Teri Miller - Vice President and Chief Accounting Officer Michael Cote - President and Chief Executive Officer Wayne Jackson - Chief Financial Officer.

Sterling Aunty - JPMorgan Rob Owens - KeyBanc Capital Matt Hedberg - RBC Capital Markets Dan Church - Goldman Sachs John Weidemoyer - William Blair & Company Fatima Boolani - UBS Chris Speros - Stifel Howard Smith - First Analysis Dan Park - Needham & Company.

Good morning and welcome to the SecureWorks Third Quarter Fiscal 2019 Financial Results Conference Call. Following prepared remarks, we will conduct a question-and-answer session. [Operator Instructions] At this time, all participants are in a listen-only mode. We are webcasting this call live on the SecureWorks Investor Relations website.

After the completion of the call, a recording of the call will be made available on the same site. Now, I will turn the call over to Teri Miller, Vice President and Chief Accounting Officer. You may begin..

Good morning, everyone and thank you for joining us today to review SecureWorks’ financial results for the third quarter of fiscal 2019. This call is being recorded. This call is also being broadcast live over the internet and can be accessed on the Investor Relations section of SecureWorks website at investors.secureworks.com.

The webcast will be archived at the same location for 1 year. This morning, SecureWorks issued a press release announcing results for its fiscal quarter ended November 2, 2018. You can access this press release on the Investor Relations section of the SecureWorks website.

During this call, management will make forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.

These forward-looking statements include, but are not limited to guidance with respect to GAAP and non-GAAP revenue and net loss per share as well as adjusted earnings before interest, taxes, depreciation and amortization.

Our forward-looking statements involve risks and uncertainties that could cause actual results to differ materially from those anticipated by these statements.

You can find a description of these risks and uncertainties in this morning’s earnings press release and in the company’s annual report on Form 10-K for the year ended February 2, 2018 which is available on our Investor Relations website and on the Securities and Exchange Commission’s website.

All forward-looking statements made on this call are based on assumptions that we believe to be reasonable as of this date, December 6, 2018. We undertake no obligation to update our forward-looking statements after this call as a result of new information or future events.

Some of the financial measures we use on this call are expressed on a non-GAAP basis. These non-GAAP measures exclude stock-based compensation, the impact of purchase accounting, amortization of intangibles and the related tax effect of these items.

We have provided reconciliations of the non-GAAP financial measures to GAAP financial measures in today’s earnings press release available on our website.

Non-GAAP measures are not intended to be considered in isolation from, a substitute for, or superior to our GAAP results and we encourage you to consider all measures when analyzing SecureWorks’ performance.

Also as a reminder, all financial information discussed is non-GAAP and growth rates are compared to the prior year periods, unless otherwise stated. With us on today’s call are Michael Cote, President and Chief Executive Officer of SecureWorks and Wayne Jackson, Chief Financial Officer. Following their prepared remarks, we will take your questions.

We would appreciate you limiting your initial questions to two so that we may allow as many of you to ask questions as possible in our allotted time. In the event you have additional questions that are not covered by others, please feel free to re-queue and we will do our best to come back to you. Thank you for your cooperation on this.

Now, I would like to turn the call over to Mr. Cote..

Thank you, Teri and thank you everyone for joining us this morning for our third quarter 2019 earnings call. We appreciate your flexibility given the change in our earnings date to allow us to join our fellow Americans in honoring the late President George H.W. Bush. This was another record quarter for SecureWorks.

Revenue was $133 million, which was above our expectations and up 13.5% over prior year. We improved our operating leverage generating record quarterly EBITDA of $8.6 million. Cash flow from operations was $15 million and we reported record non-GAAP earnings per share of $0.06.

We delivered strong financial results for the first three quarters of the year putting us on track to generate revenue in excess of $0.5 billion with positive EBITDA and strong cash flow for the full year.

I want to thank the entire SecureWorks team for their continued focus, executing against our plans and for their dedication to delivering on our customer commitments. International revenue growth was strong again in the third quarter, up 51% over the prior year.

