Thank you and welcome to Betterware's Third Quarter 2021 Earnings Conference Call. With me on the call today are Betterware's Executive Chairman, Luis Campos; Chief Executive Officer, Andres Campos; and Chief Financial Officer, Diana Jones.

Before we get started, I would like to remind you that this call will include forward-looking statements, which are subject to various risks and uncertainties that could cause actual results to differ materially from expectations.

Any such statement should be considered in conjunction with the cautionary statements and the Safe Harbor statement in the earnings release and risk factors discussed in the reports filed with the SEC. Betterware assumes no obligation to update any of these forward-looking statements or information.

A reconciliation and other information regarding non-GAAP financial measures discussed on the call can be found in the earnings release issued yesterday as well as the Investors section on the company website. Now I would like to turn the call over to the company's Executive Chairman, Luis Campos..

number one our high cash flow generation. Historically, we have had low CapEx requirements. We expect our CapEx to return to a more normalized level of 2% to 2.5% of net revenues per year beginning in 2022 and going forward as we move past the investment in our new national distribution center that reduced our cash flows during 2019, 2020, and 2021.

Going forward, our investments will mainly be focused on technology. We also have a negative cash conversion cycle which allows us to generate cash as we continue growing.

In the past, these two factors combined have allowed us to have a cash conversion rate of approximately 65% of EBITDA and given that we are nearing the end of our campus investments we expect to return to this rate in 2022 and going forward. Number two, we are an asset-light business. We manufacture our products to third-party suppliers.

We currently work with more than 100 certified factories in China and Mexico. This allows us to scale to meet sharp increases in demand as we did in 2020 and provides us with flexibility to adapt it the demand environment flexes down. We also deliver our products to our distributors through six third-party carriers.

On average we have been working with these providers for more than 15 years. We have built strong and trusting relationships with our business partners who have scaled their operations to meet our growth. This gives us the flexibility to adapt to changes in demand. Our cost structure is very flexible. Year-to-date 8% of our total costs are variable.

This allows us to adjust and keep our profitability levels, achieving operating levers in periods of growth and adjusting our expenses when it is necessary. Number three, the flexibility of our business model. We have the capacity to quickly react and adapt to changes in the environment.

Our new monthly catalog allows us to react faster than before to changes in the economic environment in order to adjust our commercial strategies to any particular situation.

After the extraordinary growth seen in 2020, the first nine months of 2021 have been a transitioning period where our main objective has been to consolidate our network of new distributors and associates gain during 2020 and adapt our operating capabilities to the new much higher level of revenues.

Now, we have successfully consolidated our network of distributors and associates, practically maintaining the same number of active associates and distributors that we have by the end of 2020 with a much more solid base.

And our operating expenses structure is in line to support our current operations and our growth for the next years to double our household penetration to 40% by 2025. During the third quarter, we faced three unexpected external headwinds.

The first one, overall consumption in Mexico declined compared to the previous quarter, showing the first contraction since Q2, 2020 and the first third quarter with quarter-on-quarter decline since 2014. Consumer confidence also decreased 3.7% during the quarter.

Number two, people accelerated the return to pre pandemic activities, redirecting their spending to products and services that they were not spending on during COVID, such as for the return to in-person activities in the back-to-school season and traveling during the summer.

And last, supply chain disruption in China, mainly the increase in freight costs from China, which have lasted longer than what we expected. And the rationing of energy which is causing partial and total shutdowns in some factories, impacting the timely receipt of product and increasing product costs.

Our business has proven successful during several economic environments and we have a proven track record of navigating headwinds.

This casts us confident that based on our flexible business model, our three strategic pillars and our ability to adapt and react to different situations, we are well positioned to achieve our long-term objectives to double our household penetration to 40% by 2025, while also increasing our share of wallet.

This would also result in doubling our net revenues from 2020 in 2025. I will now turn the call to Andres, our Chief Executive Officer, who will discuss the main drivers of our operational performance in the third quarter and our growth expectation for -- expectations for the rest of the year and going forward..

number one, increase our catalog frequency from nine per year to 12. This will increase the number of times the customer sees our catalog throughout the year and allow us to play seasonalities more assertively thus increasing frequency of purchase per household. Second, we are doubling the number of new products within these catalogs.

