Good morning, and welcome to the Brown & Brown, Inc. First Quarter Earnings Call. Today's call is being recorded.

Please note that certain information discussed during this call, including information contained in the slide presentation posted in connection with this call and including answers given in response to your questions, may relate to future results and events or otherwise be forward-looking in nature.

Such statements reflect our current views with respect to future events, including those relating to the company's anticipated financial results for the first quarter and are intended to fall within the safe harbor provisions of the securities laws.

Actual results or events in the future are subject to a number of risks and uncertainties and may differ materially from those currently anticipated or desired or referenced in any forward-looking statements made as a result of a number of factors.

Such factors include the company's determination as it finalizes its financial results for the first quarter that its financial results differ from the current preliminary unaudited numbers set forth in the press release issued yesterday, other factors that the company may not have currently identified or quantified, and those risks and uncertainties identified from time to time in the company's reports filed with the Securities and Exchange Commission.

Additional discussion of these and other factors affecting the company's business and prospects as well as additional information regarding forward-looking statements is contained in the slide presentation posted in connection with this call and in the company's filings with the Securities and Exchange Commission.

We disclaim any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. In addition, there are certain non-GAAP financial measures used in this conference call.

A reconciliation of any non-GAAP financial measures to the most comparable GAAP financial measure can be found in the company's earnings press release or in the investor presentation for this call on the company's website at www.bbinsurance.com by clicking on Investor Relations and then Calendar of Events.

With that said, I will now turn the call over to Powell Brown, President and Chief Executive Officer. You may begin..

Thank you, Holly. Good morning, everyone, and thank you for joining us for our first quarter 2021 earnings call. We had an outstanding quarter, probably one of the best in Brown & Brown's 82-year history. The results of the quarter are the outcome of the incredible efforts from our team, not only during the quarter, but over the last several years.

Each of our segments had great performance, growing significantly on an organic basis and expanding margins due to more new business, good customer retention and increased premium rates across most lines of coverage.

These results demonstrate how we are focused on enhancing our capabilities, improving the experience for our customers and delivering creative risk management solutions. From a customer segment standpoint, our large and middle market customers, which represent a significant portion of our revenue, recovered much quicker.

However, smaller businesses are generally recovering at a slower pace. During the quarter, we released our first ESG report and are pleased to provide a view into our values as a company. We believe this report provides a comprehensive assessment of where we are in our evolution, but also lays out how we're thinking about the future.

Hopefully, our current and future teammates, customers, carrier partners and investors will find the report demonstrates our commitment to these important topics. Now let's transition to the results for the quarter. I'm on Slide 3. As I mentioned, we had an excellent quarter and are very pleased with our results.

We delivered $815 million of revenue growing 16.7% in total and 9.8% organically. This quarter represented one of the strongest quarters of organic growth since we began reporting this measure in the early 2000s. I'll get into more detail in a few minutes about the performance of our segments.

Our EBITDAC margin was 35.8%, which is up 120 basis points from the first quarter of 2020. Our net income per share for the first quarter was $0.70, increasing 29.6% on an as-reported basis and 37.3% on an adjusted basis, which excludes the change in estimated acquisition earn-out payables.

During the quarter, we completed two acquisitions with annual revenue of approximately $33 million. We're excited that O’Leary Insurances, which was the largest independently owned retail brokers serving the Irish marketplace, has joined the Brown & Brown team.

We'd like to extend a warm welcome to all of our new teammates that joined during the quarter. In summary, we're very pleased with our strong performance as the team continues to fire on all cylinders and is focused on executing every day. Later in the presentation Andy will discuss our financial results in more detail. I'm on Slide number 4.

The economy continues to recover with the vaccine rollout, and we're seeing improving business confidence. However, not all geographies or industries grew at the same pace. Premium rate increases in Q1 were similar to the last few quarters with some growing faster while others grew slower.

Admitted market rates continue to be up 3% to 7% across most lines. Commercial auto rates are the exception as they remain up 10% or more. We're still not seeing positive workers' compensation rates, but they're getting closer to flat.

Overall, the market is becoming more competitive in sections or areas, and we're starting to see carriers willing to bind coverage at the expiring rate for new business, but that same carrier would like to get an increase if it was their renewal. From an E&S perspective, most rates are up 10% to 20%.

Coastal property, both wind and quake, are up 15% to 25%. Professional liability is generally up 10% to 25%, depending on the coverage in the industry. For these lines of coverage, there are definitely outliers.