Our EMEA business, which was recently recognized by Forrester as the leader in the European MSSP market grew 47% year-over-year while APJ grew 65%. International operations now represent 23% of total revenue.

This quarter, the international sales team as well as the North American commercial team continued to deliver year-over-year growth in the value of new annual sales contracts which we refer to as ACV.

As we have talked about in the prior calls, our North American enterprise sales performance has been inconsistent and missed our ACV expectations in Q3. The pipeline is solid, but after stronger ACV performance in Q2, we did not have sufficient opportunities deepen the sales cycle through the repeat Q2 strong performance again this quarter.

We continue to focus on talent and coverage in this important market. We augmented the North American enterprise leadership team in early Q3 and as the team gains traction, we are seeing encouraging signs particularly around the addition of new sales talent.

We also have a greater number of sellers with longer tenure which is the key factor in their productivity. I believe we have the right team in place in the right geographies and are focused on the right opportunities.

My confidence in accelerating our growth is bolstered by our unique ability to bring value to our customers with innovative intelligence driven software enabled solutions. As I talk to customers it is clear that the security landscape is changing quickly.

As companies undergo greater degrees of digital transformation including a surge in the number of end points, expansion of software defined networks and the emergence of the internet of things the attack surface is expanded creating additional risk for customers. This is precisely where SecureWorks enters the picture.

Our solution set is focused on expanding the application of our intelligence across our customers ecosystems, positioning us to detect what can’t be prevented, respond rapidly to high risk threats and predict where the threat actor is going next, so that new prevention methods can be deployed.

We bring unique security value to our customers by leveraging three key assets. First, our intelligence [indiscernible] generates the consistent visibility needed to detect and isolate advanced threats that evade, deployed point solutions.

Our intelligence is the combination of proprietary analytics and hunting capabilities fueled by rich and diverse data sets available because of our multi-vendor approach.

In working with other best of breed vendors, we continue to enhance our intelligence and provide a comprehensive and united solution for our customers that leverages their security point product investments.

Second, we leverage our counter threat platform powered by machine learning and advanced analytics that drives rapid cross correlation of telemetry and produces high fidelity detections enabling rapid response to real threats.

And third, as a customer of SecureWorks, our network effect allows you to benefit from knowledge gained from anyone of our 4,200 customers across the globe. An example of how we put these assets to work is the expanded application of our Red Cloak analytics across customer environments.

In addition to end points, Red Cloak analytics are now deployed across over 40% of our customer networks and we believe there is additional uses for our Red Cloak intelligence.

Red Cloak was initially developed as an internal solution to support our threat hunting and incident response engagements when commercial products did not provide the telemetry or advanced analytics needed for effective hunting and investigation.

With the recent launch of Red Cloak partner program, we are de-coupling our proprietary analytics from our end point agent to make SecureWorks high fidelity detection and threat hunting capabilities available more broadly in the marketplace.

The partner program is designed to provide our customers with consistent detection capabilities across multiple vendors and platforms, allowing customers to leverage their existing security product investments while limiting the number of agents on their network.

This program illustrates our industry leadership through our ability to bring market leaders together to help customers fight adversaries in a united way. I am pleased that CrowdStrike and Carbon Black are the first two partners and excited about conversations we are having with other industry leaders.

We have also continued our investment in the development of our new application framework I mentioned on prior calls. This is yet another example of how we will enable the application of our analytics through software.

This new framework leverages advanced correlations across diverse state of sources and will offer policy based controls over data ultimately allowing flexibility on where data resides. We are very excited about the opportunity that exists and I am pleased with our development efforts today.

In addition to the investment in enhancing our solutions, we are continuing to make advancements in our software-enabled delivery helping drive operational efficiency and effectiveness.

A couple of examples include our initial playbooks from our automation and orchestration efforts that are in production and are driving speed and efficiency in our response time and a self service provisioning application which allows customers to arrange security coverage of their network ecosystem much more rapidly, including asset discovery and one-click device authorization capabilities.

