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EARNINGS CALL TRANSCRIPT
EARNINGS CALL TRANSCRIPT 2014 - Q4
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Executives

Craig Boelte - CFO Chad Richison - President and CEO.

Analysts

Michael Nemeroff - Credit Suisse Mark Murphy - JPMorgan John DiFucci - Jefferies & Co. Richard Davis - Canaccord Genuity Brendan Barnicle - Pacific Crest Securities Corey Greendale - First Analysis.

Operator

Hello and welcome to the Paycom Fourth Quarter and Full Year Fiscal 2014 Results Teleconference. All participants will be in listen-only mode. [Operator Instructions] At this time, I’d like to turn the conference over to Mr. Craig Boelte, Chief Financial Officer of Paycom. Mr. Boelte, you may begin..

Craig Boelte

Thank you, and good afternoon. Before we get started I would like to note that certain statements made during this conference call that are not historical facts, including those regarding our future plans, objectives and expected performance, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.

These forward-looking statements represent our outlook only as of the date of this conference call. While we believe any forward-looking statements we have made are reasonable, actual results could differ materially because of statements are based on our current expectations and are subject to risks and uncertainties.

These risks and uncertainties are discussed in our final prospectus that was filed with the Securities and Exchange Commission on January 15, 2015. You should refer too and consider these factors when relying on such forward-looking information.

We do not undertake and expressly disclaim any obligation to update or alter our forward-looking statements, whether as a result of new information, future events or otherwise, except as required by applicable law. Also during the course of today's call, we will refer to certain non-GAAP financial measures.

A reconciliation schedule showing GAAP versus non-GAAP results is currently available in our press release that we issued after the close of the market today, which is located on our website paycom.com. I'll now turn the call over to Chad Richison, Paycom's President and Chief Executive Officer.

Chad?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

Thanks, Craig, and thank you everyone joining us today. We have a lot of ground to cover as 2014 was a transformative year for Paycom with many achievements and incredible progress. Let's start with our fourth quarter and full year results. I will quickly touch on our results at a high level while letting Craig handle a deeper look at our financials.

We had a stellar fourth quarter with revenue of $44 million representing growth of 45.4% from the comparable prior year period. This growth rate is a testament to the ongoing compelling nature of the Paycom Solution.

We are continuing to see success in the marketplace as perspective clients continue to see the value offered by a robust yet easy to use single date base offering. For the fourth quarter of 2014, our adjusted EBITDA was $7.8 million, which represents growth of 120.7% from the comparable prior period. Now let's take a look at our full year results.

For the full year 2014, our revenue was nearly $151 million which grew 40.3% compared to 2013. For the full year 2014, our adjusted EBITDA was $27 million.

In addition to offering best-in-class functionality and allowing rapid product development, our single data base platform in history is a cloud provider from day one allows Paycom to be very profitable as our results for this quarter and the full year underscore.

We ended the year with 1,021 employees which represents employee growth of 21.5% over the comparable prior period. This contrast with our revenue growth of 40.3% for the same period and highlights the increasing productivity of our team.

2014 was a pivotal year for Paycom as we hit several key milestones in our goal to become the leading provider of payroll and HCM services. We went public in April, and our initial public offering has broaden our visibility and profile and has helped to spread the Paycom message with potential clients as we continue to grow.

We expanded our sales office footprint in 2014, adding five new sales offices in the first quarter and laying the foundation for our future growth. These new offices are continuing to ramp up and every passing month we are encouraged by their improving performance.

Today we are pleased to announce that we continue to build on our momentum with the opening of new sales offices. This past month we opened an additional five new sales offices bringing our total sales teams to 36.

These new sales offices are located in Cincinnati, Kansas City, Nashville, Pittsburgh, and a second New York City office located in Brooklyn.

It is our strategy to open new offices with proven sales managers from an existing territory and we are excited to deploy these proven sales professionals and what we anticipate will be very productive territories for Paycom. As a reminder, it typically takes a new sales team 24 months to reach maturity.