One area where we continue to see the most challenge right now is the E&S personal lines in Florida, California and the Gulf states due to the continued reduction in carrier appetite caused by fire, weather events and the increases in litigated claims over the past few years.

We believe the reduction in personal lines capacity in cat areas will continue to decrease through at least 2021. The placement of coverage for many lines, certain industries or customers with losses continues to be challenging. We do not expect this trend to change for this year.

We also believe that rate increases experienced in the first quarter will more than likely continue for most of 2021, but there may be some moderation in the second half of this year. We closed 2 transactions during the quarter with annual revenue of approximately $33 million.

As we've said in the past, our acquisition activity can vary by quarter as we're focused on ensuring a good cultural fit that makes sense financially. This disciplined approach has worked well for us over many years to deliver value from the companies that joined the Brown & Brown team. I'm now on Slide 5.

Let's discuss the performance of our 4 segments. Retail delivered a record organic growth of 9.8% for the first quarter. The performance was driven by growth from all lines of business through a combination of improving new business, good retention and continued rate increases.

These results were only possible through the incredible efforts of our team to creatively engage with our customers, build our new business pipeline and our broad diversification across customer size, line of business and geography.

We continue to be very pleased with how our team is prospecting new opportunities and leveraging our capabilities in both the traditional face-to-face model as well as virtually. National Programs segment grew 13% organically, delivering another outstanding quarter.

Our growth was driven by strong performance from most programs due to new business as well as we realized continued rate increases for our wind and quake programs. Wholesale Brokerage segment delivered good organic growth of 6. 8% for the quarter.

Brokerage continues to grow faster as we realize improving new business and continued rate increases for most lines of coverage across property, general liability and professional liability. However, we continue to experience headwinds in our Binding Authority and personal lines businesses.

Overall, Binding Authority grew but at a slower pace than we experienced in the past, primarily impacted by the pullback in cat capacity for property and the economic impact of COVID on small businesses.

The Services segment had a good quarter and delivered organic revenue growth of 5.7%, primarily driven by claims associated with recent weather -- winter weather events. Overall, it was a strong quarter, and we'd like to thank all of our teammates who continue to deliver innovative solutions for our customers.

Now let me turn it over to Andy to discuss our financial performance in more detail..

Great. Thank you, Powell. Good morning, everybody. We're over on to Slide 6. Like previous quarters, we'll discuss our GAAP results and certain non-GAAP financial highlights. For the first quarter, we delivered total revenue growth of $116.8 million or 16.7% and organic revenue growth of 9.8% or $65.4 million.

Our EBITDAC increased by 20.5%, growing faster than revenue as we were able to leverage our expense base and further manage our costs in response to COVID-19. Both of these factors were able to offset increased noncash stock-based compensation and lower margins associated with certain acquisitions completed in the past few quarters.

Quick comment regarding our employee compensation and benefits and other operating expenses as a percentage of revenue. The ratio of employee compensation and benefits to total revenue increased as compared to the prior year, driven by approximately $10 million of higher noncash stock-based compensation cost.

As a reminder, in the first quarter of 2016, we started issuing annual equity grants, which have a 5-year vesting period. For the full year, we are expecting noncash stock-based compensation expense to be similar to 2020.

In addition, with the continued market recovery during the first quarter of 2021, there was an increase in the value of deferred compensation liabilities as compared to a decrease in the first quarter of 2020. This represents a negative year-over-year impact to the compensation margin of nearly 200 basis points.

The ratio of other operating expenses to total revenue decreased due to the continued management of our variable expenses in response to COVID, along with the benefit from the aforementioned change in deferred compensation costs. Please remember the impact on the EBITDAC margin associated with deferred compensation costs is substantially zero.

Our income before income taxes increased by 16.5%, growing at a slightly slower pace than EBITDAC. This was driven primarily by the $10 million year-over-year increase in the change in estimated acquisition earn-out payables. Our net income increased by $47.3 million or 31%, and our diluted net income per share increased by 29.6% to $0.70.

Our effective tax rate for the first quarter was 16.5% compared to 25.8% in the first quarter of 2020. The lower effective tax rate was driven by the benefit associated with the vesting of restricted stock awards. Please note the vesting of our stock awards will generally occur in the first quarter of each year.

