Ladies and gentlemen, thank you for standing by, and welcome to the Apogee Fiscal 2021 First Quarter Earnings Conference Call. [Operator Instructions]. I would now like to hand the conference over to your speaker today, Jeff Huebschen. Please go ahead, sir..

Thank you, Josh. Good morning, and welcome to Apogee Enterprises Fiscal 2021 First Quarter Earnings Call. With me today are Joe Puishys, Apogee's Chief Executive Officer; and Nisheet Gupta, Chief Financial Officer. We are also joined by Maggie Kirchoff, Apogee's Controller.

I'd like to remind everyone that there are slides to accompany today's remarks, which are available in the Investor Relations section of Apogee's website. During this call, we will reference certain non-GAAP financial measures.

Definitions of these non-GAAP measures and a reconciliation to the nearest GAAP measures is provided in the earnings release we issued this morning, which is available on our website.

I'd like to remind everyone that our call will contain forward-looking statements reflecting management's expectations, which are based on currently available information. Actual results may differ materially. More information about factors that could affect Apogee's business and financial results can be found in our SEC filings.

And with that, I'll turn the call over to you, Joe..

All right. Thank you, and good morning, everyone. I appreciate that, Jeff. Thanks, everyone, for joining our call this morning. Wow! What times we live in today, I'm not aware of anyone that had the foresight and imagination to predict a global pandemic and the impact on our country, and in our case, our industry this year.

That said, our team did a terrific job managing through the challenges of COVID-19 during our first quarter. We delivered positive earnings, not everyone will be able to do that this quarter; strong cash flow in a quarter where we always use cash; and increased backlog, all of which demonstrate the underlying health of our business.

This morning, I will provide more details on the impact of COVID-19 during the quarter and our response to the situation. And I'll discuss the current trends we're seeing in the business and how we are positioned for the future.

Then I'll introduce Nisheet Gupta, my new CFO and business partner, for additional details on the results of our financial condition. After that, I'll certainly take your questions. Let me start with the impact of COVID-19 on our business during the quarter. First, I'd like to say how proud I am of the entire Apogee team.

Everyone truly rose to the occasion. In just a few short weeks, we made fundamental changes to the way we operate our business.

We established a full-time COVID response team, implemented a number of policies to maintain a healthy working environment in our factories and on our job sites, including health screening, social distancing, enhanced cleaning and the increased use of personal protection equipment.

For our employees who normally work in the office, we transitioned nearly everyone to working from home in a matter of days. We've had weekly and at times daily communications with all 7,000 employees through voice, written comms and video. And we accomplished all this without missing a beat, continuing to ship product to meet customer needs.

Even with these preventative actions, the COVID impact in the quarter were substantial. Most notably, in our Large-Scale Optical segment, we saw a near-complete shutdown of our customer base to comply with state and local government stay-at-home orders. This drove a 70% year-over-year decline in revenue.

In response to this dramatic decrease in demand in Large-Scale Optical and to comply with stay-at-home orders, we closed our LSO manufacturing operations and furloughed most of our workforce. We were able to continue shipping some product, thanks to strategic inventory build, leaving no stone unturned.

Our three Architectural segments continue to operate as essential businesses. However, a number of projects were temporarily halted or delayed whether due to state, local government restrictions, economic reasons or other disruptions.

The good news is that, with few exceptions, the projects in our backlog and pipeline are moving forward, though many are moving forward at a slower pace than projected due to delays and disruptions, which impacted our revenue.

We also saw COVID-19 outbreak in some of the communities where our factories are located, which impacted our workforce, particularly at our primary Architectural Glass facility in Southern Minnesota. In our Glass business, many employees were placed on precautionary quarantine or took voluntary leave, which impacted productivity and revenue.

In fact, at peak, we had nearly 25% of our Glass workforce in Southern Minnesota on quarantine. Because of our aggressive response, we now are nearly back to full employment at that facility.

Outside of these COVID-related issues, Glass business performed quite well operationally with very strong customer service and quality metrics, but this also brought added costs, including paid leaves and extensive personal protective equipment, both for our people and our production lines.

