Good day, and thank you for standing by. Welcome to the Pennant Group First Quarter 2023 Earnings Call. At this time, all participants are in a listen-only mode. After the speakers’ presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today's conference is being recorded.

I would now like to hand the conference over to your speaker today, Kirk Cheney, Corporate Secretary. Please go ahead..

Thank you, Victor. Welcome, everyone, and thank you for joining us today. Here with me today, I have Brent Guerisoli, our CEO; John Gochnour, our President and COO; and Jen Freeman, our Interim CFO. Before we begin, I have a few housekeeping matters. We filed our earnings press release and 10-Q yesterday.

This announcement is available on the Investor Relations section of our website at www.pennantgroup.com. A replay of this call will also be available on our website until 5:00 P.M. Mountain on May 4, 2024.

I want to remind anyone who may be listening to a replay of this call that all statements are made as of today, May 5, 2023, and these statements have not been nor will they be updated after today's call.

Also, any forward-looking statements made today are based on management's current expectations, assumptions and beliefs about our business and the environment in which we operate. These statements are subject to risks and uncertainties that could cause our actual results to materially differ from those expressed or implied on today's call.

Listeners should not place undue reliance on the forward-looking statements and are encouraged to review our SEC filings for a more complete discussion of factors that could impact our results.

Except as required by federal securities laws, Pennant and its affiliates do not undertake to publicly update or revise any forward-looking statements where changes arise as a result of new information, future events, changing circumstances or for any other reason. In addition, the Pennant Group, Inc.

is a holding company with no direct operating assets, employees or revenues.

Certain of our independent subsidiaries, collectively referred to as a service center, provide accounting, payroll, human resources, information technology, legal, risk management and other services to the other operating subsidiaries through contractual relationships with such subsidiaries.

The words Pennant, company, we, our and us refer to the Pennant Group Inc. and its consolidated subsidiaries. All of our operating subsidiaries and the service center are operated by separate independent companies that have their own management, employees and assets.

References herein to the consolidated company and its assets and activities as well as the use of the terms we, us, our and similar terms used today are not meant to imply nor should it be construed as meaning that the Pennant Group, Inc.

has direct operating assets, employees or revenue or that any of the subsidiaries are operated by the Pennant Group. Also, we supplement our GAAP reporting with non-GAAP metrics.

When viewed together with our GAAP results, we believe that these measures can provide a more complete understanding of our business, but they should not be relied upon to the exclusion of GAAP reports. The GAAP to non-GAAP reconciliation is available in yesterday's press release and is available in our 10-Q.

And with that, I'll turn the call over to Brent Guerisoli, our CEO.

Brent?.

first, leadership development; second, margin; third, turnover; fourth, growth; and fifth, clinical excellence. Leadership development continues to be our top priority, where I'm personally investing much of my time and attention.

We are diligently focused on finding, hiring and developing a robust pipeline of exceptional operational leaders, who can optimize the many exciting growth opportunities that lay before us.

Our expanded leadership development team now includes several key field and service center partners who work closely with markets and clusters to find, train and develop future leaders. Specifically, over the next several years, our commitment is to develop 100 local CEOs.

To earn the title of CEO, our leaders must not only achieve extraordinary clinical outcomes, culture and growth, but also drive significant financial improvement in their operations. We have found that CEOs typically generate roughly $1 million more in annual earnings than our Executive Directors as well as better clinical and cultural outcomes.

To support this local CEO development, we have revamped and reinforced many elements of our leadership training programs for operators and clinical leaders. We have also increased the depth of our leadership pool. Year-to-date, we have appointed seven local CEOs, adding to the 22 existing local CEOs and another 10 C-level leaders.

We also hired 11 CEOs and training, with many more in the pipeline. The future of our organization is in good hands and this continued investment will drive our future growth. Value creation and margin improvement remain key operational priorities in 2023.