This will result in an increase of approximately 30% in the number of total exposed SKUs per year. Third, our new home renovation category is growing a lot and we see a great opportunity to expand it even more. These strategies should increase the purchase per household.

That said, we still have more strategies to come going forward to expand these category niches where we played thus achieving an increase in our customers' share of wallet.

Overall we are pleased with the continued operational progress we made in the third quarter of 2021 as we continue to focus on driving household penetration and start to roll out strategies to increase share of wallets.

As we enter the fourth quarter, we are adapting our strategies to the current operational environment and are confident in our positioning to continue growing during the quarters and years to come and to capture the important opportunities we have for the coming years.

I will now turn the call over to Diana, to review our third quarter financial results. .

Thank you Andres. Good morning, everyone. As Luis and Andres provided our third quarter financial results and guidance, my remarks will focus on our year-to-date performance. Please keep in mind that the currency I will refer to when reviewing our results is the Mexican peso, which is our functional and reporting currency.

For the first nine months of the year, we continue to show a strong results. Total net revenues increased 69% year-on-year. Gross margin expanded 288 basis points to 56.9%. EBITDA increased 75% and EBITDA margin expanded 115 basis points to 30.3%. Our net income increased 461% and our adjusted net income increased 49%.

For the last 12 months, our ROI has been 212% and our return on investment capital has been 222%. Our balance sheet remains strong in the third quarter of 2021 even as we face headwinds reflecting the strength of our business model. Several metrics make it evident among others, our net debt-to-EBITDA ratio, which closed the quarter at minus 0.1 times.

Our net working capital calculate as a sum of the trade accounts receivable plus inventories minus accounts variable was essentially zero at MXN41 million.

Our equity increased by MXN1,153 million from MXN335 million in Q3 2020 to MXN1,488 million in Q3 2021 as a result of retained earnings and net of a dividend payment of MXN1,390 million for the last 12 months.

Additionally we were able to successfully refinance our previous debt under favorable conditions with a long-term bond issuance in the Mexican market and invest on our campus, which will allow for future productivity and improved margins.

The investment of approximately MXN1,100 million associated with our campus is financed with these new long-term debt where the order book was oversubscribed by more than three times, which demonstrates the strong support from investors for our business model and their confidence in our ability to continue to grow going forward.

The flexibility of our asset-light business model and our cost structure, which is highly variable enable us to gain operating leverage as the business grows and our strong cash flow generation gives us the ability to continue to return value to our shareholders with our ongoing dividend payment.

I will now turn the call over to operator and we will take any questions you may have..

Thank you. We will now be conducting a question-and-answer session. Thank you. Our first question is from Cristina Fernandez with Telsey Advisory Group. Please proceed with your question..

Hi, good morning. I wanted to ask about the outlook for the year, the revised outlook? And what it implies for the fourth quarter? On the revenue line, it seems like it still implies a reacceleration to double-digit growth in the fourth quarter.

As you think about the macro situation in Mexico and some of the supply chain constraints, what gives you confidence that you can see that reacceleration in October? Perhaps maybe you can share with us what you're seeing so far in October?.

Yes, Cristina. This is Luis. Let me begin telling you that our -- probably we'll remember that last year we grew a lot of our sales force mainly in Q3 and Q4. And it was because there was an extraordinary spend in home products. And there was a tremendous unemployment due to COVID at that time.

In fact we ended last year with almost 1.3 million associates and distributors. And when -- at the first quarter of last year we ended with 478,000. It means that basically two quarters in the second, but mainly in the third and fourth quarter we almost tripled the size of our sales force.

This year it has been a little bit different once we came back to normality. The first quarter was still triple digit -- very strong triple digit. But then in the second quarter and third quarter many people went back -- many of our associates went back to employment.

And they began spending money in some other things like the preschool spending and traveling and some others.

