Bruce L. Caswell
Thanks, David, and good morning. As David presented, we have just completed a very strong quarter. Revenue grew 12.6% on an organic basis. Adjusted EPS was $1.57, up from $0.81 for the prior year period. Adjusted operating margin continues to meet our target range of 10% to 14%, with updated guidance now implying a 10.6% margin for full fiscal year 2024. And finally, we're increasing guidance for the remainder of the fiscal year. This is a notable accomplishment for the company as a whole, following our solid first quarter. Congratulations to our program teams and our critical support functions, all of whom remained focused on quality delivery and are committed to meeting the needs of our clients. For the last several quarters, the company's top line revenue growth has been driven by expansion on current programs. This is not new for us. Building solid customer relationships through quality delivery has reliably enabled our teams to increase volumes and expand scope, ultimately benefiting our top and bottom lines. This quarter, in particular, we continue to see increased volumes in our VES business, where, as David mentioned, MDE claims exceeded their production goals. Growing current programs, including movement into near adjacencies, is fundamental to the Maximus business model. That said, we're also keenly focused on new work wins, which underpin our long-term growth goals. In this vein, and in the context of our Maximus Forward initiative, we are making investments in our business development, capture and proposal teams and their supporting tools to help ensure their success. Across all segments, we have made a number of key hires. These leaders come to us with years of experience and proven capabilities. More specifically, as part of a reorganization within our U.S. Federal capture and proposal teams, our leaders are now aligned to the market areas and agencies where they bring the most expertise. This alignment allows heightened focus on the customer, enabling us to build better relationships and gain a deeper understanding of our clients' needs. We are seeing early success with some of the investments made thus far. Shortly after the quarter closed, we were awarded a few contracts that align well with our strategy. We were awarded a $70 million single-award BPA with the Department of Energy, or DOE, Office of Intelligence and Counterintelligence, providing specialized software application development, technical advisory and consulting services. Our support sits at the core of a crucial mission within the DOE enterprise at a pivotal moment for the agency. Security of our nation's critical infrastructure is an imperative, and Maximus will provide support at the nexus of DOE headquarters, the National Labs, and the broader intelligence community. Also in April, we were awarded our first task order on the OPM Customer Support Center, or CSC BPA, valued at nearly $21 million over 3 years, including option periods. This win launches our support for OPM's expanded mission to provide benefits enrollment services for certain Federal agencies, beginning with U.S. Postal Service employees. Under the task order, we will be building out a modern cloud-based contact center platform and delivering customer support services, delivering both staffed operations and innovative technology, the OPM CSC task order takes full advantage of our recently announced Maximus Total Experience Management, or TXM, solution. The TXM solution supports our customer services digitally enabled strategy pillar. The goal of which is to elevate customer experience to achieve higher levels of satisfaction, performance and outcomes through intelligent automation and cognitive computing. TXM implements our strategy by helping federal agencies deliver trusted information and government services simply, consistently and securely. This solution seamlessly integrates people, experience, data insights and secure technologies into one digitally powered platform to reimagine government service delivery seamlessly across phone, text and chat channels. While on the topic of new wins, let me turn to our award metrics and pipeline. For the second quarter of fiscal 2024, signed awards totaled $568 million of total contract value. Further, at March 31, there were $797 million worth of contracts that had been awarded, but not yet signed. These awards translate into a book to bill of approximately 1.1x for the trailing 12-month period. Our pipeline at March 31 was $37.8 billion compared to $37.7 billion reported in the first quarter of fiscal 2024. The March 31 pipeline is comprised of approximately $1.31 billion in proposals pending, $987 million in proposals in preparation and $35.5 billion in opportunities tracking. Of our total pipeline of sales opportunities, approximately 75% represents new work. Additionally, 56% of the $37.8 billion total pipeline is attributable to our U.S. Federal Services segment. Our pipeline figures are reported as of March 31. As a result, they do not include 2 important rebids that we were tracking, but on which we have greater clarity today. The first is our contact center operations contract with the Centers for Medicare and Medicaid Services, which we discussed at length last quarter. CMS has recently reported that the RFP is expected to be released on or around May 16. As a reminder, CMS is recompeting the program earlier than expected with the expressed purpose of including a labor harmony agreement requirement. While we and other industry stakeholders have respectfully communicated our disagreement with this decision, we, of course, remain committed to our customer and the citizens we serve as this matter runs its course. We have and will continue to provide best-in-class customer service to CMS and the tens of millions of Americans we interact with each and every day, most of whom are senior citizens. As I mentioned on our first quarter call, since assuming operational responsibility for the CCO contract, we have consistently met or exceeded all contractual service levels with uninterrupted operations leading to the highest independently measured customer satisfaction in the history of the program, while accommodating