Good afternoon, everyone, and welcome to Potbelly Corporation’s Second Quarter 2023 Earnings Conference Call. Today's call is being recorded. This time, all participants have been placed in a listen-only mode. The lines will be open for your questions following the prepared remarks.

On today's call, we have Bob Wright, President and Chief Executive Officer; Steve Cirulis, Senior Vice President and Chief Financial Officer; and Will Atkins, Vice President, Controller of Potbelly Corporation. At this time, I'll turn the floor over to Mr. Atkins. Sir, you may begin..

Good afternoon, everyone. And welcome to our second quarter 2023 earnings call. By now, everyone should have access to our earnings release and accompanying investor presentation. If not, they can be found on the Investor Relation section of our website.

Before we begin our formal remarks, I need to remind everyone certain comments made on this call will contain forward-looking statements regarding future events for the future financial performance of the Company.

Any such statements including our outlook for 2023 or any other future period should be considered forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.

These forward-looking statements are not guarantees of future performance, nor should they be relied upon as representing management's views as of any subsequent date. Forward-looking statements involve significant risks and uncertainties, and events or results could differ materially from those presented due to a number of risks and uncertainties.

Additional detailed information concerning these risks regarding our business and the factors that could cause actual results to differ materially from the forward-looking statements and other information that will be given today can be found in our Form 10-K under the headings Risk Factors and MD&A and in our subsequent filings with the Securities and Exchange Commission, which are available at sec.gov.

During the call, there will also be a discussion of some items that do not conform to U.S. Generally Accepted Accounting Principles or GAAP.

Reconciliations of these non-GAAP measures to their most directly comparable GAAP measures are included in the appendix to the press release and investor presentation issued this afternoon, both of which are available in the Investors tab of our website.

With that out of the way, I’ll like to turn the call over to Potbelly President and CEO, Bob Wright..

Thank you, Will. Good afternoon, and thank you for joining our call today. I'm extremely proud of what we've achieved this quarter. At a high level we grew same-store sales by 12.9% with mainly by traffic growth.

Continued to take traffic share from the fast casual category each week through the quarter, grew shop-level margins by 300 basis points including leverage across food, labor and occupancy, and singed incremental development deals bringing our total shop development commitments to 106 shops to-date under our franchise growth acceleration initiative.

We continue to make excellent progress executing our five-pillar strategic plan and we're excited about what we can achieve in 2023 and beyond. Guiding into more specifics, let's start with the Potbelly digital experience.

We enjoyed another outstanding quarter of performance in our digital business achieving our 7th consecutive quarter of record digital sales driven primarily by strong performance in our Perks Loyalty Program. At the quarter, our digital business represented approximately 38% of our total shop sales.

And the growth in this channels been tremendous, we believe we are still in early innings of our digital journey and excited about the major opportunities ahead to further grow our Perks penetration with our guests. Our operations and customer experience improvement continued to drive traffic in sales as well.

We've seen year-over-year improvements in staffing, management, and associate turnover and peak hour throughput yielding improved customer experience scores not only overall but in the areas of speed, accuracy, food quality, and friendliness.

Our associates and managers are participating in their business success through our tips and shop-level bonus and incentive programs driving engagement and a strong sense of ownership.

We also continue to be encouraged by the benefits we're seeing from Potbelly Digital Kitchen or PDK, which are clearly showcased through the ongoing growth of our digital business and our ability to handle the incremental throughput particularly during peak periods.

Moreover, the improvements in the customer experience are equally important, evidenced by orders ready on time, accuracy and food quality scores.

We continue to expand Potbelly digital kitchen installations in existing shops and we're excited to announce that PDK will be standard in all new franchise locations further amplifying the rollout across the system.

Strategic marketing continues to support our traffic-driven foundation to sales growth and is a large part of the success we've seen in the Potbelly digital experience in recent quarters. We're excited to announce the return of the underground menu only available in our app.

During the second quarter, we added our fourth underground menu item with the reintroduction of the Clubby; featuring roasted turkey breast; hickory smoked ham; crispy Applewood smoked bacon; and Provolone cheese dressed with lettuce; tomato and buttermilk ranch.

The customer reception has been amazing with the Clubby reaching our Number one sandwich in the first few days despite only being available in the app.

All-in-all, our marketing and LTOs and digital-only promotions continue to drive traffic, value, and excitement, for our customers while also serving as a continued growth driver for the Perks Loyalty Program and our digital channels.

