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Greetings, and welcome to the

Hello, everyone, and thank you for joining us for

Thank you, Scott. Good afternoon, everyone and thank you for joining us today. Three years ago, we went public with the promise of bringing data and AI together to modernize marketing technology. Over the course of these 3 years, we have delivered on this promise and consistently produced beat and raise results. This quarter was no different. In the second quarter of 2024, we generated revenue of $228 million, up 33% year-over-year with adjusted EBITDA of $38.5 million, up 44% year-over-year. Our adjusted EBITDA margin of 16.9% expanded 130 basis points year-over-year. This accelerated revenue growth combined with strong margin performance means we have achieved the rule of 50 for the first time as a public company. And once again, we are raising our full year 2024 outlook by another $25 million to $925 million at the midpoint. This translates into 27% year-over-year revenue growth. This is driven by the AI revolution, which is accelerating the replacement cycle of marketing technology. Artificial Intelligence is disrupting legacy marketing clouds, which, in some cases, are even shutting down parts of their business, creating a large opportunity for more innovative, agile, and AI-powered marketing technology companies like

Thank you, David and good afternoon everyone. There are many positive developments to highlight as we turn the corner into the back half of 2024. Visibility into our existing customers and prospects is hot. Momentum across several of our growth catalyst is building and adjusted EBITDA margin and cash conversion is increasing. These three factors are contributing to the second quarter’s strong beat and our confidence to once again raise third quarter and full year guidance. I’ll spend time today detailing the drivers of the second quarter’s beat and our accelerating performance. Discussing why

Thank you. [Operator Instructions] First question comes from Ryan MacDonald with Needham & Company. Please go ahead.

Hi, thanks for taking my question. Congrats on an amazing quarter. David, maybe to start with you, excellent to hear about all the strong scaled customer ARPU expansion. And clearly, the agency channel continues to be a big driver of that. As we think about the additional brands that were added, just as a clarification, were there any new agency customers added during the quarter? Or are these all-brands expansions within the existing base of agencies? And is there any seasonality – we should think about seasonality of brand additions with these agency partners as we move forward? Thanks.

Well, first, thank you, Ryan. I appreciate it. We had said over the last couple of quarters that we have gone from 1 to 3 to 5. So, the answer is that these are in those 5, but we’re seeing the new agencies as in the ones we’ve added over the last 6 months, scale very, very rapidly. One of the things I found so interesting about the quarter was, if you look at it, the ARPU growth of 22% from existing customers is really emblematic of how well our AI, our data, and our software are working because we’re seeing clients that are using it growing at an accelerated pace. When you look at going from an average of 12 brands per agency to an average of 19 brands per agency, which Chris talked about in the prepared remarks, that’s really just scratching the surface, because if you look at it, these five agency Holdco that we work with today have hundreds each of clients. So, we’re very happy about the progress there. As it relates to seasonality, it all depends on – if you’re asking about seasonality about the addition of brands, it’s not really the case, right? We are working with our agency clients. We love our agency clients. They’ve been incredible partners to us. Our goal is to help them be the heroes of their stories with their brands, right? So, we’re there to service the agencies. And as a subset, they’re bringing more brands to work with us as a part of that. So, I expect that trend to continue. I expect us to continue to grow brands within those agencies. And by the way, there’s a whole host of incredible midsize agencies, some of which we’re working with very, very closely, and our goal is to grow with them as well. As it relates to the business for seasonality of revenue it really depends on the brand. You’ve got some brands that go up in the fourth quarter around the holiday season and you’ve got some brands that go up in the first quarter around buying season. You have some brands that go up in the third quarter around back-to-school, right? And you can go through that. But we’ve been consistently increasing the number of brands that we work with those five agencies and the goal is to continue to add those brands.

Really helpful color there. Maybe as a follow-up, just wanted to ask on the automotive and the insurance verticals because they were obviously called out for that sort of acceleration again this quarter, can you just remind us maybe where those verticals are trending relative to sort of, let’s call them, the 2022 levels? Are we fully back to those levels yet? And as you kind of think about the current environment, is there a possibility for those verticals to sort of get to a point and grow to a point where they exceed those prior levels and not just recover but improve? Thanks.

