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EARNINGS CALL TRANSCRIPT
EARNINGS CALL TRANSCRIPT 2019 - Q1
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Operator

Good day, and welcome to the Xenia Hotels & Resorts First Quarter 2019 Earnings Conference Call and Webcast. [Operator Instructions]. Please note, this event is being recorded. I would now like to turn the call over to Lisa Ramey, Vice President, Finance. Please go ahead..

Lisa Ramey

Thank you, Andrew. Good afternoon, everyone, and welcome to the First Quarter 2019 Earnings Call and Webcast for Xenia Hotels & Resorts. I'm here with Marcel Verbaas, our Chairman and Chief Executive Officer; Barry Bloom, our President and Chief Operating Officer; and Atish Shah, our Chief Financial Officer.

Marcel will begin with an overview of our quarterly results and an update on the portfolio. Barry will follow with additional details on our results and operational highlights as well as a discussion of our capital expenditure projects. And Atish will conclude our remarks with a discussion of our current balance sheet and revised 2019 outlook.

We will then open the call for Q&A. Before we get started, let me remind everyone that certain statements made on this call are not historical facts and are considered forward-looking statements.

These statements are subject to numerous risks and uncertainties, as described in our annual report on Form 10-K and other SEC filings, which could cause our actual results to differ materially from those expressed in or implied by our comments.

Forward-looking statements in the earnings release that we issued earlier this morning, along with the comments on this call, are made only as of today, May 2, 2019, and we undertake no obligation to publicly update any of these forward-looking statements as actual events unfold.

You can find the reconciliation of non-GAAP financial measures to net income and definitions of certain items referred to in our remarks in this morning's earnings release. An archive of this call will be available on our website for 90 days. With that, I'll turn it over to Marcel to get started..

Marcel Verbaas Chairman of the Board & Chief Executive Officer

Thanks, Lisa. Good afternoon, everyone, and thank you for joining our call this quarter. The U.S. lodging market experienced modest growth in the first quarter with January and February performance outpacing March results as the Easter shift into the second half of April only modestly aided results for the latter part of March. U.S.

RevPAR increased by 1.5% for the quarter, comprised of a 30 basis point increase in occupancy and 1.1% growth in ADR. The U.S. luxury and upper-upscale segments, where 98% of our room count resides, experienced RevPAR increases of 0.5% and 0.9%, respectively.

While results nationwide were mixed and impacted by various local headwinds and tailwinds such as the partial government shutdown, variations in convention calendars and the shift of Super Bowl-related business from Minneapolis to Atlanta, we were very pleased with the quarterly results throughout our portfolio, including at our recently renovated hotels where the new product has been well received across the board.

For the first quarter, we had net income attributable to common stockholders of $16.7 million. As a result of our strong same-property portfolio performance, our adjusted EBITDAre increased 5.9% over first quarter 2018 to $78.1 million, and our adjusted FFO grew 6.8% to $60 million.

Our adjusted FFO per diluted share was flat as the growth in adjusted FFO was offset by the increase in our weighted average share and partnership unit counts as compared to the first quarter last year.

Our 4.2% same-property RevPAR growth in the first quarter significantly outpaced the national average, with January RevPAR up 3.4%; February, up 6.7%; and March, up 2.7%.

While our RevPAR growth benefited from the lapping of approximately 150 basis points of renovation disruption in our current portfolio during the first quarter last year, strength in group demand in a number of our core markets was the main contributor to our strong top line results for the quarter.

Additionally, we experienced the benefit of Super Bowl demand at our 2 hotels in Atlanta and improvement in markets that saw demand last year recover slowly from natural disasters in late 2017. Key West was a market that was a particular bright spot for us in this regard as the market appears to be nearing full recovery at this time.

Barry will provide more detailed market color and the highs and lows of our portfolio's quarterly performance a bit later on. In addition to our strong top line performance, we were pleased with our continued success controlling operating expenses and our resulting increases in bottom line performance.

Our same-property hotel EBITDA margin increased by 131 basis points during the quarter on total same-property revenue growth of 4.6%. Similarly to our results over the past few quarters, banquet and catering contributions were robust in the first quarter.

As a result, our food and beverage revenue and other revenue growth once again outpaced our RevPAR growth, with total non-rooms revenues increasing by 5.2% for our same-property portfolio.