We remain keenly focused on food and marketing innovation to further expand these promotional efforts in the coming quarters. Moving to our Franchise Growth Acceleration initiative, or FGA. Our new shop development pipeline continues to build as we further emphasize our franchise focus and build the organization's capability to support growth.

We've have a highly active and fluid pipeline of qualified Potbelly franchisee candidates from initial leads all the way to our regularly scheduled discovery days. We were excited to share earlier this week the summary of one of our more active markets in the state of Florida.

As part of our ongoing investment in our organization's capabilities, in June we announced the appointment of Lynette McKee as Senior Vice President of Franchising to oversee all aspects of franchisee market planning, franchise recruitment, and sales.

We're excited for Lynette to build upon the progress that we've already made as we continue to build towards 2000 units in the U.S. over the next decade. Already in her first few weeks, Lynette has begun to refine our targeted recruiting efforts, fine-tune our franchisee selection criteria, and she has advanced deals soon to be announced.

Furthermore, subsequent to the end of the quarter, we welcomed Bryant Kyle, our company founder, back to the Potbelly family through the announcement of a 27-unit deal that includes 12 refranchise shops and a 15 shop development agreement in Maryland.

Bryant has a keen understanding of the Potbelly vision and deep appreciation for the brand and what sets us apart. We look forward to his leadership in the franchise system and to him accelerating our growth momentum in Maryland as we continue to execute our strategic franchise and growth strategy across the U.S.

Potbelly's unique brand, combined with proven business fundamentals and an experienced team is the foundation of our ability to drive growth for the next decade.

As we look ahead, there's still work to be done but I'm incredibly pleased with our progress on all things franchising from lead generation and franchisee selection to real-estate and construction support. We're building a best-in-class franchising organization, and we remain committed to our long-term unit growth goals.

We're highly encouraged by our progress thus far and look forward to sharing more updates this year as more SDAAs or Shop Development Area Agreements are finalized. Turning to our 2024 growth targets.

Our strong brand value, strategic marketing efforts and continued execution of our five-pillar strategy has built upon the momentum we've created in recent years.

Achieving $25,950 per week during the second quarter or over $1.3 million on an annualized basis gives us increased confidence in achieving average unit volumes in excess of $1.3 million across the full-year 2024.

Our shop-level margin target remains at 16%, which will be driven by continued portfolio wide topline leverage, operational efficiencies, and cost discipline. And we remain committed to our target of 10% unit growth in 2024.

Overall, we're very happy with where we stand relative to our 2024 targets and we're focused on continuing to execute to achieve our near-term goals and build the foundation to achieve our 2,000 unit potential. Finally, I'd like to thank our Potbelly team for their hard work and commitment to our unique brand and the growth trajectory we're on.

Potbelly employees are instrumental in providing a distinct and differentiated fast casual experience for each of our customers and ensuring they're satisfied and delighted from their first moment to their last bite. I'm so proud of our team from our frontline associates to our support center employees.

It is the continued efforts of our people that drove our success in the quarter. With that, I'll now turn the call over to Steve to detail our financial performance for the second quarter..

average unit volume between $25,000 and $25,500; same-store sales growth between 7% and 9%; stock level margin between 12% and 14%; and adjusted EBITDA between $5 million and $6 million.

For the full-year 2023, our outlook includes record-level AUVs, same-store sales growth in the high single-digit to low double-digit, and shop-level margin of at least the low teens. With that, I'll turn the call back over to Bob..

Thanks, Steve. We're thrilled with our second quarter results but we're only getting started. Our topline strength has continued into the third quarter and we continue to take traffic share from the fast casual industry on a weekly basis.

We have line-of-sight on achieving our 2024 growth targets and we have a strong pipeline of additional shop development area agreements that we look forward to sharing in the coming months and quarters. With that, we're happy to answer any questions. Operator, please open the line for questions..

Ladies and gentlemen, at this time we'll begin the question and answer session. [Operator Instructions] And ladies and gentlemen, with that I'd like to hand the call over to Jeff Priester, Managing Director, ICR, for a few additional questions. Please go ahead..

Thank you, Jamie. As Potbelly's done previously, we have offered investors the opportunity to send in additional questions or topics in advance of the earnings call. The first question is on unit growth. Bob, you mentioned you're committed to your 2024 unit growth targets.

What gives you the confidence in achieving 10% unit growth next year?.

