

Dan Behrendt

Alright, thank you..

Operator

Thank you. [Operator Instructions]. Our next question comes from Glenn Mattson from Ladenburg Thalmann. Your line is open, please go ahead..

Glenn Mattson

Hi perhaps I missed it could you explain a little bit better Dan on maybe why the backlog grew this quarter.

Is it production issue or just trying to figure out why that number expanded?.

Luke Larson

Yeah I’ll take this one Glenn. We work through a significant part of the backlog that we had in Q1, but the demand has continue to be extremely strong. .

Glenn Mattson

Okay.

So it’s just -- it’s going to be ramp up in production is there plan for that I guess is there capacity for that?.

Luke Larson

Yeah so during the period we will continue to ramp capacity. And I think our Q2 shipments -- our Q3 shipments will definitely exceeds Q2..

Glenn Mattson

Okay.

And then Dan would you comment or maybe Luke also about how to begin to think about expenses for 2017 with the LTV to cap ratio still being so high if it remains at this levels would you continue to invest aggressively in operating expenses?.

Dan Behrendt

Yeah this is Dan, I would say the sort of two things. One I think is that as we add people throughout 2016, 2017 will naturally be higher because you have the full year of expense to the people you added this year. So I think that 2017 will definitely be up regardless.

As far as looking at investments we’re making to grow the business, we’ll continue to look at that if the business is continues to expand faster than expectations we’ll continue to add resources to make sure we’re meeting that demand and capturing as much market share as possible..

Glenn Mattson

Okay, great. Thanks good luck guys..

Dan Behrendt

Thank you..

Operator

Thank you. We have follow up from George Godfrey from CL King. Your line is open. Please go ahead. .

George Godfrey

Thank you.

Just one follow-up on Scotland Yard, can you give us any update there on when we would expect to hear any further updates?.

Rick Smith

At this point I don't think we’re going to be issuing further comments on the London Met program..

George Godfrey

Okay..

Rick Smith

Although we’re excited about it, but I think we’ve release all the details that we planned at least at this point..

Operator

Thank you. Our next question comes from Jeremy Hamblin from Dougherty & Company. Your line is open, please go ahead ..

Jeremy Hamblin

Hey guys, just a follow-up on operating, thinking about the operating expenses. I think you noted based on the updated guidance that we'd be looking kind of in that $130 million to $132 million range for 2016.

As we look forward into ‘17 do you think that you’re kind of in a position now where you're starting to harvest a little more of that spend? Or is the name of the game still we’ve got to win contracts and we need to be as aggressive as possible to win those first contracts internationally in particular, but certainly in the remaining large agencies in the U.S..

Rick Smith

Yeah that’s a good question. I mean today I don’t think we’re going to get into any specific guidance for next year. But I would say we’re -- this is an issue we’re constantly looking at. It really just comes down to identifying where we believe investments are going to have significant net positive net present value.

And while we’re in the -- most of the to be bought I mean the growth we’ve seen here in the U.S. is consistently exceeded our financial plans over the last couple of years. And so we’ve been ramping -- we feel it’s more important that we're agile that we're matching the investments just given the size of what's developing in the market opportunity.

We’re seeing similar opportunities now happen internationally. So I would say in terms of direction there is likely to be international ramping as we're starting to see some of the same things that we’ve done in the U.S. now paying off internationally first in the UK now in Australia and we certainly are putting people in additional markets.

So again we're not really prepared to give more color at this point in terms of next year’s spending. I'd say we're really -- that’s something that we're managing in real time just given the growth slope of the company..

Jeremy Hamblin

Okay, great.

And then one last question actually coming back to the licensing for a second, what’s the approximate churn rate that you're seen?.

Dan Behrendt

This is Dan. I would say that most of the deals that we’re booking at this point are multi-year deals, three, four, five year deals. So we haven’t seen a significant number of contracts come up for renewal if you will. As a result we haven’t I would say the churn rate so far has not then meaningful..

Jeremy Hamblin

Okay. Alright, thanks guys. .

Rick Smith

And one thing I would add to your last question is we do want to assure that we -- our goal here is to build a very profitable sustainable business in the Axon segment over the long-term.

While we are in the steep growth curve we do have to -- we are making the right investments but we're fully committed that that is going to be very profitable at scale. Right now our goal is making that scale is large as possible. .

Jeremy Hamblin

Thank you. .

Operator

Thank you. And our next question comes from Andrew Uerkwitz from Oppenheimer. Your line is open, please go ahead..