Our entire team is focused on accelerating our growth by delivering innovative solutions that provide measurable security outcomes to our customers. In addition, we see significant opportunity for growth through partnerships across the Dell Technologies family.

As part of Dell’s strategy to lead their customers through digital, IT, workforce and security transformation, the Dell Technologies family of companies are creatively working together to combine our collective strength and product offerings as well as our go-to-market efforts.

SecureWorks is playing an increasingly important role enabling the security transformation pillar in close collaboration with VMware. Our managed AppDefense offering which leverages VMware’s virtual AppDefense technology to expand SecureWorks behavioral analytics into virtualized and cloud environments went live last month.

This is the first of several areas of continued collaboration with VMware and other Dell Technologies companies. I am excited about the opportunity that we have to bring value to our customers and as a result of our progress this year I believe we are well positioned to accelerate our growth.

I will now turn it over to Wayne to talk about our third quarter performance in more detail.

Wayne?.

Thanks, Mike and good morning everyone. Before I get into the details, let me say that our third quarter of FY ‘19 was a very good quarter.

In addition to double-digit revenue growth, we improved our operating leverage, delivered record bottom line performance, generated strong cash flow from operations and were free cash flow positive again this quarter. In the third quarter of fiscal 2019, revenue was $131.1 million, a 13.5% increase over Q3 FY ‘18 and a 3.3% increase sequentially.

Our average annual subscription revenue per customer was $99,000 this quarter, a 9.1% increase over the prior year. That – total contract value for contracts greater than 1 million were up 4% year-over-year. A couple of notable examples of new large deal that we signed in the third quarter include a 3-year $3 million agreement with a U.S.

based manufacturing company. This win is a prime example of the full suite of solutions we bring to the table, including coupling Red Cloak analytics with our advanced remediation management offering. A second notable example was a 3-year $1.5 million deal with a large U.S. based business services company.

The MDR solution we launched in Q2 was the foundation of this deal. We exited the quarter with monthly recurring revenue or MRR of $35.1 million, an increase of 5.1% over the prior year. Consulting revenue grew 29.3% year-over-year and comprised 24.5% of total revenue for the quarter.

We anticipate our subscription to consulting revenue mix will continue at the 75% to 76% level for the next several quarters as we are leveraging our consulting capabilities, including incident response as an important component of a comprehensive security solution of our customers.

Revenue retention in the period was 91% versus 98% in the second quarter and 97% in the third quarter of last year. As we noted last quarter, we extended the relationship of one of our largest customers. And as we entered this new phase of the relationship, we’re transitioning the work to higher value subscription and consulting solutions.

This transition as we wind down the legacy services and begin ramping some of the new higher margin solutions resulted in a reduction of $1.2 million of MRR and 500 basis point impact on revenue retention in the third quarter. Finally, revenue outside the U.S.

grew to 23% of total revenue in the third quarter, up from 17% last year on the consistently strong growth in the UK, Middle East, and Japan. Gross margin totaled $74.6 million in the third quarter of FY19 or 56.0% of revenue, up from $69.9 million or 54.3% of revenue in the second quarter.

Prior year third quarter gross margin was $65.6 million or 55.9% of revenue. In the third quarter, gross margin improved sequentially as we were able to hold delivery costs flat quarter-to-quarter while increasing revenue. Third quarter operating expenses totaled $69.4 million compared with $70.0 million last year.

We continue to improve our operating leverage as OpEx as a percentage to revenue decreased 760 basis points year-over-year. Research and development expenses totaled 15.2% of revenue in the quarter compared with 15.9% last year.

As Mike noted earlier, we continue to invest in innovative technologies to increase our operating efficiency and meet our customers’ evolving needs and we’ll accelerate our R&D investments in the fourth quarter and in FY20 to further advance initiatives like orchestration and automation capabilities, as well as the new application framework we have discussed in previous calls.

Sales and marketing expenses this quarter were approximately 25.5% of revenue, down from 29.2% last year. We continue to leverage our historical sales and marketing investments and commission costs were lower this quarter due to the lower ACV sold by the enterprise team in North America.