We continue to anticipate our full year effective tax rate for 2020 will be in the 23% to 24% range. Our weighted average number of shares increased slightly compared to the prior year and our dividends per share increased to $0.093 or 9.4% compared to the first quarter 2020. We're over on to Slide #7.

This slide presents our results after removing the change in estimated acquisition earn-out payables for both years. We believe this presentation provides a more meaningful year-over-year comparison.

During the first quarter of 2021, the change in estimated acquisition earn-out payables was a credit of $900,000 as compared to a credit of $11 million in the first quarter of 2020. Our net income on an adjusted basis increased by $54.7 million or 37.9%, and our adjusted diluted net income per share was $0.70, increasing 37.3%.

Both measures grew faster than total revenue due to margin expansion and the lower effective tax rate for the quarter. Overall, it was a very strong quarter. Over to Slide #8. This slide presents the key components of our revenue performance.

For the quarter, our total commissions and fees increased by 16.9%, and our contingent commissions and GSCs increased by 12.2%. Our organic revenue, which excludes the net impact of M&A activity and changes in foreign exchange rates, increased by 9.8% for the first quarter. We're over on to Slide number 9.

Our Retail segment delivered total revenue growth of 16.8%, driven by acquisition activity over the past 12 months and organic revenue growth of 9.8%, which was driven by growth across all lines of business.

Our EBITDAC margin for the quarter increased by 80 basis points, and EBITDAC grew 19.5% due to the leveraging of higher organic revenue and managing our expenses in response to COVID. The growth was partially offset by recent acquisitions that have margins lower than the average for the segment.

Our income before income tax margin increased 10 basis points and grew slower than EBITDAC due primarily to the year-over-year change in estimated acquisition earn-outs and increased amortization expenses associated with recent acquisitions. Over to Slide 10. Our National Programs segment increased total revenue by 20.6% and organic revenue by 13%.

The increase in total revenue was driven by strong organic growth across many programs, acquisitions over the past 12 months and increased GSCs and contingent commissions. EBITDAC increased by $12.7 million or 30.8%, growing faster than total revenue due to leveraging our total revenue growth and lower variable costs in response to COVID-19.

Income before income taxes increased by $11.5 million or 38.9%, growing faster than EBITDAC due to slower growth in amortization and depreciation and lower intercompany interest expense. On Slide 11, our Wholesale Brokerage segment delivered total revenue growth of 17% and organic revenue growth of 6.8%.

Total revenue growth -- total revenue grew faster than organic revenue due to recent acquisitions, with contingent commissions and GSCs down slightly year-over-year. EBITDAC grew by 20.6% with a margin increase of 80 basis points as compared to the prior year, driven by leveraging of organic growth and lower variable expenses in response to COVID.

This expansion was partially offset by the impact of lower contingents and GSCs. Our income before income taxes grew by 6.2%, which was slower than total revenue growth, primarily due to higher intercompany interest expense and the change in estimated acquisition earn-out payables. Slide number 12.

Our Services segment increased total revenue and organic revenue by 5.7%, primarily due to increased claims associated with recent winter weather events. For the quarter, EBITDAC grew by 21.4%, driven by the leveraging of revenue growth and managing our expense base in response to COVID-19.

Income before income taxes decreased 7.9% due to a credit recorded for estimated acquisition earn-out payables in the prior year. Few comments regarding liquidity and cash conversion.

We experienced another strong quarter of cash flow generation as we delivered $125 million of cash flow from operations as compared to $34 million in the first quarter 2020. Our ratio of cash flow from operations as a percentage of total revenue increased to 15.3% this quarter, which is more in line with historic performance.

Keep in mind that this ratio is generally the lowest in the first quarter due to the payment of year-end bonuses and then is much higher in the other quarters. With that, let me turn it back over to Powell for closing comments..

optimizing and enhancing our utilization of data and analytics, expanding our digital delivery capabilities around products and services, and engaging in initiatives designed to drive greater efficiency and velocity through our underlying processes.

The financial and operational performance for the first quarter was outstanding, and it was driven through the efforts of our 11,000-plus teammates and their commitment to help our customers win.

While there may be some volatility in growth in future quarters, we have good momentum across the business, a highly diversified company, a great team, and we are well positioned for continued profitable growth.

I would like to make 1 comment to the analysts during questions that we would encourage you to keep your questions to 2 questions, so we can allow everyone to cycle through. And if you have more than 2, you can get back in the queue. With that, let me turn it back over to Holly to start the Q&A session..