We have taken a number of proactive steps to manage our cost and capacity, which delivered over $5 million of savings in the quarter and contributed to keeping the company profitable despite the significant volume decline.

Our procurement savings initiatives started to deliver meaningful savings, and we implemented several steps to temporarily align compensation costs with the current market environment. And our Framing Systems segment made steady progress towards optimizing operations, improving execution and removing cost.

The impact of these actions will continue to ramp up as we move into the second quarter. And Nisheet will provide more details on the financial impact in his remarks. We also asked our team to focus on working capital management with an emphasis on receivables and collections, which led to strong cash flow, well above last year's first quarter.

I'd also like to highlight the continued strong performance of our Architectural Services segment. Segment operating income improved despite slightly lower revenue, driven by solid execution, project selection and cost management.

Also, we were awarded several new projects during the quarter, increasing this segment's record backlog to $685 million, up over $200 million from this time last year. So given the challenges in the quarter, we are overall pleased with how our team responded and the results we achieved.

We were profitable, we managed the balance sheet, adding cash, paid down some debt, paid our dividend, all while adding to our backlog in our long lead time business.

As we look ahead to the rest of the fiscal year, there remains significant uncertainty around the impact of COVID-19 and the overall economic situation and the impact to our end markets. Accordingly, at this time, we are not prepared to offer guidance.

We will strive to provide guidance in the coming quarters as the economic situation stabilizes and becomes more realistic. But I can say that we are cautiously optimistic in our path to improve results in the coming quarters. More on that in a moment.

In Large-Scale Optical, our customers are beginning to return to reopen status, and the trend line in orders and sales have been positive over the last month. Our LSO manufacturing facilities, while remained close, will reopen this quarter.

In our Architectural segments, our strong backlog of over $1.1 billion gives us good visibility in the longer lead time portions of our business. Additionally, while we are still seeing some project delays and disruptions, we expect these will moderate in the coming quarter as the economy reopens.

Finally, we should see increased benefit from our cost reduction as we move through the second quarter and beyond. We see the potential for each of our 4 segments to deliver improved results both on the top and bottom line in the second quarter compared to the first quarter.

Looking out longer term, it seems likely that we will see some degree of downturn in our end markets. How severe and for how long, no one knows. In the Q&A session, I'm sure I'll get questions about this, and I'm prepared to answer what we're seeing from industry analysis. But we also see many reasons to be optimistic about Apogee's long-term outlook.

Unlike the last recession, the Great Recession of '08 and '09, we entered this downturn with healthy end-market fundamentals with strong demand for new construction and few signs of overbuilding, excellent tenant commitments to support new construction and very, very low office occupancy issues.

We're also seeing some economic indicators, which give us optimism, such as the improved May unemployment report, particularly versus expectations, and measures like retail sales and industrial production, which have started to rebound in May off their low April numbers.

Also, the various government stimulus measures provide some support for construction end markets. Regardless of what lies ahead for our end markets, Apogee is a much stronger company and more resilient today than we entered the last downturn.

Over the past several years, we've pursued a purposeful strategy to diversify our business mix and the end markets we serve. Today, we have a much broader exposure to a range of project types and sizes, including sectors like health care, education and government and multifamily housing as well as a growing renovation business.

These are historically less-volatile segments within the market. We have also reduced our resilience on monumental high-rise projects, the most cyclical and violent part of the market fluctuations, and increased our exposure to small and mid-sized projects, including our recent expansion into small projects for Architectural Glass.

We have pursued a growth strategy, which included geographic expansion and new product innovation. And today, we have a portfolio of market-leading brands that are well positioned to take advantage of a market rebound.

And we have significantly improved the productivity of our operations, investing in automation in our factories, building the culture of continuous improvement through our lean enterprise system. A wide range of cost-saving efforts are underway, including procurement savings.

And if necessary, we have additional options available to manage costs and capacity. Strong cash flow and a healthy financial position have long been hallmarks of Apogee's business, and that is no different today as we have significant financial flexibility to manage our business with substantial liquidity.