Our local leaders are succeeding in growing revenues in census, but in a macroeconomic cycle of inflation and rising costs, we must be even more disciplined and innovative to ensure that our earnings outpace our revenue growth. We continue our multifaceted approach to optimize our operations and appropriately increase margins.

First, our local teams carefully measure and manage utilization and staff productivity. Second, our teams diligently monitor payor mix to balance reimbursement with our commitment to be a solution to the needs of our communities.

Finally, based on our strategy of acquiring and turning around underperforming operations, we continue to strengthen our transition process to ensure that our newer operations become accretive more quickly. Our standard for new operations is that they contribute meaningfully to earnings no later than the ninth quarter post-acquisition.

As an example, in early 2021, we acquired home health operations in Phoenix and Tucson, Arizona. The first four quarters post-acquisition were foundation-building quarters, reinforcing culture, operational and clinical leadership teams and community relationships.

Over those four quarters, revenue increased to 48% and earnings increased 13% year-over-year. In Q1 of 2023, the ninth quarter since the acquisition, these operations are now high performers with a 135% increase in revenue and a 200% increase in earnings since the acquisition.

Their clinical performance is also impressive with star ratings consistently between 4 and 4.5 stars. We've made progress in our employee turnover and are committed to being the Employer of Choice in each community we serve. We are leveraging our unique operating model to reduce turnover and improve employee satisfaction.

We share turnover scorecards broadly, create accountability and empower our clusters and individual operators to drive improvement. We're achieving encouraging reductions in turnover in both segments experiencing double-digit year-over-year improvement with the greatest impact realized in our senior living business. Turning to growth.

Our acquisition and growth strategy follows several core principles. First, we don't grow for growth's sake. Rather, we grow to provide meaningful opportunities for local leaders and communities, which leads to greater value creation for shareholders.

Second, we invest where we have strength, strong leaders ready to step in and establish operations to serve and support as cluster partners. Third, we are disciplined in our valuation approach and seek to make opportunistic investments with significant long-term upside value.

We will continue to invest consistently in home health and hospice through multiple avenues. These include traditional acquisitions, operational expansions such as branch expansions, strategic partnerships and start-up operations.

This multipronged approach provides flexibility to expand and create opportunities for our developing leaders through changing economic cycles. We also plan to invest strategically in senior living, where we can quickly turn operations and create value.

Senior living deals may be attractive based on a number of factors, including favorable lease terms and strong relationships with landlord partners such as Ensign, CareTrust and others. We believe value-generating real estate acquisitions are on the horizon, and we will be disciplined yet opportunistic in pursuing these opportunities.

As we look to the future, we see significant potential to invest in both segments and create long-term shareholder value through the post-acute care continuum. With that, I'll turn the call over to John to provide more detail on our first quarter operational results..

Thank you, Brent, and good morning, everyone. We are pleased to report that the first quarter reflected significant progress in both our operating segments. Turning first to our home health and hospice performance.

Top line revenue for the quarter of $91.1 million increased $10.6 million or 13.2% over the prior year quarter, while adjusted EBITDA of $13.2 million increased $0.5 million or 3.7% over the prior year quarter. Our home health business continues to thrive.

Home health revenue grew by 11.7% over the prior year quarter despite CMS's base rate cut, which resulted in a net negative 0.8% impact on our home health revenue per episode as compared to the fourth quarter of 2022.

Revenue per episode increased to modest 0.3%, and our results were accelerated by a 7.1% increase in home health admissions and a 6.8% increase in Medicare home health admissions, each over the prior year quarter.

Our growth is a direct result of our efforts to create unique solutions in communities we serve and largely driven by our strong clinical outcomes. Our CMS star rating of 4.2 is well above the national average of 3.0, and our real-time 60-day hospitalization rate is 12.1%, which compares favorably to the national average of 14.2%.

These metrics are critical measures for home health value-based purchasing and for our partners across the care continuum and our teams are tracking and trending these measures in their clusters to drive continued improvement. We are excited to be measured and rewarded for the clinical outcomes we deliver through our home health programs.