[Operator Instructions] We'll now take our first question from Elyse Greenspan from Wells Fargo..

My first question is on organic revenue growth. Powell, you mentioned in your closing comments that the economic improvement should continue during the remainder of the year. You also alluded to still healthy price increases, maybe some level of moderation.

But if we combine that with, what looks like a pretty impressive Q1 organic number, should we think about the back 3 quarters to just continuing to accelerate, given that the comps, right, will get much easier given COVID compressed organic in the back 3 quarters of last year?.

Yes. Well, thanks for the question, Elyse, and we thought it was a really good quarter. So I would say a couple of things. Number one, why did we -- as we stated, why did we have such a good quarter? Number one, we wrote a lot of new business. We did get rate on most of our book and our retention was good. That's the first thing.

The second thing you need to understand in Retail is -- and we've talked about this before, but there is a heavy weighting on employee benefits in Q1 of the year. So we don't give, as you know, organic growth guidance. But based on what you have said, those are positive things against the comps in the next 3 quarters.

But I don't want you to get ahead of yourself, too..

Elyse, a couple other things. Elyse, it's Andy. A couple other things to keep in mind is -- and probably important.

Look at -- you need to look at the 4 segments independently and don't just kind of throw a blanket over the entire company because the segments are going to perform differently in the back end of the year, more than likely the remainder of the year.

Specifically, if you look at National Programs, we had an incredible year for our lender-placed business in 2020. We are expecting growth in 2021, but not at the level that we saw last year. So that will dampen some of the growth in the back end of the year.

Again, still have growth, probably just not the level that we experienced in National Programs last year, even in Q1..

And in services, we don't -- we had the winter storms. So if we have more storms, then that could -- but those are the 2 that jump out..

That's why there's going to be puts and takes in the different segments..

Okay. That's helpful.

But there's no -- other than the employee benefits, when we're thinking just about Retail, we can think about the employee benefits concentration in the Q1? And then my comment of -- we can think about that segment benefiting from easier comps as we move through the year?.

Yes. Probably easier comp in the second quarter. The question, I guess, that we're at least thinking about is as it relates to the third and fourth quarter, the benefit of rate increase year-over-year, we do think will probably moderate in the back end of the year..

Okay. That's helpful. And then my second question is on the margins. You guys had pointed to flat to modest improvement in your margins for the year. You came in better than that in the first quarter. But you also, to my earlier question, right, saw a pretty impressive organic growth. So approaching almost double-digit organic.

Thought maybe the -- could you pull out more margin improvement than we saw in the Q1 as we think about going through the rest of the year? Can you just update us on that full year margin view?.

Andy?.

Yes. When we made our commentary at year-end, we said that we anticipated full year '21 to be flat to slightly positive. It was a great Q1 on top and bottom line. We still think that we'll have some margin expansion in '21. We're not going to change any specific guidance for the full year.

We got another 3 quarters to go, but we feel good about the business and where we're positioned..

And we'll now move to our next question from Greg Peters from Raymond James..

I'll limit it to 2 questions. So I guess I'm going to follow-up on the organic questions that Elyse asked. If I go back to the first quarter of last year, you specifically called out an impact to revenue from ASC 606 of about $10.5 million. And also, you called out a benefit to guaranteed -- GSCs of almost $9 million.

And I'm not hearing any similar commentary this -- for this first quarter.

So I was wondering if you could sort of update us on some of the moving parts that you commented on in the first quarter last year and how they performed in the first quarter this year?.

Perfect. Greg, the -- let's see, on the first one regarding the adjustment that we took in Q1 of last year, again, that adjustment was to reflect what we believe would be the impact to our revenues for the policies that were in effect last year. So as we make it around to Q1 of this year, we're now on a comparative basis with that adjustment.

So you would not want to take that $10 million and somehow put it into the equation for Q1 of this year. That would not be an appropriate comparative. Okay. And then at least as to how we're thinking about the contingents and GSCs, we had a good Q1.

We did -- as we've talked about before, if there's normally going to be noise in any quarter, it will normally be the first quarter because that's when we generally receive a lot of our cash for what we accrued in the prior year. So you could either have ups or downs. We had a little bit of year-over-year benefit in Q1, not a tremendous amount.

So still, at least on a full year basis, thinking somewhere flat to a little bit up. We still got 3 more quarters to go..

