R. Tidey
Thank you, Greg, I appreciate your comments. Good morning, everyone. It is a great honor to be appointed President of our company. I am delighted to have the opportunity to collaborate with our outstanding global team to build on the successes we have achieved. The promotions in our sales and marketing groups that Greg mentioned were important steps. It was very gratifying to see senior leaders with whom I have worked with for years, assume greater responsibility. Erin Israel, who has been with the company since 2000 and who has been serving as Senior Vice President of Strategy and Marketing, now also, has oversight of our Global Commercial business. Wayne Albrecht, who joined the company in 2003 and has been serving as Vice President, North [Technical Difficulty] is now Senior Vice President, Global Consumer Sales. Erin and Wayne are both very strong leaders. I have the utmost confidence in their ability to quickly settle into their new roles and do a fantastic job for us. I, too, was pleased with our first quarter performance in getting 2024 off to a good start. Our results reflected progress of our 6 strategic initiatives. Our initiatives are designed to enable us to increase revenue, margins and cash flow over time and build value for all of our stakeholders. Let me briefly discuss each of our strategic initiatives, what they are, the plans for growth and how each initiative is performing. I will first continue the discussion Greg began with respect to strategic initiatives to accelerate the growth of our new Hamilton Beach Health business. We are very excited to have become a participant in the home health care management business. Rapid growth is being driven by technology, innovation and a growing shortage of medical staff that formally treated certain conditions in office settings. These solutions improve accessibility to health care services for many people. They enable providers to identify changes in the patient's status and facilitate faster interventions. Most importantly, they enable patients to participate more actively in their health care journeys, leading to more favorable outcomes. Our strategy is to combine our strengths, including our trusted brand name and our leadership in innovative product development, engineering, sourcing, marketing, sales and distribution with partner companies that have strengths in areas such as digital capabilities and patented technologies. HealthBeacon brings a number of these strengths, including strong specialty pharmacy relationships along with the know-how, software, patents and IP that are needed to support the system we provide to patients who are managing chronic diseases. The primary system we currently provide is called the Smart Sharps Bin from Hamilton Beach Health. Patients receive a countertop device that we help design, source and distribute. This device is connected to an app that uses patented technology to provide medication reminders, tracking and 24/7 patient support. The countertop device has a protected container inside that serves as receptible for used sharps. Once the bin begins to fill up, technology provides an alert for a new one to be sent automatically and the patient returns the container with the used sharps and the prepaid package for safe disposal. While we've been working with HealthBeacon team for the past 3 years, we are further integrating our team and resources and that process is going very well. We are optimistic about expanding this business over time. We are working with existing specialty pharmacy customers to add patients to the roster of subscribers who use our system. We are also working to secure business with additional specialty pharmacies. Further, we are working to add new treatments to the program, thereby increasing the number of chronic conditions that are managed using our system. We see the acquisition of HealthBeacon as the first step in increasing our participation in the home health care management business. We are in discussions with other prospective partners, particularly ones with unique technological capabilities who could significantly benefit from collaborating with partners like us with our broad commercial agencies. Next, I will discuss our strategic initiative to [Technical Difficulty] core Hamilton Beach and Proctor Silex brands. Our 2 core brands have served the needs of consumers for over 100 years. These 2 brands are known for quality, durability and innovation. We participate in more than 50 categories. In the U.S., Hamilton Beach is the #1 selling brand based on units sold in the small appliance and garment care industry. In the e-commerce channel, Hamilton Beach and Proctor Silex, both have 4.4 average star ratings and favorable reviews. In recent years, we rebranded Proctor Silex as Simply Better. This product line is targeted to consumers who deserve attractive -- who desire attractive, but practical product design, and essential functionality, without a lot of options and extras at the accessible [Technical Difficulty]. In the first quarter this year, unit volume for our core consumer brands increased 9.5% and dollar sales were nearly 2% or nearly -- were up nearly 2% compared to a year ago. This followed an impressive performance in 2003 when sales of these brands were flat with 2022, outperforming the industry by more than -- by the industry's more than 5% decline. Our goal for the Hamilton Beach and Proctor Silex brands is to further increase our growing share. We devote significant resources to investing in our core competencies that are critical to creating a competitive advantage and driving share. These include innovation, new product development and digital marketing. We refresh existing products and develop new ones based on consumer-driven research. Let me mention a few of the new product innovations we are launching this year. We have further evolved our popular line of FlexBrew coffeemakers. We pioneered the concept of a multiuse machine that brews a single cup or a carafe of coffee. Our latest model provides a faster brewing time. It can make hot or iced coffee using either pods or ground coffee. It is programmable and provides a removable reservoir that fits on the side or the back to enhance counter space. We expect this new line to be a strong contributor as we have already have broad support from major retailers. Also in the coffee category, we have added several new espresso machines, increasing our participation in the category that is fast growing. In the slow cooker category, we have answered the consumer's desire to start recipes using frozen foods with new models that defrost first and then cook, saving cooks a lot of time. We have also further evolved our extensive line of air fry toaster ovens, regular and personal blenders and hand and stand mixers, all of which are particularly good sellers for us. Next, I'll discuss our progress to gain share in the premium market. The premium part of small appliance market accounts for more than 40% of the total industry dollars. We have been increasing our participation in the premium market by developing, licensing and acquiring new brands. Our own premium brands include Weston and Hamilton Beach Professional. We license the brands for CHI premium garment care products, Clorox True, HEPA air purifiers, and Brita Hub, countertop electric water filtration appliances. We have an exclusive multiyear agreement to design, sell, market and distribute Bartesian premium cocktail delivery machines. In March of last year, we announced a similar agreement with the company by the name of Numilk to provide the next generation of specialty appliances to create a variety of fresh plant-based milk products in the home and in commercial establishments. The Numilk