So these new offices announced today are poised to drive growth in 2017 and beyond. We are optimistic that our offices opened this month will share in the success our established offices have enjoyed today. Our sales executives are second to none in terms of their drive, attitude and training.

They also have the benefit of selling what we believe is the premiere solution in the industry.

When we survey the landscape and evaluate the feedback we receive from our current and perspective clients, we believe that there remains ample run way for ongoing growth as Human Resource professionals and forward thinking C-suite executives continue to learn about the benefits they can achieve with the Paycom Solution.

Let me spend a couple of minutes highlighting a few examples of new clients that joined the Paycom family in the fourth quarter. These examples were chosen from a large pool of new clients to showcase the breadth of appeal of our solution. All of these new clients were using a SaaS provider.

First we converted the healthcare provider with roughly 3,700 employees, they had been using a variety of vendors across payroll, time and attendance and benefit administration. They chose Paycom for our superior Affordable Care Act reporting abilities, as well as the very attractive option of consolidating all of these functions under one provider.

This client will also utilize our background check capabilities, which is a crucial function for a healthcare organization. Next, we signed a higher education client with nearly 300,000 employees.

This client had been using one of the legacy providers SaaS offerings and was attracted that the robust reporting capabilities offered by the Paycom Solution. And it's worth noting that the economic impact of our solution presented a significant economic return for this organization.

And finally but not least, we broaden a quick service restaurant group with over 2,000 employees. This company was using a separate HR and payroll offering and wanted to have a single solution. I’m very pleased that we are going to drive over $75,000 a year at these clients bottom-line.

I'd also like to point out that all three of these examples are clients with employee basis had at least 2,000 which underscores the trend of Paycom reaching further up market and is evidence of the flexibility and scalability of our solution.

Turing to our solution, our R&D spending increased over 100% in 2014 and we were able to generate substantially more functionality including Push Reporting, Candidate Tracker, Surveys and Schedule Exchange.

We also launched our Affordable Care Act offerings which is enjoying great traction these early days of the act, as client seek to understand the impact of the Affordable Care Act and how they need to stay compliance with the evolving requirements of this legislation.

All of these enhancements are the result of listening carefully to our clients and responding quickly to their request and also working to anticipate their needs. We are able to leverage our single database architecture and our skill development teams to create new enhancements quickly and efficiently.

Today, we are extremely excited to announce the launch of a new application that we have been working on for nearly a year. Paycom Learning, our Learning Management System or LMS represents what we believe will be the best-in-class learning management system in the marketplace.

Paycom Learning is a new application and like all of Paycom applications, it's really just additional functionality of the same solution and does not require any integration. Paycom Learning will allow our clients to offer educational modules to their employees.

Workers often need to obtain certifications or recertification’s in order to maintain their status or improve their career path. Additionally, new hires are often required to take mandatory training courses like ethics, compliance, company overviews, skills or job safety during their on-boarding process, just a name of few.

Traditional HCM vendors learning systems are often comprised of multiple point products for multiple vendors. We don't run into many companies that offer LMS within their full-suite of payroll and HR offerings. With the Paycom system, everything is provided in one solution.

For example, the Paycom LMS video is viewed in a browser and does not require to download of video software to view. This makes it easier for all employees to complete their course. Additionally, the system makes it easy to connect the learning and certification to the applicable job title. Even pay levels can adjust to reflect employee progress.

This saves time for both the employee and also HR professionals, further enhancing the efficiency of the organization.

We look forward to introducing this new offering to the marketplace and we believe, we will see strong appeal for Paycom Learning as companies continue to realize the benefits they can achieve by going with the single database system. To conclude, we had a great first year as a public company.

We believe our compelling offering, dedicated sales force, and continued product innovation will help us to sustain our momentum through 2015 and beyond. Now I'll turn the call over to Craig to discuss our financial results and outlook.

Craig?.

Craig Boelte

Thanks Chad. Before I review our fiscal fourth quarter and full year results and also our outlook for the first quarter and fiscal 2015, I would like to remind everyone that my comments related to certain financial measures will be on a non-GAAP basis.

