Ladies and gentlemen, thank you for standing by, and welcome to the Mastercard Q4 and Full Year 2020 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speakers’ presentation, there will be a question-and-answer session. [Operator Instructions] As a reminder, this call is being recorded.

[Operator Instructions] I would now like to hand the conference over to your speaker today, Warren Kneeshaw, Head of Investor Relations. Thank you. Please go ahead, sir..

Thank you, Tanya. Good morning, everyone, and thank you for joining us for our fourth quarter 2020 earnings call. We hope you are all safe and sound. With me today are Michael Miebach, our Chief Executive Officer; and Sachin Mehra, our Chief Financial Officer.

Following comments from Michael and Sachin, the operator will announce your opportunity to get into the queue for the Q&A session. It is only then that the queue will open for questions.

You can access our earnings release, supplemental performance data and the slide deck that accompany this call in the Investor Relations section of our website, mastercard.com. Additionally, the release was furnished with the SEC earlier this morning.

Our comments today regarding our financial results will be on a non-GAAP currency-neutral basis unless otherwise noted. Both the release and the slide deck include reconciliations of non-GAAP measures to GAAP reported amounts.

Finally, as set forth in more detail in our earnings release, I’d like to remind everyone that today’s call will include forward-looking statements regarding Mastercard’s future performance. Actual performance could differ materially from these forward-looking statements.

Information about the factors that could affect future performance are summarized at the end of our earnings release and in our recent SEC filings. A replay of this call will be posted on our website for 30 days. With that, I’ll turn the call over to our Chief Executive Officer, Michael Miebach..

by debit card, smartphone or online. Building on our fintech momentum, we have secured additional wins around the globe with new partners like Payoneer and Aeldra in the U.S., HYPE and Flow in Italy, Treezor in France and Prex in Peru.

Our fintech customers appreciate our tailored approach, addressing their very specific needs, leveraging our expertise, our tech and of course, our global network. Now we’re also excited to announce a new strategic partnership with Walgreens.

This multifaceted relationship includes a new credit product to be issued by Synchrony Bank and prepaid products that enable contactless shopping experiences, mobile-first money management and rewards via the Walgreens app.

This partnership will enable Walgreens to leverage a number of Mastercard services, including insights and analytics, loyalty and point-of-sale financing, including installments. We will also look into future opportunities together, including a digital-first debit card and other tech-driven solutions to innovate the future of health care payments.

Now we remain very active in the U.S.

co-brand space, where we extended and expanded our Sam’s Club co-brand with enhanced rewards and digital experiences, as announced yesterday, and extended our Walmart consumer credit in co-brands and payroll cards; renewed our GM co-brand, now with Goldman Sachs as the new issuer and expanded our relationship with Bass Pro Shops and Cabela’s to include small business.

Let’s come back to travel. We continue to prepare for the broader return of travel with several new partnerships in this space. First off, building on the travel co-brand momentum we announced last quarter, we will now be the exclusive network for Aeroplan co-brand program in the U.S.

with JPMorgan Chase Bank and Air Canada, which will launch later this year. In both the UK and Spain, we’re innovating with IAG Loyalty, part of the International Airlines Group, our new co-brand and loyalty partnerships that will provide customers more choices to earn Avios points and reward them with exclusive benefits.

And on the wholesale travel program front, one of the largest global online travel agencies, Booking.com, has chosen Mastercard to be their preferred partner for virtual card payments to their suppliers. Let’s talk about the change in consumer.

As spending patterns change, it is critical to offer online and in-person capabilities, and we have solutions for both. As e-commerce accelerates, with card-not-present transaction accounting for about 45% of our switched volume in 2020, which is up from 40% in 2019, we have several efforts underway to enable safer and more seamless online purchases.

Notably, we continue to scale our merchant tokenization services for card-on-file, a critical use case, with a six-fold increase in the number of unique merchants transacting in quarter four versus a year ago. Now, recent surveys tell us that 7 in 10 e-commerce consumers have a payment card information saved with at least one merchant type.

Card-on-file tokenization is particularly helpful for subscription services like Netflix, marketplaces like Etsy and ride-hailing services like DiDi who have just signed on this quarter. But we do believe that when restrictions ease, people will return to shopping in person. And hence, we’re driving a secular shift in store as well.

For example, we saw a strong acceleration of contactless in 2020 as more than 80 markets grew contactless penetration as a percentage of in-person transactions by at least 10%, which is driven by consumer demand for increased speed and safety, but of course, cleanliness at the point of checkout.

This paves the way for new solutions that leverage contactless, such as our recently launched Cloud Tap on Phone, which will allow merchants of any size to quickly and easily accept contactless payments on a range of devices, including mobile phones, further expanding our acceptance reach.

This will be particularly important for all those hard-hit small businesses trying to operate more digitally coming out of the pandemic. Now with respect to services. Services continue to be in strong demand as we help our customers adapt and succeed in this evolving omnichannel environment we just talked about.

In aggregate, our services line represented about 1/3 of our revenues in 2020 and grew at 18% during that period on a currency-neutral basis, providing a critical source of growth and diversification.