Finally, I strongly believe that we have the right team to manage through this situation. Over the past year, we have added key talent across our organization.

This includes new members of our Board of Directors, several new members of my executive leadership team, including a new General Counsel, a new Head of Human Resources, a proven procurement leader, and Nisheet Gupta, our new CFO. We've also added key talent in our segments and at our business-unit level.

With these talent additions, I sense tremendous energy and enthusiasm across our company, and I'm confident that Apogee's best days lie ahead. With that, I'd like to introduce Nisheet. He started at Apogee on June 15, so throwing him into the fray with an earnings call less than 2 weeks into his job.

He brings tremendous range of experience to Apogee, having led and transformed finance organizations at several high-performing companies, and I'm truly excited to have Nisheet as a part of the team and my business partner. I'd also, one more time, like to thank Jim Porter for his countless contributions to Apogee.

With that, let me turn it over to Nisheet to provide more details on the quarter and our financial positions, and then I'll return and quarterback taking your calls and add some additional comments.

Nisheet?.

Thanks, Joe, and good morning, everyone. I'm very excited to join Apogee team and to participate in my first earnings call with the company. I look forward to speaking with many of you in the coming quarters. And hopefully, I'll be able to meet with many of you as travel restrictions are lifted.

Looking at the results for the quarter, let me start with our consolidated results, which are on Page 5 of the earnings presentation. Total revenue was $289 million, down 19% from last year's first quarter, reflecting several COVID-related disruptions across the businesses.

Operating margin was 2.2%, which includes the impact of COVID-related expenses. Excluding these costs, adjusted operating margin was 2.7% compared to 6.5% in the last year's first quarter, reflecting the impact of lower volumes, partially offset by our efforts to manage cost and capacity.

Adjusted EBITDA was $20.4 million compared to $34.1 million in the last year's first quarter, reflecting the lower revenue and lower margins. Net interest and other expenses was $2.5 million, roughly in line with $2.6 million in last year's first quarter.

The tax rate of 28.2% was above last year's level and above our long-term estimated tax rate of approximately 24.5% due to discrete tax matters. Finally, our diluted share count came down to 26.4 million from 26.8 million last year due to share repurchases over the past year.

Putting it all together, we had adjusted earnings of $0.15 per share compared to $0.58 per share in the prior year quarter. Now turning to segment results on Slide 6. Architectural Framing Systems revenue of $150 million was down 17% from prior year. We entered the quarter expecting lower revenue based on timing of projects.

This was magnified by impact of COVID-related project halts and delays, particularly in those regions with tighter restrictions on construction activities, such as New York, Pennsylvania and California.

Framing Systems operating income was $7.3 million with an operating margin of 4.9% compared to 6.8% in last year's first quarter, reflecting negative leverage on the lower revenue, which was partially offset by cost-reduction actions. Framing Systems backlog decreased slightly to $423 million from $432 million at the end of last fiscal year.

We continue to win new awards, and most projects in our pipeline are moving forward, but overall order flow in the segment was down about 15% compared to last year's first quarter. Architectural Glass revenue was $77 million, down 23% from last year's first quarter.

As in Framing Systems, we entered quarter expecting lower year-over-year revenue due to timing of projects in our pipeline and then saw additional pressure from COVID-related project delays and a small number of project cancellations.

As Joe mentioned, the area of Southern Minnesota, where our primary Glass Fabrication facility is located, became a hotspot for COVID-19, which impacted many members of our workforce and disrupted production, reducing revenue by approximately $4 million in the quarter.

We also saw increased costs associated with pay for employees on quarantine and personal protective equipment. The segment had operating loss of $500,000 compared to income of $6.4 million in the first -- prior year, reflecting leverage on the lower volume and added COVID-19-related costs.

Also, we saw lower-than-expected revenue and an operating loss associated with our new small glass facility in Texas. While we remain confident in this venture's long-term potential, the market disruptions caused by COVID and current economic conditions will likely result in a slower-than-planned ramp-up for this operation in the current fiscal year.

