G.J. Hart
Good afternoon everyone and thank you for your interest in Red Robin. As we enter 2024, we laid out our vision to improve traffic in our restaurants and allow our guests to experience the substantial enhancements we have made in our hospitality and food quality over the past 24 months. I'm proud to say we began to see the benefits of our work as we progress through the year culminating in a 600 basis point improvement in traffic trends from the first quarter of the year to the fourth. While our improvement has been substantial, we have not yet reached the potential of our iconic brand and expect to drive further traffic improvements in 2025. Before we dig deeper into our plans for 2025, let's take a look back at the progress we have made last year. Starting with the operations, we continued our progress to deliver an upgraded experience to our guests. Dine in guest satisfaction scores in 2024 increased approximately 8 percentage points compared to 2023 and beat the casual dining average. Satisfaction scores as measured by SMG posted their highest absolute levels since Red Robin launched with SMG in 2017. Scores measured by Technomic are also at the highest since 2017. This guest feedback reflects gains across all aspects of the dining experience from the taste of food to the friendliness and attentiveness of our team to the pace of the experience. The benefit of these efforts shine through in many ways, including that our operators set approximately 1,400 sales record since the launch of the North Star plan. In May, we launched the revamped Red Robin Royalty program and spurred membership growth of approximately 1.5 million members in 2024 to end the year with approximately 14.9 million members. The new program allows guests to earn rewards much faster and encourages more frequent visitation to capitalize on their earned rewards, which expire after 90 days. We continue to be pleased with the response from our guests and believe our revamp loyalty program was a key driver of our improved traffic throughout the year, led by a record number of new members delivering 25% of all loyalty member visits from the relaunch of the program through the end of the year and the return of previously lapsed guests accounting for 20% of the visits. Moving to value. During the second half of the year, we rolled out our appointment dining promotions with three key objectives. First, drive incremental traffic to days of the week that are less busy. Second, provide the ability to upsell additional items to drive average check while introducing new items. And finally, drive dine in traffic, allowing guests to fully experience our hospitality and food quality upgrades. I'm proud to say that our efforts were successful as we were able to provide additional value to our guests and drive incremental visits without discounting the core equities of our brand. Finally, in 2024, we successfully launched our Managing Partner Compensation Program, empowering our operators to function as a partner and owner of the restaurants that they oversee. Now, that every operator in our system is under this compensation program, we have aligned the entire organization around a unified goal of driving growth in both traffic and profit dollars and we're expecting to see continued benefits from the program as we move through 2025. Looking to the fourth quarter, we delivered a 3.4% increase in comparable restaurant revenue, excluding the impact of a change in deferred loyalty revenue, as the momentum that we saw to start the fourth quarter accelerated through the end of the year. Importantly, we also gained traction in our management of the middle of the P&L to translate the top line growth into a 19% increase in adjusted EBITDA to $12.7 million during the quarter. Overall, we're proud of the progress we've made in our comeback plan and I'd like to extend my heartfelt thank you to all of the more than 20,000 team members across the country. Your dedication to improving every day and every shift is what drives our success and is the key to the revitalization of our beloved brand. While we're pleased with the progress we've made under the North Star plan, we have two key priorities in 2025 to continue our comeback. First, further improve our traffic trends. Second, gain efficiency in our operations to deliver growth in restaurant and corporate level profitability. Starting with our top line drivers, 2025 is off to a good start with comparable restaurant revenue momentum we had exiting the fourth quarter continuing through the first eight weeks of the first quarter, partially due to lapping the comp weakness we saw last year. Looking ahead at the remainder of 2025, we will lean into several drivers to improve our traffic trends and dive deeper into our new capabilities to keep Red Robin top of mind with our guests. Let's start with loyalty. In addition to the guest facing portions of the new program I spoke to earlier, we've also integrated new guest data capabilities to not only facilitate more personalized communication and promotions to members, but also allow us to reward our best guests. While our marketing team has made use of our new capabilities from day one, we believe we're only scratching the surface. Our new program facilitates deeper guest segmentation and personalization and we're leveraging member exclusives, gamification and compelling content campaigns to reap the full rewards of our program, driving new member growth and continue our momentum increasing guest frequency. Since the launch of Loyalty 2.0 last year, loyalty transactions, which are more profitable on average have increased 13%, representing both an increase in guest frequency and the addition of new loyalty members. We continue to be excited by the potential of Loyalty 2.0 as a key driver for traffic growth. Turning to the menu, we expect ongoing new menu items and innovation throughout the year, starting with the launch of our Hot Honey platform in March. The platform will include a Hot Honey Crispy Chicken sandwich, wings, and pizza offering. We are excited to launch these great menu items and I would note the Hot Honey pizza is the most successful LTO our partners at Donatos have ever launched. We'll share more as the year progresses, but we expect to introduce additional items over the course of the year, including great