On the hospice side, Q1 brought an important and exciting return to our historically robust growth trajectory. Hospice admissions increased 9.1% sequentially over the fourth quarter of 2022. Coupled with a more normalized length of stay, this led to robust ADC growth of 9.3% and revenue growth of 14.5% each of the prior year quarter.

As we described on last quarter's call, we expect to see a continued ramp of growth in the home health and hospice segment throughout 2023. Our local teams continue to establish themselves as community resources. And as we more rigorously manage costs, bottom line results will follow even in a difficult macroeconomic environment.

Last quarter, we highlighted two markets, Arizona and Texas, where we saw a significant opportunity to return to past levels of performance that are more consistent with the strong results in other parts of our portfolio. We continue to work diligently to increase performance in these markets, and our efforts are bearing fruit.

We're happy to report significant progress in our Arizona market. Over the last few quarters, Arizona added and developed several talented leaders and established robust clusters in both urban and rural markets.

With a resolute commitment to our locally driven operating model, our Arizona agencies are rapidly improving clinically, financially and culturally. Arizona is beginning to again contribute to our overall health, demonstrated by its 47.3% earnings increase over the first quarter of 2022.

In Texas, we have seen strong progress in several of our operations, particularly those in West Texas and Dallas, and we remain focused on improving performance in the few who are falling short. Talented leaders have stepped in to help support this effort.

Fixing culture and creating strong clusters takes time, but we are confidently executing on plans to accelerate performance throughout Texas. Our senior living business continues its impressive progress.

Improvement is apparent in almost every facet of the business and the experience of our residents, the caliber of our leaders, the engagement of our employees and the support of our service center partners. Our financial performance has improved accordingly.

Adjusting for divested buildings, same-store senior living segment revenue improved to $34.6 million, an increase of $4.5 million or 15% over the prior year quarter. Segment adjusted EBITDA improved to $2.3 million in Q1, an increase of $0.7 million or 45.6% over the prior year quarter.

Same-store occupancy continued its steady ramp, growing for a fifth consecutive sequential quarter and reaching 79.1%, a 370 basis point improvement in our same-store communities over the prior year quarter and a 50 basis point improvement sequentially over the fourth quarter of 2022.

Even as occupancy improved, we also grew our revenue per occupied room, which rose to $3,846 in the first quarter, an increase of 14.1% over the prior year quarter and 4.8% sequentially over the fourth quarter of 2022. We are pleased and will continue to drive progress in the senior living business.

Senior living is becoming a source of strength to our organization and one that will contribute significantly to the bottom line with capable leaders, improved occupancy and increased room rents to better reflect the cost of services and care. We have a solid foundation from which to execute throughout the remainder of 2023.

The increasing stability in our senior living business and particularly in our Wisconsin market, allowed us to seize a compelling acquisition opportunity in Q1. CareTrust REIT, one of our key landlord partners invited us to step in and operate two underperforming communities in the Milwaukee area.

We acquired these two operations, Robins Landing of Brookfield and Robins Landing of New Berlin under a long-term lease. With 88 combined beds, attractive facilities and reasonable lease terms, we see a significant long-term financial upside in these opportunities.

And importantly, we know that we can deliver better care and a better experience to the residents of these communities. After a relatively quiet first quarter, our home health and hospice pipeline is ripe with opportunities we expect to execute on over the next few quarters.

We completed one license acquisition in the first quarter, which allowed us to add home health services to our hospice and senior living operations in an expanded continuum of care in Prescott, Arizona.

We also added one small home health agency after quarter end that allowed us to add home health to a hospice branch we recently opened in Colorado Springs.

Each of these opportunities is an example of the strategy Brent described earlier, as we look for new markets where we can build strong continuums of care with relatively modest capital outlays, a significant opportunity for value creation as C-level leaders step in and begin to build them.