We will continue to invest in these capabilities across all payment flows to keep the ecosystem secure and to provide key insights to our customers, including publishing monthly trends, leveraging assets such as SpendingPulse. Our recent acquisitions in the services space providing a key source of differentiation are continuing to gain scale.

For instance, Bank of America recently expanded its use of Ethoca’s dispute management tools. Fintechs in the U.S. and abroad, including American e-commerce company Rappi, are using the behavioral biometric technology of NuData and Transfast [ph] certification process, signing new customers, for RiskRecon to ensure cyber health across their system.

And brands like Chico’s are leveraging our end-to-end loyalty platform through SessionM. So let’s turn our focus on the initiatives that are designed to address a broader set with payment flows with our multi-rail capabilities. They offer the choice and flexibility that consumers, businesses and governments need and increasingly expect.

First, we are pleased to report that we closed the acquisition of Finicity in November, extending our network to provide data transmission capabilities essentially to fully capitalize on the future of open banking.

Finicity continues its leadership in signing direct data access agreements with financial institutions and fintechs, building off existing direct relationships with major banks like Chase, Citi, Bank of America, Capital One and Wells Fargo.

We recently added Chime, Brex, BMO Harris, Charles Schwab and ED Bank, [ph] and we’re moving quickly to secure more direct access relationships.

Finicity continues to build out its digital assets and credit decisioning solutions, including those launched with 4 leading mortgage companies, and have seen rapid adoption of its lending and payment solutions. In parallel, we continue to expand our open banking capabilities in Europe and intend to leverage Finicity there as well.

In the real-time space, we’re excited that Payments Canada has selected Mastercard to build and run its new real-time payment systems, clearing and settlement infrastructure. Our technology and expertise will power our best-in-class real-time payment infrastructure that provides a platform for innovation to enhance Canada’s economy.

With this win, we are now providing real-time payments infrastructure for 12 of the top 50 GDP countries, extending our global footprint.

Relating to these new infrastructure wins, we continue to build out applications that leverage real-time payment rails like with Mastercard Track Business Payment Service, which is now live with real-time payments and batch ACH in the U.S. alongside our card functionalities.

We’ve also extended Track’s card payment capabilities worldwide and now continuing to build out our network with a number of bank and nonbank partners that considerably extend our reach on both the buyer and supplier side. This year, we plan to continue expanding the platform into new geographies and add our cross-border payment capabilities.

We’re also delivering on our multi-rail promise with Mastercard Send, which continues to grow across the globe. For example, we expanded our reseller network by deepening our long-standing relationship with Citi to enable them to offer business-to-consumer disbursements in the U.S.

This is one of several new partnerships leveraging Mastercard Send to enable B2C and person-to-person money transfers domestically and internationally. We also partnered with TransferGo, enabling customers across 20 European countries to make international money transfers from any card or bank account directly to a Mastercard debit or credit card.

Now let’s take a look into the future. As you’ve surely heard, there’s a lot going on in the digital currency space, with many governments around the world evaluating central bank digital currencies.

When a country chooses to issue its own CBDC like the pilots we’ve seen in countries like Sweden or China or instead, it provides a regulatory framework for private stable points or otherwise pursues both public and private options in parallel, we are engaged to central banks through our policy and the solution perspective.

We’ve continued to invest in this space to be ready to co-invest with governments, banks and fintech partners. For example, the virtual test platform that we launched a short time ago is being received well. And our cryptocard programs, including Wirex in the U.K.

and Uphold in the U.S., enable consumers to spend their crypto balances within our acceptance network. This year, we plan on adding digital currency controlled directly on our network, enabling our partners to take advantage of our acceptance reach and settlement capabilities.

This will give choice and flexibility for consumers and merchants for what currency they want to use or receive. Our level of support will vary based on regulations in a given market.

It will continue to be guided by our published principles on security, compliance and consumer protections and the value to our stakeholders in determining our involvement in a specific initiative. So there’s certainly a lot going on and significant opportunity ahead. With that, let me turn the call over to Sachin..

Thanks, Michael. Turning to Page 3, which shows our financial performance for the quarter on a currency-neutral basis and excluding special items related to certain litigation and tax matters and the impact of gains and losses on the company’s equity investments.

Net revenue was down 7%, reflecting the impact of the pandemic and includes a 1 ppt benefit from acquisitions. Operating expenses were flat year-over-year or down 3% if you exclude the 3 ppt impact of acquisitions. Operating income was down 12% and net income was down 17%, both of which include a 2 ppt decrease related to acquisitions.

EPS was down 16% year-over-year to $1.64, which includes $0.04 of dilution related to our recent acquisitions, partially offset by a $0.03 contribution from share repurchases. During the quarter, we repurchased about $1 billion worth of stock and an additional $356 million through January 26, 2021.

So let’s turn to Page 4, where you can see the operational metrics for the fourth quarter. Worldwide gross dollar volume or GDV increased by 1% year-over-year on a local currency basis, reflecting the effects of the pandemic. U.S. GDV increased by 4%, with debt growth of 15%, partially offset by a credit decline of 7%.