Thanks, Ryan. The automotive and the insurance verticals each returned to growth in the first quarter. In the second quarter, both individually and then obviously, on a combined basis, grew even faster than total

Thanks. Congrats again on a great quarter.

Next question. Terry Tillman with Truist Securities. Please go ahead.

Yes. Hey, David, Chris and Scott, congratulations from me as well. I had a couple of questions. The first question, I’d love to delve a little bit more into the Gen AI traction you’re seeing. I know you don’t have a direct monetization strategy at this point. But indirectly, is it then actually driving more consumption revenue at this point, or is it creating the conversation to use other modules? And the second part of that first question on Gen AI, the $6 billion-plus replacement market opportunity, how direct and involved in the RFPs for those replacements? Are you seeing Gen AI as part of the language in the deal? And then I have a follow-up for Chris.

Okay. So, thank you. First of all, thank you, Terry. I appreciate it. So, I would tell you, and it’s – I actually know the percentage, I’m not sure I can share it. But the vast majority of our customers are now actively using our Gen AI products, I believe it is a direct result of the 22% ARPU growth of our existing customers. We are seeing customers that use it, scale substantially faster than customers who have not adopted it yet in utilization fees and increasing their contractual relationships with us. So correct, it’s not a direct revenue generation today. We’re not charging for it yet. I do see a scenario where we do in the years to come as we build more advanced data scientists in a box. But for now, I think it is directly responsible for the corporate 33% growth rate. As it relates to the replacement cycle, I personally have not seen an RFP over the last 3 months that did not have an AI component to it. And I believe that it is the reason that we are winning and will continue to win RFPs at an incredibly high percentage of the ones we see. Our goal is to continue to grow

That’s great. Thanks for that. And I guess, Chris, just the final question here is on the scaled customer ARPU. I mean it was substantial. I mean, I had to look at it a second time. So, congrats on that. But how do we think about 3Q and 4Q? I know some of this was definitely driven by the agency Holdco traction with brands, but should we assume something more in that 8% to 12% growth range in 3Q and 4Q? Thank you.

Thanks, Terry. I do think it’s best to keep expectations within our model. So, both for adding the amount of scale customers, which is to grow between 8% and 12%, and then making them bigger and to grow the ARPU between 8% and 12%. What really helped the ARPU this quarter and it’s a great tailwind to have is we now have third of our total scaled customers using three or more channels. And that count of those customers grew over 30%. And then for the first time, I could think of in a while, all three of our use cases, we offer the acquirer, the grow, and the retained use case, all three growth use cases in terms of revenue growth grew over 25%. So, it was broad-based. It was across industry verticals and it was strong adoption of our multichannel.

Next question. Matt Swanson with RBC. Please go ahead.

Yes. Thank you so much for taking my question. I’ll echo my congratulations on the quarter. David, maybe staying on Gen AI. Could we just get a little bit deeper into what you’re seeing as kind of the largest pain point that’s causing this accelerated shift. And then also for the people that have been with you the longest going down this AI pathway, how long do you think it is before that real like personalized marketing and of one becomes an achievable goal with your CDP?

Well, thank you, Matt. Let me start by saying that the biggest pain points in marketing really haven’t changed over the last, pick a number, 100 years, right? How do you eliminate the percentage of your marketing that does not show a high-quality return on investment? And if you look at the industries that are ripe for disruption, utilizing artificial intelligence, marketing should be right at the top of that. And what we’re seeing is the ability to take our data, which is native to the application layer, and our artificial intelligence, which is native to the application layer, and get down to the people with the highest level of intent and the ability to buy and the inclination to buy our clients’ products were able to show an even higher return on investment by using Gen AI and data than even we could a year ago. And we were already doing pretty well a year ago. So, we’re seeing that return on investment for our clients go up exponentially, which is why I think you see our existing clients who are using it. They’re seeing the advancement. They’re buying the products at a substantially higher pace. And as we’re onboarding clients, we’re able to get them in and then up to speed. As you also asked, how do you get to that literally targeted individual, we’re already doing one-to-one marketing at massive scale. And I don’t really know another organization that’s able to do that. So, we’re able to look at as many as 5,000 to 7,000 individual data signals to target an individual as it relates to our clients’ products and services. So, we’re not fully where I’d like to be, right? Because long-term, I would like to only run marketing to clients who are in market and will be approved for our clients and continue to evolve the return on investment. And that’s how we continue to grow our ARPU and continue to onboard existing customers. But I think we’re very much well on our way to getting there.