Yes, thanks Jeff. First of all, we are excited to celebrate the number of shop commitments that we have since we started our franchise growth acceleration initiative and at 106 we feel like the pace is in our favor.

And as with development in any brand, it's all about building momentum and so what we're looking forward to is building on the momentum we have and developing more of that as we finish this year and all through next year. The view into the pipeline itself is part of the reason that we have that confidence.

I mentioned it a few times in our prepared remarks about looking forward to further announcements as we continue to sign and close those additional SDAAs that we're working on.

I'm excited about Lynette's leadership already as we continue to invest in our team and their ability to manage more of that pipeline, recruit more targeted and be able to further vet our franchise candidates in a more quick manner. So, there's a lot of excitement in the pipeline itself.

We will continue to invest in that team and ensure that we're able to keep pace with the ongoing needs and growth for it but we continue to believe that this momentum that we're building will be with us for a while..

Great. The next question is on G&A. Steve, you introduced system-wide sales of the metric for the first time this quarter and noted it's a more applicable way to view the business.

Can you explain why that's the case?.

Sure. Thanks, Jeff. It really relates to what Bob was just discussing in terms of our transition to a more franchise-based organization. And with that, we feel it's important to reflect the relationship between the sales that all of our units drive and the investment needed to support the investment in those sales notably on the development side.

For companies like ours that are moving towards franchising are already there. It's a conventional way to report your G&A is against system sales.

And as we continue to build the development infrastructure and enable our unit growth aspirations for 2024 and beyond, we feel that reflecting the investment in franchise development against only our company revenue paints an incomplete picture of our G&A management.

And so, as we continue to open more franchise units in the upcoming years, our percent -- our G&A as a percent of system sales could go down as happens with many other companies like ours. And in the end where we want to be able to provide that kind of transparency for everyone..

Great. And then Bob, the next question is on nontraditional units. You've previously spoken about growing through both traditional and nontraditional units.

How big of an opportunity are nontraditional units and how do they fit into your 2024 unit growth goals?.

Yes look, I think nontraditional is a big opportunity for us long-term. I mean, if you look at the -- look at our success across shop types as a brand, you would believe that we have the ability to continue to grow and develop the brand in all kinds of locations. But I'd like to be clear on the balance there.

Our emphasis is on SDA development and SDAA agreements with multiunit franchisees that will build out a certain territory.

It's the best way to penetrate the market, it provides the most predictable pattern of growth for us because those are multiunit deals and we've shared publicly before, every one of our multiunit deals has lease control dates and open dates that are responsible for those franchisees to hit those numbers and hit those time lines.

So, when we sell one of those traditional packages and which is primarily for traditional units, then we know that we build more and more sustainability and predictability into that growth trajectory. But we also have incoming inquiries on nontraditional and we do have a person on staff to help us with that.

They're unique to take down, you've got RFPs and certain locations have different requirements. So, we wanted to make sure we had the resources to respond to that incoming with those nontraditional sites. And we're going to take advantage of them especially as I said a moment ago how well we do in the nontraditional sites.

But I would not want anybody to misread where our focus is. It really is all about new development through shop development area agreements within multiunit deals that set up our franchisees to be able to build their business in the market where they want to do business..

Great. That was the last submitted question. I'll turn the call back to Jamie for any additional questions in the queue..

And at this time we have a question from Sharon Zackfia from William Blair. Please go ahead with your question..

Hey, good afternoon. I have a hodgepodge of questions here. I guess, first on the 2024 AUV target of $1.3 million, I mean, it seems like that's something you're going to hit this year.

Is there something I'm missing in kind of the math here?.

No, Sharon..

Yes, make sure..

I mean look, -- I'll go -- yes I mean, as I said in my remarks too, when you annualize this most recent quarter, we would be above that $1.3 million. But the reality is if the trailing 12 is just not quite there.

And we haven't really pushed those 2024 AUV targets yet until we get one more quarter really, two more quarters of settling of what our trajectory is on volume..

Okay. I guess I'm also curious, when you give you're talking about taking share. I mean who do you think the donors are here.

Are you getting share from independents, is there kind of a material larger chain that you think Potbelly is getting more than their fair share from?.

Yes. It's difficult to say by chain but we are using data sources that would be sourcing their data from the chains. So, if you look at the chain restaurants in the fast casual segment, we've got a couple of different data sources that we acquire that data from.