Yes. Okay. And then my second question will be on -- it's a two part, but they're so-called limited with 1 question. It's on M&As. We're seeing in the press news of producers leaving different firms, moving to other firms. And then at the same time, we're watching the Willis-Aon merger sort of evolve.

And you recognized in your first quarter that the acquisition pipeline -- the acquisition numbers were a little bit light.

Can you talk about producer retention at Brown & Brown? And can you talk about how you're thinking about the M&A pipeline for the balance of the year?.

Okay. So producer retention at Brown & Brown is good, and we're very pleased with that, number one. Number two, as to your comment or statement around people leaving other firms or wherever they're leaving, we would remind you that we have nonsolicitation and nonpiracy agreements that we believe in, we abide by, and we expect others to do that.

So if someone were to join us from another firm, we want them to abide by that. And if someone were to leave Brown & Brown, we would expect they would abide by that. That's the second thing.

The merger that you talked about between those 2 large firms, it is, number one, you didn't ask this, but is it going to happen? And the answer is absolutely, I think it's going to happen. But they may have to sell more revenue than they anticipated initially, one. Two, anything that -- time is not their friend.

They want to get it done as quickly as possible. And therefore, there continues to be changes and you may read about people that are leaving or considering leaving or whatever the case may be. As it relates to acquisitions, I would like to remind you that acquisitions don't occur on our time line or on a quarterly basis, as you know, Greg.

They occur when the sellers want to -- or they come to the conclusion that they're ready to part with what is many times their largest single asset. So it's not just a financial decision. It's an emotional decision as well. So we think that there's going to be plenty of opportunities from an acquisition standpoint.

We think that there continues to be lots of change in the market. And what we've tried to do, as you know, is continue to build capabilities at Brown & Brown to enable our producers to be successful, not only to retain their customers, but to write lots of new customers. And so we are very pleased on where we are on that part..

And we'll now move to our next question from Michael Phillips from Morgan Stanley..

Actually, a quick follow-up for my first question from the last question on the Aon, Willis Tower. And you mentioned brokers and people. And Powell, you mentioned it's going to go through, but they're going to have to sell some stuff maybe more than they say.

How much interest do you think you have and anything that might have to be sold off?.

Well, we don't comment on transactions that haven't occurred or things that -- so what I would say is this. We are always interested in looking at good businesses that we believe could fit culturally and make sense financially.

So that's not an exclusive statement around what you just asked, but we are interested in good businesses and -- that fit culturally and make sense financially. So we don't like the term never or always. Those are a little extreme..

Okay. Second question then just on overall competition. And Powell, you mentioned a couple of things here. The gap between renewal and new business, one, and then just overall competition in new business, I think you mentioned in your opening commentary.

I guess, can you elaborate more on where, I guess, you're seeing new business competition more intense than other areas in certain geographies or certain lines where you're seeing more competition there?.

Sure. So Michael, I'm going to make some fairly broad statements, but remember, this would be most applicable to middle and upper middle market accounts, okay? So that's the first thing. So depending on where you are, there are certain areas in the country where we're starting to see it more often than not.

So let's say, the Northeast or the Midwest are areas where we're seeing it more commonly than maybe Denver in the Mountain states. And so that's an example. And so I want to clarify exactly what I'm saying because for those of you that have followed Brown & Brown for more than 5 or 6 or 7 years, you've heard this story before, which is the following.

Basically, if you have an account, and let's say that account is in the Northeast, and it's a manufacturer or a beer distributor or whatever the case may be, and it has good loss experience. And the incumbent company, whoever that is, wants a 6% or 7% rate increase overall on the account, that would not be -- it could be 3%, it could be 6% or 7%.

Let's just say it's 6% for sake of this discussion.

If it was possible to take the exact account, something that looked exactly the same, with the exact same loss experience and you submitted it to the market, it's a different name, it's a different account, but it looked exactly the same to the incumbent market that wanted the 6% rate increase on our customer, they would write that.

We're starting to see them write that at the expiring rates, okay? So why is that important? I'm not saying that's happening universally across the board. I am not saying -- we're not saying it's happening in every geographic area. But what we're saying is we're starting to see it, and it's not just in 1 area or 1 account.