Yes. That’s fantastic. And then, Chris, now that it seems like the size of the land matters when you guys are expanding as well as you are currently. But kind of, as David mentioned, getting past the whose data point, are you starting to see larger lands as you get more brand recognition through things like your index, but also just your prevalence in the market?

We’ve done, where its most prominent Matt, is the sales team has done a very, very good job in making RFP processes bigger. So, as we get deeper through the first phase into the second phase and then as we enter the sandbox phase, what we’re able to demonstrate to the customers the breadth of the platform and we’re able to upsell what was maybe an e-mail scope into an e-mail plus a CDP scope. So that’s where we see the most evidence of deals getting bigger. But as I mentioned in the prepared remarks, and I think one of the many secret sauces we have of navigating the choppiness is we’re not too shy to start off with a 100,000 pilot or a proof of concept. And as you noted, and as I think as outlined nicely on the slides, we very quickly are able to go from that pilot to then adding channels and use cases.

Next question. Brian Schwartz with Oppenheimer. Please go ahead.

Yes. Hi, thanks for taking my questions. Good afternoon. Chris, I was hoping to ask you for a little more color specifically on the revenue growth acceleration, giving us a sense of what the contribution near-term, medium-term revenue growth from these three items, seat growth versus upselling versus consumption. Is it possible at all to rank that order or quantify anything that you can give us a sense of what’s driving that strong number? Thanks.

It’s a really interesting question, Brian. I would say this quarter, we saw very strong consumption. And as I noted, what really stood out to us is we crossed a neat threshold of third of our scaled customers using three or more channels. So, consumption was a big driver this quarter. Cross-selling, meaning adding more use cases, that point of evidence I just highlighted around all three use cases being over 25% year-to-year growth. I can’t think of a quarter there might have been, but that stood out to us as well. See growth for us isn’t really part of how we price, but the size of the analytics that we’re processing is. And I think that was a driver too.

We’re seeing that the

Appreciate that color. One follow-up I had was just a question on what you’re seeing with your scaled customers in terms of sales cycles, the duration. Are you seeing the cadence of the scaled customers coming back to buy more from you picking up compared to either earlier this year or what you saw last year? Thanks for taking my questions today.

No, of course, Brian. We didn’t see a slowdown at

Next question. Elizabeth Porter with Morgan Stanley. Please go ahead.

Great. Thank you so much. I wanted to follow-up on the ARPU growth. The first two drivers you called out were being an agency and auto insurance coming back. But I wanted to double-click on more the non-agency non-auto and insurance side. And are you seeing a sizable permit in spend in that cohort kind of more broadly? And AI seems to be a third driver. And just given it’s really early, what would make the ARPU growth rate kind of not as durable from kind of what we’re seeing today? Thank you.

Thank you, Elizabeth. So let me start by saying we saw ARPU growth across the board. We didn’t just see it with the agency Holdco. So, as I said earlier, and I want to reiterate it again, the vast majority of our customers are now using our generative AI products. And we rolled them out to almost all of our customers in an automated upgrade that just went out to them, that they were able to start using in real time as a part of the

It’s neat. We started to measure now conversations, Elizabeth. So, we talked last quarter at having 300 intelligent agents launched in our library, if you will. We’re now up to 400. And what we’re seeing, as David mentioned, is a really high level of engagement. So those conversations, think of as completed threads, right? It’s you as a user interacting with the platform and getting your answers. And that conversation isn’t just kind of a back and forth. It’s actually one completed thread only counts as one conversation. And just from May to June, those conversations increased 300%. So, it’s really good to see the engagement. And I think what our technology and product team championing making it easy for the customers to use is we’ve turned our internal learning and development resources into external customer trainers, and that’s also really helped platform usage.

And I really want to drive that home is rolling out our learning and development to our clients has been really game-changing with their ability to scale with us, and we think that’s a trend that will continue.