General and administrative expenses totaled 11.4% of revenue compared with 15.5% last year. We anticipate that we will continue to maintain leverage related to G&A expenses for the remainder of the fiscal year as compared to the prior year. Adjusted EBITDA in Q3 was $8.6 million compared with $1 million loss last year.

We also delivered record non-GAAP net income of $5.2 million compared to a loss of $3 million last year as the margin on higher revenue offset the increased R&D investment I’ve just highlighted. Non-GAAP earnings per share were $0.06.

Regarding cash flow and balance sheet items, based on improved profitability and lower working capital as a result of last year’s systems investments and ongoing focus on collections activity, cash provided by operations was $15.2 million in the quarter.

DSO decreased 92 days at the end of the quarter down from 94 days last quarter and 106 days at this time last year. Additionally, CapEx was $1.6 million in the quarter. Free cash flow was $13.5 million in the quarter, and we finished the quarter with cash of $115.8 million. Now for FY19 guidance.

For the fourth quarter fiscal ‘19, we expect both GAAP and non-GAAP revenue to be in the range of $132 million to $133 million, and we expect non-GAAP earnings per share to be between breakeven and $0.01 based on approximately $80.8 million weighted average shares outstanding.

We have uplifted our full-year 2019 guidance and now anticipate the following. We expect GAAP and non-GAAP revenue to be in the range of $520 million to $521 million; our adjusted EBITDA to be positive for the full-year in the range of $11 million to $12 million; and our non-GAAP loss per share to be breakeven to $0.01 per share.

We expect cash provided by operations to be between $45 million and $50 million for the full fiscal year 2019, up from roughly $1 million in fiscal 2018.

As noted last quarter, we anticipate we will be free cash flow positive even without the monetization of the approximately $20 million tax receivable from Dell that we will collect in the fourth quarter. Additionally, we expect GAAP net loss per share to be in the range of $0.45 to $0.46.

For modeling purposes, we estimate that the tax benefit rate will be approximately 24% in the fourth quarter and 23% for the full-year. We expect our MRR to be in the range of $35.0 million to $36.5 million at the end of the fourth quarter of fiscal 2019.

Key factors including this year’s MRR include ACV, although on track to increase 13% to 15% year-over-year is expected to be lower than we originally anticipated.

The mix of ACV includes more long-term consulting arrangements, including incident response than our historical trends as these services help large customers fully leverage our managed security solutions and the timing and shift in mix of solutions for a larger contract, which we discussed, had a $1.2 million impact on MRR.

Based on our fiscal 2019 year-to-date performance and current business trends, we would also like to provide some preliminary comments on FY ‘20. At this time, we believe that FY ‘20 GAAP and non-GAAP revenue will be in the range of $565 million to $575 million.

We will provide more fulsome guidance regarding earnings metrics during our fourth quarter earnings call. We had a great third quarter and we are very pleased with the financial performance and are excited about our opportunities in the fourth quarter and beyond. I will now return the call to Mike..

Thanks, Wayne. Before I turn it over to the operator for questions, I want to again thank the entire team for their hard work and dedication and to thank our customers for the trust they placed in us as their cyber security partner.

As I think about our performance this year, I am certainly pleased with our progress, but I am truly inspired by the strides we have made as a company over the last several years.

For instance thinking about where we have been, we have grown from $342 million in revenue and an EBITDA loss of $48 million in fiscal 2016 the year before the IPO, so $520 million in revenue and between $11 million and $12 million in positive EBITDA this year and have more cash on the balance sheet than when we started with after the IPO.

This financial performance puts us in a position to take advantage of opportunities to continue to develop solutions that deliver value to our customers and reinforce our industry leadership.

We work closely with an outstanding Board of Directors and are collectively focused on our long-term success, which will drive value for our customers, employees and shareholders. I am more excited and optimistic about our future than ever before. On behalf of the SecureWorks team, we appreciate your continued interest and support.

Operator, if you will now open the line for questions..

[Operator Instructions] Our first question will come from the line of Sterling Aunty with JPMorgan. Please go ahead..