Outside of the U.S., volumes were flat. Cross-border volume was down 29% globally for the quarter. Similar to last quarter, intra-Europe volumes were less impacted than other cross-border volumes. Specifically, intra-Europe volume was down 15% for the quarter, whereas other cross-border volume was down 41%. Turning to Page 5.

Switched transactions grew 4% in the fourth quarter globally. We saw positive growth in switched transactions across most regions, aided in part by the continued adoption of contactless. In addition, card growth was 6%. Globally, there are 2.8 billion Mastercard- and Maestro-branded cards issued.

Now let’s turn to Page 6 for highlights on a few of the revenue line items, again described on a currency-neutral basis unless otherwise noted.

The decrease in net revenue of 7% was primarily driven by a decline in cross-border volumes due to the effects of border restrictions and social distancing measures, partially offset by growth in GDV, switched transactions and continued growth in our services.

As previously mentioned, acquisitions contributed approximately 1 ppt to net revenue growth. Looking quickly at the individual revenue line items. Domestic assessments were up 1%, while worldwide GDV grew 1%. Cross-border volume fees decreased 41%, while cross-border volumes decreased 29%.

The 12 ppt difference is primarily due to an adverse cross-border mix mainly driven by lower-yielding intra-Europe cross-border volumes being less impacted than higher-yielding other cross-border volumes.

Transaction processing fees were up 4%, while switched transactions were up 4%, with the unfavorable cross-border mix I just mentioned being offset by strong services growth. Other revenues were up 17%, including a 1 ppt contribution from acquisitions.

The remaining growth was primarily driven by our data analytics, consulting and cyber and intelligence solutions. Finally, rebates and incentives were up 1%. Moving on to Page 7. You can see that on a currency-neutral basis and excluding a special charge related to litigation, total operating expenses remained flat.

This includes a 3 ppt increase related to acquisitions. Excluding acquisitions, we delivered an expense decrease of 3 ppt. Turning to Page 8, let’s discuss the specific metrics for the first 3 weeks of January.

Starting with switched volumes, we continue to believe that most markets are in the normalization phase domestically with some approaching growth. Overall, switched volume growth remains generally consistent with the trends we saw in December.

While we are seeing stronger growth in the U.S., this is being more than offset by slower growth in markets outside the U.S., primarily Europe. Switched volumes in the United States have been strong in recent weeks, supported in part due to the recent fiscal stimulus.

Outside of the U.S., switched volumes in Europe have slowed considerably due to the increased lockdowns in countries like the U.K., Germany and Italy.

When you look at how people are spending, we have recently seen a decrease in card-present growth rate due primarily to the effects of the increased lockdowns that began to be put in place in December, while our card-not-present growth rates remain healthy.

Trends in switched transactions remain steady and are tracking the trends we are seeing at switched volumes. In terms of cross-border, we have seen a reversal in intra-Europe cross-border in recent weeks relative to the improvement we saw in November and December.

Higher-yielding other cross-border remains more adversely impacted than intra-Europe cross-border. Turning now to Page 9. I’d like to provide some additional color on the cross-border trends across card-present and card-not-present. You can see the trends that we shared through the course of the quarter continue.

Week-to-week fluctuations in November and December reflect holiday timing differences year-over-year. In total, if you look at the gray line, total cross-border, which showed some improvement in November and December, is now continuing in a relatively similar band to what we saw in October due to the reimplementation of border restrictions.

If you look at the orange line, card-present spend reflects continued limited travel, in part due to the border restrictions I just mentioned. Card-not-present growth, which is the yellow line on the chart, continues to be resilient and has held up well.

The green line represents card-not-present spend, excluding online travel-related spend, and remains positive as we effectively received strong growth across discretionary and nondiscretionary retail categories. Turning now to Page 10. I wanted to share our thoughts for the upcoming year.

First and foremost, we feel like we are very well positioned to grow with the strategic deals we have laid out over the last several quarters, including those with Bank of America, NatWest, Deutsche Bank and Santander, to name a few. Further, we have positioned ourselves with the return of travel with travel-oriented portfolios.

We have built a strong set of services capabilities, which continue to grow at a faster rate than before, and we will deepen penetration of these services across our customer base while expanding this portfolio. And our multi-rail strategy positions us well to address new flows and adapt to the changing payments landscape.

In terms of the macro environment, we’re enthusiastic about the availability of effective vaccines. However, the rate at which vaccinations will take place is still uncertain.

As a result, we will not be providing a forward view on net revenue for 2021 at this time as we believe visibility is dependent upon border opening, the further relaxation of social distancing measures and improvement in consumer confidence. As we have said, we expect to see progress in these areas in the second half of 2021.

Turning to the first quarter. We anticipate that some of the more restrictive measures that have recently been put in place because of rising infections will persist in the near term. If this were to be the case, we would not expect spending levels to improve from what we have seen so far in January.

By the way, we do plan on providing periodic updates to the operating metrics during this quarter. In addition, I will offer a few additional points to help you with your modeling. First, we will continue to experience lower cross-border related deals until broader scale interregional travel recovers.