We are thrilled to have been able to increase margins in a meaningful way, especially in an environment where many costs are continuing to increase at levels that exceed overall CPI increases.

We continue to be pleased with the contribution of our recent acquisitions, including the four hotels we acquired in 2017 and the 4 hotels we added to the portfolio in 2018.

We acquired high-quality luxury and upper upscale hotels and resorts with strong demand drivers, which have resulted in a broader revenue mix and greater net profit opportunities in both rooms and food and beverage.

The improvement in our portfolio quality is quite obvious when taking a detailed look at the assets we have bought and sold over the past few years, and it has also very clearly manifested itself in our portfolio statistics.

Our total portfolio RevPAR during the first quarter was 16% higher than the first quarter in 2017, a clear indication of our significant portfolio upgrades.

We believe strongly that our transaction activity over the past several years has not only upgraded the quality level and future revenue growth profile of our portfolio but also provides margin improvement opportunities.

Partially as a result of finding expense efficiencies in our recently acquired hotels, we were able to help offset rising overall expenses and complete the quarter with less than 1% growth in rooms expenses and only 1.6% growth in food and beverage expenses while experiencing significantly greater revenue growth.

We look forward to continuing to reap the benefits of our outstanding asset management platform as we further integrate our most recently acquired hotels into our portfolio.

We believe that the fact that many hotels and resorts are relatively new to our portfolio is an important factor in our ability to continue to maintain or improve same-property hotel EBITDA margins even in a relatively low RevPAR growth environment.

As such, our transactional expertise and experience is an important factor as we look toward driving bottom line growth and increasing shareholder value. We are excited to have been able to add 8 outstanding assets to our portfolio over the past two years.

While we are hopeful that we will be able to find similarly appealing acquisition opportunities during the balance of 2019 as we have done throughout the history of our company, we will remain disciplined in our underwriting as we evaluate the potential on strategy acquisition opportunities.

We continue to be pleased with the quality level of our portfolio today. However, we will also continue to evaluate additional disposition opportunities in our portfolio with an eye toward achieving our long-term strategic goals.

And as always, we will continue our rigorous process of identifying capital improvement opportunities to drive strong returns from our existing portfolio such as the projects we are undertaking at Hyatt Regency Grand Cypress and Park Hyatt Aviara Resort as well as a number of relatively smaller projects that Barry will touch upon.

I will now turn it over to Barry, and he will discuss our first quarter performance and renovation projects in greater detail..

Barry Bloom President & Chief Operating Officer

Thank you, Marcel, and good afternoon. As a reminder, all of the portfolio information I'll be speaking about today is reported on a same-property basis for the 40 hotels we own as of today. Same-property RevPAR increased 4.2% for the quarter, with occupancy up 100 basis points and ADR growth of 2.9%.

Rooms revenue from group was up over 10% for the quarter compared to last year, with transient and contract business rooms revenue also increasing by approximately 1%.

The strong performance is related primarily to better-than-expected group business in February and March as well as year-over-year growth in hotels that were under renovation in the first quarter last year. Looking at our top 10 markets.

Our top-performing market for the quarter was San Francisco, with RevPAR up 17.5% due to strong citywide activity with the reopening of Moscone.

We continue to be extremely pleased with the positioning of the Marriott San Francisco Airport, which appears the strength this quarter, follows 3 consecutive years of significant annual RevPAR growth between 2016 and 2018 and a compounded annual growth rate of 7.5%.

In Atlanta, our hotels were up 8.8% due primarily to the strong performance of the Waldorf Astoria, with the Super Bowl taking place in early February, as the Renaissance Waverly saw some softening in group business.

Our hotels - our Houston hotels were up 7.1% as Westin Galleria and Oaks lapped the Oaks rooms renovation, and the market continues to rack favorably to our substantial renovations at both hotels, while the Marriott Woodlands had a slower start to the year.

Dallas was up 6.6% primarily attributable to strong group business at the Fairmont, and Napa was up 4% over recovering 2018, with strong group business and ADR recovering particularly well at the Marriott Napa.

Property performance for the remainder of our top 10 markets includes Phoenix, up 3.1% on stronger group business, offset by inclement weather; Boston, up 2.9%, with the in-house group of both hotels offsetting pure citywide and new supply additions; Santa Clara, up 2%, with strong in-house group and group rate growth; Orlando, down 0.3% as a result of a softer January in all 3 hotels; and San Diego, down 0.7% despite strong group business at Park Hyatt Aviara in February and March.