Adjusted EBITDA and non-GAAP net income, our non-GAAP financial measures that excludes stock-based compensation and other non-recurring charges including transaction expenses related to our initial public offering and our recent secondary offering. A reconciliation of our GAAP to non-GAAP results is included in our press release.

Our fourth quarter results were strong with total revenues of $44 million representing year-over-year growth of 45.4% from the comparable prior year period.

Our growth in the fourth quarter continued to be primarily driven by new client additions by our mature sales teams, door are most recently opened sales teams are producing on track with our expectations. For the full year 2014, total revenue of $150.9 million represents growth of 40.3% as compared to 2013.

Within total revenues, recurring revenue was $43.2 million for the fourth quarter of 2014 representing 98% of total revenues for the quarter and growing 45.1% from the comparable prior year period.

Annualized New Recurring Revenue or ANRR was $20.6 million for the fourth quarter of 2014 up from $14.3 million in the same period last year and representing 43.8% growth from the comparable prior year period. For the full year 2014, ANRR was $59.6 million representing growth of $41.8% from the comparable prior year period.

Total adjusted gross profit for the fourth quarter was $36.5 million, representing an adjusted gross margin of 82.8%. This compares to 80.4% in the fourth quarter of 2013. Cost of revenue consist largely of hosting and support cost along with the employee-related expenses for client support, and ACH to fees.

For 2015, we expect overall gross margin to be approximately 78% to 82%. Turning to operating expenses; as a reminder, we pay commissions to our sales reps based solely on new sales at the time of their first monthly billing cycle. This is a one-time commission pay which we recoup over the life of the client relationship.

When we experience strong sales performance in a quarter, there is a potential for us to see increased expenses in that quarter depending on the time of when the sales occur. For the fourth quarter, total adjusted administrative expenses were $30.7 million. This compares to $23.4 million in the fourth quarter of 2013.

Adjusted EBITDA was $7.8 million or 17.6% of revenue in the fourth quarter of 2014 compared to $3.5 million or 11.6% of revenue in the fourth quarter of 2013. For the full year 2014, adjusted EBITDA was $27 million representing approximately 18% of revenue as compared to $19.9 million or 18.5% of revenue in 2013.

Non-GAAP net income for the fourth quarter of 2014 was $3.1 million or $0.06 per diluted share based on approximately $54 million shares versus a non-GAAP net loss of $100,000 or zero per diluted share based on approximately $46 million shares in the year ago period.

For the full year 2014, non-GAAP net income was $9.6 million or $0.19 per diluted share as compared with non-GAAP net income of $2.7 million or $0.06 per diluted share in 2013. Turning to the balance sheet, we ended the quarter with cash and cash equivalents of $25.1 million and debt of $27 million.

As a reminder, this debt represents the financing on our corporate headquarters. With that, let me turn to guidance for the first quarter and for fiscal 2015. For the first quarter of 2015, we expect total revenues in the range of $49 million to $50 million representing a growth rate of approximately 34% at the midpoint.

We expect adjusted EBITDA in the range of $9 million to $10 million representing an adjusted EBITDA margin of 19% at the midpoint. For fiscal 2015, we expect total revenues to be between $194 million to $196 million or 29% year-over-year growth at the midpoint.

We expect adjusted EBITDA in the range of $32 million to $34 million representing an adjusted EBITDA margin of 17% at the midpoint. In summary, we had an excellent fourth quarter, which capped a strong first year as a public company for Paycom. With that, we will open the lines up for questions.

Operator?.

Operator

[Operator Instructions] Our first question comes from Raimo Lenschow at Barclays..

Unidentified Analyst

Hey, guys, this is Harry on the phone for Raimo. Thanks for taking the question, and congrats on a really great quarter and the new product. I just wanted to dig in a little bit on that.