Great. And then I wanted to follow up on the mobile opportunity. And we haven’t touched on that as much. So, if you could just give us an update on where we’re trending on product development, kind of expectations on rolling that out to customers. And historically, how long does it usually take before you see new products really start contributing to the revenue line?

Well, so we said we would debut our mobile product at

Great. Thank you so much.

Next question. DJ Hynes with Canaccord Genuity. Please go ahead.

Hey, guys. Congrats on the quarter, excellent results. David, with Google’s turn decision on deprecation of third-party cookies, I’m wondering what you’re hearing from clients in the field and how, if at all, you think that might impact spend decisions, how advertising dollars are allocated, anything else that’s top of mind there?

Yes. I mean, it was interesting. They’ve gone back and forth. I’ve been saying for quite some time, as you know, DJ, because I’ve said it to you, I never believed Google would get rid of the cookie. I just believe they’re going to make the opt-out process for consumers extremely easy and at the forefront of the process of loading Chrome. So, I do think we’re going to see a dissipation of cookies over the next few years. I just don’t think it’s going to be an all-or-nothing. Marketers want return on investment and a part of that is the ability to build true attribution models. I’m not even sure third-party cookies can do that effectively today, where if you look at it, almost all third-party cookies are what I call last touch attribution. So, you might spend $100 of making this up, addressing a customer to get them to buy a $500 product. But it’s going to look like the absolute last ad you ran to them that they clicked on and then purchased was 100% of the attribution of that $100. What we’re really looking at is every touch point by utilizing the

Yes. It makes a lot of sense. And then, Chris, a follow-up for you, so I have a question on sales capacity as it pertains to the agency business. So, once you get an agency onboard with

It’s an efficient go-to-market model. The agencies are for us, because you think about it in two different ways. We very much have a top-down relationship-building process. And then the bottoms-up selling is happening by the reps. But the agency team is the only sales team in

Yes. Perfect. Makes sense. Thank you, guys.

Next question Arjun Bhatia with William Blair. Please go ahead.

Thank you and my congrats, nice work guys on the acceleration here. One, maybe to continue on the agency theme, certainly great to see a lot of the new brands coming in, but can you give us a sense of what are the steps that maybe

Well, let me start by saying thank you, Arjun. I appreciate it. I think it’s a combination of the three, right. I think as Chris said, our farmers are actively embedded into the agencies and actively working with the brands. So, we are able to onboard, to remind everybody into the social ecosystem because we have such a good automation process there where others do not, which is very efficient for the agency Holdco to operate inside of social, using the

Alright. Very helpful. And then kind of along similar lines, I was pleasantly surprised, I guess to hear that the retain and grow, use cases are growing above 25%, I believe the number was. What has changed there, if anything, to get that growth to pick up, because if I remember right, I think acquirer has been your kind of primary use case for some time, and so I am curious if there is anything operationally that you have done from a sales perspective or a technology perspective to drive that growth.

Yes, I hate to keep beating a dead drum, but its artificial intelligence. What we are seeing is clients that are using us for the three different use cases that are adopting the AI are growing at an exponential pace. And I want to be clear, just to reiterate, Arjun, we have always been pretty well balanced. We had been growing faster over the last couple of years as it relates to acquire. It was good to see the adoption of the new Gen AI products for clients who were looking at use case and looking at – I am sorry, the different use cases, including retain, grow, and acquire. We are also seeing more clients, as Chris said, using more use cases and more channels. So, it’s been exciting. It’s funny, I sort of joke. We started operating artificial intelligence 7 years ago, when we went public 3 years ago, the sign on the side of the New York Stock Exchange said data plus AI equals intent, I had to explain to people what that meant at that time. It seems like there was a great awakening with the launch of ChatGPT that has really benefited us from a tailwind perspective as clients have begun to adopt it. And the market has begun to understand the power of our artificial intelligence and our data.

Understood. Very helpful. Thank you, David.

Next question Jason Kreyer with Craig-Hallum. Please go ahead.

Great. Thank you and congrats guys. Just wondering if we can maybe define a little bit more clearly how AI really inflects the growth trajectory. I mean is this more related to filling RFP pipeline activity? Is this generating more wallet share, or are you just onboarding new customers at a faster rate?

