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Ladies and gentlemen, thank you for standing by. Welcome to the American Express Q2 2024 Earnings Call. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session. [Operator Instructions] As a reminder, today's call is being recorded. I would now like to turn the conference over to our host, Head of Investor Relations, Mr. Kartik Ramachandran. Thank you. Please go ahead.

Thank you, Donna, and thank you all for joining today's call. As a reminder, before we begin, today's discussion contains forward-looking statements about the company's future business and financial performance. These are based on management's current expectations and are subject to risks and uncertainties. Factors that could cause actual results to differ materially from these statements are included in today's presentation slides and in our reports on file with the SEC. The discussion today also contains non-GAAP financial measures. The comparable GAAP financial measures are included in this quarter's earnings materials as well as the earnings materials for the prior periods we discussed. All of these are posted on our website at ir.americanexpress.com. We will begin today with Steve Squeri, Chairman and CEO, who will start with some remarks about the company's progress and results. And then Christophe Le Caillec, Chief Financial Officer, will provide a more detailed review of our financial performance. After that, we'll move to a Q&A session on the results with both Steve and Christophe. With that, let me turn it over to Steve.

Good morning, and thanks for joining us. As you saw in our earnings release issued a short time ago, we reported strong second quarter results and raised our EPS guidance for the full year, based on the continued momentum we're seeing in our core business. Revenue in the quarter reached an all-time high and earnings grew 44% year-over-year or 21% after excluding the gain of $0.66 we realized from the sale of Accertify. The strong performance of our core business year-to-date and our expectations for the balance of the year will enable us to increase our investments in marketing and other strategic areas that drive our growth without using any of the proceeds from the Accertify sale, while still delivering exceptional earnings results. In fact, we now expect to invest around $6 billion in marketing this year, up about $800 million versus last year, all of it funded from the results of our core business. As a result, we are raising our EPS guidance range for the full year to $13.30 to $13.80, up from $12.65 to $13.15 previously, and we continue to expect revenue growth in-line with our 9% to 11% range for the year. As we've seen through the first half of the year, our core business continues to generate strong momentum, even against the backdrop of a slower growth environment. The continued momentum we're generating reflects the earnings power of our business model, which is driven by several interrelated factors, including. First and foremost, the quality of our loyal premium customer-base, plus the increasing scale of our business, a well-controlled expense base, the success of the strategic investments we're making to enhance Amex membership and our talented colleagues around the world. Our continued strong performance starts with our premium customers, who are high spending, long-tenured and have excellent credit profiles. And we continue to attract large numbers of high quality premium customers with our superior products as seen in the consistently strong new account acquisitions and 24 consecutive quarters of double-digit card -- double-digit growth in card fee revenue we've delivered. Next is scale. Over the past few years, the scale of our business has grown significantly. Compared to year end 2021, revenues have grown by nearly 50%, card member spending has increased by almost 40%, cards-in-force globally have risen by around 23 million, or about 20% and the number of merchant locations on our network has grown by over 30 million, or nearly 50%. This increased scale drives growth and gives us significant flexibility in running our business for the long-term. At the same time, our operating expenses are growing well below revenues as we drive efficiencies across the business. The combination of our increasing scale in our well-controlled expense base produces significant operating leverage that generates more investment dollars we can inject into our business. Another key factor driving our momentum is the success of the strategic investments we've been making in critical areas like marketing, value propositions, technology, control management capabilities, and talent to sustain our growth. And to keep the momentum going, we're continuing to invest in enhancing our unique membership model through ongoing product innovations and new capabilities and benefits. For example, as we execute our strategy of regularly refreshing our products, we focused on embedding additional value in our premium cards to make them highly attractive to customers across generations and geographies. This enables us to add large numbers of new premium card members to our customer base, drive greater engagement with existing customers and price for the value we add. We are on track to refresh approximately 40 products globally by the end of the year. As part of that number, we look forward to announcing our refreshed US consumer gold card in the coming weeks, adding to the nearly two-dozen refreshed and updated products we've announced through the first half of the year. We also continue to add new capabilities and benefits through both internal innovation and bolt-on acquisitions. For example, our Resy dining reservation platform has seen significant growth since its acquisition in 2019 and our planned acquisitions of Tock and Rooam will further expand our dining portfolio, giving our customers access to more great restaurants and increasing the digital offerings we provide to restaurants and merchants in the Food & Beverage industry. Finally, our talented colleagues across the company are the engine that drives our growth. Their creativity, determination and deep commitment to providing the best customer experience every day is what has made American Express what it is today and will continue to make us successful in the future. The combination of all these factors is what drives our premium business at a scale that can deliver superior earnings on a sustainable basis. The power of our unique business model and the ongoing momentum we're seeing in the business, driven by our loyal customers and dedicated colleagues, gives us confidence in our ability to achieve our expectations for the year and our long-term aspiration for the business. With that, I'll now turn it over to Christophe.