Our strongest market overall for the quarter was Key West, up 32% as the market continues to recover from Hurricane Irma in late 2017, and our hotel lapped remediation work that was performed in Q1 of 2018 as a result of the storm. As Marcel discussed, we were pleased with our margin performance for the quarter, which was up 131 basis points.

Operating expense were well controlled, with rooms expenses up less than 1% as a result of a more efficient mix of business and continued control of operating expenses. And beverage continued to be a strength for us this quarter as well as has been the case over the past several quarters.

Food and beverage revenues were up 5.1% as strong group production drove catering revenues. Our food and beverage margins were extremely strong, with food and beverage expenses up only 1.6%, a reflection of the strong catering mix.

We continued the momentum with our property optimization process, which is scheduled to be completed at 7 hotels this year, including each of our 2018 acquisitions. In the first quarter, reviews were conducted at Renaissance Atlanta Waverly and Fairmont Pittsburgh.

We continue to be pleased with the results of our POP process as we continue to find opportunities for increased revenue enhancements and operational efficiencies following these reviews. Moving to our capital projects and renovations during the quarter. We spent over $13 million in the first quarter on CapEx.

During the quarter, we substantially completed the guest room renovation in Hotel Monaco Chicago, the lobby renovation in Hotel Monaco Denver and meeting space renovations at Hotel Palomar Philadelphia and Marriott Griffin Gate.

In addition, we were able to convert underutilized space into 2 new guest rooms at Marriott Woodlands Waterway Hotel, bringing the room count to 345 rooms.

During the quarter, we completed the first phase of the comprehensive lobby and first-floor renovation at Hyatt Regency Santa Clara, starting with a new food and beverage marketplace that opened in April, which includes a licensed Peet's Coffee outlet.

We will continue to execute this project in phases throughout the course of the year, including the creation of a new Regency club and renovation of a dedicated restaurant in Phase 2 and renovation of the lobby, bar, break room and sushi bar, along with new floor surfaces and additional seating throughout the lobby in Phase 3.

Moving to Hyatt Regency Grand Cypress. During the first - we continued the construction of the new 25,000 square-foot ballroom and approximately 30,000 square feet of pre-function and ancillary space. Currently, the tilt-wall panels have been raised. We have completed the structural steel and roof deck, with roofing and interior framing underway.

We continue to be extremely excited about this project and the benefits of having this additional meeting space at this resort. Response from the meeting planner community has been outstanding thus far.

We anticipate completing the project in line with our budgeted cost of $32 million during the fourth quarter of this year, with renovation of the existing meeting space scheduled to start in the second quarter of 2020.

We're looking forward to a productive remainder of the year in the CapEx area as lobby renovations at Marriott Dallas City Center and Monaco Chicago and as I referenced earlier, Hyatt Regency Santa Clara as well as completing the final phases of multiyear meeting space renovations at Marriott Woodlands and Fairmont Dallas.

As we have previously discussed, our capital plans this year also include the start of our $50 million to $60 million transformational renovation of Park Hyatt Aviara Resort. During the first quarter, we continued with the planning and design of this project.

As a reminder, the project will include a complete renovation of the resort and its amenities, including the renovation of the guest rooms and corridors, renovation and reconcepting of food and beverage outlets and the renovation of the meeting spaces and pre-function areas.

Additionally, the lobby and public areas will be improved as will the pool and recreational amenities, spa and golf facilities. With that, I will turn the call over to Atish..

Atish Shah Executive Vice President, Chief Financial Officer & Treasurer

Thank you, Barry, and good afternoon, everyone. I have two topics for today before we turn to Q&A. First, I will discuss our revised 2019 outlook, and second, I will discuss our balance sheet and financing activities. We have increased our full year guidance to reflect our strong results in the first quarter.

We currently expect our full year adjusted EBITDAre to be between $292 million and $304 million. Turning to adjusted FFO. We expect to earn between $238 million and $250 million that results in $2.08 to $2.18 of adjusted FFO per share based on 114.4 million shares.

The change to our adjusted FFO guidance reflects the first quarter performance as well as lower estimated interest expense as a result of a loan payoff in March. While the cadence of our quarterly income tax expense has changed, our projected full year income tax expense hasn't since we last provided guidance.