Second, from a growth rate perspective, we expect to start lapping the effects of the pandemic primarily in March. Also, as a reminder, last year was a leap year and so Q1 2020 had an extra day of volumes and revenues.

And finally, we expect rebates and incentives as a percentage of gross revenues to be flat or up slightly sequentially due to new deal activity, including some of the recent wins Michael has just discussed. Now let’s turn to operating expenses.

We continue to carefully manage our properties in order to preserve our ability to invest in our key long-term growth drivers, namely digital, cybersecurity, data analytics, B2B and multi-rail solutions. For Q1, we expect operating expense growth to be up mid-single digits versus a year ago on a currency-neutral basis, excluding acquisitions.

Of note, this increase reflects the lapping of spending actions taken a year ago as a result of the pandemic as well as a 3 ppt increase due to the lapping of a favorable hedging gain from a year ago.

With respect to acquisitions made in 2020 or later, Finicity closed near the end of last November, and we continue to expect the transaction with Nets to close in Q1. Based on this timing, we expect the acquisitions to contribute about a 0.5 ppt to revenue in Q1 and 1 to 2 ppt for the year.

Similarly, acquisitions will contribute approximately 4 to 5 ppt to operating expenses growth in the first quarter and 7 to 8 ppt for the year. As a reminder, we discreetly disclosed the impact of acquisitions for the year in which they closed and the subsequent year. After which, we do not split them up. Other items to keep in mind.

Foreign exchange is expected to be about a 2 ppt tailwind to net revenues and a 2 ppt headwind to operating expenses in Q1. On the other income and expense line, we had an expense run rate of approximately $110 million per quarter given the prevailing interest rates.

This excludes gains and losses in our equity investments, which are excluded from our non-GAAP metrics. And finally, we expect the tax rate of approximately 18% to 19% for the year based on our current geographic mix of the business. And with that, I will turn the call back over to Warren..

Thanks, Sachin. Tanya, we’re ready to take questions..

[Operator Instructions].

Tanya, it’s coming through very rough at this end. So, if you can try to correct that.

First question, please?.

Your first question [Technical Difficulty] with JP Morgan..

[Technical Difficulty].

There’s a lot of static on the line. [Technical Difficulty].

Your next question is from Craig Maurer from Autonomous Research..

[Technical Difficulty].

[Technical Difficulty].

[Technical Difficulty] I wanted to ask about [Technical Difficulty] some of the announcements [Technical Difficulty] any improvement [Technical Difficulty]?.

Craig, you just dropped off. Can you still hear us? I’ll just rephrase the question in the hopes that you’re still on. [Technical Difficulty]..

So, Craig, I can take that question. I just want to make sure you’re still around.

Craig, can you hear us?.

[Technical Difficulty].

Okay. We’re working on it. Yes, we’re just working on it. Let me try and take that so I can – [Technical Difficulty] a question on what the impact of the [Technical Difficulty] A couple of things [Technical Difficulty]. There is no change in our pricing either.

Specifically on your question on payment [Technical Difficulty] once the transaction ended on the 31st of December of last year, the UK effectively became subject to the same interchange [Technical Difficulty] any other non-EU countries as agreed with the European Commission.

And recognizing the prevailing pandemic, what we did is we set the timing of the change we commenced in October of 2021. We are very aware of the challenges which are being faced by retailers, businesses and people [Technical Difficulty] this pandemic.

And we continue to view the timing of the implementation of this position as we go forward -- look forward for this year..

We’ll take the next question with [Technical Difficulty] with Credit Suisse..

Can you hear me?.

Yes, I can hear you..

[Technical Difficulty].

Yes. I’m sorry. We couldn’t get that. Just hold on a sec. We’re just trying to switch over the lines. This is Warren. There’s a problem with the operator’s line. AT&T is working it. We are just going to pause for a moment. So, if you could just bear with us. [Technical Difficulty].

Your next question is from Ramsey El-Assal with Barclays..

Glad you’re back. I wanted to ask about the impact of stimulus on your volumes. Is the U.S.

switched volume improvement in January versus December, is this -- do you attribute this largely to the impact of stimulus? And then secondarily, I was interested, Michael, on what you were saying about Mastercard’s participation with the central bank digital coins and how you’re going to enable them to flow on your network.

How do you help governments with that product? What can Mastercard do there to be of utility?.

Ramsey, it’s Sachin. I’ll take the first question. So, to your question, what we are seeing in the first three weeks of January is better performance in the U.S., and we are attributing that primarily to the impact of stimulus. Obviously, there’s several factors which go into overall spending trends, but this definitely does play a part.

And we are seeing that come through. In terms of spend levels in the U.S. in the first 3 weeks as well as from a mixed standpoint, what we’re seeing as being more weighted to a debit in terms of what we’re seeing in the U.S..

Good. And on the central bank digital currency front, Ramsey, so here’s multiple ways that Mastercard can be helpful. As I was saying earlier, first of all, we are engaging with governments all around the world, really, first on a basis to find out what is the path forward when it comes to modernizing the payment stack on a given country.

