Amanda G. Baldwin
Good morning, everyone. Thank you, Mike, and welcome to the Olaplex team. Mike brings over 15 years of Investor Relations and financial services experience, including leadership roles at Shake Shack and multiple years covering the consumer sector as both a public market and private equity investor. I look forward to you all getting to meet him as he partners with myself and the rest of the Olaplex team at this pivotal time in our ongoing transformation. We're pleased to share our second-quarter results that marked continued progress in our transformation journey. As I have said consistently since day one of joining Olaplex, it remains important to recognize that the transformations are rarely linear, especially those that are as broad as ours, touching all parts of our organization and business model. We are encouraged by the signs of progress year-to-date, and we also recognize that there remains more work ahead as we balance improving the business in the immediate term with simultaneously positioning Olaplex for sustainable long-term success. Through our team's tireless execution of our Bonds and Beyond strategy, we delivered a solid first half of the year and encouraged by our progress. As we enter into the second half of 2025, we remain focused on delivering the results we guided to at the outset of the year and further laying the foundation for our ongoing transformation. Before diving into our strategic progress, here is a summary of our second-quarter results. Net sales of $106.3 million, up 2.3% year- over-year, with adjusted EBITDA of $24.6 million, a margin of 23.1%. Turning to our performance by channel. In Professional, we are seeing early traction from our Pro FIS efforts driven largely by our U.S. business. Specialty retail sales were down in the quarter. However, our sell-through at key retailers improved sequentially versus first-quarter levels as we are beginning to see the benefits from our marketing investments. Direct-to-consumer led our performance with sales rising low double digits, aided by a favorable response to our upgraded olaplex.com site and strategy to consolidate promotions into key tentpole moments. Now let me discuss the execution of our strategy and an update on our progress year-to-date. As a reminder, we have three strategic priorities for 2025. First, Generate Brand Demand; second, Harness Innovation; and third, Execute With Excellence. First, Generate Brand Demand. Year-to-date, we have invested $45.4 million in non-payroll sales and marketing, an increase of approximately $14.6 million over the same period last year, while still generating strong 24.7% adjusted EBITDA margin. In the second quarter, we were #1 in EMV across prestige hair care and are pleased this investment is driving improvement in sell-through and other leading indicators of long-term brand health. Generating demand requires building a brand and a marketing engine, which we view as being implemented in three stages: first, building the brand baseline; second, creating a brand platform; and third, building an ongoing content engine. We began 2025 by building the brand baseline, making fundamental changes in how Olaplex shows up for professionals and for consumers, representing a new more elevated, emotionally resonant, and Pro FIS visual identity while still maintaining our scientific core. In late February, we unveiled this new look in the U.S., featuring a revamped website designed to elevate storytelling, education, and commerce. We also rolled out a refreshed in-store visual merchandising at key retail and Pro partners, launched a revitalized social media strategy, and enhanced our presence at professional trade shows, upgraded boost designs and engagements. Our new brand identity has now been rolled out across most of our markets, with plans to be completed across the entire globe by the end of the year. In April, we moved to the brand platform stage of our development with the launch of Designed to Defy. This new platform captures both our history and our future with a philosophy of innovation, creativity, and confidence. We launched with a storytelling vignette featuring our ambassadors and their clients across full funnel media, including out-of-home, connected TV, social, and experiential activation with our Bond House immersive pop-up experience. KPIs were positive with increased share of voice, social mentions up 35%, social impressions up 140% and improvement in Google search volume. Building on this effort, beginning in June, we launched our Endless Summer Endless Possibilities campaign, which focused on our top-selling Olaplex #6 and #7 products, both of which are key staples to fight the freeze and create the shine and cheap prevalent in summertime hair across the globe. We connected the campaign with a high visibility cultural moment through our Olaplex Summer Soirée, bringing together Olaplex global brand ambassador and celebrity stylist, Tracey Cunningham, and real-life best friends from hit TV show, The White Lotus, Leslie Bibb and Michelle Monaghan, who showcased the Olaplex product line they use to maintain healthy hair during extensive filming in Thailand. The Soirée generated over 1 billion impressions and secured coverage across more than 14 stories, including two national broadcast segments. Importantly, the Summer Soirée was launched with a more full-funnel content engine focused on personalized digital content at scale in an effort to bring these products to life for the everyday consumer. As we move into the second half of the year, we'll focus on the third phase of brand building, developing a consistent digital-first content engine. This will support both the transformational and scientific storytelling behind our core as well as our new product launches. Underlying each step of brand building we have achieved thus far in 2025 is our focus on honoring and empowering the Pro as the start of the flywheel of our business. In the first quarter of 2025, we were joined by a new Head of Education and have since built out the team and added to our talent, as well as split our education and sales functions to allow more focus and the creation of clear, measurable KPIs. We also updated our education materials in line with our Design to Defy branding and simplify copy and usage instructions. These important changes have allowed us to start to implement an essential part of our strategy, which I have been discussing since very early on, explaining and getting credit for the power of our science. In addition to the reset of our education program, we also launched a new market blitz strategy so that our team can reconnect directly with the Pro in Olaplex dedicated environments. We started in three initial cities: Portland, Oregon, Fort Lauderdale, Florida; and Edmonton, Canada, our first ever event showcasing the Olaplex brand in Canada. At these ticketed events, we host upwards of 100 guests from top salons in the region, providing education from our Olaplex ambassadors with a focus on the transformational qualities that our brand and products can have for their clients and their business overall. Following these events, our sales and education