Additionally, there's been no change to our forecast for G&A expense for the year. As to full year RevPAR growth, we increased the midpoint of our RevPAR growth range by 25 basis points to 1.75%. This reflects a slight beat to our first quarter expectations.

Our RevPAR outlook for the final 3 quarters of the year is unchanged from the guidance we provided in February. April RevPAR came in as expected, flat to last year, due to the shift in the timing of the Easter holiday relative to 2018.

We continue to anticipate approximately 20 basis points of negative impact to RevPAR as a result of renovations over the course of this year. Turning to group pace. Our full year group revenue pace is unchanged from year-end 2018.

It is up approximately 2% year-over-year as of the end of March, and that reflects over 80% of our budgeted group business for 2019 as definite and on the books. Moving ahead to my second topic. Our financial profile continues to be strong. We remain well poised to take advantage of opportunities as they may arise.

We have approximately $75 million in unrestricted cash and a fully undrawn $500 million line of credit. In terms of our leverage ratio, our current net debt-to-adjusted EBITDA is 3.6x.

We continue to be prudent with our capital allocation, and we'll utilize this liquidity as we see fit to further address near-term debt maturities or invest in internal and external growth opportunities. Turning to our recent balance sheet activities. In February, we drew $85 million on our unsecured term loan due August 2023.

That brought the outstanding balance of this loan to $150 million. And in March, we repaid the $90 million mortgage loan on the Hyatt Regency Santa Clara. This brings the number of unencumbered assets in our portfolio to 31 out of the 40 hotels and resorts that we own.

80% of our debt is fixed, inclusive of hedges, and our debt mix is half secured property-level mortgages and half unsecured corporate-level debt. To conclude, we are pleased with our first quarter performance. Our hotels performed well and our operators were able to control expenses, resulting in strong margin growth.

We're excited about the capital projects we have underway and continue to be on track and on budget with these projects. Our balance sheet is a pillar of strength. We have a solid track record on capital allocation and are confident that we can drive strong returns over time. That concludes our prepared remarks. At this time, we'll turn to Q&A.

Andrew, could we have our first question?.

Operator

[Operator Instructions]. The first question comes from David Katz of Jefferies..

David Katz

I just wanted to go back to Marcel's comments on the acquisition landscape, and I'd say the one issue that's top of mind for us is the prospect that there could be more acquisitions, say, within the span of this year or the next 12 months and what you're seeing out there..

Marcel Verbaas Chairman of the Board & Chief Executive Officer

Sure, David. As I mentioned, and probably not too differently from when I got the question a few months ago after our year-end earnings call, the landscape, in our mind, hasn't changed that much, frankly. We certainly have a pipeline of potential acquisitions we are constantly underwriting and reviewing.

I wouldn't say it's a very extensive and deep pipeline today, but I'd made this comment before, we necessarily didn't feel the same way 12 months ago or 24 months ago either.

So we're hopeful we'll find interesting acquisition opportunities, but we're also very happy with what we have done over the last few years and where we have positioned our portfolio with the assets that we own today. So we think there is a lot of opportunity for us to find growth opportunities within our existing portfolio at this point.

But clearly, we will continue to look for what we believe are potentially appealing additional acquisition opportunities and are hopeful to find some through the balance of the year..

Operator

The next question comes from Thomas Allen of Morgan Stanley..

Thomas Allen

So in terms of one of your peers reported this morning and talked a lot about benefits they're getting from the Marriott-Starwood integration, can you talk about that a little bit?.

Barry Bloom President & Chief Operating Officer

Yes. Good afternoon. Keep in mind, when we look and think about the Marriott acquisition, we had only one legacy Starwood hotel, the Westin Oaks and Galleria in Houston, and we've kept a very close eye on that property, how that property's been integrated into the Marriott sale system.

As it relates to the large number of Marriott hotels we own, we intentionally accelerated, as you'll recall, a number of our Marriott renovations to ensure that we have the best overall Marriott product in many of our markets. And we are seeing in those hotels some significant acquisition of previously Starwood-brand loyal customers.

We certainly recognize and I think we'll see throughout the year, although it's a little early in the year to quantify it, that we will see some continued net benefit from the refined program service fees that were put in place, and we expect that to continue to be a portion of our cost improvement for this year..

Thomas Allen

Helpful.