So is it the right tool for the job? And the conclusion is, it is the right tool for the job and then we will certainly partner, but I would also say that you will find situations where real-time payment is a better answer because it just happens to exist already, and it lives in the existing financial infrastructure. But let’s come back to CBDCs.

We have a few principles that we put out into the market and which I’m happy to see is shared by most leading central banks around the world, and that is that you start off with recognizing there’s different roles between a central bank and a private sector bank. You don’t -- you want your lender of last resort.

You want, so to say, the mining of the currency in any one of the private sector to bring utility to the currency for consumers or for businesses and so forth, so a 2-tier approach. And our partnership is with both sectors in this case.

Private sector to say what utility could be brought? What’s the functionality that makes a difference, let’s say, when you want to pay with a cryptocurrency in a store. And here, that is where we bring to bear our acceptance network, for example.

So the IP that we have that links the cryptocurrency that’s trading on our network is a very tangible example of what we could do. Then you think about other aspects here is that it’s generally the last-mile question. It is also consumer protection. It is transparency. It is business models around that.

And it is using fundamentally the nature of the distributed ledger technology that is put to use here.

And if you could imagine a world where there’s a bunch of smart contracts riding on a government-issued CBDC, and that is very similar to what we do in terms of applications in the real-time space, all what we do with debit and credit in the card space, underlying set of rails which we participate in and then we help bring utility across governments and private sector.

That’s the play. Early stages, but we will support. And we today only carry CF currency in our network. And when this makes its way, then we’ll carry CBDCs in our network..

Your next question is a follow-up from Tien-tsin Huang with J.P. Morgan..

I just want to ask on the NatWest win on the debit side. That’s a nice one. Anything interesting to share on how this win came together? And I’m also just curious, bigger picture of the pipeline for new deals, if it’s changed at all, if it’s different in terms of size and quality now versus, say, this time last year, pre-COVID..

Yes. So let me take the first part of the question and then Sachin can talk a little bit more about the pipeline and so forth.

Now this big win, NatWest, but then looking at the other strategic relationship with Walgreens, Deutsche Bank, if I look at some of the aspects that recently driven or wins, these ones specifically but broader -- the broader portfolio, it is our capabilities across one set of rails. You heard me talk earlier about it.

We’re going to want to co-innovate with NatWest on multiple payment rails. So certainly a differentiated capability matters, particularly in Europe, where the rival of real-time payment is absolutely real. Then you think about aspects in these markets, there is -- open banking is a little more pronounced than in other markets.

So again, it’s an additional capability that’s a differentiator that we have with open banking connect in Europe. You look into digital-first capabilities. So again, something that played out over the last 2 years in Europe. So I would summarize it, Tien-tsin, as innovation. Certainly, pricing and all that matters.

But the fact that there is something else that we can bring to the party and our solution selling approach brings it all together across services, multi-rail and what we do in our core business. So I think that’s generally the story.

And how that’s changing to, let’s say, 2 years ago? Well, multi-rail, with the Canada venue just saw it, we’re growing our reach if something that is matters in so many more markets today. So we’re just advancing the strategy, and then we can bring it all to bear in a case like this..

Yes. And Tien-tsin, I’ll just add. Michael touched upon the point around the power of the services capabilities that we bring. And you’ve heard this over the last, I don’t know how many quarters. The wins we’re having are very much supported by the strength of our services capabilities.

It makes a real difference when we can walk in and talk with customers about how we can help them grow their top line and manage their expense base as it relates to fraud and things like that, which become more of a partnership discussion than a vendor relationship. And that’s been a key enabler as to helping us win.

And that carries on, whether it’s NatWest, Deutsche Bank, the whole kind of spectrum of deals. And what do I expect on a going-forward basis? The pipeline remains robust. I mean things are going to keep happening. We’re going to renew existing customers. We’re going to keep working on new customers.

We’re going to look to expand portfolios with existing customers. So that’s very much upfront and center in the bucket of what I call controllables. So there’s stuff which is happening in the macro environment, which we don’t necessarily control. But there are things we do, which is engagement with our customers and we’re driving hard on that..

Your next question is from Dan Dolev with Mizuho..

A quick question on debit. You mentioned debit is driving most of the growth. And if I look at Q4 versus Q3 debit growth in the U.S., it did decelerate by about 200 basis points. I just want to know what’s behind it. I see the comps are a little easier.

So it would be great to get a bit of an explanation of what drove that in the fourth quarter and how is it looking in the first quarter..

Sure. So again, you should think about the mix between debit and credit are based on a couple of things. One, what’s going on globally in the nature of the release of stimulus payments? What the timing of that is and what’s the timing of associated spend on that stimulus payment. That’s kind of bucket number one.

Bucket number two is, what are the categories of spend and -- which have a higher propensity for debit versus which have a higher propensity of credit. So when I think about Q3 versus Q4, and while debit grew at a very healthy pace in Q4, it was a little bit at a slower rate than what we saw in Q3, back to your point.

It’s largely been driven by the fact that the impact of the stimulus we’ve referred in Q3 started to weigh in Q4. On the flip side, credit performed really, really well.