Thank you, Steve, and good morning, everyone. It's good to be here to talk about our second quarter results, which reflect another quarter of strong performance. Starting with our summary financials on Slide 2. Second quarter revenues were $16.3 billion and grew 9% year-over-year on an FX adjusted basis. Net income was $3 billion in the quarter, generating earnings per share of $4.15. Our second quarter results also reflect the sale of our Accertify business, which closed during the quarter. We recognized an after tax gain on the sale of $479 million, equating to $0.66 of EPS impact. Excluding this gain, EPS grew 21%, reflecting the power of the business to generate strong earnings growth even in a slower growth environment, as Steve noted. On Slide 3, Billed Business grew 6% versus last year on an FX adjusted basis, reflecting stable growth and in-line with the softer spend environment we've seen in the past few quarters. The stability in spend growth was also visible by category where we saw 6% growth in goods and services, 7% growth in travel and entertainment spending. We did see some slower growth in certain T&E categories versus the prior quarter, such as in airline and lodging. At the same time, growth in our largest T&E category, restaurants remained strong and goods and services strengthened a bit versus the prior quarter when excluding the impact of leap year. Stepping back, while spend growth in certain categories was slightly higher or lower versus the prior quarter, overall spend growth was stable and we continue to see strong growth in the number of transactions from our card members, which grew 9% this quarter. There are a few other key points to take away as we then break down our spending trends across our businesses. Starting with our largest segment on Slide 4. US consumer grew billings at 6% this quarter with balanced growth across both goods and services and T&E. Our premium customer base continues to demonstrate steady growth. We also saw growth across all generations. Millennial and Gen-

Thank you, Christophe. Before we open up the lines for Q&A, I will ask those in the queue to please limit yourself to one question. Thank you for your cooperation. And with that, the operator will now open up the line for questions. Operator?

[Operator Instructions] Our first question is coming from Ryan Nash of Goldman Sachs. Please go ahead.

Hey, good morning, Steve. Good morning, Christophe.

Good morning.

Good morning.

Steve, can you maybe expand on what you're seeing in the US consumer and SMEs? In US consumer, we saw a little bit of a slowdown from 8% to 6%. Are you seeing a broader slowdown in the consumer? Maybe just talk about what you're seeing on a same store sales basis? And then on the SME side, you obviously saw a slight uptick. So maybe if you could just expand on those both. Thank you.

Yeah. So I think look, in US consumer, you saw a little bit of a sequential decline. But also remember, last quarter, we had the extra day. So it's not really apples-to-apples. But listen, the US consumer was 6% up for the quarter. It continued to be strongly influenced by Millennial and Gen-

Thank you. The next question is coming from Don Fandetti of Wells Fargo. Please go ahead.

Yeah. Can you talk a little bit, I know you're reiterating your revenue guide for '24 of 9% to 11%, but just given results, do you think you're sort of more leaning towards the mid-to-lower end? And then can you talk about where you're investing in marketing in terms of US consumer, commercial and international?