In addition to executing on our core acquisition strategy, we are focused on identifying key strategic partnerships across the care continuum.

These relationships, such as the Ensign Pennant Care Continuum and the successful joint venture we have operated for several years with Scripps Health in San Diego, present unique opportunities for growth and clinical development. We look forward to establishing such dynamic partnerships across the care continuum.

With that, I'll hand it over to Jen for a review of the financials.

Jen?.

Thank you, John, and good morning, everyone. Detailed financial results for the 3 months ended March 31, 2023 are contained in our 10-Q and press release filed yesterday. For the quarter ended March 31, 2023, we reported total GAAP revenue of $126.5 million, an increase of $12.6 million or 11% over the prior year quarter.

We also reported GAAP diluted earnings per share of $0.06, a 50% increase over the prior year quarter and non-GAAP diluted earnings per share of $0.13, an 18.2% increase over the prior year quarter. These results are consistent with our full year 2023 guidance.

Key metrics for the three months ended March 31, 2023, include $58.5 million outstanding on our $150 million revolving line of credit and $3 million cash on hand at quarter end, 1.62 times net debt-to-adjusted EBITDA and cash flows provided from operations of $9 million for the quarter.

An improvement of $8.3 million over the prior year quarter adjusted for the repayment of Medicare advanced payments. We expect cash flow from operations to continue to reflect organic revenue growth, strong cash collections and bottom line improvement throughout 2023.

And with that, I'll hand it back to Brent to highlight a couple of our local leaders..

Thanks, Jen. It's my pleasure to spotlight a few leaders in operations in our organization who have achieved exceptional results. At Symbii Home Health and Hospice, in Price, Utah, newly appointed CEO, Becky Richens and CCO, Melissa Nelson, are creating something remarkable in rural Central Utah.

Originally part of the Symbii operations covering Northern and Central Utah, the Symbii Price experience demonstrates the tremendous potential we have to subdivide existing service areas and create exciting opportunities for our emerging leaders.

Symbii Price became its own independent operation in 2022, better enabling Becky and Melissa to drive performance and own their results. They've delivered exceptional performance and become the overwhelming provider of choice in Price.

Symbii Price is clinically excellent with a real-time home health star rating of 4.5, a real-time home health hospitalization rate of 10.3% versus the national average of 14.2%. In the hospice, HIS comprehensive assessment score of 99.2% compared to the national average of 91%.

This clinical quality has led to financial excellence as well as Symbii Price's revenue grew 18.2% and earnings increased 19.6% versus the prior year quarter. These strong consistent results led to their receiving the flag award this year, which represents the highest level of achievement for operations in Pennant.

At Heritage Assisted Living in Twin Falls, Idaho, future CEO, Bianca Acevedo, and clinical leader, Celina Crumrine are writing a remarkable story. Since joining the Pennant family in Q1 of 2020, Heritage's growth trajectory has been extraordinary.

Bianca and Celina have driven impressive financial performance with a revenue increase of 6.9% and an EBITDAR increase of over 1,300% over the prior year quarter.

Heritage's clinical performance has been exemplary as well as recognized by the recent receipt of the Silver Excellence in Care Award presented by the State of Idaho highlighting their outstanding survey results.

The performance of both Symbii Price and Heritage Assisted Living are examples of the dramatic improvement we see with CEO caliber local leaders step into operations. With that, we'll open it up for questions.

Victor, can you please instruct the audience on the Q&A procedure?.

Sure. [Operator Instructions] Our first question will come from the line of Raj Kumar from Stephens. Your line is open..

Hi. This is Raj on for Scott Fidel.

Just wanted to get your views on the -- and showing access to the Medicaid services proposal that released last week, given the company's exposure to home care services? And then also, if you could just remind us how much of your home care revenue is associated with personal care and what the payor mix dynamics over there? Thank you..