So it may be anecdotal, but it's more broadly spaced than 1 geographic region. We believe that, that is the beginning of -- where you start to see some topping out in certain areas, and you're starting to see that in some of the rate increases because you can't have, let's just use in Florida property, 20% on top of 20% on top of 20%, another 20%.

I'm not saying it's not possible, but I'm saying the insured feels like they've been whipsawed. And so we start to have customers that as rates continue to go up, they start thinking about terms and conditions.

Terms, meaning do we change our deductible? Do we not buy that excess layer of something? Do we put a bigger deductible on our site -- whatever it is, there's multiple ways to manage cost but it's not just coverage, but it's such a huge issue on how to manage those cost increases.

That also has a tendency to moderate the overall impact of the revenue increase on the account. It's important to note that..

We will now move to our next question from Mark Hughes from Truist..

On the organic growth in Retail, you've talked around a lot of this, no doubt, but the -- how much is new business versus rate? And I'll throw in there how much of those perhaps related -- that the rate is driving policyholders to look for new partners and that has allowed you to drive the new business activity?.

Well, let's, Mark, remember. We don't talk about the specific impact of new business versus rate. But historically, I want you to know that we've always said, we believe that 2/3 to 3 quarters of the impact is exposure units. Not rates. So that'd be 1/3 -- 1/4 to 1/3 is rate. Having said that, we have said that we wrote a lot of new business in Q1.

So I do want to make sure you heard that. We wrote a lot of new business in Q1, and we're happy about that. So having said that, you are tapping on something that is universally applicable across the entire platform and all of the divisions, but specifically Retail, Wholesale and Programs, which is capacity, meaning new capacity.

That could be new capacity and liability, new capacity and property, new capacity and professional liability. And so in the first quarter and just like in prior quarters, we do have some very good relationships with carrier partners that have enabled us to win with them, to deliver winning solutions to our customers.

And we're constantly and consistently looking for those new solutions. So what worked last year may not work this year, as you know.

So we are constantly searching the marketplace, not just domestically, but kind of worldwide for capacity to deliver either a product, which could be in our Retail space or on a basis of more proprietary product through our Wholesale or Programs space. I hope that answered your question..

Yes. It's definitely helpful. And then on the cat capacity for property, I think you're talking about Binding Authority. 2Q is a big quarter for Florida renewals.

Is limited cat capacity -- is that going to impact you in 2Q?.

Yes. We've talked about how we see it for sure impacting us on our personal lines, but also on the smaller Binding Authority business. So we believe that carriers in that space continue to reevaluate how they're going to reposition, maybe is the right term, their books of business in places like Florida.

That's probably a nice way of saying that there's probably some business that they don't want to be on, and then there's probably some business that they will be on and open up some capacity, hopefully for us as well. So we think that probably balances out.

But we don't -- I don't want to give you the impression that -- on the Binding Authority that it's like wide open right now because it is absolutely not wide open in cat prone areas. It's on a more limited basis, and cat capacity is a little bit like gold, as you know..

And we'll now move to our next question from Derek Han from KBW..

Can you hear me okay?.

Yes, we can hear you, Derek. Go ahead..

So my first question is, you talked about how new business opportunities are driving organic growth for the quarter.

Were there any unusual factors or maybe onetime benefits that were impacting the organic growth as well as margins?.

Derek, it's Andy here. No, nothing material that we called out for the quarter..

Okay. And then my second question is, Andy, last quarter, you talked about how some of the businesses were delaying investments.

Have you seen that trend kind of subside in 1Q and then further into 2Q? Or is it really more of the same?.

Yes. That's on -- really on the customer side of things -- I think our comment was. We had mentioned in our earlier discussion that at least business confidence is starting to improve, Derek.

At least from what we're seeing today, we would not say that we're "out of the woods" and that business owners across the board, all industries, all geographies are feeling really bullish about their businesses. Some clearly are, and they've had great 2020 years and probably have kicked off well to '21.

But there's still a lot of companies that are figuring out how to really get restarted, how much to put back into their investments, when to put it back in. So still probably early days before we say it's wide open..

We'll now move to our next question from Yaron Kinar from Goldman Sachs..

My first question going back to your M&A commentary. So I just want to make sure I'm thinking about this correctly.

So if there is a cultural fit and makes financial sense, you are open to opportunities, even if they would be outside of the norm or of the core type of acquisitions that you've done in the past? Namely if they -- if you see businesses that get dislodged in other regions of the world, or in some verticals that you may not necessarily have the strength in today, those would be open opportunities for you.