Just to put it in perspective okay, during third quarter -- during the second and third quarter our churn got to 4.5% well above the 2.8% of pre-COVID churn, okay? Then what we did was to recruit okay to consolidate our sales force recruiting very intensively okay? And just to put it in perspective during the third quarter, we recruited 468,000 new associates to replace those associates that left the company during Q2 and Q3 of this year because they went back to employment and they were as they came in last year only on a temporary basis.

Then just to put it in perspective these 468,000 new associates during Q3 it's almost the number of associates the total number of associates that we have at the end of Q1 of 2020 okay? Then this speaks about a totally renewed base of associates more solid base of associates.

This was quite a challenge for our team okay? And now we have a more solid base of associates and distributors. And what we can see now right now is that we can begin growing again our sales force okay? Just to put it in perspective okay the churn rate the maximum churn rate we had during Q2 and Q3 was 4.5%.

And it went down now to 3.1% as compared to the 2.8% that we had pre-COVID. Then we are almost back to our normal churn. And with this strong recruiting we will begin growing our sales force.

Said that okay, answering to your question we feel very comfortable about the fourth quarter, okay? Regarding the headwinds we already mentioned in the report, in the results report okay, this decrease in consumption in Mexico and the challenge we have with the supply chain disruption from China.

Then we reiterate that we are going to get by the end of the year, we've seen the guidance, our previous guidance probably in the lower part of our guidance both in revenues and EBITDA okay in the lower level both we are going to get there.

And we are very well positioned because of the reasons I gave to you, we are already very well positioned to begin growing next year. Of course, the first quarter of next year okay will be the hardest comparison with this year.

But Q2, Q3 and Q4 for next year, you will be stronger and stronger growth, okay? We are going to provide our guidance beginning of the year, beginning of next year. But this is more or less the way we see it, okay? Then yes, we are going to be in the lower side of our previous guidance both in revenue and profit.

And we are going to increasingly grow next year in order to achieve our goal for next year then our growth goal for next year..

That's helpful. And then a second question is around supply chain. I guess what are your expectations as far as the costs? I mean you broke down what they would be for the third and fourth quarter.

Do you expect the freight costs to remain elevated in -- through 2022? And then also the shift in production to Mexico, I mean how quickly can you shift some of that production? And what are your expectations as far as what that penetration could be in the next couple of years?.

Sure. Well as we said in the report in the results report and also in the. Yes, we have an impact. We are mentioning that in the report. We are having an impact for freight cost in Q3 and we expect an impact in Q4. And in terms of supplying, we have some impact in Q3, probably a little bit more in Q4.

But we consider this a non-recurrent negative impact because we are not sure of course, but we expect these headwinds that we are having in Q3 and four to dilute in Q1 and Q2 of next year, okay?. Increasing our manufacturing in Mexico we are hardly working on that and we are going to make progress next year.

And but this is going to take some time, okay? But we do not expect next year disruption in the supply chain, okay? That we are as you know China is to be a stabilization of the option. in our case we have some kind of priority with our -- with the factories we work within China.

And this is the reason why we are not having major negative impact in supply..

Okay. You broke up a little bit, so I missed some of the explanation. But I think I got more to say.

The last question, I had was perhaps for Andre, if you talk about your commercial strategies and the adjustments you've made, can you explain more detail sort of the changes you're making to product mix to make it more attractive and more associates and distributors to join? I mean, that was something new that you hadn't talked about before.

So that would be helpful in understanding the changes going on..

Yes. Cristina we – as we mentioned in the call, we have made some changes in the price ranges to make it easier for consumers to buy our products. This has been the main strategy, in terms of making it easier for them to buy the products.

So I think this will help us to navigate through that headwind, and help us for the fourth quarter results for the close of the year..

Thank you. I'll let someone else ask the questions..

Thank you..

Thank you. Thank you. Our next question is from Eric Beder with SCC Research. Please proceed with your question..

Good morning..

Good morning..

Good morning..

Can we talk a little – I'd like to talk about the supply chain and some of the improvements you're making. I believe you have the recent upgrade in the HQ headquarters supply chain flow through.

