David A. Pace
Good afternoon, everyone, and thank you for your interest in Red Robin. Since stepping in as CEO in early Q2, challenges facing our business have come further into focus. At the core, it's imperative that we returned the business to sustained growth and traffic in same-store sales. As we assess the opportunities, we unveiled our "First Choice" Plan last month. and our team has been busy executing against this bold plan to position Red Robin for long-term success. While our top line performance during the second quarter is not yet reflective of what we believe Red Robin is capable of, we strongly believe the strategy we've put in place will turn the ship around and we're moving quickly to put all aspects of our plan in motion. Today, I'll walk you through where our focus has been in the first 30 days of the implementation of our "First Choice" Plan, along with addressing some of the highlights from our second quarter. To quickly recap, our "First Choice" Plan consists of the following: first, Hold Serve, protect and build on the foundations established under the North Star plan; second, Drive Traffic, creatively engaged with guests and inspire visitation; third, Find Money, manage profits, expenses and assets to reduce debt and allow for critical reinvestments; fourth, Fix Restaurants, invest in the physical estate to improve the overall dining experience; and fifth, Win Together, create a high-performance environment that attracts and retains the best talent in the industry. Through this plan, our goal is threefold: to make Red Robin the first choice for guests searching for a differentiated restaurant experience; team members looking for a great place to work; and investors seeking reliable returns on their investments. With a clear plan in place, we've been hard at work executing the "First Choice" Plan and are seeing positive early results, creating even greater conviction in our long-term plan to capture these opportunities. First, let's talk about Hold Serve. As we spoke to on our last call, we were very pleased with both level of labor efficiency our operators achieved in the first quarter and how fast they achieved it, given that we expected it to accelerate more gradually through 2025. As we formulated the "First Choice" Plan, we made Hold Serve first pillar in the plan to focus our operators on maintaining this level of execution going forward. The great news is that in Q2, our operators continue to do what they do best, run great restaurants and deliver great food and service. The increased efficiency they achieved in the second quarter drove a 270 basis point improvement year-over-year in restaurant level operating profit margin entirely driven by 300 basis points of labor improvements. At the same time, our operations team has been able to maintain our guest satisfaction scores at or above previous levels. Turning to our Drive Traffic initiative. As we think about our path back to positive traffic growth, we know that we need to build sustainable traffic so that we are not overly reliant on LPOs or aggressive discounting for long-term success while still being responsive to the marketplace and the need states of our guests. We know that it will not be any single initiative that drives our success. Instead, we're building traffic-driving layers. We believe getting these layers to work in unison will be the key to our success in the long term. The first step in building these layers was to address our weak competitive positioning and price point value offers. As we survey the competitive landscape, it was abundantly clear that price pointed value offerings under $10 are essential to help break through the noise to drive trial and consideration in today's environment. To address this, on July 21, we launched the Red Robin Big Yummm Burger Deal, which includes a Red's Double Tavern burger, a Bottomless Side and a Bottomless Beverage starting at $9.99. In addition, the Big Yummm Deal has been thoughtfully structured to offer trade-up opportunities like extra burger patties, bacon, avocado or upgraded sides and beverages designed to help mitigate check pressure while still delivering strong value to guests. Now it's still early days, but we're encouraged that the Big Yummm has been successful in improving traffic relative to our Q2 exit rate, which started the third quarter at an approximate 4% decline to date. At the same time, we're capturing significant insights that will feed into the next phase of our marketing approach. Our second Traffic Driving layer will be a state-of-the-art data-driven approach that we expect will begin to roll out late in Q3. As we've mentioned before, this approach incorporates micro targeting capabilities that we expect will allow us to engage guests more personally, precisely and efficiently than traditional broad-based messaging and other performance marketing capabilities. This unique and innovative approach leverages a proprietary mix of tools, analysis and competitive strategy to understand guest decision-making behaviors, enabling us to deliver deeply personalized tactics to place Red Robin as the first choice in our guest consideration set. Effectively competing with larger, more resourced brands in our space will not be successful by just mirroring their strategies. Our approach will leverage these proprietary analytics that will help level the playing field at the restaurant level in a highly efficient manner. While we intend to take a modest step