And then just in terms of your H2 RevPAR outlook, can you talk just market-by-market of your largest markets, like where you're more and less bullish?.

Atish Shah Executive Vice President, Chief Financial Officer & Treasurer

Yes. Sure. I'll start with this one, and then Marcel or Barry can chime in. We raised the bottom end of our RevPAR outlook, and I think that reflects a slight increase in group pace for the final 3 quarters of the year as well as really how the first quarter came in more than a wholesale change in any markets.

But just to go back to think about the full year, we expect obviously Northern California to be a really strong good market for us, Houston to be a strong market, Key West to also be strong and Dallas to be a strong market. So those are kind of the big markets that are expected to do well from a top line perspective for us.

And I'll ask if Barry or Marcel have anything to add to that..

Marcel Verbaas Chairman of the Board & Chief Executive Officer

I think that captured it. I think, just going back to your question, Thomas, I don't think it's as much a matter, and Atish touched upon this, of saying 1 or 2 particular markets that aren't necessarily really outperforming what we expected going into the year.

We saw some outperformance throughout the portfolio, and in particular, with some of the markets that Barry highlighted that were strong markets for us in the first quarter. So hopeful to see some continued strength in those markets.

We saw some good group strength in a lot of our markets, like we talked about in the first quarter, and that really drove our outlook for the year, coming up a little bit from where we were before..

Operator

The next question comes from Michael Bellisario of Baird..

Michael Bellisario

Probably a question for Barry here.

Can you help us dissect the first quarter, the group strength you mentioned? Maybe high level, how much of that do you think is renovation-driven and kind of recapture of lost share and maybe more recapture than you were expecting versus kind of market-specific strength that you saw in the first quarter?.

Barry Bloom President & Chief Operating Officer

Yes. Sure. Definitely, the majority of that group strength came not from the renovated hotels. Most of the hotels we renovated last year were generally heavily transient-focused and more urban hotels. It was really strength in our largest convention hotels across the board this quarter that helped drive the majority of that growth in group, for sure.

Whether you included it in - we obviously also had some benefit from Super Bowl in Atlanta, specifically at the Waldorf, which I mentioned, whether you clearly count as group or not is kind of an individual matter.

But certainly, when you think about our largest group-focused hotels, those are the ones that really have that outsized group performance..

Marcel Verbaas Chairman of the Board & Chief Executive Officer

And one of the things we did see was some strength of group on the weekends, particularly, in a number of our hotels, which was really a focus for us going into the quarter to make sure that we were able to fulfill some of those needs that we saw on the weekends, and we were able to compress pretty well off of that business that we replaced on the group side in those hotels over the weekends..

Michael Bellisario

That's helpful. And then just on San Francisco, and maybe it's specific to your airport property, but I think, last quarter, you expected kind of minimal compression to reach your asset.

Given the performance in the first quarter, would you say that San Francisco has maybe even been stronger than expected, and now do you expect a greater degree of compression to reach your hotel after seeing what occurred in the first quarter?.

Marcel Verbaas Chairman of the Board & Chief Executive Officer

Yes. I'll make an overall comment on that and the positioning of the hotel, and then I'll let Barry speak a little bit more directly about some of the specifics that drive the hotel and that we expect to continue driving the hotel.

We've pointed out a number of times that we clearly didn't see the kind of drop over the last few years in San Francisco that some of our peers saw, that have hotels that were more directly impacted by the Moscone closing and renovation. So we had seen very good growth in our hotel over the last 3 years.

And certainly, we're looking at this year and are continuing to look at this year as a good growth year for the hotel, but it wasn't coming off of any kind of depressed levels. So that's something that is just something to keep in mind as we're looking at the performance of the hotel.

We were certainly pleased to see - to experience the kind of performance that we had in the first quarter, but it was something that we had long seen as a strength for the hotel, the group business that was booked very directly at the hotel that isn't necessarily compression coming from Moscone.

So I'll let Barry provide a little bit more detail on that for you..

Barry Bloom President & Chief Operating Officer

Yes. Particularly on the group side FFO, it's a little bit of a group compression story actually, and it's been a little different. And I give a lot of credit to our asset management team and to the property in kind of recognizing year-to-year the trends we were going to see. So last year, we did comparatively little group business downtown.

A lot of the group business we would traditionally book direct went downtown because downtown had availability. That's been the case really over the - through '17 and '18.