Yeah. So I think, look, quarter-to-date, we're at about 10% both reported and FX. And for the quarter, we were at 8% and 9%. And so I think we're going to wind-up within that range. And I think depending upon how organic either rebounds or stays where it is, we'll determine where we wind-up within that range, but we're very comfortable with sort of the 9% to 11%. As far as investment, what we do is, we will look at the myriad of opportunities that we have to acquire more card holders and depending upon at any given point in time because our acquisition engine is a very dynamic engine and things change all the time. We will allocate those investments either US consumer small business or international. Traditionally, the US consumer business would get more of that investment, followed either by international and small business. But as I sit here today, it's hard to say exactly what percentages will be, but it will be focused on acquiring more cardholders. And the key about that is that when we acquire cardholders in the second half of the year, it's really not going to drive spending for us this year. It will -- what we're doing here is we're investing for the medium and the longer term and it will acquire cardholders that will spend for us, for us next year. So I think the takeaway from the point that Christoph made and the point that I made is the business is so -- we feel the business is strong right now that we're able to invest more and we have line of sight into those opportunities without compromising on credit.

The only thing I will add to that, Don, is that the revenue growth was exactly as we were expecting it to be. And as we talked about it under Q1 call, we talked about stable billings, which is exactly what we got. We talked about card fee remaining in terms of growth where it was in Q1 before picking up a bit of momentum in the balance of the year. We still think that is the right way to think about card fees. And we talked about NII growth rate moderating a little bit. So that revenue growth is where we thought it would be.

Thank you. The next question is coming from Sanjay Sakhrani of KBW. Please go ahead.

Thanks. Good morning. Steve, I think I heard you say a gold cart refresh will probably be announced shortly. I guess, just can we contextualize what that means? I assume it probably helps card fees next year. And then just the spend trends intra-quarter, were those pretty stable? It sounds like they were, but just clarifying.

Yeah. So, not going to get into the details of the card. But what I would say is, one of the big advantages of the refreshes is it makes the marketing dollars work a lot harder, right. So what happens is, when you do a product refresh, whether it's Gold, whether it's Delta, whether it's Hilton or whether it's another Gold or Platinum card that we do internationally, what happens is you're able to provide more value to those cardholders that already have the product. You may be able to upgrade a Green to a Gold. And obviously, you're able to acquire even new cardholders with that. And what happens is as you go out and acquire new cardholders, you'll have buzz around the fact that we have a new card and it has obviously a different value proposition and you'll have the marketing that goes with it. And so, when you do a refresh and you have your marketing spend, that your marketing dollars work a little bit. The overall value proposition is a lot stronger and it works a little bit harder for you.

And when it comes to their intra-quarter billings, we typically don't talk about those and there's nothing much to say here. So there's nothing noticeable in terms of monthly billing growth.

Thank you. The next question is coming from Craig Maurer of FT Partners. Please go ahead.

Good morning. Thanks for taking the question. I wanted to ask about the marketing spend and it seems like you're putting the pedal down. So typically, when American Express does this, it's because -- or at least in the past, you've seen this happen because Amex is either anticipating or already seeing a slowdown from competitors in terms of their market activity and you see a significant opportunity to gain share. Is that -- is any of that thought process going into this year? And second, business development costs were lower than what was being forecast. So I'm curious if that's due to some slower partner growth that might have meant less incentives or what went into that? Thanks.

Yeah. So a couple of points, I think $6 billion for the year in total marketing is not an area we've ever -- it's not an area we've ever been in before and an $800 million year-over-year increase is a pretty significant increase. I think that when we make a decision, Craig, to put more marketing dollars in, it's because we see the opportunity. And if you look at where we have been from a marketing spend for the first two quarters, that would show a trajectory of $6 billion. So we're really keeping all of our marketing spending consistent quarter-to-quarter because we do see the opportunity. And we see the opportunity within the credit box and within the dimensions of who we're looking for, for our cardholders. It's not due to a -- we're not making this investment because of a slowdown in billings. This was something that we had planned to do at the beginning of the year where billings were, where they weren't going to be. And as far as competitors pulling back, I don't see competitors pulling back at all. I think competitors right now -- the environment is just as competitive as it's ever been. Obviously, you make these investments because obviously you want to gain -- you want to gain more traction with your cardholders and you want to gain more share.