Architectural Services continued to deliver strong execution and saw the least impact of our segment from COVID-19. Services revenue of $64 million was slightly below the prior year level, reflecting a handful of delays on project sites.

Despite the lower revenue, operating income increased to $5.3 million with operating margin of 8.4%, up from 7% in the last year's first quarter, reflecting strong project execution, project selection and good cost management. Services backlog increased again this quarter as the management booked several new project awards.

The segment's backlog now stands at a record $685 million with a project work that extends into fiscal 2023. As Joe mentioned, Large-Scale Optical saw most severe impact from COVID as almost all of the segment's customers were closed for most of the quarter to comply with the government's stay-at-home restrictions.

This drove a 70% year-over-year decline in revenue and an operating loss of $3.1 million. In response to this situation, we closed our 2 manufacturing facilities and furloughed most of our workforce. As they have moved into June, our customers have begun to reopen, and we are seeing a gradual uptick in demand.

Through the first weeks of June, shipments are trending higher, but still well below the historical levels. We expect sales will continue to gradually recover as the economy reopens. Cost-savings initiatives.

Even as ours -- even as 3 of our segments experienced significant volume declines due to COVID-19, we took action to manage our costs and capacity to keep the business profitable. As we have discussed previously, we entered the fiscal year with a number of cost-saving initiatives already in place.

Our procurement savings program delivered $3 million of cost savings in the first quarter, and we expect to see these savings ramp up through the year. Also, even with reduced volumes in our business, we remain committed to achieving our procurement saving goals.

We made further significant efforts to integrate and optimize our Framing Systems segment, which we expect to deliver cost savings through the rest of the fiscal year. During the first quarter, we announced several additional temporary cost-saving measures, primarily related to compensation.

These measures, only in effect for a portion of the first quarter, contributed $2 million of savings. To summarize, with all of these initiatives taken together, we will now deliver $40 million or more of total savings during fiscal year 2021 and an annualized run rate saving north of $40 million in future years.

Coming on to cash flow and balance sheet, turning to Slide 8. We had strong cash flow with $24 million of cash from operations in the quarter, which compares to a use of cash of $10 million in the last year's first quarter. The increase was driven by exceptionally strong working capital management and receivables collections across the business.

As we discussed last quarter, we have put a temporary hold on all nonessential capital spending. Capital expenditure for the first quarter was $8.6 million compared to $11.2 million in last year.

We expect the capital spending to decline further in the second quarter as the first quarter spending included investments to complete some projects that were already underway. Free cash flow was positive $15 million compared to a negative $21 million last year.

We used a portion of this free cash flow to pay down debt, reducing total debt to $211 million. We have made significant progress in reducing our debt over the past year with total debt down $82 million compared to the end of first quarter of 2020.

Also during the quarter, we have made a dividend payment of $4.9 million and repurchased $4.7 million worth of stock early in the quarter. Subsequently, we've put a temporary hold on our share repurchase plan, which we will continue to evaluate as the year progresses.

As previously announced, we successfully extended our $150 million term loan during the quarter, pushing the maturity out 12 months to April 2021. Our liquidity position remains strong with significant unused capacity in our revolving facilities.

Together with a strong free cash flow, we believe we have more than enough liquidity to fund our operations and meet all our obligations. To wrap up, our team successfully managed through a very challenging quarter.

As we look ahead, we are encouraged by signs of improvement in our end markets as the economy reopens, and we expect increased benefit from our cost-saving actions as we move into the second quarter.

And importantly, our financial position continues to improve, and our strong cash flow provides significant financial flexibility as we manage our way through the COVID situation. With that, I'll turn the call back over to Joe..

Thank you, Nisheet. So as we've discussed, this was a particularly challenging quarter for most all companies, and I'm happy to have it behind us. I want to again acknowledge the entire Apogee team for truly rising to the occasion during the quarter. Everyone across our company has made real sacrifices over these past 3 months.

Through our team's collective efforts, we've adapted our operations to prioritize the health and safety of our workforce while continuing to deliver industry-leading products and service to our customers that they've come to expect.