What we're seeing now and where we're really benefiting is the ability to get that business back to our hotel because they can't or don't have the opportunity to book downtown at the same kind of availability and the same kind of pricing that they were able to in the last couple of years.

And that's really led us then to go back to what the hotel has always done a great job of, which is have a nice group base and then really compress our transient on top of that, both the true corporate transients because we're in a great corporate market there as you know as well as pick up the leisure business and the airport-driven business directly..

Michael Bellisario

Understood.

And then just lastly, for Atish, just what does the midpoint of your updated guidance range imply for the margin outlook for the full year?.

Atish Shah Executive Vice President, Chief Financial Officer & Treasurer

It's about the same as it was when we gave guidance in February. I mean we said margin outlook for the full year is flat. Now it's up about 10 bps. So roughly about the same..

Operator

The next question comes from Bryan Maher of B. Riley FBR..

Bryan Maher

Just one question for me.

Can you talk about what the current supply outlook is in your most important markets and where you see that trending between now and maybe the end of 2020?.

Atish Shah Executive Vice President, Chief Financial Officer & Treasurer

Yes. Sure. I'll start with that one. So if you look at our portfolio overall across all of our markets on a weighted basis, supply - the supply outlook for this year is in the 2.75-ish range, so below 3%. And frankly, it goes down next year. If you looked at our most important markets, it's actually lower than that.

Where we're seeing higher levels of supply growth is, frankly, in some of our smaller markets like Savannah and Portland. So that gives you a sense of overall supply growth and also how it shakes out between important markets versus some of the smaller markets..

Operator

The next question comes from Brian Dobson of Nomura Instinet..

Brian Dobson

Could you elaborate a little bit on POP 2.0 and its implementation and kind of some early indications of cost savings, if any, that you're seeing and also about implementing POP initiatives at recently acquired hotels?.

Barry Bloom President & Chief Operating Officer

Sure, Brian. So POP 2.0 is really not a change in the process. It's really the - what different kinds of things the portfolio initiative team goes back and looks at when they go to a property for the second time. Obviously, in the first go-through, we find a lot. We work with our operators on encouraging them to implement a lot.

And certainly, they didn't plan the majority of the recommendations we've come up with. POP 2.0 was really designed to - both to be a compliance check to make sure that they're doing all the things that they said they were going to do and the things that they agreed to put into the property as well as dive a little deeper.

So it's a next level down in terms of looking at each of the revenue items and looking at each of the items in the cost structure. So it's just a little bit deeper because again, our team hasn't changed. So they're going back a second time to have better sense of what to look for and what areas to probe.

And also, given the transition we've had in terms of upgrading our asset management team over the last few years, they've also identified, and they identify a lot of guideposts for that team to do as they go into the properties.

I think there's - certainly, as it relates to our 2017 acquisitions, we've seen pretty significant growth in margin at those hotels. Over time, you can see that if you look at the year-end '18 versus year-end '17 numbers on those hotels. And most - a lot of that was a direct result of the POP implementations.

As it relates to our 2018 acquisitions, we're really just getting started with those POPs now. We like to - most of those, you'll recall, were bought deep into the third and fourth quarter. So we like to make sure our asset managers understand those properties well and how they work before we send the POP team in to look at those.

So they've been to two of those hotels and have the other two scheduled in the next couple of months, but it's really probably too early to talk about those because we're still in the process of really working with the management teams at the properties and agreeing on which initiatives make sense for the hotel and which ones don't..

Brian Dobson

That's helpful.

And then in terms of group demand and RevPAR growth, when you're thinking about cadence for the balance of the year, are there any periods that you'd like to call out as being particularly stronger or weaker in terms of 2Q, 3Q, 4Q?.

Barry Bloom President & Chief Operating Officer

Yes, absolutely. I mean, there's - where we sit today, without question, I think Q1 will shape up to be our best group quarter in terms of growth, and certainly, I think that's obviously kind of implied when you look at Q1 and where guidance was and where we've moved guidance to for the rest of the year.

Just directionally, things will be - things are fine in Q2 and Q3. Right now, we are seeing some softness in Q4, but that doesn't particularly concern us because we still have a lot, a big booking window to get into that and have - and are focused on that obviously as it relates to our end-of-year, full year business..