Andrew Uerkwitz

Hey thanks for taking my question. I was just -- I'm trying to understand the bookings conversion to paid seats a little bit better. As my understanding that most of the time you book revenue for EBITDA comp a month after the camera ships except in cases where there are larger deals.

If that is the case could you kind of talk about mix between and the camera sales between large agencies and smaller agencies. .

Dan Behrendt

Yeah this is Dan. I would say that even some small agencies will take advantage of implementation services it’s a pretty good value for them because this is again it’s lot of lessons learned from prior customers.

So a lot of even small and mid-sized agencies will take advantage of implementation services because it really gets them off on a right foot. So it's not necessarily just the large agency. So we'll contract for implementation services. You’re right any deal that we just ship the camera without implementation we recognize a month later.

But deals with implementations those can definitely get delayed a little bit. There is also some of the bigger customers may have some milestones that could cause that to slow up a little bit if there are some specific things we’re looking for on our end.

But we do expect it will hopefully we’ll narrow that gap between the contracted sheets and the sheets we’re actually recognizing in Q3 with I think two things will help one is we'll have we’ll catch up on that backlog hopefully this quarter.

Secondly with ramp in production and supply chain we’ll be able to ship cameras earlier in the quarter versus in Q2 we ship cameras late in the quarter, which really led to a lot of cameras ship not being in that recognized revenue yet on the service side. .

Andrew Uerkwitz

Great. So is it fair to say at this point majority or more than half are taking the services? Or at milestone payments..

Dan Behrendt

I don't know if I can make a specific comment that that. Let me take a look at that as you preload out the bigger deals almost always do it, but we also have a lot of smaller size to medium size cities. So we'd have to take a look at those as well. Let us do a little research and we'll put something out of that. .

Andrew Uerkwitz

Sure, that's fair. And then one last question on the camera backlog included in that number do you include cameras that you know will ship in later quarters, for example, like in LA that's on a schedule.

Are those later quarters in that backlog numbers so we should always expect a camera backlog or is that backlog just cameras that need to be shipped out next quarter you’re just trying to ramp production?.

Dan Behrendt

Andrew it's the really the ones that we actually could ship right now and we're could actually ship at the end of June that we had not shipped yet. .

Andrew Uerkwitz

Perfect, appreciate it. Thank you gentlemen. .

Dan Behrendt

Sure thanks..

Operator

Thank you. And our final question comes from Steve Dyer from Craig-Hallum. Your line is open. Please go ahead..

Steve Dyer

Yeah I know you started a shipping a little bit of the fleet in the quarter, when should we sort of expect that revenue to become a little bit more material is that still a ‘16 event or is this still very much trailing?.

Luke Larson

Yeah Steve so we expect to ship our Axon fleet in the coming months, we've got couple of early shipments already, but we expect to see some revenue in Q4 on that..

Steve Dyer

Alright, great.

And then kind of a little talked about area the pulse and the bolt, I mean, you've redesigned that a little bit how are you thinking about that? I mean what are sort of the expectation going forward for those programs?.

Rick Smith

Yeah this is Rick. My expectations are certainly optimistic I think it's a good refresh for and important part of our long-term vision. I'm not sure from the perspective of financial modeling that it’s going to be material at this point. So we’re in the long game in the consumer space.

And it’s interesting I read Elon Musk's blog poster earlier this week where he talked about Tesla and how they think about autopilot given the controversy over the one case in Florida where they had Adept.

He made an interesting statement based on the moral obligation to continue to push autopilot out there because it's already improving safety when used properly. And I would say that the way I think about the consumer business in some ways is kind of a moral obligation that we keep that business alive.

It is small, it's still profitable, it's a small team we've done on it. But we started this business because we are in a country where 35,000 people die of bullet wounds every year. Our goal is to make the bullet obsolete.

In order to do that I think we need to not only service the business sector and law enforcement where our primary business is today. But we need to keep the option available for consumers to have a viable alternative to a firemen and I would say that alterative is going to get better and better over the next decade.

Got really exciting things in our product technology pipeline. But we need just a conservatism the purpose financial modeling it’s not something we should be moving the needle on at this point. .

Steve Dyer

Thank you..

Operator

Thank you. I would like to hand the conference back over to management closing remarks at this time..

Rick Smith

Great, well again thank you everybody for joining us today. 2016 continues to be incredibly strong in all front. Our focus on ensuring the remainder of the year successful as we strengthen our position as the trusted technology solutions provider to the public safety market domestically and internationally.

We look forward to updating you on our progress during third quarter earnings call little later this year. So thanks so much have a great day. .

Operator

Ladies and gentlemen thank you for participating in today's conference. This concludes our program. You may all disconnect and have a wonderful day..

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