Craig, let me add a few things and I will also answer your question about business development expenses. So the other element here to factor into the decision to invest more is the visibility we have in the balance of your performance. The business is generating a lot of earnings. We have more visibility in terms of the credit performance in the balance of the year in terms of the OpEx as well and that gives us confidence in our ability to actually deploy more marketing dollars. And to get to your question about business developments, it's expenses, there's nothing here significant. There was in the quarter some efficiencies, I will use that word in terms of the commercial spend and the incentives that we have with some card members and partners here and it gave us a bit of efficiency, but there was nothing related specifically to co-brand partners or anything of that nature.

Thank you. The next question is coming from Rick Shane of JPMorgan. Please go ahead.

Thanks, everybody for taking my question. And I apologize, I can't see my computer this morning, so it's a little hard to get context on the marketing spend. But what I'm trying to understand is the following. What I've heard is that given the strength of the underlying business, the incremental marketing spend is going to be funded organically as opposed to from the Accertify gain. What I'm wondering is that $800 million year-over-year, has that changed materially from your prior guidance? Have you, in fact increased your expectations and funded it organically? Or is it roughly the same and it's just a matter of how you're going to pay for it?

Yeah. Let me take that question and I hope you fix your computer problem soon. The way to think about this is, we always -- so we entered the year thinking we want to invest and we want to invest more because we see the opportunities and they are compelling investments with attractive returns. The fact of the matter is that the core business, which I would define as like the business, excluding the Accertify gain is generating more earnings than we had anticipated. So you're right, we can afford to spend more and to fund it through the core business. But on top of that, we also raised a little bit our marketing dollars. Now it's not a significant amount. As we've said in the past, in a given week, we spent $120 million on average of marketing dollars. So $100 million or $200 million a bit more or a bit less, it's actually not that material. But the key thing here is that in terms of the funding, it's going to be funded all from the core business and because it's generating more earnings than we had anticipated at the beginning of the year.

Thank you. The next question is coming from Jeff Adelson of Morgan Stanley. Please go ahead.

Hey, good morning, Steve and Christophe.

Good morning.

Good morning.

Just wanted to revisit the credit quality a little bit. I know last quarter, Christophe, you were talking about your expectation for write-offs to kind of continue ticking up from here. And it seems like your view has now shifted to a more stable outlook over the rest of the year. Can you just maybe talk about what you're seeing from your core customers' health and maybe what's driving some more confidence in the outlook there? And then should we also be thinking about a stable reserve rate from here versus, I think you were talking about more of an uptick over the rest of the year as well previously? Thank you.

Yeah. Hey, good morning, Jeff. So you're right, we have changed a little bit the way we think about credit write-offs for the balance of the year. And we are at the beginning of Q3 now, we had good visibility in terms of what's going to write-off in Q3 and Q4. So we can be more confident in terms of providing a direction here. And to your point, the direction we're providing now is that it's going to be like stable at about the level you saw in Q2 at around 2.1%. Now, I need to say this specifically to address your question on the reserve and how to think about it for the balance of the year. A big driver of the reserve is going to be the delinquency levels, right. Those card members that are showing signs of -- signals of stress early on. The delinquency improvement in the quarter, there is seasonality in that improvement, right. And so we expect that delinquency rate is just going to probably tick-up a bit in the balance of the year and that will drive a bit of incremental reserve together with the volume growth that we expect to see. But from a reserve rate standpoint, we are 2.8%. It's a good reference point for what to expect for the balance of year. It might increase a little bit. We'll see. It's hard to predict where CECL is just going to land exactly at the end of Q4, but it's a good guide in terms of what to expect for the balance of the year. I would expect 2.8%, maybe 2.9%, but we're going to be in that range. And to your point, credit losses, we expect stability from where we are now for the balance of the year.