Jason, I think it’s all of the above. I think that you are seeing us winning an even greater percentage of RFPs and engagements we are invited to participate in. We are able to scale new customers faster with our land and expand strategy and existing customers are growing faster than ever.

And we talked a bit about how AI has influenced use case. Just curious if that’s changing any customer behavior across the different channels you work with?

I wouldn’t see it. I mean the other balance was it was really good growth across CTV e-mail display. It was really balanced across all three because it’s – again, the AI is informing which channels are to be used in the right kind of omnichannel strategy. So, it was pretty balanced growth across the channel set as well.

Great. Thank you.

Next question Koji Ikeda with Bank of America. Please go ahead.

Hey guys. Thanks for taking the questions. I wanted to ask a question on the 2025 targets. Clearly, great results here. Congratulations on that. And one thing I was looking for was maybe the potential for the 2025 targets to be updated this quarter, but I noticed in the press release or in the investor deck, they weren’t. And it does sound like the commentary Alstom’s really strong. You did mention visibility is high. So, why not update those targets today? Is there something that happens as the calendar turns into ‘25 where the visibility might get a little bit murkier than it is today?

No. You are channeling your inner David. He has been asking for the same thing. So, I am the one who is saying, let’s do it like we have the last 3 years, which is in February. We are super excited about the momentum that we have. And as I started the call, one of the several reasons that’s contributed to the growth and the updated guidance that we have given is our visibility into the business is really high. That doesn’t change in February. It’s just we have a good pattern in process of putting out the next year’s guide in February. And it wouldn’t surprise me if as part of that process, we also update with the next long-term model when we do that.

Yes. And I would definitely not read into the fact we have not given that yet, just so we are on the same page.

Got it. That’s super helpful. And then also just wanted to follow-up on a comment that you had in the prepared remarks about being opportunistic out there. And it has been a while since you have done an acquisition. So, can you remind us your M&A framework? What does that look like today versus in the past? Is it similar or has it changed? And what sort of consideration would there be to go much bigger in that framework? Thank you.

Yes. I always say, Koji, that I believe transformative M&A transforms both companies for the worst. So, you won’t see us doing anything too terribly big, quite frankly. But at the same time, we now have almost 470 scale clients. What other products that we don’t have currently, could we plug into the platform and really accelerate the growth of a smaller asset that we might buy. So, we have always done what I have considered tuck-ins. I wouldn’t change that strategy. A tuck-in might be slightly different at our current size than it was 2 years or 3 years ago. But at the same time, I think it was important for

Got it. Thanks guys. Thanks for taking the questions.

Next question Ryan MacWilliams from Barclays. Please go ahead.

Hi guys. Thanks for the questions. For David, happy to see that, obviously revenue has increased each month of the second quarter. Could these advocacy customers continue beyond the election? And any difference in election spend expectations here given a new Democratic presidential candidate? Thanks.

So, the answer is – most of our advocacy is always on, Ryan. We see a step-up going into the political period and we did see a step up. But I would not look at the growth rate for this quarter under the lens of it was advocacy. That was a part of it, but it was not a big part of it, quite frankly. And as Chris said in the prepared remarks, we are keeping constant on what was a $15 million guidance for political. Obviously, we did $1.5 million in the second quarter, so that would infer $13.5 million in political in Q3 and Q4. That perhaps might be conservative, but we will see at this point, we are very, very pleased with the core operations of the business. And once again, I would not look at advocacy as a big driver of that 33% growth rate and that rise of guidance.

By the way, it was only like it was less than $10 million revenue total between political and advocacy, just to give you a sense for how small it was.

And most of which for advocacy is always on. So, I just don’t want anybody to look at that and say, oh, that’s why they grew, it’s not.

Thanks for clearing that up. Yes, I was just thinking more about what you guys can do with them next year. And then just for Chris, on the direct platform revenue growth, how are you thinking about that for the second half of this year? And any changes or differences in how you feel about the direct revenue pipeline at this point?

Direct pipeline is strong. I think the mix in terms of being at 67% in the second half, I think the odds are that it improves from first half to second half, and direct mix becomes more prominent. We liked where the growth rate was. The growth rate in year-over-year revenue for direct in the first quarter was 17% grew to 20%, so feeling good about the mix of direct increasing as we go across the year.