So how do you see the product with regard to early traction with your existing customers? Competitively, are you doing rip and replace of I guess it would be maybe cornerstone, or what are you seeing on that end? And in terms of pricing, how is that shaking out?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

Thanks Harry. So this is a product that we actually released to our sales organization three weeks ago. I know that we have brought in one deal as of last week I believe and it's in conversion right now. So it's still very early.

This is a product we’ve been working on for a year but really we started this when we entered the talent management market about 2.5 years ago. We knew this would be an area that we would end up developing out. And as we listen to both prospect and customer demand, this was an area that we thought would have some traction.

And so we’ve developed that out like with any products we do develop. We do develop products out that we expect to be best-in-class and we would expect the same with LMS. As far as pricing, this will raise our overall cost per employee which we have right now just to annualize which we have right now stands at about 400.

We haven't given any hard, fast numbers on exactly how much that would be but this will be an additional cost as an add-on to our talent management functionality..

Unidentified Analyst

Got it. And just a quick follow-up from a high-level, obviously, as you mentioned, it's still very, very early.

But what have your conversations with customers generally been like, if you've had any other than that one that you've brought in generally positive feedback? Have they've been a part of testing on any level?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

Yes. We definitely had a focus group come in as we were going through our development of the product. And some of the focused group were our current customers.

All companies, especially customers that we work with or prospects that we actually sell in our employee count range that we go after, they are all providing training at some level for their employees.

And so they are all doing this either using another product or more often than not we’re going to be seeing them using multiple products and doing it manually. There are number of products that you could cobble together to actually perform these tasks which many companies do.

And then there are also companies out there that do this through their Learning Management System, you mentioned one earlier. And so, we’re going to be seeing a mix of both and we are excited to be getting out there with this product..

Unidentified Analyst

Great. Thanks guys. Congrats on a good quarter..

Operator

The next question comes from Michael Nemeroff at Credit Suisse..

Michael Nemeroff

Hey, guys, thanks for taking my questions. And congratulations on a really strong quarter and a good end to the year. So a couple of questions. New office openings, five at the end of this year, which is going to drive growth in 2017. I understand that.

Is there any chance that you would maybe step on the accelerator and open more than what you're thinking over the next couple of quarters, let's say, and then really trying to juice that growth a little bit faster?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

We are definitely happy that we were able to open up five this first quarter. I know we somewhat set a trend and then we opened up five first quarter of 2013.

We are always looking for the opportunity to open up new offices and as I mentioned before, our model is, we take an existing sales manager who has proven, relocate them to a new office and then backfill them with an up and coming sales rep who has proven to be a leader and therefore able to be a sales manager.

So, a little harder to do when you have seven offices and it's gets a little easier when you have 15 officers and gets little easier when you have 31 and 36 offices. And so, we still do have a bench of sales managers that are ready to relocate. We also have a bench of people that are ready to backfill them.

Right now we are going to focus on absorbing those offices that we have opened to ensure success. And then as we make moves in subsequent quarters, we will definitely be announcing those..

Michael Nemeroff

That's helpful. So, the first example that you mentioned, Chad, in your prepared remarks of a 3,700 employee company.

I'm just curious, how long was the sales cycle was that versus some of the other smaller ones? And how experienced a salesperson did that close that in? And as you start to move up and sign larger companies, would you consider hiring more enterprise-level salespeople, which I know is somewhat inconsistent with your current sales training model?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

I will say this, as far as the 3,700 employee company, we chose this from a sampling of clients that we've actually brought on. I can't point to the exact sales rep that has sold this. This may have been a sales rep that's been with this for four months. We have a world-class training program.

We do put out reps that can sell enterprise level companies right now and if you want to say enterprise is above 2,000, or enterprise is above 3,000, we’ve proven that quarter-after-quarter as we have continued on.

So, we are looking to continue to add sales reps at the new offices that we're opening right now, five new offices we are opening, we’ll be adding sales reps to that. We’ll continue to add sales reps to maintain 100% staffing in the offices we're in.