And when I say really well, it was still in negative, but a market improvement in credit because there was a greater spend taking place in discretionary categories, which are credit heavy. So we follow this and we track this pretty closely.

And I think that would be the reasons why you should explain what changes are taking place in terms of the mix between debit and credit..

Yes. And just one point to add then. What we’ve seen in previous challenged periods in terms of economic outlook, there is -- in a downturn, debit is all generally preferred. And the main reason for that is people really want to spend the money that they have and avoid taking on extra burden in terms of additional debt.

So this is a normal pattern that we have seen and it plays out in a way that Sachin just talked about..

Congrats on your first call..

Well, thank you..

Your next question is from Jason Kupferberg with Bank of America..

I just wanted to ask a 2-part question on cross-border. The first part is -- the highest yielding part of the cross-border business, the non-intra-Europe piece recently seems like the year-over-year declined or moderating a little bit. I don’t want to make too much out of a couple of weeks of data.

But can you just touch on what has maybe driven the incremental improvement in that metric and the sustainability of the improvement as the comps presumably get progressively easier from here, more or less on a weekly basis? And then just the second part is more of a conceptual question.

I mean in your base case of macro recovery and travel recovery, is it feasible that cross-border revenues next year in 2022 could get back to 2019 level? Not obviously asking for guidance but conceptually based on how you think the macro could theoretically unfold..

Yes, Jason. On the first part of your question, here’s what I’d tell you. I would tell you, we’re closely watching what these trends are. In the first 3 weeks, we have exactly what you’re saying, which is the non-intra-Europe cross-border had started to see a little bit of a recovery come through. There are lots of puts and takes which take place there.

And let me try and give you a little bit of color as to what could be driving some of that, right? First, at the end of the day, when you think about this component of non-intra cross-border, there are still several borders which are open.

There are people traveling, if you think about U.S.-Mexico, if you think about borders within the Middle East and Africa. I could think about certain travel which is taking place in Asia Pacific. So you might be seeing -- you’re seeing a little bit of that come through.

The other component which is driving this is, at the end of the day, when we think about other cross-border, we think about it generically speaking in the context of people getting on planes and traveling.

But other cross-border is also influenced by expats, people who are sitting in far locations, who have cars, which are -- from their home countries. And the spend patterns on that could be influencing a little bit of what were going on -- what we’re seeing here. I wouldn’t make too much of the trend we are seeing in the first 3 weeks.

We have to watch it for a little bit of a longer period of time. And that’s the kind of color I could share with you on that. On your longer-term question on cross-border, look, I got to tell you, we as a company are very encouraged by what we’re seeing from an overall availability of a vaccine standpoint.

The rollout is something which is still kind of uncertain, and we’ll watch how the rollout goes. We believe -- with the availability of vaccines at scale, we believe of the availability of more efficient testing therapeutics. People -- the consumer -- the governments or consumers will come back. Borders will start to be relaxed.

And social distancing measures would start to relax. Now we expect that to happen more in the latter half of this year. So [indiscernible] I would tell you, I’m quite optimistic about the fact that we’re seeing vaccines, which are proving to be as effective as what the test results would suggest. And we’ll see where it all kind of shakes out.

I’m really not in a position to give you guidance as it relates to what I think cross-border will look like through the course of 2021. But I feel like if you just stand back and thought about it, the near term and in the longer term, the nearer term will continue to be linear until the vaccine stuff is rolled out at scale.

The longer term, we feel very encouraged about..

Just an aspect to add here. And that is that there’s distinction between personal travel and corporate travel. We’ve seen it in the summer, this past summer 2020. The reaction, once consumer confidence increases, turned right up into travel increasing because people want to get on with their lives.

They want to see their friends, their families and whatever. So the reaction of personal travel, too, driven by consumer confidence, which will in turn be driven by the vaccine rollout Sachin just talked about, I think, was going to be relatively near term. Corporate travel, that will take longer.

Video tools, we should have actually used the video tool today maybe. You just see that, that is an additional way of getting together. Yes, people want to see their customers. How that will play out, we don’t exactly know. But back to personal travel, that is a significant majority of our travel portfolio.

And all the wins that we had recently, they’re going to kick at this time. So medium term, we’re encouraged..

Your next question is from Darrin Peller with Wolfe Research..

Just a very quick follow-up on cross-border and then a structural question. But on cross-border, we remember, in February and March, it really started in Europe and the slowdown and then in March, obviously, the U.S. And so I’m just curious if that’s where the comps you expect to start seeing it ease up.

But Michael, more from a structural standpoint, I just want to understand, I mean, what do you -- now that it’s almost been a year, when we look at services and the opportunity there, when you look at some of the other opportunities around contactless and e-comm, can you just touch on what you expect to be more permanent or more sustainable in terms of the business improvements due to the electronic nature of what we’ve seen in the pandemic?.

Yes. So Darrin, it’s Sachin. On your question around the lapping effect of cross-border, you’re right. We saw some cross-border decline start in the later part of February is what I would tell you. But the vast majority of the lapping effect, like I said in my prepared remarks, we expect to see across all our drivers in the month of March.