Yes, thanks. Hi, guys. I want to start with – there was the article a couple of days ago about the data breach at Marriott.

Is there anything that you can comment to and if that’s having any impact on business?.

Sterling, Mike Cote, thanks for the question. I think there are a couple in there, but we have not seen any impact on business to answer your last question first and due to the nature of SecureWorks business, we cannot comment publicly or privately to discuss the work that we do on behalf of our customers.

It should however be noted that the references to SecureWorks in the December 3 Forbes article attributed to an unnamed source, contains inaccuracies.

The article appears to inaccurately imply a connection between the claim June 2017 incident and the current matter which Marriott has publicly stated began in 2014 relating to Starwood, which Marriott acquired in the fall of 2016. Furthermore, Starwood was not a client of SecureWorks in 2014..

Alright, perfect. Thank you. And then on the North America side, you alluded to not having enough opportunities deep in the pipeline.

So I am curious was the issue in North America more about transitioning or nurturing the deals that were there, so you had plenty of opportunities in the top of the funnel or do you need more top of the funnel activity to migrate through the sales process and that’s the issue?.

So, this is Mike again, Sterling, sorry. Our pipeline is good and the North American productivity actually in the first 6 months of the year and second quarter in particular were strong and slightly ahead of our expectations.

And I think what we did was accelerate a lot of opportunity and in the second quarter it didn’t have quite as much – in the third quarter, I’m sorry, quite as many deals as far down the process paths to close in Q3..

Okay. Thank you..

Our next question comes from the line of Rob Owens with KeyBanc Capital Markets. Please go ahead..

Great, and thanks for taking my question.

Did you guys disclose customer accounts in the quarter?.

I think I said it in my prepared remarks..

Hi, Rob, this is Wayne. It’s 4,300 flat..

During the third [ph] quarter?.

Yes..

4,300. Now that number has been flat for some time. So understanding that maybe Q2 was strong and led to some Q3 weakness.

But just help us understand, I guess, this is my second question, but from a market perspective, where you are from a new logo acquisition perspective? And is it competition or – I’m surprised given the security environment that we’re not seeing more robust growth in that number especially given now your success internationally? Thanks..

Yes. Thanks, Rob. This is Mike.

Our –I think we mentioned on the last call, our focus has shifted from an investment perspective in go-to-market to enterprise and have somewhat moved up, not that we’ve reduced our commercial go-to-market team, but the increased sales and marketing costs was – so that I’m clear has been focused more in the enterprise space and have moved up in the larger deals.

I think in the average revenue per client, we’ve got a – which is at $99,000, which is a 9.1% increase year-over-year. So it’s really the bigger deals we’ve been signing for the most part..

Our next question will come from the line of Matt Hedberg with RBC Capital Markets. Please go ahead..

Hey guys, good morning. Thanks for taking my questions. Wayne, I had a question, you explained the impact to Q4 MRR, looking back it effectively implies kind of flattish sequential MRR for I think about 4 quarters, yet your fiscal ‘20 guide, I think about 10% growth on the revenue side is impressive.

Can you talk about sort of the pipeline visibly on revenue and with MRR being flattish for a – sequentially for a few quarters sort of the – your confidence level in that guide?.

So thanks for the question. I can. If you think in terms of MRR, just as a reminder, that’s our subscription business. And as we look out with the subscription business given the impact of the one large contract and the ACV momentum we had in Q3 and what we see for the rest of this year, we’ve guided to the MRR that we guided to just now.

But when we combine that with what we’ve seen on the consulting side, the strong revenue growth number one for Q3 and then what we’ve seen in Q4 in the pipeline, we’re pretty – we’re very comfortable with staying in the $565 million to $575 million range for next year for overall revenue..

And I think just to add to that, this is Mike.

As Wayne I think mentioned in your prepared remarks, the – what was an 80:20 mix throughout the year has moved closer to 76% – 75%, 76% subscription and 24% to 25% in the – on the consulting side of the house, which is clearly closely tied to subscription, including long-term contracts, as well as incident response engagements..