We have chosen the model that we chosen to be able to actually hire very intelligent people with Bachelor Degrees or better. Some have outside sales experience, many do not. Some are changing career. We have chosen that model. We do feel like we have great success with that. I do think our numbers from last year and years prior actually reflect that.

So, I'm very proud of the group that we have our sales group. I think they are second to none. And if I could find better people to do it a better way, then we would be a change into the model. But again we feel very confident in our model and the success we are having..

Michael Nemeroff

That's great. And just one quick one for Craig. The gross margin guidance that you gave for 2015 was 78% to 82%. It's been firmly over 80% for the last couple of years.

I'm just curious, is there anything in that 78% to 82% that would cause you to think that it will be closer to 78%, or what's the logic behind that?.

Craig Boelte

No, that's just the range we gave. As we continue to open the offices, we need to staff and train ahead of that growth and to handle that new business coming in. So we'll continue to have cost discipline in the gross margin but you don't want to give a range in that just to handle that growth..

Michael Nemeroff

Great. Thanks for taking my questions. Have a good night..

Operator

The next question comes from Mark Murphy at JPMorgan..

Mark Murphy

Thank you. I will add my congratulations as well, Chad. You had mentioned several wins with companies above the 2,000-employee level.

And so I'm curious, when you look at the 2015 deal pipeline, is that also tilting in the direction of larger organizations? So do you think there's some kind of a sustainable change afoot here?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

We have really been focused on those clients that have greater than 100 employees for a while. Now I say that in 2013, we put out as part of our S-1 filing, we put out that 86% of our revenue came from companies that had greater than 50 employees and we definitely are not going to ignore that market either.

But we do have sales reps that continue to gain confidence in our value proposition as well as a market that's gaining confidence in our value proposition as we've moved up market. And again as someone has success selling a 2000 employee company, and then you realize that 3000 employee company isn’t that much different.

And we have success selling that. And then as we have more sales reps by nature we’re going to sell more of them. And so, I’m not going to say that we’re necessarily shifting our market in a different direction, we’re just having people that are having success selling businesses.

This isn't our first quarter to have companies that have well over 2000 employees on-boarded onto our system and so. I see that trend continuing as well as ICS to continue to sell in the mid-market, which we’ve been successful at..

Mark Murphy

Okay, great.

In terms of the Affordable Care Act offering, is there any way to quantify the contribution? For example, is that providing a tailwind for the ANRR growth that is detectable to you? Is it adding a point or a few points here and there? And given the dynamic that's driving that, does that feel as though it's going to be sustainable?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

I wouldn't be able to necessarily say, because our ACA product is a part of our overall system, it's not something that at this point in time we’re charging more for. It’s included in our system. There will be some additional fees if everything holds together and the rigs are correct and everything.

At the end of 2015, first of 2016 as we file Form 1094s, as well as Form 1095s for both employers and employees. I couldn’t necessarily say that ACA is providing us a tailwind it is a conversation piece.

And I do think that the way we provide our ACA products very important for clients especially those that want to do less of the work, because again if you have our benefits administration system, time and attendant system, and document storage system, all in one system, you have a substantial amount of work already completed for you and everything is right there.

And so I think the way we tied it together probably has helped us win some deals. I don’t know if we wouldn’t have won those deals anyway. So it’s just hard to quantify the tailwind that's there..

Mark Murphy

Okay, great. And, Chad, the last question for me. Have you detected any evolution in terms of the platforms that you are displacing? For example, if you were to look across ADP, Ceridian Paychecks, ERP vendors, you mentioned the SaaS vendors as well in your prepared comments.

Is that mix trending in any particular direction, or are you seeing any different type of behavior from any of those categories?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

They have always been very competitive and I would actually include our large incumbent as SaaS vendors. They do have SaaS offerings. It would be very rare for us to go out and convert someone from an installed product today.

If we're converting someone from one of our competitors whether it's a newer SaaS competitor or whether it’s an incumbent vendor, we’re converting them from their SaaS offering. And so, our competitors have always been extremely competitive and we continuously see them innovate their products and that hasn't changed in this last quarter..