That’s the way I kind of think about what we’re seeing here..

All right. And Darrin, on the questions on the trends, what makes the trends? That’s like -- that’s the key question here. Certainly, we started a digitization trend that’s been around for years, accelerate dramatically. I think it’s fair to say that years have been compressed into months.

So what part of that will stick? When I look at what we’re going to see as structural changes, as sticking trends, I fundamentally believe that e-commerce is not going to revert back to what it was. So no back to quarter 4 2019. I think the general attitude towards cash is going to remain more negative than before.

The surveys that we’ve done every single month since April of last year is telling us that consumers -- broadly speaking, 60% of consumers have a somewhat more negative attitude towards cash now, and we don’t think that will change. 70% of consumers, they’re going to do more digital banking, more online purchasing and more contactless.

So I think that will just remain. As I said earlier in my prepared remarks, once you can venture out there and social distancing measures are relaxed, people will want to go and shop in their stores, in their local community, support the local restaurant, whatever it is.

But the good experience, as people started to appreciate and learn online, that will not go away. So the good thing is we’ll have 2 legs to stand on with our business. We’ll benefit from both of them. Other structural trends that I see is more digital transactions, more data, more desire to understand the data.

Data Insights, our service portfolio is on point for that. The same as more digital transactions, larger cyber footprint, potentially more risks. And a bunch of new businesses coming online that have been brick-and-mortar only, that’s an opportunity for us from a cybersecurity perspective.

And then there’s a whole cross-border [indiscernible] digitizing supply chains, B2B. I would say that’s the other structural change that people take away from the pandemic..

Our next question is from Lisa Ellis with MoffettNathanson..

And Michael, congrats again. In the prepared remarks, you highlighted the addition of Finicity to Mastercard’s open banking portfolio.

Can you elaborate a bit on how you’re thinking about open banking where a payment or funds transfer could be made with debit, with Mastercard Send, with Fast ACH or RTP? Can you just comment a bit on how Mastercard’s role differs, value-added differs, economics differ across all of these different methods of payment? And are you agnostic or not? Why? Why not?.

Yes. That’s a pretty broad question, Lisa. So let me tick the first part of it, and then Sachin can talk around the economics and the business all behind that. Broadly speaking, the way we look at open banking is, it’s adding data transmission capabilities as well as an additional set of transaction rails.

We can initiate payments through open banking, permission API connections. We can do that. But we also can just verify assets or help in credit decisioning. So it’s a wide range of use cases, and we’re pretty agnostic what they are.

We’re quite happy to initiate payments directly through reassigned payment rails but also the combination of a market where there is real-time payment infrastructure. There is an open banking regulation as in Europe. The fact that we have a strong position in both allows us to leverage the combination of that quite effectively.

That is one of the things that Tesco does with us. The proposition that Tesco is offering is you pay your credit card very simply through an open banking connection, leveraging the real-time payment rails. That’s check, check, check, and it’s a good combination for us.

Overall, where is this going to go? I see it as an additional leg in our multi-rail strategy. So one link into Mastercard. You want to pay through an open banking trend link, you want to pay through real-time payments, you want to pay through cards, whatever it is, one thing is through Mastercard. That’s the overall strategy.

Finicity helps us clearly in the United States. But as I said before, these use cases that they have on asset verification and on credit decisioning, they are so in demand at this point in time. Taking them to Europe as quickly as possible will matter. Now Sachin can help you unravel some of these business models behind that..

infrastructure, apps and services. And so as we get more in the flow of transactions and/or data, there is the opportunity to realize on all of those levels.

If your specific question is around what the interaction of economics will be if payments were to take place over open banking rails or for card rails, well, the reality is we’re in the business of providing choice to consumers. And what we’re going to do is provide choice, we’re getting price for the value we deliver across all of these 3 layers.

I think it’s a little early to tell you exactly what the actual economics of a transaction over -- for example, open bank rails maybe, but it’s a payment transaction. What I can tell you, though, is take something like Pay by Account, which we’ve launched in the U.K. The economics for us on Pay by Account in the consumer use case in the U.K.

are quite similar to our economics out there..

Yes. But broadly speaking, I think fair to say we are agnostic. It’s about choice. If the market want to go the one way, then the market will go one way and we’ll partner it. And otherwise, it goes a different way, we’ll partner it..

We’re going to go to about 10 after 10:00, if you can stick with us just to take a few more questions..

Your next question is from Timothy Chiodo with Credit Suisse..

So one area of focus for investors has been what the makeup of cross-border volumes will start to look like over the next 3 to 5 years. So clearly, in 2020, retail e-commerce became a much larger piece of the mix. Travel became a smaller piece of the mix.

But longer term, once we assume a travel recovery -- but there will also be the mix in Mastercard Send, Transfast, Mastercard Track expanding into B2B, more account-to-account remittances, et cetera, across the board mixing into the cross-border volumes.

Maybe you can talk about that evolution over the next few years and what that mix might look like..