Even in the face of these challenges, our team's efforts kept the company profitable, delivered strong cash flow, which speaks to the strength of our business. While it remains uncertain, the economic environment that is, it is difficult to know what the future will hold.

But I remain optimistic about Apogee's direction, both for the rest of this fiscal year and the long term. Together with our substantial backlog, strong financial condition and our team, I remain confident in what holds for our future. Before I take your questions, let me address a few of the economic indicators we look at.

First off, let me start with the architectural billing index. It is one of the metrics we look at on a monthly basis. And as you know, over the last nearly 10 years, the ABI, the billing index, which measures month-to-month increase or decrease in architectural billings. It's a very high level metric, but it's one.

Through 10 years of mostly year to -- month-to-month increases, we started calendar 2020 with a strong January, a strong February, both over 50, 52 and 53.5 respectively, then came March, 33, was no surprise.

And of course, April, even worse, 29.5 indicating dramatically lower billings, not to be -- not unexpected, however, with most architect offices closed and people working from home. May rebounded slightly to 32. Inquiries increased to 38. This is a small positive sign, at least in the trend.

Earlier this -- or in the month of June, Dodge -- Dodge Data and Analytics issued their construction market forecast, and I'd like to point out a few of their forecasting comments. First off, for nonresidential building starts, they're expected to decline between 15% and 20% in 2020, and now I'm talking calendar year.

Square footage would pull back between 13 and 15 percent, dollars 15 to 20. After an alarming downturn in 2020, however, nonresidential construction starts are expected to quickly turn the corner to show improvement. In square footage, non-resi starts are expected to grow 5% in 2021 and 16% through the end of their forecast, which is through 2024.

Drilling down, actual construction part of non-resi will grow 6% in 2021 and 15% and from 2020 through the end of their forecast period in 2024. Another category key to us is institutional billing. And they expect institutional billings to grow more modestly, up 3% in 2021 and up 15% over the 3-year period. It is a forecast.

We all know our world is changing daily, and we don't know what COVID will throw at us in this phase and perhaps future phases. But again, the Dodge Construction Data is another indication of the fact that our industry had solid fundamentals before this unprecedented change to our global and U.S. economy. With that, I'd like to turn it over.

And operator, if you could please open the call up for questions. Thank you..

[Operator Instructions]. Our first question comes from Chris Moore with CJS Securities..

Yes, obviously, I recognize visibility is still not very high at this point in time.

When you look at the balance of fiscal year '21, just trying to get a sense as to what some of the biggest wildcards are, I'm thinking that the LSO ramp and the -- on the framing side, how quickly some of the quick turn, short lead time business recovers would be kind of two of the biggest ones? Is that fair? And maybe you could just talk to those a little bit..

Sure. You're right. Visibility is itself a wildcard. The biggest wildcard across, of course, is the economy with COVID. If we do not go into another shutdown, like we -- the economy did in the month of March, I do feel very confident that our future quarters -- that Q1 will be our worst quarter.

It, again, in all -- without something unusual happening, I expect all 4 segments to improve off of that sequentially. In Q2, our Large-Scale Optical orders improved every week in the month of June. In fact, last week, we were a little over 50% of a normal week, and that bodes well.

The team is planning on a slow recovery over the course of the rest of the fiscal year in LSO. I'm seeing some indicators that make us feel good about that assumption. We have, as you've seen, a strong backlog. Many of our workers are now back on the job. Our Glass business will be improved in the second quarter with our manning levels.

Our Services segment has a geographic footprint across the United States, but on a positive irony there, not -- their focus has never been in some of the cities that have seen the most substantial closures and downturn. So that has worked to our favor, and we expect that one business to do extremely well this year.

Our renovation business, which I commented, will be up year-over-year. The sales flow through our Framing Systems and Glass businesses.

We are not in the will-call business, so I think some people thought, "Oh, with a lot of glasses being broken with the violence that was experienced in the country that that will inevitably lead to some glass sales," but we don't have a will-call business to repair buildings. The overall issue will simply be how strong the U.S. comes back.