And by the way, to your last point, Ryan, advocacy, once you start working with them, it’s a good pipeline through political, but they do tend to continue on after that. So, they could be a component of next year as well.

Excellent. Appreciate that color. Thank you, guys.

Next question Clark Wright with D.A. Davidson. Please go ahead.

Awesome. Thank you. Maybe just following up on that point about the agency business, given that it is scaling faster than you expected, what do you think the impact is in terms of gross margins relative to current levels?

When they – hey Clark, it’s Chris. When they start, right now, what we are seeing is they are starting using our social channel capabilities, which gives them a big automation advantage. But what that then leads them to do over time is to go more and more with an omnichannel strategy using our owned and operated channels. So, converting to our e-mail, it’s our display video, our connected TV. But what that does in the initial part of the contracting process where they are using social is it will drive a lower gross margin profile. But as you have seen over the last, say, 12 months now where we have seen this hyper scaling with agencies, even though we have seen a lower gross margin because of higher social channel adoption, it has actually led to a higher adjusted EBITDA margin expansion. So, those revenues come in at an accretive operating contribution margin.

Got it. And just in terms of going forward, you continue to effectively reiterate what you had said last quarter that it continues to ramp from current levels.

Are you speaking specifically to the margin profile or, yes, I think 60% continues to be the right level. We talked about 60% being the percentage of gross margin or call it, 40% cost of goods sold throughout the course of the year. It’s been that way in the first two quarters. The question mark in the back half of the year is political and political margins can come in on the lower side, it could be pretty dynamic, frankly. So, that would be the only thing that takes it plus or minus off of the 60% at this point.

Got it. Thank you. And then just last one for me. In terms of the sales efficiency, you have called that out as a catalyst last quarter. Did that ramp further this quarter, or was that relatively same quarter-over-quarter?

I am sorry, repeat your question. I apologize. It broke up for a second.

I was going to say, in terms of sales efficiency, you noted that, that was a catalyst last quarter in terms of the results and the beat. Was that also a catalyst this quarter and relative to last quarter, was it about the same?

Yes. I mean we continue to see sales productivity go up, but it had nothing to do with political if that was – I thought I heard that the first time, maybe I am not sure.

Yes, I guess ex-political is route going forward, but I appreciate that.

Yes, ex-political, yes. Thank you, Clark.

Got it. Thank you again. Great quarter.

Next question

Yes. Hi. Good afternoon David and Chris, congrats on quarter and thanks for taking my questions. David, I mean you were speaking to really an acceleration of this marketing platform replacement cycle. I was just curious on your commentary on the current competitive landscape, especially considering one of your key competitors is winding down some of their ad tech assets.

Yes. We like that. We like when big companies wind down assets that in some way, shape or form competed with us. Listen, we made the decision 7 years ago to completely re-architect our platform and put data in artificial intelligence is native to the application layer, which allows us to truly put intelligence into the heart of the platform, where our competitive landscape have to do a step out of their platform to an AI algorithm, which then has to do a data dip into a third-party database, go back to the algorithm, come up with the level of an answer and go back to the marketing cloud. In our world, we are a – millisecond matters. We are able to create substantially better return on investment by making intelligence faster and real-time. So, we believe that our competitive advantage over the competitive landscape is getting bigger as we continue to invest and continue to focus on our AI and our data assets as we will continue to do that. And while they are trying to catch up to where we are, we are moving to the next generation. We are not standing still. We are incredibly excited about where we are as an organization and where we are going technologically,

Understood. And my one follow-up for Chris, it’s really nice to see the increase in the free cash flow guidance as well. Can you comment on some of the comfort you are getting in the collection cycles with these agency customers and your confidence in being able to raise that free cash flow guidance?

It was still a $5 million headwind from a working capital perspective this quarter, driven by that cohort of customers. We are still learning their payment patterns. As David has said and I have said before, this isn’t kind of an if scenario, these are very, very, very solid corporations. They just have very different kind of tables and that they are trying to balance as well. So, a high degree of certainty, we are still working through the timing aspect of it. But I feel like even with our call that we have made on free cash flow, we have taken some of that variability into account.

It’s also important to note,

Understood. Well, thanks for taking my questions and best of luck with the rest of the quarter.