Sure. Tim, it’s Sachin. So a couple of thoughts. One, we do expect, with the return of travel, the mix will start to come back to a certain level similar to what we saw pre-COVID. It might take a little of time as it relates to the business travel component.

But I want to remind you that the vast majority of our travel from a cross-border perspective happens to be personal travel, which we expect to come back and come back based on the comment which Michael made around the pent-up demand. So we’ll see that come through.

But you’re exactly right about other elements of cross-border, whether it’s leveraging our real-time rails and the applications in our cross-border manner, real opportunity we feel that as well because today, what we’re tapping into is the consumer flows, what we call the person-to-merchant flows, leveraging our card rails in a cross-border environment.

The opportunity from a B2B standpoint still remains largely untapped. And this is where our suite of assets from a multi-rail standpoint really will play an important part, whether it’s our Send capabilities or the acquisition of Transfast which we did. All of those are key contributing factors. And we’re rolling those out pretty nicely.

We’re building scale, we’re building capabilities as we go down that path. So all in all, I tell you, cross-border remains a selling -- decent sized opportunity on a going-forward basis..

And Tim, back to my earlier comments around structural changes, B2B and supply chain.

A big part of the supply chain insight that people have just gained over the last 9 months is that there’s dependency on parts of the supply chain cross-border that they want to digitize and this -- so they can be more flexible to change suppliers in future scenarios. Now here, we come in with Transfast.

We come in with our announced acquisition of HomeSend, the combination of all of that. And then you take this multi-rail capabilities, picture this in the context of Track, where there’s a data switch, all the data that you want alongside with your B2B transaction is coming along and you choose whichever way you want to send it.

Use case of like remittances by our supplier payments, which make up about $110 trillion of global flows. Significant opportunities for us, we got the assets in place..

Your next question is from Don Fandetti with Wells Fargo..

So Michael, congratulations as well. I did get your updated thoughts on like big tech. Clearly, fintech proliferation is a big positive for the networks in our view.

But how are the discussions with the big tech players going today versus a year or 2 ago? And do you think your interests are still aligned commercially and also in Washington from a regulatory perspective?.

Yes. Don, that’s a good question to round this call off, I think a very, very wide-ranging question. You have a lot of elements that you put in there. So let me go at this from a couple of perspectives. The first is our focus, just want to run you was, these are partners, these are customers, and we have strong relationships with all of them.

Amazon, Facebook, Apple, you name it. And just think about the Apple Card as an example there. When you then look forward, you look at where is the world going in terms of different rails, in terms of emerging technologies, in terms of 5G. So there’s a lot of change from a technology side in our ecosystem and here’s big tech players.

But what I’m finding is that our specialist role here and our focus specific on payment technology makes us a very relevant partner.

Most of these companies are oriented and focused on delivering a particularly good consumer experience, digital user experience to their customer base, trying to keep customers in their ecosystem, whatever they might be doing, if they’re a social network or something like that. And we stand the role of being the payments partner.

That is a model of interaction that I think will continue to evolve. Some of these players do have payment aspirations. And Don, that’s where your question is going. But then you look at our services portfolio. You look at our capabilities like card-on-file tokenization and so forth.

We help them with our services portfolio while they create quite a nice consumer front-end experience. The xPays is a good example for that. And as long as there’s choice and underlying payment tools, we’re quite happy to partner because it drives the overall digital, the acceleration of the digital trend.

In terms of change in political regime and the incoming administration and the view on big tech, that is for them to comment on. Basically, we’re guided by our partnership. We’re going to lean in and continue to drive our business. Overall, otherwise, it’s early days. We have a great dialogue with the incoming administration.

They’re interested in payments which we generally like. This is, by the way, the trend around the world. Governments interested in payments is critical national infrastructure, and we engage in that dialogue, topics of cybersecurity and data principles where we’re all a leading voice and that’s how we engage..

Thanks, Michael. I think it’s time to wrap up. I just wanted to thank you for bearing with us as we went through this process. And I’m sure Michael will always remember his first call as CEO, but unfortunately, [indiscernible] kind of statement.

Michael, any final thoughts?.

Yes. My blood pressure is slowly coming down again after this little hump earlier. No, thank you for the questions. Really appreciate the interest and the dialogue. Don’t want to repeat anything. Just -- I have to go back one more time to 2020. That was a challenging year for the industry.

That was certainly something that made us -- needed us to be as agile as we could possibly be. And I just want to comment again that our employees really stepped up and allowed us to close out the year on this positive trajectory.

Now we said on a number of occasions throughout this call here, we’re optimistic about COVID recovery, really in the light of the vaccine being deployed. We’re optimistic about cross-border coming back driven by the exact same point. So in the near term, there’s optimism. In the very, very long term, there is optimism. I want to make one more point.

All of this is great from an economic perspective and a performance perspective. What is equally important is that we do the right thing for communities and for our planet. And this week, I’m really proud and so many people at Mastercard are as we put out our net zero commitment. And that is just the last thought I want to leave you with that.

With that, looking forward to speaking to you with less technical issues in a quarter from now. Thank you very much..

Ladies and gentlemen, this concludes today’s conference call. Thank you for participating. You may now disconnect..