Good morning and welcome to the Waste Connections, Inc. Second Quarter 2023 Earnings Conference Call. [Operator Instructions]. I would now like to turn the conference over to Ron Mittelstaedt, President and CEO. Please go ahead..

Okay. Thank you, operator, and good morning. I would like to welcome everyone to this conference call to discuss our second quarter results and updated outlook for 2023 as well as to provide a detailed outlook for the third quarter. I'm joined this morning by Mary Whitney, our CFO.

I'm also joined by Joe Box, our recently promoted Vice President of Investor Relations. Congratulations, Joe. As noted in our earnings release, we are extremely pleased by the strength of our operational execution during the quarter for a solid beat on revenue and adjusted EBITDA to deliver margins 30 basis points above our outlook.

Solid waste core pricing growth of 9.8% positioned us to expand underlying solid waste collection, transfer and disposal margins by 100 basis points in the period, largely overcoming the ongoing headwinds from year-over-year declines in recovered commodity values and continued inflationary pressures during the period.

Our performance in the first half of 2023, along with recent acquisitions and reduced headwinds from fuel and other commodity-related impacts positions us to increase our full year outlook for adjusted EBITDA to approximately $2.525 billion, expanding our adjusted EBITDA margin to 31.5% for the full year up 40 basis points from our initial outlook and up 70 basis points as compared to the prior year.

Most importantly, we are encouraged by improving trends in safety and employee retention as we doubled down on human capital in our decentralized operating model, including through the realignment of our organizational structure with the addition of a sixth region and refinements to our corporate operational structure.

We look forward to driving outsized margin expansion in the second half of 2023 and into 2024. Before we get into much more detail, let me turn the call over to Mary Anne for our forward-looking disclaimer and other housekeeping items..

Thank you, Ron, and good morning. The discussion during today's call includes forward-looking statements made pursuant to the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including forward-looking information within the meaning of applicable Canadian Securities Laws.

Actual results could differ materially from those made in such forward-looking statements due to various risks and uncertainties. Factors that could cause actual results to differ are discussed both in the cautionary statement in our August 2 earnings release and in greater detail in Waste Connections filings with the U.S.

Securities and Exchange Commission and the securities commissions of similar regulatory authorities in Canada. You should not place undue reliance on forward-looking statements as there may be additional risks of which we are not presently aware or that we currently believe are immaterial, which could have an adverse impact on our business.

We make no commitment to revise or update any forward-looking statements in order to reflect events or circumstances that may change after today's date. On the call, we will discuss non-GAAP measures such as adjusted EBITDA, adjusted net income attributable to Waste Connections on both a dollar basis and per diluted share and adjusted free cash flow.

Please refer to our earnings releases for a reconciliation of such non-GAAP measures to the most comparable GAAP measures. Management uses certain non-GAAP measures to evaluate and monitor the ongoing financial performance of our operations. Other companies may calculate these non-GAAP measures differently. I will now turn the call back over to Ron..

First, to further enhance local autonomy on operational matters as appropriate; and second, to prioritize resource utilization from corporate support directed towards the achievement of the local objectives.

We have always maintained that this is a local business and regardless of our size, we are committed to ensuring that we are set up to manage it that way as we believe human capital is critical to our success. To that end, we are also focused on addressing the challenges of employee retention and what we still see is a tight labor environment.

As noted earlier, we are encouraged by the progress we have seen year-to-date with voluntary turnover levels down 15% and open head count requisitions down 25% from the peak seen during '22 and early '23, and we look forward to driving further improvements through a variety of approaches.

We're adding resources, expanding our use of technology, and we're exploring alternative approaches to improving the flow of qualified candidates, including through driver and technician training facilities in which we have ownership interests or other involvement.

Given the high correlation between retention and safety, we're mindful of the potential to accelerate improvements and safety incident rates along with retention.

We're also leveraging the recent investments we made in updated camera technology and telematics to drive continuous improvement in safety and customer service, including at our newest acquisitions where the opportunities are the greatest.

And now I'd like to pass the call to Mary Anne to review more in depth the financial highlights of the second quarter and our increased outlook for 2023 and to provide a detailed outlook for Q3. I will then wrap up before heading into Q&A..

first, the impact of nonrecurring executive severance payments, most of which were nondeductible; and second, higher foreign exchange rates for the Canadian dollar, normalizing for the severance yields an adjusted rate of 23.6%.

Year-to-date, we've delivered adjusted free cash flow of $630 million or 16.1% of revenue, leaving us well positioned to meet our full year outlook for $1.225 billion in adjusted free cash flow.