That’s super helpful guys. And then maybe just a quick one on international, obviously, you’ve had several quarters of very strong growth there. When you think about next year and I think you talked in the prepared remarks about added investments to R&D.

How do you think about allocating resources internationally given the demand in the growth that you’re seeing there?.

So good – great question, Matt. And actually, Wayne and I had a trip to the Middle East and throughout Europe earlier in the quarter, and we’re excited about the prospects going into fiscal year ‘20 there as well.

Our investments in that market will focus both from a sales and sales engineer, sales support perspective, as well as from an operational delivery perspective. So I think the growth there will continue to support incremental growth into the future..

That’s great. Thanks a lot, guys..

Thank you..

Your next question comes from the line of Gabriela Borges with Goldman Sachs. Please go ahead..

Good morning. This is Dan Church on for Gabriela Borges. Thank you for taking my question. I just want to go back to the sales productivity particularly in North American enterprise.

Any commentary you can make on some of the changes that you’ve made over the quarter and some of the incremental changes going forward?.

So this is Mike, Dan. We – I think and we may have mentioned this previously we brought in the new West Coast leader, [indiscernible], let me back up by half a step.

Our performance in the North American enterprise sales team has been good or was very good for the first 6 months of the year and year-to-date has achieved our expectations, it was very strong mostly bolstered the Eastern half of the United States under a sales leadership and sales organization that’s been with us for a while.

On the West Coast, we have new sales – West Coast sales enterprise leader that started at the beginning of the calendar quarter and there has been some hiring in that region in building of the team, so real focused on talent and coverage and messaging and methodology.

We do have across the enterprise sales team, the tenure greater than 2 years has increased and we expect productivity to continue to improve.

I will tell you if you looked at it and it’s no surprise Q1 productivity was up over the prior year, Q2 was up strong over Q1 in the prior year and then Q3 as we mentioned was disappointing, but we expect that to turnaround..

Great. And just as a quick follow-up, I know you mentioned efforts to monetize the Counter Threat platform and I believe you talked it was in beta last quarter.

Anything you can share in terms of update to customer feedback plans for monetization for 2019 or fiscal ’20 would be great?.

So I think you are referring to the new application framework we have talked about and I mentioned in my prepared remarks that I am excited about the progress that we are making. We are actually right now in beta with some customers.

So, I am cautiously optimistic that we will be – that we will have some more detailed news that’s positive as we go through the year..

Great. Thank you..

Your next question comes from the line of Jonathan Ho with William Blair & Company. Please go ahead..

Good morning. This is John Weidemoyer for Jonathan Ho. Thanks for taking my questions. I am sorry I would like to make sure I am clear on the North American sales situation. Did I hear you say in your prepared remarks unlike that there was new hiring going on? And then I think in answer to Sterling’s question you had mentioned a timing issue as well.

I understand the new West Coast leader.

So it seems like it will take a bit of time to get acclimated to get that situation rectified? Is it – is there – are there process issues involved here as well then and if there are – if hiring is going on, do you think this is something that’s going to rectify in a quarter or do you think it’s going to have some lingering effects?.

So, John, let me see if I – as there are couple of questions in there, if I don’t address them all, please come back at the end. But across the North American enterprise sales team we had strong growth or good growth in Q1 and really good growth in Q2. Most of that was bolstered by the eastern half of the United States sales organization.

And we brought in a new sales leader in the western part of the United States effective the beginning of Q3 and our leader there has been bolstering his team with some incremental hiring. So, year-to-date, we are actually where we thought we would be from an enterprise sales perspective. Q3 was disappointing. I don’t see any process issues.

I think we will continue as we have done. We actually have increased our quota carrying sellers across the organization. So, it’s not as it we had a lot of increased turnover. It’s an expansion of the sales organization from a quota carrier perspective throughout North America and we would expect the productivity to continue to improve..

Okay, this accounts both my questions, if it doesn’t, it’s okay.

Okay, if that does account both my questions and I will also ask can you talk about competitive landscape, please, any changes there?.