Yeah. I'll take the first part of that, Raj. We're pretty modestly exposed to home care. It is a growing business within our portfolio, both from a private pay standpoint and from a Medicaid standpoint, but it represents a very modest portion of our home health revenue.

And so, we appreciate the work that the government is doing there to evaluate and determine how to appropriately reimburse those home and community based support services.

We don't necessarily agree with the strategy and feel like for the most part, providers are well positioned to make sure that they're delivering care in a competitive way by increasing employee wages and benefits in a way that also allows for the significant costs associated with operating those businesses.

And so, I hope there is an opportunity, and we plan to participate in the public comment period. But because of our modest exposure to that rule, it's not something that we're significantly worried about. And Jen can give some more insight on exactly that exposure..

Yeah, Raj. Our home care revenue at this point in time is about $2 million for the quarter..

Okay. Thanks for the color there. And then just as a quick follow-up.

Just wanted to reconfirm the outlook for senior living top line growth of 10% the company highlighted last quarter? And then also, I just wanted to see what your margin expectations for the year are -- for the remainder of the year in terms of the progression?.

Yeah. We're actually in line with our projected revenue increases on our senior living side on the revenue growth. And so, we would expect to continue to grow at that pace.

And in fact, our senior living for the first quarter, the revenue grew about 15% when you take into account the same-store revenue that we're looking at, which excludes any sort of acquisitions or the divested buildings that we had last year.

So when you look at it that way, we're right in line and actually a little bit ahead of where we projected in our guidance.

On our margins, John, do you want to talk a little bit about our margins and where we expect to go this year?.

Yeah. I'm happy to address that, Jen. As you look at our performance over the first quarter, Raj, you see some really strong growth that's taking place in each side of our business. Our local teams have done an extraordinary job of establishing themselves as providers of choice in the community.

Our focus now, as Brad mentioned in his remarks is on making sure that, that makes its way to the bottom line. And so we're focused on a variety of things. We've spoken before about our home care, home base makeover and our efforts to make sure that our clinicians are able to be as effective and efficient as possible.

And so, we're really focused on measuring utilization, continuing to monitor and deliver the highest quality outcomes effectively with the right number of visits per episode and we continue to see progress there.

And so, you'll see throughout the course of the year, we experienced as we normally do kind of that seasonal drop in census through the holidays at the end of Q4. And our Q1 margin was impacted by the fact that we had to sort of regrow that census in the first part of the quarter.

Fortunately, by the end of the quarter, we're in a stronger position as we've ever been. And we've been able to add headcount on the clinical side that will allow us to continue to grow and take more of the volume and market share that's out there for us.

So our focus throughout the year, as Brett outlined, we'll be working on measuring and monitoring and improving utilization, including through reducing the time our clinicians spend in documentation.

We'll be focused on continuing to improve on the transition side and making sure that those underperforming assets that we take over are quickly able to move into the bucket of accretive and are producing financial results in addition to the clinical results that we seek to take through that transformation process.

And we expect that our margins will come in line quickly over the next couple of quarters..

Yeah. I would just add a couple of other things. And John mentioned it right, part of Q1 was an investment period. And so, we kept up with that growth, we made those investments. And so that hurt our margin a little bit.

The other piece of this and why we're so focused on our local leadership and driving that forward, what we've seen is outcomes across the board are better when we have C-level caliber leaders in those operations. One of those critical outcomes is turnover. And the most -- one of the biggest drivers of margin difficulty is high turnover levels.

And so as -- we're excited about the progress that we've made on the turnover front, but as we continue to drive that down more and more, we expect that to also reflect on the bottom line margin performance..

Great. Appreciate all that color. Thank you..

[Operator Instructions] I'm not showing any further questions in the queue. Now I'd like to turn the call back over to Brent Guerisoli for any closing remarks..

Okay. Well, thank you, Victor, and thank you, everyone for joining us today. And we hope you have a great rest of your day and weekend..

And this concludes today's conference call. Thank you for participating. You may now disconnect. Everyone, have a great day..