I mentioned the Dodge Construction data indicates optimism. And again, it comes back to the fundamentals were solid. The wildcard will be what happens with office market. We believe there'll be a shift in offices from large towers to more satellite facilities, which bodes well for our capabilities now in small, medium and large projects.

Larger square footage required per office worker, we expect to bode well for the office segment as well, and hopefully, will offset any work from home if that becomes more of the norm. Most business leaders are unanimous in wanting their employees back for collaborative efforts in the office, put me at the top of that list.

So while there may be more work from home in our future, I think businesses will have their employees back in the offices and the demand for office space will increase. So Chris, that's the best visibility I can give you..

No, that's helpful. You covered a lot, for sure. Last one for me.

Just with respect to the $40 million in cost savings, maybe can you provide a little more detail on the cadence for the additional cost savings for the rest of fiscal '21?.

Yes. Let me give some comments, and then Nisheet can jump in. First off, we had announced last year $30 million to $40 million of cost savings for this year as a measure that would be the run rate as we exited the year. We were a little coy in not providing a specific number for the flow-through for the year.

It was obviously in the middle of that range or maybe $25 million, $30 million. Because of COVID, we took some substantial actions, both on furloughs. As I mentioned, our Large-Scale Optical business was virtually closed. With the exception of a less than a dozen people, every employee was, unfortunately, furloughed. We've taken some salary actions.

We've taken -- amped up our efforts on procurement. And Nisheet will tell you now, the flow-through numbers are pretty substantial for fiscal '21. Some of the actions we took did not kick in until May or June. So many of our actions won't be at full force until the second quarter.

I will tell you, I certainly hope to restore the salaries of my troops to their prior levels when the time allows it. But most of the actions we've taken will continue going forward in the future quarters and next year. And Nisheet, if you'd like to provide some more specifics on the dollars, please do so..

Sure. So earlier guidance has been more working towards a $40 million number by end of the year to provide annualized run rate $40 million savings in the future years. With all the efforts that the team have done, I would put our savings into 3 buckets, the first being procurement.

With a new procurement officer, we have savings coming through already in quarter 1, and they will be much higher in the rest of the year. That is in the range of $10 million to $15 million. The second is the cost actions. That is temporary cost actions taken in response to COVID. They are, again, in the range of $10 million to $15 million.

And the last and the bigger work, which the Architectural Framing team is doing, they're really working hard to align the cost structure with the business. And that's another, I would say, $15 million.

So overall, we are confident to deliver $40 million of in-year savings this year, and it will go north of $40 million in the future years now that our Chief Procurement Officer has started looking at all opportunities in the company..

Our next question comes from Eric Stine with Craig-Hallum..

Welcome, Nisheet..

Thank you..

So I know the previous questions touched on a little bit, but I'll ask as well. When you think about this in obviously fiscal '21, a lot of operational issues, project delays, et cetera, you, like most every other company, dealing with that.

But as you look out a little bit longer, I mean, do you view this as -- in Services, obviously, a great bookings quarter, backlog in great shape.

But do you think of this is that there's kind of a pocket, a temporary pocket in backlog that maybe means it may impact a quarter or 2 in fiscal '22, but because the underlying fundamentals of the industry are pretty good, it's somewhat temporary? Just any thoughts on that.

And I realize it's pretty tough and not many people have that visibility, but I'd love your thoughts anyways..

Yes. Eric, thanks. I will talk about that. First of all, I just want to be perfectly clear here. We didn't -- we had -- you mentioned operational issues, we did not have any operational issues. We had volume issues. We did not lose share. We had volume issues due to COVID and project delays.

And unfortunately, the manning issues we had due to substantially high quarantines in one particular region, the actual factory performance was outstanding in all of our business and particularly in Glass, where their on-time and complete was remarkable. They did have to push off customer schedules.

They work with a number of customers to delay production into Q2. Most customers work with them, some didn't. So we focused on getting through the quarter.

They actually were able to pull in some of that, but we had about $10 million of Glass revenues slip out of the quarter just due to production capacity and push out from the customers due to project site issues. Plants operated extremely well across Apogee. There were absolutely no snafus. But -- and as you mentioned, the Services backlog is strong.