Sure. Mike, again. From a competitive landscape perspective, I don’t think we have really seen a large change. Let me tell you from a sales go-to-market segment perspective, I think in the enterprise segment in both Europe and North America, we probably see IBM the most.

And I think the competitive landscape is no different than it has been from a sales perspective in that market, whether it’s Europe or North America, in the commercial market or the SLED, State Local Education, it’s really kind of smaller regional players and we are seeing some tremendous traction in those markets in our MDR solution that we announced about a quarter ago or a little bit more and which has a lot more of our intellectual property attached to it.

And that solution is I think has been accounted by some of the analysts. So from a competitive landscape perspective overall to tell you it’s not been a big change in the last 90 days or even for that matter in the last nine months..

Excellent. Thank you very much..

Your next question comes from the line of Fatima Boolani with UBS. Please go ahead..

Good morning. Thank you for taking the questions.

Maybe if I can start with you Mike, just start within your initiatives from a product perspective, it was really helpful, I mean a couple of irons you have got in the fire there with the app framework in the MDR and the desegregation of Red Cloak, excuse me analytics from end point, I am curious if there is things that you need to differently from the go to market perspective to really get these products to main stream commercialization and a follow-up for Wanye if I could? Thank you..

So great question Fatima, I would tell you that the things we need to do differently, the answer is probably no and yes or yes or no. And what I would mean by that is that the sales opportunities in things such as MDR and the Red Cloak partner program are pretty consistent.

We are having to go through some of the training in the launch process that we typically would do to ensure that our sellers are in sync and what I said it is slightly different would be for example in the VMware go to market partnership, it’s a partnership.

So getting the connections in the field and the ability to cross reference and work together adds a little bit of an incremental step that may take some time, but we are excited about aligning our partnership message to, yes, we are going to market together. The same thing exists I would tell you on the end point partner program.

I am extremely excited and optimistic about the way this will kick off. I also think it leads to some incremental opportunities for us to work with other Dell technologies companies where there will be probably some channel opportunities as we go into fiscal year ‘20..

That’s super helpful. And Wayne for you, just as the point of clarification, you talked about the revenue retention rate at 91% with 500 basis points headwind from the prior quarter, it’s the large renewal and that makes the business shifting a little bit, I just wanted to clarify those comments first.

And then secondly, what are some of the most sensitive drivers to really help this number sort of get back up to the 100% plus level from here? Thank you so much..

Sure. Hi Fatima. So maybe to reiterate the 91%, 500 basis points relates to the large contract that we now discussed for a couple of quarters that gets you to 96 last year’s revenue retention as of the third quarter was 97, so we don’t like to give up even 100 basis points.

But there were some other non-renewals of some contracts that make up 100 basis points difference. I think what we are focused on in your question is still – it still boils down to sales motion, right.

We need to cross-sell, because our revenue retention are those clients as of the beginning of the year and in order to grow that number above 100 you have to cross sell and keep your renewal right high.

So that’s really – now, it ties exactly though back into your first question and the thing that Mike and I both are excited about which are the offerings we have rolled out. MDR, we are seeing great traction, probably the best new launch we have had in the long, long time and the other offerings.

So and some of those we have not talked about a lot, but some of those include our own IP which has a much higher renewal rate and therefore long-term we are optimistic about that as well..

Okay. Thank you..

[Operator Instructions] Our next question comes from the line of Gur Talpaz with Stifel. Please go ahead..

Hi. This is Chris Speros on for Gur. You noted that you believe that there are additional used cases for Red Cloak analytics.

Can you speak to those potential used cases on what sort of dollar opportunity that represents?.

So, Chris, this is Mike. I guess what I would start with is Red Cloak was really developed as I mentioned as part of our threat hunting from an incident response perspective to ensure we got the telemetry that we needed to really do the detections and understand what the hackers are doing.

So, the first used case would be the endpoint partner program that we have talked about, of which CrowdStrike and Carbon Black are the first two that have joined that program. And I think in my prepared remarks, I also said we have got some other opportunities to expand our IP in that area with people who have approached us that we are excited about.