salad options and LTOs for the summer. Classic Red Robin burgers our guests have loved over the years and we may introduce a new flavor profile or two from around the globe to deliver our guests the amazing flavors that they can only get at Red Robin. We expect to continue to prioritize everyday value as a means to grow visits with our current guests and drive new guest trial of our quality and experience upgrades. This includes maintaining our successful Monster Mondays, $10 Cheeseburger Tuesdays, and Kids Night Wednesday promotions. $10 Cheeseburger Tuesday as an example has continued to prove successful in driving double-digit traffic growth and incremental visitation on a typically quieter day of the week. As we move through the year, we also expect to message our industry best bottomless menu and our broad range of price point options. We expect to leverage efficient digital earned and social media celebrating our Gourmet Burger Authority to reach new guests with our compelling innovation and quality improvements. Finally, we continue to generate encouraging results with local restaurant marketing programs and the catering and other off premise channels of our business. I'd like to touch on our marketing team leadership and a change that we announced a few weeks ago. We believe we have a great opportunity to further accelerate our guest traffic improvements with compelling marketing programs that message to consumers the fantastic food and experience they now receive at Red Robin and fully capitalize on the power of digital, social, and owned channels. The search for a leader best suited to help us achieve these goals is currently underway. We are very fortunate to have two great leaders already in place to drive our marketing efforts during this interim period. Kathleen Bush, our Vice President of Marketing and Brand Development and Dave Dodson, Vice President of Marketing and Internal Communications. Both have worked with me in the past and along with our talented marketing team, I have great confidence we will make quick progress and are in the position to deliver on our 2025 sales plan. Turning to profitability. Over the past two years, we've invested to improve the quality of our food and our hospitality from introducing flat top grills and upgrading over 85% of our menu to deliver a true gourmet burger experience to adding team members to delivering great hospitality. We're proud to see these investments reflected in sustained improvement in overall satisfaction scores showcasing that our guests are recognizing and enjoying the upgraded overall experience. Throughout 2024, we put our resources behind arming our restaurant teams with information and the tools needed to drive everyday efficiency. We launched new dashboards and scorecards to inform our teams. We reconstructed and relaunched actual versus theoretical food cost measurement and reporting in the second quarter and we rebooted the Hot Schedules labor management tool in the third quarter. While these tools now are in the hands of operators, the data used to drive these programs along with our team's efficiency in using them improves by the day and we expect we will continue to benefit in 2025. As we go forward, our focus will be to maintain our improved hospitality and guest experience, while creating efficiencies throughout our P&L to drive growth in restaurant level and corporate profitability. This is showcased in our margin guidance with gains of at least 120 basis points in 2025. In 2025, we expect to become much more efficient with our labor costs and this is the primary driver of our expected increase in restaurant level operating profit. We were pleased to recapture our base level of expected labor efficiency in the fourth quarter on the back of the Hot Schedules implementation. Maintaining this fourth quarter level of efficiency would result in approximately $6 million or approximately 50 basis points of savings through the first three quarters of 2025. During the first quarter of 2025, we are also streamlining our opening and closing procedures to further reduce our cost structure as we have other efficiency measures in test that we are very optimistic will deliver additional benefits. Beyond labor, our supply chain team has done a great job over the past two years identifying and capturing savings that achieve our hurdle of parity or better for the guest experience. Past examples of this included switching from a 10 pound case of hamburgers to a 20 pound cases to deliver the exact same hamburger patty to our guests, while saving on our per case distribution fees. We expect to continue to harvest opportunities to consolidate suppliers and streamline distribution to continue to generate savings in 2025. Increasing the profitability of our restaurants requires dedication to both delivering a great guest experience to grow guest traffic and the diligence to manage the cost side of the business. We are committed to both and I am confident we are on the right track to deliver our targets in 2025. Finally, I'd like to provide an update on our restaurant portfolio. As we shared last quarter, while more than 300 of our company-owned restaurants continue to perform very well, we have approximately 70 restaurants that generate a restaurant level operating loss of approximately $6 million in 2024, a drag of approximately 210 basis points on total company restaurant level operating profit. Inclusive of capital expenditures and G&A burden, we estimate the total cash burn associated with these restaurants at approximately $9.5 million in 2024. In the fourth quarter, we have paired the majority of these assets and it is currently our base case expectation that we will close the majority of these restaurants over the next five years at their lease expiration. As such, we expect to close 10 to 15 restaurants in total in 2025. We believe the expected closure of a majority of these restaurants will allow the strength of our remaining portfolio to become clear over time and free cash that we expect to reinvest in the business and use to prepay debt. We're also exploring other avenues to accelerate this process as we expect further updates on our progress in future quarters. And with that, I'll turn the call over to Todd to walk you through the financial performance before I provide my closing thoughts.