During the quarter, we opportunistically paid down about $240 million in debt, taking leverage down to 2.75x debt-to-EBITDA, and resulting in a mix of about 15% variable rate debt and a weighted average cost of about 3.8%.

The strength of our balance sheet and free cash flow generation affords the flexibility to reinvest in our business and execute on our growth strategy while also returning capital to shareholders, including, as we've demonstrated over the last dozen years through double-digit percentage per share annual increases to our cash dividend, which we will revisit again later this year.

I will now review our updated outlook for the full year and provide our outlook for the third quarter of 2023.

Before I do, we'd like to remind everyone once again that actual results may vary significantly based on risks and uncertainties outlined in our safe harbor statement and filings we've made with the SEC and the Securities Commissions or similar regulatory authorities in Canada. We encourage investors to review these factors carefully.

Our outlook assumes no significant change in underlying economic trends. It also excludes any impact from additional acquisitions that may close during the remainder of the year and expensing of transaction-related items during the period. Looking first at our updated outlook for the full year as provided for and reconciled in our earnings release.

Adjusted EBITDA for the full year is now estimated at approximately $2.525 billion or about 31.5% of revenue, up $25 million and 40 basis points from our initial outlook for a 70 basis point year-over-year increase in adjusted EBITDA margin for 2023.

Our updated revenue outlook of approximately $8.025 billion reflects a $35 million reduction in fuel and material surcharges related to declining fuel costs since providing our initial outlook in February.

Net of this adjustment, our revenue outlook is up $10 million from February on updated values for recycled commodities and RINs, plus contributions from acquisitions completed since that time with solid waste volumes reflecting Q2 trends.

Our adjusted free cash flow outlook of $1.225 billion reflects an increase to net capital expenditures of $25 million. Said another way, we increased our outlook for adjusted free cash -- for adjusted cash flow from operations by $25 million, in line with our EBITDA raise and took up capital expenditures as well. Turning next to our outlook for Q3.

Revenue in Q3 is estimated to be approximately $2.06 billion. We expect core price of approximately 9% and total price plus volume of 5.5% to 6%. Recycled commodity values are projected in line with recent levels, down sequentially from Q2 on lower values for plastics with RINs in the range of $2.50 to $3.

Adjusted EBITDA in Q3 is estimated at approximately $670 million or 32.5% of revenue. Depreciation and amortization expense for the third quarter is estimated at about 12.5% of revenue, including amortization of intangibles of about $39.5 million or about $0.11 per diluted share net of taxes.

Interest expense, net of interest income in Q3 is estimated at approximately $68 million and finally, our effective tax rate in Q3 is estimated at about 23.5%, subject to some variability. And now let me turn the call back over to Ron for some final remarks before Q&A..

Thank you, Mary Anne. Once again, we are extremely pleased by our results to date and encouraged by the factors driving our increased margin outlook for the full year, particularly given the reality of ongoing inflationary impacts.

As provided in our updated outlook for 2023 and the back half of the year, we are set to exit 2023 at close to 32.5% adjusted EBITDA margin as the jumping off point for 2024. Normalized for recycled commodities, this puts our adjusted EBITDA margin well north of 33%.

And yes, this is our total company EBITDA margin, not just solid waste and it translates to year-over-year margin expansion of over 150 basis points in the back half of the year, demonstrating the power of price-led organic growth along with a disciplined approach to acquisitions, and the avoidance of margin dilutive activities away from that core strategy.

Looking ahead, we anticipate another year of price-led organic solid waste growth, positioning us for underlying margin expansion in 2024, along with benefits from continued improvements in retention, abating inflationary pressures and purposeful shedding.

Moreover, ongoing acquisition activity, contributions from new RNG facilities and improvements to commodity-driven revenue could potentially produce further growth, which we will lay out when we provide our formal outlook for '24 in February.

I want to conclude by thanking our 23,000 employees, whose dedication and hard work has driven our performance in the first half of the year and set us up for outside margin expansion in the second half.

Their efforts and these results, including continuous improvement in our industry-leading safety metrics once again validated our market selection strategy and the role of local decision-making in driving results. Our focus is on maintaining a strategy that has served us well, executing on our playbook and delivering on our commitments.

We appreciate your time today. And with that, I will now turn this call over to the operator to open up the lines for your questions.

Operator?.

[Operator Instructions]. The first question is from Toni Kaplan of Morgan Stanley..

I wanted to start with the contracts that were shedded. I guess, first, any common themes between them, were they in particular geographies or verticals? And is this sort of -- are we finished with the shedding? Or is there more to go? Just trying to think about volume over -- I know you mentioned the negative 1%.