And I'd like to – I mean, how do you look upon the Mexico City launch? And when is that, a, going to occur? And, b, what the impact it will have?.

Hi, Eric. How are you? So the – we are launching the new tower of pick-and-pack lines during the fourth quarter. We have already started operations in this new pick-and-pack line. And we expect the Mexico City new distribution sector to open by the end of the first semester of 2022. .

And how do you think that's going to impact the business here?.

Well, Eric, we don't – it's going to be meaning we think that the most important thing is that we are on set to our. We I mentioned it before, we have managed to get the churn rates back to all pre-COVID levels. And this quarter, we saw our associates pretty much the same as the last quarter meaning that we are still to top line again.

So even when we do expect to have less expenses less operational expenses coming from these two strategies that you mentioned, I believe it's important to reiterate that the most important thing will come from going back to growth in associates and in revenue during the next quarters..

Speaking of that.

So internationally, can we get a little bit of an update? I know it's small but on Guatemala and are you steel very much focused on expanding outside of Mexico with other larger countries?.

Yes. We are making good progress in Guatemala, growing really fast at double-digit. And already with an EBITDA has run very well. And now, we are going to finish the task of replicating our business model in order to even ignite more the growth there.

And we are exploring closely the possibilities of further geographic expansion over the next two years.

Then, we are working probably more intensively than before in this goal, okay?.

Right. And last question. You have your buybacks you have the dividend.

And what should we be thinking in terms of those pieces going forward?.

Well, as you know Eric, we have a very attractive dividend and we are going to continue with our policy -- with our dividend policy in the years to come..

Okay. All right, guys. Good luck for the holidays..

Thank you..

Thank you. Our next question is from Alvaro Garcia with BTG. Please proceed with your question..

Hi, gentlemen. Thanks for the call. A couple of questions. The first one is on e-commerce. You mentioned this sequential acceleration, particularly in September. I was wondering if you can sort of describe what you think is driving that acceleration and whether or not it's helping you retain associates or improve engagement? That's the first question..

Hi, Alvaro. So, the website and the e-commerce, is still not significant within our strategy to increase associates and distributors. But that said, it is important to mention that it has been greatly growing as we mentioned in the report in the last two months, it has grown month-on-month. It has grown 44% in September and 95% in October.

So it has been growing a lot month-on-month. This is a very good sign that it's going to -- more quickly than expected start to be significant in the business. .

Great. And then my second question is, going back to sort of the changes, the recent changes on the catalog front and on the product mix front. I was wondering if you could maybe share some examples as to how that's working out into the fourth quarter to really drive that associate number higher. It's obviously more catalogs.

Have you seen any -- are there any early results, I guess, that we can see as to how that's helping the ecosystem improve? Thank you..

Yes, Alvaro. So we just started this, but we do see good reports from this change. We expect to drive more consumption per consumer. So we expect from this -- for consumers to see the catalog more frequent time, does increase their spend with us. At the same time we increased our innovation to double the size to that we have before in each catalog.

So starting in catalog one of next year, it's going to double besides the amount of new products that are exposed in this catalog. So we are rolling in this. And quarter-by-quarter we do expect to see an increase in consumer spending from these strategies..

Great. I guess more specifically, like the mobility category, which is new territory.

Any early signs from that category as to how that's sort of engaging your sales force?.

Well, the -- I mean we are focused on the 11 category niches that we have mentioned before. One of the categories that have seen -- continue to see strong growth is the home renovation category and that has things to grow. We rolled out this category has things to grow at a very fast pace.

Obviously, as people go back to normal and go outside of the homes, the mobility -- as you mentioned, the mobility category starting to gain pace. So we are.

Great. Many Thanks..

Thank you, Alvaro.

Thank you. There are no further questions at this time. I'd like to turn the floor back over to management for any closing comments..

Yes. Thank you, operator. Well, thank you everyone for joining us today. We look forward to speaking with you when we report our fourth quarter results and meeting with many of you at upcoming investor conferences. Thank you. Have a good day and a good weekend. Bye. .

This concludes today's call. You may now disconnect your lines. Thank you for your participation..