Home Machine is available for purchase on Numilk.com and will soon be available on Amazon. We are incredibly pleased with the sales of our CHI garment care products. We recently introduced 3 new irons and a garment steamer featuring CHI's Lava technology, which they used in their curling and hairstyling irons. Lava is a great heat conductor, and we're excited to deploy this innovative technology and our products. Based on several new placements we have secured, we look for CHI to be a meaningful contributor to our sales of premium products this year. We're experiencing great momentum and significant point of sales gains with our line of Clorox air purifiers. We also planned a launch in Clorox humidifier this summer. We believe we are well positioned to drive our Clorox brand business going forward. In 2023, the premium market accounted for 15% of our total revenue. Last year, while sales of premium products overall decreased compared to '22, they increased 10% in the fourth quarter. Sales were down in the first quarter of this year, which we attribute to seasonality following our strong holiday selling period and to a certain extent, the impact of inflationary pressures on consumer spending. We remain confident in the opportunity to increase our partnership in the premium market and its potential to contribute to our revenue growth and margin expansion over time. Our growth plans include leveraging our current stable of brands, new product development, digital marketing and adding new brands through additional partnerships and acquisitions. Next, I will discuss our strategic initiative to develop a leadership position in the Global Commercial market. This market has been up and down over the past few years due to the significant unfavorable impact of the pandemic. In 2023, our revenue from commercial products decreased 15% compared to 2022 when revenue grew 50% and reached the highest level in our history. This extraordinary growth was driven by a rebound in demand in the food service and hospitality industries following demand softness during the pandemic when many restaurants and hotels were closed. In 2023, sales of our commercial products accounted for 8% of our total revenue. We are working hard to exceed our all-time high over the next few years. We were pleased to see the sales of our commercial products increased slightly in the first quarter of this year compared to a year [Technical Difficulty] for this market, we provide commercial grade countertop equipment to the food, service and hospitality industries worldwide. Foodservice customers include traditional and fast food restaurants as well as bars and cocktail lounges. For the hospitality industry, we provide small appliances to be used as room amenities and in breakfast bars. Geographically, we prioritized North America, Europe and Asia. We currently do business with many of the leading food service and hotel chains. We are working to expand our business with existing customers and add new chains to our to our customer base. More recently, we have identified new opportunities with convenience stores and cruise lines. In food service, which is a more developed business for us, our core strength going back for many decades has been the mixing and blending categories. This year, we have launched a new blender called the Summit Edge. It is powerful, providing excellent performance for ingredients that are difficult to blend. It is quiet and easy to use. Our company is known for our high-quality blenders. We believe the Summit Edge is our best blender yet. This product is shipping into several chains now and has received favorable reviews from customers across the globe. In recent years, we've been expanding into the back of the house with several new food processing products, including our line of BigRig immersion blenders, rice cookers, [Technical Difficulty] hand mixers. Some of the partners I mentioned in the premium -- -- in the discussion of the premium consumer products also have application in our commercial business. For example, we have created a commercial grade version of the Bartesian cocktail maker and the Numilk plant-based milk maker. The Bartesian professional cocktail machine is selling well with both foodservice and hospitality customers. The Numilk commercial machine will become available later this year and has gotten a particularly strong interest from coffee shops. We remain extremely optimistic about the potential for the Global Commercial market to provide significant opportunities for us in terms of revenue growth and margin expansion in the future years. Next, I will discuss our initiative to accelerate our digital transformation. The e-commerce channel represents a strong and growing part of our business. Brand reputation, product features, innovation and star ratings all play a critical role in driving online sales. These all are areas where we excel. We are investing in gaining share in the e-commerce channel in North America for retail products and globally for commercial products. This includes investing in marketing tools to drive online visibility and sell-through for our brands and products as well as implementing best practices for content, advertising and fulfillment strategies. In 2023, our total e-commerce sales, which includes both consumer and commercial products, represented 39% of our total revenue. The e-commerce channel is developed in the U.S. and Canada. The e-commerce is becoming increasingly important to the sales of commercial products, but they're still insignificant compared to the consumer products. If we consider only the sales of our U.S. consumer products, e-commerce sales in 2023 represented 48% of our total revenue. Our brands earned star ratings of 4.3 or better, and 4 of our brands earned 4.5 stars or better. Our products receive favorable reviews from customers, experts and influencers. High star rating is a result of our commitment to designing and engineering consumer-preferred products and implementing leading quality control standards. Given the role the Internet plays in influencing consumers brand preferences and purchasing decisions, we are committed to allocating significant resources to growing online sales and share. Finally, I will discuss our strategic initiative to leverage partnerships and acquisitions, identifying and securing businesses with a strategic fit to our portfolio is an important aspect of our growth strategy. We are actively engaged in the pursuit of additional trademark license agreements, strategic alliances and the acquisitions to drive -- and acquisitions to drive growth in our markets. As we have previously reported, our acquisitions include Weston and HealthBeacon. We have entered into several exclusive agreements with outstanding business partners that combine our strengths with advantages provided by other companies. As a result, we have entered new large and fast-growing markets and in some cases, created new categories. Many of our collaborations serve both retail and commercial customers. In closing, it has been rewarding to see our team accomplished so much over the past few years. We are well positioned for success over the long term. We expect to benefit from the many strengths, which include our good thinking culture, our leadership in the small kitchen appliance industry, our portfolio of leading trusted brands, our proven customer-driven innovation capabilities and our strong relationships with all leading retailers. We are encouraged that consumer spending for the small kitchen appliances remains resilient. We believe we are well positioned to build upon a momentum we carried into 2024 and deliver solid performance for the year. And then now I will turn our discussion over to Sally.