They've got almost $700 million in backlog. That is more than 2 years of revenue. It bodes well. Overall, will there be a revenue hole next fiscal year due to the delays? We don't know yet.

But clearly, if things don't start coming back or if the return that we're seeing reverses due to COVID, I mean in the last several days, we're obviously hearing a little bit more about pockets of the United States that are seeing a substantial return.

If things get worse, we will have our revenue hole in some of the short lead time businesses, not so much in our long lead time business. They have the backlog to support the growth, and we're making the operational improvements to offset any relatively small revenue delay. So hole in the revenue pattern next year due to these delays to be determined.

Right now, I believe it to be modest. It depends on the -- on what happens in the U.S. as far as the trends at reopening. And that is a wildcard I cannot address..

Yes. And I was -- I guess I misspoke. I was referring more to the project delays rather than internal, but helpful that -- to get that update..

I know you were, Eric, but -- I know you were, so thank you..

Yes. And just on the cancellation, good to hear that they've been minimal. And again, this is prefaced on the thought that there's not a return in terms of COVID coming back and having to shut down, et cetera.

But do you feel like if things start to gradually open up that you're kind of out of the woods on the cancellation front or the risk of cancellation of projects that you see?.

Yes. In cancellation, let me address our cancellation. If you're -- when something is in backlog, book backlog, we -- in my 9 years, I've not seen -- I've seen 1 cancellation in our Services segment, and then the project came back in the backlog about a year later. So we rarely see cancellations once something is in backlog.

In our shorter lead time, as far as Glass, it goes in and out of backlog rapidly because we don't enter it into backlog until we have a purchase order to deliver. We also haven't seen any cancellations there. We actually had an increase in Glass backlog of about $10 million in Q1.

And you said, "Well, I don't like that." Because that's $10 million we wanted to ship. $5 million of that was due to capacity constraints on the people issue. Another $5 million was customers delaying their projects. So the issue has been more delays than cancellations. We have seen some cancellations in Glass.

We've had a handful of cancellations out of the year, but they were not in our backlog, but they were in our win column. So while the full-year revenue won't be at our original expectations, we felt most of that in the first quarter and will begin to feel sequential improvement in Glass looking forward..

Our next question comes from Julio Romero with Sidoti & Co..

So I wanted to ask about the Services segment. Joe, you had outlined some of the drivers of that segment's profit increase, execution, mix, cost.

Can you maybe kind of rank order those? And just given the expectation for the top line next quarter, do you kind of expect that, that margin, 8.5%, to kind of continue?.

First off, since they improved their margins on slightly lower revenue, they're obviously performing well. We break that business into 2 categories. It starts with project selection. And I've been talking for 10 years now that team has embarked on using big data and data analytics to study every project they've executed over the last couple of decades.

They've used that information to determine what kind of projects they will chase to have a higher degree of -- improve their win rate. It costs money to bid on every project. Even the ones you lose cost you money.

They've done an outstanding job on project selection, and that has led to consistent execution on the -- both the fabrication and the installation. And I would say the quarter's performance was driven by project execution in both our manufacturing plants or fabrication plants and at the installation at the site.

But it was allowed or the -- it was possible because of the project selections they made 2 years ago. Remember, I'd like to say, unfortunately, this is a 2-year business. You have to look at it in 2-year cycle.

The work they're working feverishly on now that they booked in the backlog this quarter increased our backlog by another $26 million, will be work that won't start in the field for 12 months and then we'll revenue over a year.

So that heavy lifting that's done 2 years ago is why they had projects in our pipeline that they revenued this quarter at better-than-expected margins. I expect that kind of performance to continue in Q2. I don't want to provide margin guidelines, but I expect continued very solid margins in that business for the foreseeable future..

That was really helpful. And I guess that kind of dovetails.

My follow-up there is the orders you're kind of taking into Services now and given that 2-year timeframe, I mean, I guess, can you give us a sense of the projects that you are kind of taking into backlog now? I guess the implication is the margin is kind of at that same strong level or maybe better than the projects you're working on today?.