And we're pleased to see the common trends across both sources that our pace of growth particularly with traffic is outpacing the fast casual segment and we've been doing it week-on-week and in month-on-month for a while.

So look, I think the efforts that we talk about with our five-pillar strategy is the reason we also feel confident those numbers are accurate.

We've talked quite a bit about the operations emphasis we've had, staffing training, the throughput, and then unlocking of that throughput capacity during our peak periods, not only with Potbelly digital kitchen, but in those that don't have Potbelly digital kitchen, we're applying some of that learning on that front lines throughput there too until we install it, of course.

Add to that, all of our marketing efforts, the digital that we've leaned into so heavily the success of our Perks program and we see the reasons in our strategy and execution that would make those numbers make sense to us. And we also believe that we've got more gas in the tank when it comes to what we own in ops and marketing and execution..

Perfect. I also wanted to touch on I guess the composition of traffic and ticket because I heard that on the 13 comp, the majority was traffic driven. I think you were running kind of 7%'age of price, which would imply some negative mix.

Is that a function of more kind of on-premises or walk-in versus delivery? I know delivery's generally been softer than walk in or take out across the industry.

And so, I'm wondering if there's a channel dynamic happening in the mix?.

Thanks, Sharon. Look I -- the real news here is the traffic is strong. We're happy to see that we're gaining share there as Bob described. And our same-store sales are largely built off of that traffic base.

We have, we've actually we are lapping about an 8.8% price from last year which for us shows up and the same-store sales show up both in traffic and check. We don't when we do raised price, we don't typically bank on all of it flowing through. We marked some of it down for a level of stickiness that we have consistently kind of seen.

So, what we saw in terms of flow through within quarter two was about right-on target with what we expected. In terms of the behavior of customers, what we've seen a lot of is that folks aren't really managing their check so much as we've brought probably no new customers to the brand and we've got our existing customers coming more often.

There is more movement into our original and skinny sizes. And our big size is while a smaller part of the mix on a unit basis are basically the same as they were last year. So, that's strength across the board in terms of the menu.

And we continue to watch if there's any real mix shifting or if we see any changes in customer behavior as they try to manage their check. But we're right-on where we thought we'd be in terms of the stickiness of that price flow through and really excited about the traffic.

And what that just tells us is I think the way that we've managed price over the last year in terms of sticking to our strategy of just trying to price enough to kind of outrun some of those input cost, gives us some confidence that we're on the right track there..

And thanks, and then last question. I mean, clearly your digital as a percent of your overall sales has been very healthy and then really hanging in there.

Are you seeing I guess when I look at that, kind of how would you break that out between kind of new Perks members versus just a frequency being maintained or even increasing across existing Perks numbers.

I don't know if you kind of disclose average active users for Perks but I'm just trying to figure out kind of how that digital flywheel is playing out for you?.

Yes. We don't disclose the breakdown on Perks either penetration or member acquisition but what I can say is we're incredibly pleased with the Perks contribution to that digital business in Q2. And it continues to grow and it grows at a rate that we see some continued acceleration in.

What that means for us is, again, we haven't spoken publicly about the specifics but those are more frequent users and their average check is a little bit higher as well. They also are very easy to activate with the various promotions that we have.

They pay attention to the things like the under government is a promotional activity like we had our Tax Day BOGO and our in the first day of summer BOGO and those things, even just the LTOs and the cookie promotions that we have, we get a great reaction from our Perks consumers.

Because they're becoming more-and-more affiliated with and have a higher affinity for the brand and they'd like the way that they're brought into that sort of friendly ecosystem.

So, we think that's very favorable for us over time and we also think we've got a lot of room to run with growing Perks because clearly once they're in our channels, we get all that data. We get to speak to them directly, we get more of a one-on-one relationship with them and we have different nurturing channels depending on their behavior.

The other thing is, as we all know, with some of the other third-party digital business, our margins when we have a direct relationship with our customer, are always more favorable to us. So, we see all kinds of reasons to keep pressing on that and frankly we think we've got a lot more in the future that we can lean on with Perks..

Uh-huh, thank you..

You're welcome..

And with that, we have reached the end of our question and answer session. I'll now turn the call back over to Mr. Wright for closing comments..

Thank you. And thank you all again for your time this evening. We look forward to speaking with you again soon and until then I hope you have a great night..

Ladies and gentlemen, with that we'll conclude today's conference call and presentation. We thank you for joining. You may now disconnect your lines..