Mark Murphy

Great. Thank you very much..

Operator

The next question comes from John DiFucci at Jefferies..

John DiFucci

Thank you. Hi, Chad and Craig. My first question is a follow-up to Mark's, just his last one. You obviously had a head start on the established payroll processes with cloud services building your system from the ground up as a multi-tenant solution and being able to add modules on that, all as one contiguous solution.

But now, these cloud vendors, as Chad, you talked about, they're actually pushing offerings that they tout as cloud-based services themselves. In some cases, they're different, or at least they don't quite have the same kind of efficiency, at least the infrastructure doesn't appear to be that way.

But I'm just curious, are you seeing -- you mentioned that that's who you're going up against, but are you seeing any increased friction as they really -- increased sales friction, as they really start to push these products when they realize that they need to do that?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

I would go back to what I said early and maybe try to explain on that little bit more. Our competitors whether it be incumbent or other SaaS - traditional SaaS providers, have always been extremely competitive. It's really about the total value proposition. The cloud hasn't been a key differentiator for us for probably eight years.

When we're going up against our competitors, they are in the cloud, they’re using their cloud version or a true cloud product. And so, and from the client side that's what they know. They log in on the Internet, it’s there, it's on the Internet, and it allows them to do their work.

And so, it is not unlike years passed all of these vendors be it incumbent or SaaS vendors continue to get better at what they do. And that's why we have continued to innovate our product to keep what we feel is a very strong value proposition for those clients..

John DiFucci

Okay, thanks, Chad. I apologize for the background noise here. I'm actually on a train. But I guess the numbers speak for themselves too, when you think competitively. But I guess one other question, and this is a question you get asked by investors.

Some of your most mature offices, which I would say could probably some of your most productive offices, are in the location where your headquarters are in the oil patch. And I assuming that they are generating good business there.

Given the issues around the energy sector, I'm just wondering if that's had any affect on your business with these customers and these particular -- in that region? Or do you expect any affect?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

Right. We do get that question, I mean I think back to your prior statement, the numbers do reflect what's going on here. Now this isn't our first, we've been in business since 1998, and in 2008 we didn't have 36 officers or even 20 or 15 officers. And so, we were heavily concentrated in the Southwest in the Midwest.

And we went through the oil crisis or whatever you want to call it then, with very little impact on our business. I mean as oil prices go down, it does have a tendency to hurt many companies and their employment. And then other companies do get a little bit of an uptick when the price of oil goes down.

And so, we aren’t heavily concentrated across any one industry. We are very diversified in that and I think that helped us. An answer to your question would no, we have not seen any impact that we could point to based on the price of oil..

John DiFucci

Okay, great. Nice job, guys. Thanks a lot..

Operator

Our next question is from Richard Davis at Canaccord..

Richard Davis

Thanks. Two things, one, thanks for trying to recruit my daughter. That was nice. Two, maybe it's the radio stations that I listen to, but I hear a decent number of ads for you guys. Could you talk about how you think about radio and, more broadly, media advertising as a driver of demand for your various offices? Thanks..

Craig Boelte

Yeah, I will tell you that, we really use radio as more of a branding if you will for companies that we’re already in. Maybe little bit of a softening the beaches. We get very little business from either radio advertising or even pay per click type advertising. So our sales model is direct.

We also do have referrals that we do receive from both our current clients and third-party influencers. And so it's hard to say, but our phone isn’t ringing from the radio ads. But they’re good branding. And if we're already in there talking to someone, and they do hear our ad, it is some good branding..

Richard Davis

Got it. So it's more of an overlay, which makes sense. Okay..

Craig Boelte

It's a part of a marketing - it’s one piece of our overall marketing strategy which includes radio, direct mail, through email, training seminars and I can continue on and on..

Richard Davis

Got it. Thanks..

Operator

Our next question comes from Brendan Barnicle at Pacific Crest Securities..

Brendan Barnicle

Thanks so much.

Chad and Craig, does the adjusted EBITDA guidance include just those five new offices that you're announcing today, or have you left room for additional office openings?.