occasional labor organizing events, which we have unequivocally respected. The second point I will make pertains to our medical disability exams contracts with the Veterans Benefit Administration, or VBA. Several of these contracts will also be up for rebid later this year. The early rebid is required because the contracts in place include a ceiling on the claims volume. As we have communicated, volumes have increased significantly since the passing of the PACT Act. Therefore, the VBA must recompete some, but not all, of the contracted regions in which we work. We remain optimistic about the outcome given our strong relationship with the VBA, demonstrated delivery capabilities and are continuing to invest in our operations. Our ability to deliver high-quality exams at scale in a complex programmatic and operational environment positions us well to remain a committed partner to the customer and the veterans we are fortunate to serve. Returning to the success of the quarter. David shared that our adjusted operating income margin forecast is a healthy 60 basis point improvement for the full year. That's attributable in part to the strong second quarter results, where adjusted margin was 11.1%. Some of this success is driven by the Maximus Forward initiatives I've mentioned on recent earnings calls. Fundamentally, this effort is a structured evaluation of the design, processes and resources that drive our delivery. We've taken a hard look at both client-facing programs and our corporate functions, asking tough questions, promoting innovative ideas and making hard but necessary decisions. Example initiatives we've shared with you include the AI Agent Assist and AI training pilots presented last quarter, currently in progress and showing promising results. The hiring of our Chief Digital and Information Officer, or CDIO, was an early decision driven by Maximus Forward. Under the leadership of Derrick Pledger, the department is on its way to becoming a technology-based and data-driven organization, designed to accelerate delivery of business outcomes, enhanced customer experiences and technology differentiation to drive competitive advantage. Since joining, Derrick has completed a comprehensive review, covering a lot of ground in a short amount of time and developed a plan aligned with our expanded vision for technology at Maximus. He is aligning technical solutions to enterprise strategy and business needs, including key pipeline opportunities. We are prioritizing investments in research and development activities that can provide greater operating leverage and working with our operations to develop cutting-edge technologies ahead of our customer needs. As part of the changes implemented, Derrick has added a Chief Technology Officer to his team. Our CTO will lead our technology and innovation organization and will be vital for setting and executing our strategic technology direction. Within the CDIO organization and also driven by the Maximus Forward program, we have recently invested in our supply chain through acquisition of one of our critical IT suppliers, which is expected to be accretive post integration. The group has been a long-term contributor to the success on our U.S. Services programs, bringing extensive engineering and research talent to enable greater depth, scale and capabilities in administering large critical government programs. We are excited to bring their team in-house and leverage their capabilities across our portfolio. While the success of the Maximus Forward program is driving shareholder value, it's also allowing us to continue investing in our people. Enhancements to our employee value proposition are driven by employee feedback and the continued effort to be market competitive in the compensation and benefits we provide and a long-term employer of choice. Our driving force is to provide for the physical, mental and financial well-being of our employees and their families. Over the past few years, our focus on our employee value proposition has led to significant enhancements to our benefits programs. Examples include increasing the employer contribution and reducing deductibles on all HSA plans, launching a PPO plan and adding free telehealth options, all in the face of a macro backdrop of rising health care costs. As we look ahead at our 2025 benefits plan, we are excited to continue enhancing our offerings. The return on investments made in our people is clear when analyzing our recent independently conducted global employee engagement survey results. The KPI I find most meaningful is the employee Net Promoter Score, which measures employee loyalty to the company. Fiscal year 2024 survey results showed an overall Net Promoter Score of plus 31. This is an 11-point increase from the fiscal year 2023 results and a 26-point increase from 3 years ago when we first asked PwC to conduct this annual survey. Maximus has created a positive employee experience by fostering a culture of listening, feedback, transparency and accountability. I'm very grateful to everyone involved in driving such impactful change throughout our organization. As I wrap my prepared remarks, I'd like to take a moment to highlight our continued recognition as a leader in veteran employment. Maximus has once again been honored as a VETS Indexes 5 Star Employer, marking the third consecutive year we've been recognized for our commitment to veterans and military connected individuals. This year, we were also proudly named a top veteran employer by Military.com. These accolades underscore our dedication to recruiting, hiring, retaining, developing and supporting military personnel and their families. Our initiatives celebrate the unique skills and experiences that veterans bring to our organization, reflecting our deep rooted respect for military service as a core part of our identity and mission in public service for nearly 5 decades. In closing, we continue to be pleased with our fiscal year 2024 performance thus far and remain optimistic about the growth of the company through expansion in our core business as well as a heightened focus on investment in new work opportunities. And with that, we'll open the line for Q&A. Operator?