Is that fair?.

Yaron, the answer is yes, as long as they're in the insurance space. I'm making the assumption. I don't like to assume anything, but they are insurance businesses of some sort. But yes, we would consider and we would evaluate them. And if, in fact, they were overseas, obviously, you have to think about regulatory issues and all kinds of other things.

But yes, we would be open to consider that. Yes..

Okay. And then my second 1 is really quick. IT expenses. I think last year, you talked about some uptick in IT expenses.

Were they just flat year-over-year in the first quarter? Or did you see any change year-over-year?.

Andy here. No, we didn't have any material year-over-year increases that we need to call out.

One of the things that we have been talking about over the past year or 2 is where we are on our technology initiatives, the benefits that we're getting from some of those previous investments, those benefits allowing us to redeploy some of that capital into some of our newer initiatives around innovation and the experience for the customer.

So we feel really good where we are right now on overall spend..

We will now move to our next question from Phil Stefano from Deutsche Bank..

I think one of the words that got the most headlines, questions from the last earnings call was choppiness. And it feels like -- and not looking for organic guidance in any way, but it feels like maybe some of the concerns around choppiness in organic growth this year may have abated.

I was just hoping you can kind of give us an update and to think about the standard deviations in organic that we might see this year..

Okay. So Phil, I think that choppiness now would be more specifically defined as in certain industries. So I'll give you an example. You start talking to people in the services industries like restaurants and theme parks and related things you see -- where you're seeing people having a hard time hiring people back. So that business may be choppy.

I'm not saying all of them are like this, but that might be 1 example on an extreme end. And on the other side, you might say, if you want to get a contractor, everywhere around the country seems to be -- not in major metropolitan areas -- seems to be off the hook. So homebuilders and all kinds of stuff and the cost of wood and all that other stuff.

So having said that, is that statement a correct statement? I believe that, that statement is at face value probably fair. What I would say is this.

There is a difference between CEO or business owner confidence level and the way that you see people standing at the outside bar on your way home on a Friday night because the bar that I passed on the way home is packed. And there's nobody with a mask, not a one, not in sight.

And it's outside and everybody is allegedly -- I'd say, apparently, there's no COVID at that bar. But what I'm trying to say is there's still a little gap there. And until we start seeing business owners saying, we're all in, in terms of reinvesting in their business, buying new equipment, doing things like that, we're still not totally there.

But do we think it is less choppy? I think that, that's fair. And I also think that it depends on the industry. Certain industries are still just really bumpy. And then others are coming back with vengeance..

Yes. So we got a lot of -- we had a lot of discussions post the fourth quarter. And candidly, it feels like people have read way, way too much into the word choppiness, which was not -- one, not the intent. What we're trying to do is we're trying to just give everybody a feel that -- and we said this in previous quarters.

We do not believe that this recovery is going to be linear in nature. We really don't. By the way, it'd be great if it was, but we don't think that's reality. We just think that there's going to be unusual ups and downs, how people are thinking about buying insurance, how they're looking at their renewal dates, et cetera, hiring people back.

That's just going to cause things to be different during this recovery than in a normal market. That's all. And that just -- it's just going to need a little bit of time to work itself out. And again, we feel positive about the direction of where things are going.

We just try to be a realist that there's going to be some unusual ups and downs every now and then..

Okay. And the follow-up to that is maybe looking a bit more internally.

And I guess I was hoping you could give us an idea of how has the conversations that you have with the regional managers changed over the past several months? Does it feel like they have an all-in mentality with investments in the way that they're thinking about their business? Or is there some hesitation internally in thinking about the investments that you're making?.

So Phil, thanks for the question. Number one, we don't have regional managers. We have regional leaders. It's just the nuance at Brown & Brown, as you know. And number two, I want to -- yes, I think it's important. We don't have employees. We have teammates. And we don't have managers. We have leaders at Brown & Brown as a clarification.

Having said that, I want to assure you this. We've been all in the whole time. So there is no question about the way our team has navigated the last 5 quarters. I can tell you that. And here's the thing.

I could not -- and it's not about me, but I could not be more pleased at how our senior leadership team has navigated, what I would say, is one of the most difficult, unusual environments that any of us has ever been in. So having said that, this is different than the Great Recession in 2008, '09, '10, '11, '12.