Craig Boelte

Our adjusted EBITDA guidance we are guided through the full year as well as the first quarter. Obviously our first quarter included those five new offices that we’re opening. And as new offices come on, the cost of those new offices comes on over time as well. So at this point, we’ve definitely included for those five offices opening first quarter..

Brendan Barnicle

But have you left yourself any room if you decide some market looks good that you hadn't planned on that maybe open in the back half of the year or later this year?.

Craig Boelte

We are always going to look at opportunities, during the year and I would say, we obviously had some room, for opening new offices throughout the year..

Brendan Barnicle

Great. And you guys are now at 36 offices.

How many do you think you can do here in the U.S.?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

So this is Chad, I think we can do well over 100 offices in the U.S..

Brendan Barnicle

Chad, would you get to that 100 level before you looked at maybe doing international, or at what point would you think about some of the international expansion?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

I could necessarily answer that, I mean as I sit here today, I mean we’re going to be responsible with the way we grow the company both our topline as well as, - as you mentioned the adjusted EBITDA and our margins. And so, we’re going to continue to do that and do it in a way that make sense.

I think as long as we're having success doing what we’re doing, we’re going to do that. And the market in the U.S., is over $20 billion market today and that's the outsource piece and so you have a whole other side that doesn’t currently a user vendor.

And so, we are squarely focused on the market that we have today, there is a lot of opportunity for us as well as others that are out there. And so, we’re going to look to capture that as we sit here today..

Brendan Barnicle

Terrific. Thanks guys..

Operator

[Operator Instructions] And our next question comes from Corey Greendale at First Analysis..

Corey Greendale

Congratulations on a great year. So a couple questions. First of all, just a housekeeping question.

I'm sure this will be in the K, but what was your retention rate in 2014?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

Our retention rate in 2014 was 91% consistent with our prior years..

Corey Greendale

Great. Next question, slicing and dicing your growth drivers a number of different ways, given that you keep adding products, and it sounds like you're moving up customer size.

I would think that even your mature offices are still growing to some degree, is that right? Can you give us some sense of the growth rate of a typical mature office right now?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

That's not something we’ve talked about but it is true that the longer and offices opening, is opened the stronger their pipeline and one can deduct from that, the more they are going to sell over time..

Corey Greendale

Okay. And then, Craig, you somewhat addressed this question on the gross margin. But I think the guidance, if you take the midpoint of the 2015 guidance, it implies that EBITDA margin is down about 100 basis points.

Is that just because you have more non-mature offices, and is that primarily played out in the gross margin line or is there anything else you'd highlight?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

No, we are continuing to staff, we’ll have to continue to staff those new offices as well as continue to ramp up the offices that we opened last year and so that's reflected in adjusted EBITDA number..

Corey Greendale

Okay. And the R&D spend in Q4 picked up a little more than at least we had modeled.

Is that -- are you actually spending more, or was it a different capitalization rate? And what are your thoughts on R&D spend in 2015?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

R&D spend for 2015 is going to continue to increase. We’re very focused on our R&D, we’re very focused on product creation, as we’re able to roll-out several products last year, one substantial product also at the beginning of this year that we talked about.

We actually had other pieces of functionality that have been rolled out as well although not a significant in fees, overall significant to what we’re able to do and so. We're going to continue that into the year. We’re in a business that it’s a hard business.

I mean payroll are hard business, understanding taxes, reciprocity laws, deposit filling rules, ACH rules, settlement rules and whatever, it’s hard business. And so, you have to continue to staff for that, and stay on top of that because it's ever-changing.

And so, we’re going to continue to do that and focus on that and with that, yes we will continue to add to our R&D group in 2015..

Corey Greendale

Okay. And then just one last quick one for you, Chad. Congratulations on the new product. I think in general, customers at the lower size of your spectrum historically haven't had a learning system.