Thank you. The next question is coming from Mark DeVries of Deutsche Bank. Please go ahead.

Yeah, thanks. As I think you pointed out, it is pretty unusual for you to let a gain like the Accertify gain fall to the bottom line. And I realize you don't give 2025 guidance, but Steve, just kind of wondering if you still expect to target that mid-teens EPS growth off this higher 2024 EPS level?

Well, I'm actually glad you asked that question because it is a one-time gain. And so as we do give guidance for next year, we certainly do expect to be in that mid-teens EPS range. However, we will be -- and we'd expect that people would adjust for that one time gain. I think by calling out that one time gain the way that we have and not using it within the business, I think it makes your job a little bit easier to just sort of remove that and then build from there. Because, when you look at it, it's a one-time gain. That's why they call it a one-time gain. But the thing that I would also point out is that, because we have elevated our marketing spending to where it is using the core business and not use the one-time gain and that gives us the opportunity to actually reset our marketing at a much higher level for next year, which will allow us to drive even more growth as we go forward. So, that's the big advantage that we look at this by not using a one-time gain and saying, hey, look, that's what we didn't have in our core. By adjusting up our marketing by using core earnings, our anticipation is we'll be able to keep that marketing there and grow from there going forward versus going back to the $5.2 billion.

Thank you. The next question is coming from Chris Kennedy of William Blair. Please go ahead.

Good morning. Thanks for taking the question. At the Investor Day, digital banking was one of the key areas of investment over the next couple of years. Can you just talk about those investments and what the goal is there?

Yeah. Look the overall goal is to be more engaged with both our small businesses and to be more engaged with our consumers. And I think, you know, digital banking is a bit of a journey for us. We now have multiple accounts and we're just going to continue to invest not only in capabilities, but continue to invest in making sure that our customers are using that. So there'll be more to come on that, but we're at the beginning of this journey and there's still a long way for us to go.

Thank you. The next question is coming from Terry Ma of Barclays. Please go ahead.

Hey, thanks. Good morning. Just want to get some more color on how your announced product refreshes are going in terms of just acquisitions, retentions and just overall receptiveness and whether or not you still feel pretty good about having net card fees exit the year higher than last year?

Yeah. In terms of acquisition or the product refreshes?

In terms of just overall how product refreshers are going? And whether or not, you still feel pretty good about having net card fee growth exit the year?

Yeah, net card fee. So we feel very good about either adding a bit more momentum as we said in terms of the card fee growth, we are at like 16% FX adjusted and we are definitely expecting this to tick up a bit in the balance of the year. It's on the back of the product refreshes, but not only on the back of product refreshes, I mean they're the single most important -- as I said in my prepared remark here, single most important element of that is the renewed commitment that card members, tenured card members in the portfolio make every year to actually renew their membership, right. That's a super important element of the mix here. But card refreshes, we are on track. We talked about 40 products and we are tracking well against that. And as Steve said, gold is next to come.

Yeah. I mean we're about halfway through on those product refreshes. Gold is the next big one to come. And it's really a little bit too early to tell how each one individually has done. But what you look at is 3.4 million cards, 3.3 million cards acquired and retention rates are still strong. And those are the things that you look at, but we'll be able to have more color as the year goes on.

Thank you. The next question is coming from Saul Martinez of HSBC. Please go ahead.

Hey, good morning, guys. So a question on your EPS guide, the mid-point of your guidance range implies an EPS in the second half that at the mid-point of the range suggests around 2.6% growth. I think at the higher end, it's roughly, it's a little under 7%. Now, obviously, the higher marketing explains the bulk of it, if not all of it. But just wanted to ask, is there anything else there that is relevant that we should be thinking about driving that deceleration and maybe different than what you had anticipated? Because obviously, on a core basis, your numbers tripping out of Accertify have been better than expected in the first half, yet core basis kept EPS guide unchanged. And on that second half outlook, I think you have said in the past, correct me if I'm wrong, that card deceleration ends the year closer to 20%. I think you -- I don't think you've given a specific number on this call other than to say you see some acceleration, but it's 20% still the bogey there? Thanks.