In addition, the application of that intelligence, not just across endpoints, but across the security ecosystem in general really represents from a Red Cloak perspective our overall intelligence analytics that we have.

So think about this not just in the case of endpoints, but in the case of the complete security ecosystem is the hackers begin to move – continue to move from one vector to another and it gives us the ability to partner with various security vendors.

One of the things that I have talked about for a while as I believe that we on the good guide side of this, the security companies need to find better ways to work together and applying our intelligence, for example, we applied today, the network security devices from a firewall perspective in a vendor neutral manner, probably the top three or four firewall vendors.

We will continue to roll this out which will drive increased revenue directly to SecureWorks in our partnership program in higher client retention both for those vendors we partner, the best-our-breed vendors and for SecureWorks and a better result for the client at the end of the day..

Thanks for the color there.

With international revenues up over 50% year-on-year, can you speak to what about your sales motion that is resonating in EMEA and AAPJ and anything about your go-to-market in these regions? Is it different from your North American sales motion?.

So, Chris, great question.

The biggest difference I would tell you that we see is that our leadership in North America, I mean, sorry the leadership in EMEA, the gentlemen that leaves our EMEA operation has been here for probably 2 years longer roughly and the same with our leader in APJ who was actually an ex-pat, who has been with the team for many, many, many years.

So, it’s a more 10-year leadership team that has, I’ll say a more tenure matured go-to-market process which we have rolled out across, it’s working well in our commercial team here in North America, it’s working well in enterprise east organization and we are continuing under Geoff Haydon’s leadership to mature across the rest of the organization which is part of what leads to the optimism that Wayne and I referred to..

Okay. Thanks, guys..

Thank you..

Thank you..

Your next question comes from the line of Howard Smith with First Analysis. Please go ahead..

Yes. Thank you for taking my question. I wanted to follow-up on the international strength the question just asked. And specifically as you leverage those investments there which is nice to see, is there anything different in the complexion of that business once sold in terms of average contract length to consulting versus subscription services.

Anything that looks materially different than your base here domestically?.

Hi, Howard. Thanks for the question. This is Wayne. I will speak to the second part first relative to the makeup of the contract. For EMEA, especially, UK and Middle East, the contracts generally include our entire suite, including the consulting services I talked about earlier that we provide that help our managed security solutions as well.

So, it’s a lot of subscription solution augmented by our SRC or our consulting capabilities, especially in the UK in the large enterprise space. They buy the full suite of services..

I think the thing that I would add to what Wayne said, Howard, is that it’s less – there is less of a market from a commercial or SMB. It’s just not as big. So most of the clients would fall into what we would refer to is enterprise.

And from a security maturity perspective, they are really looking for a full suite of solutions for us to really help them from a partnership perspective..

Great. I appreciate the color. Thank you..

Thank you..

Our final question will come from the line of Alex Henderson with Needham & Company. Please go ahead..

Good morning. This is Dan Park on for Alex. Thanks for taking my questions.

So, could you just talk about the progress with your automation and orchestration technicalities and if you expect to rollout standalone solution at some point moving forward?.

Alex, this is Mike. Thanks for the question. I think some of the – we are in the early stages of the progress of rolling out internally from an operating efficiency perspective, but already beginning to see some of the results or opportunities in our gross margin.

So, we are excited about the opportunity to continue to roll it out and accelerated from a rollout perspective and that we are going to really allow much broader group of individuals that people on the frontline do their own automation, because the tools are pretty simplistic for us to use on both automation and in orchestration.

From a monetization perspective, our plan is in fiscal ‘20 to begin to monetize that from a go-to-market perspective with our clients as well..

Okay, great. Thanks for the color..

Thanks very much..

Thank you again for joining us on today’s call and for all of your questions. We appreciate your support and look forward to our fourth quarter call in early March. If we did not get to your questions during the Q&A section, please do not hesitate to reach out and for follow-up. Ladies and gentlemen that concludes today’s call.

You may disconnect at this time. Thank you..

Thanks everyone..