Atish Shah Executive Vice President, Chief Financial Officer & Treasurer

Yes. I mean the only thing I'd add on that, Brian, is if you look at production in the first quarter, where we were - first of all, production was up, and we closed the gap in the fourth quarter quite a bit. So we feel good about kind of booking activity, and certainly, our operators are very focused on that fourth quarter for us.

So we hope to continue to see progression in that over the weeks ahead..

Operator

The next question comes from Bill Crow of Raymond James..

William Crow

Maybe kind of a general question.

Is there any reason why room expenses need to accelerate up north of 2%? Or can you maintain that growth rate as low as you have?.

Marcel Verbaas Chairman of the Board & Chief Executive Officer

So the room expense, the fact that we've been able to maintain that at below 2% levels is your question and would we be able to maintain that?.

William Crow

Yes, yes.

Is it inevitable that it's going to accelerate above that number? Or how much runway do you have to maintain cost controls?.

Marcel Verbaas Chairman of the Board & Chief Executive Officer

No. And I'll start off, and I'll let Barry jump in here. But in general, we obviously, just like everyone else, are seeing pressures on labor costs and particularly kind of throughout the P&L, and the room sizes mostly have it under that.

So we - what we've talked about in the past and what we still strongly believe in is that we've been able to find efficiencies kind of throughout the P&L as a result of having newer assets in our portfolio and that we haven't been stagnant with the portfolio. And so it's not just about the labor side of it.

It's every component of the rooms' expenses that we've been able to find some efficiencies to continue to keep those costs down below with kind of our ordinary inflation levels on that side. And I'll let Barry jump in here..

Barry Bloom President & Chief Operating Officer

Yes. Having said that, I mean, it's certainly not an indefinite runway, Bill, for sure. And I think one of the things we're seeing in there we're seeing because we've got generally - general increases in cost of labor. We've kind of - and this goes to, a little bit, to Brian's question about POP 2.0.

We've really refocused on and spent a lot of time on the operating expense side of the rooms department where we think things are potentially much more controllable.

And we also have some benefit, and I think that's some of where, and this relates to Thomas' question, that, that is one of the areas of the P&L where we're seeing some of the benefit from, the Marriott program service fee is actually hitting that line item..

William Crow

Got you. Got you. I've got a couple of questions on individual markets.

Is the Grand Hyatt development at SFO a game changer for that market? Does that make you concerned?.

Barry Bloom President & Chief Operating Officer

It does, and I mean, we're certainly watching it the way we'd watch any competitor. We think, again, we've got - one of the benefits that we've had at SFO is we really believe we have the best Marriott product on the peninsula.

We've touched every surface of that hotel now in the last 4 years, and we've got a great - the hotel is positioned really, really well. I think the Grand, and not to get into what we think their business strategy is, but they're certainly positioned differently in the meetings market.

And we think that, that loyal Marriott customer has a great reason to want to stay with us and enjoy, quite frankly, all the amenities of that hotel and sit in that great room and look out on the runway, the planes landing and things that they - that people tell us are really unique about that hotel..

William Crow

Yes. Okay. And then Houston, good quarter there, obviously benefiting from lack of disruption from renovations.

But is that market - should we think about that market as finally stabilizing? Or is there still too much - too many comp issues, too much supply for us to kind of say it's out of the woods?.

Barry Bloom President & Chief Operating Officer

I think the comp issues certainly make it choppier to look at from a room perspective. I mean we're seeing on the ground, for sure, is that business is definitely starting to stabilize. We are seeing energy business that we haven't seen in a few quarters or a few years.

We're seeing more of that consulting and - more of the consulting and support business coming back into the market. And again, we think also, given particularly at the Galleria where our goal was to create the best Marriott-branded product in that market, that's going to really help us there in a unique way..

Operator

This concludes our question-and-answer session. I would like to turn the conference back over to Marcel Verbaas for any closing remarks..

Marcel Verbaas Chairman of the Board & Chief Executive Officer

Thanks, Andrew. Thank you for joining our call this quarter. We were obviously very pleased with our performance during the quarter. And as Atish pointed out, we feel that we've positioned the portfolio very well over the last few years to continue to drive shareholder value going forward.

So as I pointed out in my comments before, we'll continue to look for opportunities that will drive additional external growth for us, but we are very much focused on driving the internal growth that we will be able to call from our portfolio. So thank you for joining us today, and I look forward to updating you again next quarter..

Operator

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect..

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