Cabell H. Lolmaugh
Thank you, Ken. Good morning, everyone, and thank you for joining us today for an update on our business. During the second quarter, we continued to navigate a very challenging housing market. While housing turnover remains at historically low levels and presents a headwind for our entire industry, we were encouraged by a modest improvement in unit volume sales driven by the ongoing refinements we've been making to our assortment. Unfortunately, the unit volume increases were offset by greater use of discounting in the quarter and greater sales of products at the low end of our recently expanded product assortment, which put pressure on our average ticket. While challenging conditions persist, we believe the steps we've taken have us well positioned to appeal to a broader base of customers considering a home remodeling project. Further, we are seeing more examples where we've been able to grow tickets by picking up mudroom or basement flooring when we sell tile for a bathroom or a kitchen. The refinements we made to our assortment over the last year include the expansion of our LVT offerings, such as our exclusive Arbour line, which was released last fall. Additionally, we've added laminate and engineered wood flooring options over the last year, which are contributing to the increase in square footage volumes that I referenced earlier. We've also expanded our assortment of large-format tile offerings over the last year, which positioned us to serve customers seeking options in this growing flooring category. On deck, we have our signature line, which just launched over the last quarter. The signature line includes a robust offering of over 250 different wall tile and matching trim products with many color options available to complement a variety of styles. Our sales team is excited to have this new offering, and I'm looking forward to see how it performs in the second half of 2025 and into 2026. While we've made a number of nice additions to our assortment over the last year, we recognize the uncertainty and volatility tariffs have presented to our industry. However, it is important to remind you that we believe we are well positioned to handle tariff policy as it evolves. For instance, we currently source products from well over 20 countries across the world, which means we're not overly reliant on a single country outside of the U.S. As we've evaluated this risk, we've noted the proposed tariffs continue to change rapidly, and we continue to monitor this closely. Additionally, we carry more inventory than the typical retailer. We believe this gives us even more time to pivot if needed as tariffs take effect. Further, we have a seasoned purchasing team with deep experience working with vendors across the world to identify alternative sources of supply should costs go up in one part of the world, and it becomes advantageous to source similar products from another part of the world. In short, time is on our side. Before I turn the call over to Mark, I'd like to address one more topic. Although our team has and will continue to fight valiantly, this extended difficult housing market has had an adverse effect on our profitability. Over the last 9 months, we've closed 2 of our distribution centers, reduced our corporate workforce by about 1/3 and aggressively cut expense budgets across departments. We also closed 1 store at the end of its lease in the second quarter of 2025 and a second store in the third quarter. The actions we've taken have been the tough decisions, but they have been the right decisions to help curtail spending given the contraction we've seen in our business. We intend to place further emphasis near term on continued efforts to reduce expense, limit capital spending and identify efficiencies across our business while we navigate this challenging period. With that, I'll now hand the call over to Mark.