Can you just give some -- do you think that's going to change? Is there some functionality that would make this attractive to smaller employers, or what do you see as the ultimate penetration rate of this product relative to your others?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

Well, I definitely think, LMS is something that in the past had been some unreserved for larger businesses of companies that we work with as far as the larger end of the mid market. But I also believe companies that have 50 employees can use an LMS system. I mean they are providing training at 50 and 75 and 100 employees.

I mean all rules are starting to apply, training is important. And so, they are providing this to their employees at some level. They are training their employees. They are having their employees go through standard ethics training and other training.

And so, I also think it depends on what type of company it is to whether or not they would be more geared toward offering it sooner it rather than later. But I do feel like this is a product that you’re going to see pick up. Again, the easier something is to distribute it, the more companies, the more businesses that are going to purchase it.

And so, I think with our product we’ve made it extremely easy to distribute. If you are client with us today, you already have it. All you have to do is call and we can turn it on for you. And so, it makes it easy to distribute the employees are already used to signing in, they are already use to using the full suite of products.

And so, I do believe it can have an impact for the smaller end of our mid market as well..

Corey Greendale

I think it's a good point, and thanks very much..

Operator

Our next question comes from John DiFucci at Jefferies..

John DiFucci

Thanks for taking my second question here. And it's just a follow-up to Brendan's question, and I know you will be asked it. So I rather hope you can address it on the call.

Craig, you said that your guidance for adjusted EBITDA does leave some room in case you open up another office or two -- or you didn't say an office or two, but opening perhaps another office.

Does your revenue guidance include any contribution from new offices beyond the five you just opened, or does the revenue guidance include the offices you have in existence today?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

I can take that. This is Chad. From the revenue perspective, the five offices we've opened in the first quarter will represent a very, very small, somewhat non-existent amount of revenue for us as it relates to 2015.

It really going to start having an impact toward the end of 2016 and again they should reach maturity in 2017, as it takes that 24 months. And so, I think again we are going to be very responsible with how we open up offices. We are not going to sacrifice adjusted EBITDA. We don't feel like we’ll need to in order to open up offices.

There is multiple levers that we have here and a way to calculate that and one is continuing to generate a good revenue, profitable revenue that we're bringing in to the business. And so, that's the way we are looking at it.

We have opened up five, the guidance we’re giving right now is guidance based on those five, as we move into subsequent quarters and if we choose to open up additional offices at that time. We are going to be responsible in a way we've given our guidance and we're going to open them up responsibly.

And so, I think we are very comfortable with the guidance we've given today. And we’re going to stand behind that..

John DiFucci

Okay, Chad. And I realize that there's very little contribution from the office, but when you open an office at the beginning of the year, if my memory is correct, you can get or expect to get some revenue out of that, maybe $0.5 million or so. So it sounds, though, like in your current guidance, you're assuming the offices you have today.

And am I -- I don't want to put words in your mouth, but is that what you just said in a nutshell?.

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

What I want to make sure I understand your question.

I guess what I'm saying is that, the offices that we've opened in first quarter of this year as they start, we start hiring into those offices and as those reps start going to training, and then as the rep start building a pipeline, and then as they sell a deal, and then as we start converting that business, and then bring it over as revenue, it's going to take some time.

But it will still follow the same timelines that all of our other offices have followed, in which they’ll reach maturity in 24 months.

And so, the bulk of the business that we will be bringing on this year, as well as subsequent year, and any years that we've done prior, comes from those offices that are already mature, that have been opened for 24 months or longer with as you mentioned the little bit of sprinkling from the new offices..

John DiFucci

Sorry, Chad. I just didn't want to have everybody hear the announcement. But listen, thank you. Appreciate you taking my question..

Chad Richison Founder, President, Chief Executive Officer & Chairman of the Board

I think that's our last question. So I want to thank everyone for participating in today’s call. We had a great first year as a public company. We remain very excited about our value proposition. It continues to resonate as clients look for an easier way to do complex things. And we look forward to continued growth and progress into 2015. So, thank you..

Operator

The conference is now concluded. Thank you for attending this presentation. You may now disconnect..

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