So we haven't given a number. So, and I'm going to stick to that. But your math is -- we've done the math as well and we're looking at those numbers and you need to factor as well into account the fact that last quarter, we had like about $200 million of one-off gain as well. You might remember linked to the URR model. But when -- as you think about the balance of the year, there are a couple of additional items to bake into your forecast. The first thing is that, as I said it was one of previous question, I think it was from Jeff, we expect to build some balances in the balance of the year for credit reserves, CECL balance -- CECL reserves, sorry. And so, that will put a bit of pressure on the EPS. The second thing is that OpEx, we're investing in technology. As I said in my remarks as well, we're investing in our control management capabilities. And typically as well, it's a seasonal factor at American Express, we've seen operating expenses pick-up a little bit towards the end of the year. So when you bake all of this into account, including a bit more marketing that we are projecting at this at this point in time, in the balance of year, you actually get back on your feet and you'll see that the EPS cadence or run rate is actually not moving that much and remains like very high.

Thank you. The next question is coming from Moshe Orenbuch of TD Cowen. Please go ahead.

Great. Thanks. And is there, Kartik, as you look at the net interest income, that did decelerate about six points in the quarter from the first quarter level, but still the growth rate of NII is still well above the growth rate in loans. As you kind of approach the end of the year, do you think that those two kind of converge or will there be margin pressure? And could that net interest income growth be lower than the growth in balances by then?

Yeah . Thank you for your question, Moshe. There are a couple of things to keep in mind here. The first one is that, as I've said, we should expect the volume, the balances, the loans to growth rate to moderate a bit further in the balance of the year, although it will remain in double-digit. From a yield standpoint, we have a slide that shows the yield. We had a bit of a yield improvement on the back of, I would say a few things, year-over-year yield improvement on the back of their revolve rates are a bit higher and they keep ticking up a little bit. And the second thing is and as we covered during the Investor Day on the funding side, we still have this dynamic around a bigger share of our funding mix going to high yield savings accounts, which for us is an effective funding channel. And so that dynamic is still going to play out in the balance of the year. And so you should expect to see the NII growth rate kind of like moderate a bit in the balance of the year.

Thank you. Our final question will be coming from Mihir Bhatia of Bank of America. Please go ahead.

Hi. Thank you for taking my questions. I wanted to go back just on -- just staying on spending and revenue. Is it fair to say that you're planning for this softer spending environment to continue for the next couple of quarters. So discount revenue growth will be at like current quarter levels is probably a fair way to think about it or are you thinking any change in that trajectory? And then just relatedly on spending, if I could just -- if you could just discuss what happened in large and global spend? It looked like it decelerated a fair amount. So is there anything to call-out there? I mean, I know it's a smaller business, but it's a fairly meaningful deceleration.

So let me take the first one around how we're thinking about billing. So we are -- as I said, we see a lot of stability across the last two quarter, three quarters and even a bit further when you look at this in detail. So from a guidance standpoint, when we develop the guidance and the revenue guidance, that's what we bake in. If there is upside to that spend level, then all -- it's going to be a good thing for us. But from a guidance standpoint, that's what we are assuming on the revenue side. When it comes to global and large, last quarter, you remember, there was like a tick up, it was at 5%. This quarter there was a -- we're back to that 0%. There are few things here, like there's really nothing meaningful outside of like we noticed in like one specific client like a significant drop in terms of their card member usage, but there is nothing really material there, not big change, not an inflection point in terms of what we see in terms of corporate card spend. Donna, back to you.

All right. Well, with that, we will bring the call to an end. Thank you again for joining today's call and for your continued interest in American Express. The IR team will be available for any follow-up questions. Thank you. Donna?