teams connect with the attendees to discuss the full breadth of our Olaplex offering. While early, we are pleased by what we've seen in these initial markets and expect to expand this strategy to other regions throughout the remainder of 2025 and into 2026 and beyond. We have also enhanced our presence at key trade shows, including America's Beauty Show in Chicago in May and Premiere Orlando in June, where we held multiple days of classroom education with headliners and participated on the main stage through a partnership with one of our key retailers. At Premiere, we're proud to also celebrate the success of Vernon François, one of our Olaplex ambassadors, who was awarded the prestigious North American Hair Styling Award for texture. We also began to make investments in PRO internationally. As with our partners, we attended key trade shows such as Top Hair in Germany in March and Hair Australia in June, with nearly 30,000 visitors across the two shows. We expect to attend shows in additional markets in the second half of 2025. According to our ongoing internal surveys, PROs are excited by the programs we are creating to become a more trusted partner. This gives us confidence in our strategy and the ultimate potential for this important channel. Moving on to our second priority, Harness Innovation. Over the last year, we have built an innovation team and cross-functional processes that we believe set the stage for a robust and consistent forward-looking pipeline with a cohesive launch calendar. Our long- term goal is to have 2 to 3 strategic product launches annually, each supported by strong consumer education, stylist engagement, and omnichannel marketing activation. To provide context on the progress we've already made, during the first half of 2025, we accelerated our new product development efforts, and we launched 3 new innovations compared to only 1 in the first half of 2024. In late February, we launched our scalp longevity treatment, which marked our entry into one of the fastest-growing niches in premium hair care. In May, we launched Number 4 and 5 FINE, used customized formulations designed to optimize the hair health of those consumers who have fine hair. According to Circana, on both dollar and unit sales, Olaplex Number 5 FINE Bond Maintenance conditioner and Olaplex Number 4 FINE Bond Maintenance shampoo were the number 1 and number 2 hair launches of 2025 in the prestige beauty space. While still early post-launch, we've seen sequential improvement in sell-through in wash care overall. In the back half, we just recently launched our Pro-exclusive scalp service. As we have discussed, scalp is an important vertical for innovation as it sets the critical foundation for long-term hair health, as one of the fastest-growing categories in premium hair care. While overall, this category is in the early stages, the launch is strategically important as we focus on the Pro and our journey from damage repair to overall hair health. This is an express service product designed to drive stylist revenue efficiently. We also plan to launch additional innovation across all channels this fall. As we look beyond 2025, we are excited about the pipeline we are building, focusing on developing breakthrough innovations and capturing new consumers and categories. With fewer than 30 SKUs in our current lineup, we remain confident that we have substantial white space for expansion. Lastly, our third strategic priority, Execute with Excellence, which is primarily focused on 2 core areas: streamlining and modernizing our business processes and executing a globally aligned go-to-market strategy. First, streamlining and modernizing our business processes. To achieve a best-in-class business, we must first hire the right people in the right positions. Building upon the strategic hires we already made in 2024, in 2025, we've added new talent across education, data and marketing analytics, finance, creative, and sales. We are also working diligently to improve our internal processes and tools. In the second quarter, we stood up our AI-supported demand planning tool and added new data science capabilities. We are still in the testing phase, but we are excited about the ultimate unlock these tools can provide our teams and businesses overall. We are also enhancing visibility across the organization as we launched a dynamic sales dashboard to better track sales and sell- through, which we can then use to change strategic direction as necessary. Second, executing a globally aligned go-to-market strategy. We remain in the process of shifting our international strategy from a one- size-fits-all model to a tiered approach that balances direct investment with strong local partnerships. The Olaplex brand continues to resonate across the globe, garnering strong interest from distributors, retailers, pros, and consumers. Our strategy is aimed at how we harness that baseline to get at future growth. To properly manage these complex unique relationships across the globe, it is vital that we strategically set up our international business for success. To that end, we opened an office in London during the quarter and now reorganizing our international team by geographies and key accounts. We are also implementing similar process changes that have been successful in our North American business, including cohesive go-to-market strategy, joint business planning, regular measurement of KPIs, and implementing new tools, including a self-serve portal for our distributor partners. A systematic market-by-market reset of distribution networks is ongoing. We've completed our evaluation stage, are now executing a tiered approach that prioritizes investments to meet the unique characteristics of each market. Our international strategy follows a 3-tiered approach. First, partner-led priority markets. In select sizable markets, we're establishing partnerships with strong omnichannel distributors. These markets receive dedicated support from our team, including talent and resources to ensure long-term success. Second, direct investment markets. In our top priority markets where we already have strong professional and retail presence, we're taking a more hands-on approach. We plan to directly manage key aspects of the business, invest in areas such as marketing and education. Third, light-touch partner markets. In markets where dynamics make direct involvement less effective, we work with partners through a lighter touch model. We expect this tiered approach will allow us to focus our investments on the countries that we believe offer the greatest growth potential while providing the tools and direction needed for our brand and business execution to be consistent around the world. In summary, we delivered a solid first half of the year, and we remain on track to deliver our 2025 guidance as we continue to implement our Bonds & Beyond strategy. We know transformation takes time, and we still have a lot of work to do to reach our ultimate potential, but I am pleased with our progress. With that, I'll turn it over to Catherine to walk through more of our second quarter and year-to-date results and the outlook for the remainder of the year.