And what I mean by that is there's lot of things that people have had to deal with, different kinds of things as it relates to isolation, about mental wellness, I call it brain health -- we call it brain health and things like that.

And so what I would tell you is our teammates are pumped, generally speaking, to come back in the office, to see other teammates and allow them to have a separation of home and work. And so that's a long-winded answer, but we are very pleased how the senior leadership did.

We are very pleased about the way they thought about investing, in the way they thought about their businesses during this very difficult time. And equally as important is we're excited about the opportunity for new people to join our team and be large contributors to the progress on our way to $4 billion and beyond..

All right. Well, congrats on the quarter and apologies for the poor terminology there, but I..

No, no, no. We're just clarifying. Thanks, Phil..

We'll now move to our next question from Greg Peters from Raymond James..

Great. I wanted to go back to the comments and just help me understand what was going on. Powell and Andy, you talked about the moving pieces on employee compensation and benefits and noncash stock compensation. And then you also talked about the other operating expense.

And so you gave us sort of a benchmark that we should look for -- and I don't want to put words in your mouth, but I think you said we should look for employee compensation benefits as a percentage of revenue to be flat in '21 versus '20 and not look at the first quarter.

Do you want to make a similar comment on -- or some type of comment regarding other operating expense?.

Maybe just a couple of points of clarification, Greg. I don't think we -- what we were trying to do in there was give guidance on the ratio of employee benefits as a percentage of revenue.

And so what we are trying to be able to do was to just help everybody understand when they looked at the ratio or when all of you look at the ratio for the first quarter, it looks like it's actually up year-over-year.

And we're just trying to give really kind of the 2 components inside of there, what stock comp did, the noncash stock comp, the impact for the first quarter, and we gave guidance of what we thought that'd be for the full year, and then the impact of our deferred compensation cost.

Again, that moves up and down, has no impact really on margins in the quarter, but it moves between salary and the benefits as well as OpEx. So we kind of gave that piece up that's out there. So hopefully, that then gives you an idea of what other operating did as well as salaries and related for the quarter..

Okay. Well, I'll go back to the transcript. There's a lot of -- I got to unpack a lot of information there..

No problem. Give a call afterwards, if you want to chat some more about it..

We will now move to our next question from Mark Hughes from Truist..

Yes. Just on that point, I think you said the $10 million increase was maybe 200 basis points in extra margin. That was the differential. But on a full year basis, you look for noncash stock comp to be steady.

Is that to say the margin will be -- it will be a good guy in the subsequent quarters?.

Yes. So markets -- the stock comp is about a 100 basis point impact on margins in the quarter as a bad guy. But on a full year basis, we're expecting stock comp to be relatively similar to '20, barring our performance for the following 3 quarters, which may cause us to adjust that up or down..

Yes. So as it stands today, it's probably a good guy, a modest good guy, depending on that. I don't know that you answered or addressed the issue of T&E spending. I think you gave us some good thoughts on margin overall.

But how about the potential ramp in T&E?.

Yes. So Mark, here's what we would say. Number one, as you know, in a decentralized sales and service organization, our leaders run their businesses like their own. And so they were very efficient to begin with, number one. Number two, we saw a pretty significant drop-off in T&E, as you have said.

And in different businesses, in different parts of the country, we're already starting to travel and see people or they're allowing us to come out and see them. And we anticipate it would be just -- it would be speculative in terms of when we get back to whatever we get to. But what I would say is this.

We want to see our customers, and they want to see us. So there is a feeling of desire on both parts to see people. So we think that in some businesses that will pick up more quickly than others. Do we think it will be back to so-called what it was before by the end of the year? I don't know about that.

But I think that we're going to see absolutely a pickup. And if, in fact, the COVID vaccination rollouts and COVID in America continues to move in the right direction, meaning not spike or things like that, I think that's going to add to it..

And Mark, on that one, just make sure everybody takes into consideration everything we've said. We made a mention of that during year-end commentary that we do anticipate that it will grow during 2021 versus '20.

But when we gave our guidance on margin expansion for 2021, that included the fact that we knew that our variable costs are going to go up during 2021, okay?.

Holly, we'll take 1 final question, okay, if there is 1 in the queue..

There are currently no more telephone questions..

Okay. Perfect. Well, thank you all very much for your time and questions, and we look forward to talking to you next quarter. Good day, and good luck..

Ladies and gentlemen, this concludes today's call. Thank you for your participation. You may now disconnect..