up in our marketing spend in the second half of the year, we're maintaining our adjusted EBITDA guidance of $60 million to $65 million as we balance traffic growth, investments with disciplined profitability management. I want to be clear, we don't expect traffic trends to turn overnight. But we're building the foundation for sustainable, profitable growth through this combination of immediate value offerings and long-term analytical capabilities that we expect will position Red Robin to compete more effectively for guest consideration and frequency. Next, let me update you on our Find Money initiative. As Todd will speak to in a moment, our operating results in terms of EBITDA generation exceeded our expectations in the first half of the year, giving us incremental capital to address our most pressing challenges. In addition, the corporate efficiency initiatives that we spoke to on our last call have been completed, and we continue to expect to see a $3 million to $4 million benefit in G&A in 2025, with the full $10 million run rate expected to be achieved in 2026. While we're maintaining our current EBITDA guidance for the year, some of the upside from the first half of the year will be invested in key projects that we anticipate will be the drivers of our future top line growth success, including investments in marketing and critical deferred maintenance that I'll discuss in a moment. Turning to refranchising. Since we launched our outreach efforts with Brookwood Associates last month, we've been pleased with the initial reception and conversations we're having with both existing and potential new franchisees. The level of interest we have seen only underscores my confidence in the relevance of our iconic brand and showcases the expectation that Red Robin will succeed in the long term. This will be a thoughtful and planful process, and we intend to provide further details on our November earnings call as discussions progress. Next, I want to touch on our Fix Restaurants effort. Investments and upgrades we've made over the past 2 years in food and hospitality have elevated the guest experience. The next leg of this journey is to fix our restaurants to better align the atmosphere with modern- day standards and achieve parity or better with the broader casual dining industry. To achieve this, we plan to invest in critical deferred maintenance, including flooring [ updates ], internal finishings, furniture repairs and external improvements like paint, lighting and landscaping that directly impact guest perceptions and their experience. The pathway to address the entire system will take time but we're taking a strategic approach to piloting refreshes across approximately 20 restaurants in 4 markets ahead of our "First Choice" marketing launch later this year. This will allow us to understand the impact of these packages and fine-tune where to invest additional capital ahead of a more fulsome company-wide rollout. While we're in the very early stages of this initiative, I'm pleased with the image that our refreshed restaurants will present and believe it will set a more inviting foundation to complement our traffic growth objectives and actions. As I alluded to earlier, we're able to fund and accelerate these initial investments due to the EBITDA upside we saw in the first half of the year. Going forward, we will judiciously meter out further investments as funds become available through the remainder of the year. Lastly, I want to talk about the Win Together plank of our strategy. As I've visited restaurants over the last 3 months, I heard team members tell me that they knew what we needed to do, but they needed help to do it. They wanted a value offering to be able to compete in the marketplace. They wanted to be able to fix their restaurants to address long-standing maintenance and repair issues, and they wanted technology and tools within the restaurant to help them execute more efficiently to deliver the improved operating performance that they are being asked to deliver. As we drive our guest-centric culture, we looked at each of these problems through the lens of our guest perceptions and we've committed to giving our operators the tools and environment that they need to be successful. During the last 2 quarters, we completed multiple new technology implementations with more to come. By taking this approach and listening closely to the input from our restaurant teams, our operators see that we're in this together, and we're working by their sides to support them and give them the tools that they need to win and deliver the results that we are asking for. With that in mind, I want to extend a heartfelt thank you to the more than 20,000 team members we have across the country. Your dedication to outstanding hospitality every day is what drives our success and will be key to driving our future results. We're very pleased with the profitability performance of the business in the second quarter, and I look forward to winning together as we continue to work to drive the comeback of this iconic brand. In closing, while we're in the early stages of this transformation, we expect the combination of our improved operational efficiency, strategic marketing initiatives, updated physical estate and upcoming refranchising transactions will position us well to deliver on our commitment to make Red Robin the first choice for guests, team members and investors. With that, Todd will now review our second quarter results.