Yes. There is nothing to mention on margins. Business continues to operate at the same pricing levels. Our business, it's called Harmon, the Services segment is a premier laser in United States. I personally believe they are the best laser in United States. They're continuing to bid work at normal margins. There's really nothing to comment on that..

Got it. And then just last one for me is, Nisheet, Joe mentioned your strengths in procurement and transforming businesses. Can you maybe discuss your kind of first impressions of Apogee given you're 1 week in, I guess? And if there's any areas where maybe you feel you can improve upon the transformation initiatives..

Sure. Early days, so this question next quarter would have a lot more meat into it. But the great companies are made of 2 things. The first is great people and the second is good set of customers. And what I've seen in the last 2 weeks is we've got both of those ingredients in plenty and available to make this transformation happen in the coming years.

So I look at significant value-creation opportunity for everyone here in terms of optimization, transformation and making sure that our great brands are known in the country and even outside the country..

Our next question comes from Bill Dezellem with Tieton Capital..

I have two questions. The first one is relative to the Services business.

Are they expanding into new cities and that is part of what is helping drive the backlog? And then secondarily, relative to the LSO business, we're hearing an awful lot about consumers nesting and doing all sorts of things in their home from -- or buying new homes to buying furniture, et cetera.

Is that creating any sort of interesting dynamic for the LSO business as people choose to hang pictures or other art?.

Yes, Bill, thanks, first of all, for the questions. Let me take them up. Services, they have had some movement into new regions over the last few years very selectively, but their growth has really not come from any new regions. We operate across the U.S. We're not in every city. They have the footprint to get to most every city.

A few -- an example, we used our Cleveland office operating unit about 6 years ago when we saw Upstate New York exploding, a lot of investment going up there. We took on a lot of work in Upstate New York and executed it out of that office. We do that all the time.

But their growth in the last year, that $200 million increase is coming from our core geographic segments that existed. Again, I attribute it to excellent project execution. Their performance on the construction site leads to repeat business from those same general contractors.

So generally, answer, no, due to -- it's not due to expanding in a new geography. That still remains an opportunity for us, frankly. On the LSO, great question, I wish our product was something like puzzles and toys and clay molding that people could occupy themselves during the work-from-home.

The reality of the matter is our product is an in-store purchase. It's a bit of a touch and feel. People are bringing in their artwork, their son's diploma from the Naval Academy, they want to get it framed, they want to look at the frames, the matboard, they're going to get our glass. It really is an in-store purchase.

I think your question or your implication that the -- there is a lot of people spending time in their homes, improving their home, that will, I believe, be a nice tailwind for our product, but it requires the stores and the independent mom-and-pop framers to be open for business. That is happening.

Some of our largest retails are -- have gone from being completely shut down to being virtually 100% open just in the last week or 2. The last of the stores of a major retail opened in New York, just last week or a week before. So I believe the macro trend of improving homes is going to bode well for our product.

And now that the stores are open, I believe in my heart that will be a positive tailwind for this business going forward. But unfortunately, it was not helping when the big stores were closed, if you understand what I'm saying, Bill..

I do. And it sounds like to really know the true answer to that question it will be better asked in a quarter after your customers have been open and you're able to actually see what consumer behavior is in the store..

Absolutely. And Nisheet went to one of our retail stores by our office the other day to get something framed. And he said, while he was talking to the counterperson, a line formed behind him. And to the point where some people looked a little frustrated that they were in a line.

And I love to hear that, and we certainly will work with the store to make sure they're fully staffed. But I think the demand is out there, for certain, for this product. And you're right, Bill, we'll talk to you about it -- we'll talk to you about it in September.

Operator, are there any further questions?.

I am not showing any further questions at this time..

All right. I want to thank everyone for joining our call and thank you all and stay safe. Be part of the solution, not the problem. Wear your masks. Go get something custom-framed and ask for antireflective ultraviolet protection glass when you do it. Have a great day. Stay safe. Thank you..

Thank you, ladies and gentlemen. This concludes today's conference call. Thank you for participating. You may now disconnect..