Was that cumulative or incremental?.

Sure. Well, first off, Toni, the contracts that were shed are throughout our footprint. But I would say there was a greater amount in the eastern seaboard where we've had a lot of growth through M&A over the last 3 years.

There were also some in the South, actually that were still a continued part of our reviewing of contracts from the Progressive transaction that we did 7-plus years ago.

The common theme was that these are municipal contracts that are low margin with -- or that we price to either make an acceptable margin and return on capital or we're happy to let somebody else take and often the volumes will still come to our landfill, so in our mind, it's a win-win. So no specific geography.

As far as your question regarding shedding, look, any time you are in a high M&A period, which we have been, as you know, for the last 3-plus years, doing over $1 billion in M&A. You're going to have in private M&A transactions anywhere from 10% to 20%.

So let's take an average of 15% of the revenue that you acquire that is probably 0 to negative margin. You know that going in and you identify that. And as those contracts come up, you work to reprice them or to exit them. So there has always been in our model, always for 25 years, intentional shedding.

It's -- you're seeing it more now because of the large amount of M&A done over 3 years. And also in a flat -- effectively a flat economy over the last year from a GDP standpoint, so you've got a little softer economy. So with a larger amount of M&A, you see a little bit more of it in the volume numbers.

Again, so in a normalized economy, whatever that is, 2%, 3% GDP in a slower acquisition pace, we're still doing it. You just don't see it on a quarter in, quarter out basis. So I would expect that number to come down because we haven't done $1 billion this year in M&A.

But this is a -- this is part of a normal running the business the way we do with a focus on returns. Again, I think if you look at the peers that have reported in the quarter, who've also had some pretty heavy M&A over the last several years, you basically saw the exact same thing. They -- as they acquire companies, they inherit the same situation.

So that's really the story around municipal contracts..

And just a one thing I would add to that, Ron touched on a couple of the regions. The other I would add would be Canada, where you saw purposeful shedding of certain residential municipal contracts.

And I mentioned that because to Ron's point, about the impact of acquisitions, of course, that dates back to Progressive from 7 years ago, it tells you, you're still refining the portfolio opportunistically as contracts still roll off multiple years after the acquisition is completed. And frankly, the other point I'd make is then follow the margin.

Because if you look at our regional reporting in our Q, you'll see the margin improvement that really stands out in our Eastern region and Canada, both of which we mentioned as having shedding going on..

Yes. And lastly, Toni, I would say, obviously, as I mentioned, you have a number between 10% and 20% of that acquired revenue that you ultimately may reprice or shed, you're not seeing that level of it. Why? Because there's also municipal contracts we're winning all along as well. So again, this is sort of a net number of that.

And as Mary Anne said, follow the margin because that tells you whether we're making the right decision on repricing or not..

Perfect. And for my follow-up, I wanted to go to the margin. So you mentioned second half and third quarter expected to be 32.5%. Even just staying at that level in '24 would be 100 basis points of expansion year-over-year over this year, seems like a little bit higher than typical.

And then you have inflation moderating and then maybe even some normal operating leverage on top of that? Like, I guess, why shouldn't we be modeling 100-plus even basis points of expansion for next year? What would be the factors to offset some of that? Or is that your expectation?.

Well, first off, remember, and I'm going to let Mary Anne take parts of this as well Toni. First off, remember, the second half of the year is just seasonally higher margin period. So the second half of the year, Q3 being guidance of 32.5%. If you do the math, I think Q4 comes in around 32.3%, so 32.4% blend.

You're going to naturally have a step down in Q1 and Q2 seasonally, so your total margin isn't quite at 32.5% yet as we have guided this year is at 31.5%. So you're somewhat below that as you enter. But look, I think it's too early yet to make any projections for next year's margin.

We generally say, as you know, with price-led growth, we get around 30 to 40 basis points of margin expansion. Yes, I think the number will be north of that next year, not ready to commit to what that will be. And there's certainly a number of moving things.

That also depends on the level of M&A over the balance of this year because, as you know, that can come in margin dilutive so we want to be cautionary in what we're guiding to. But what we are saying is the second half of this year on a normalized basis and depending on what you want to assume for commodities is at that 33% number.

So I would be cautious telling you 100 basis points. I'm not saying that can't happen, but there are things outside our control, which influence that..

I would just reiterate what Ron said, which is, of course, that we're not providing guidance right now. We think it's instructive to talk about the dynamics resulting in the sequential improvement we're expecting to see in the back half of the year.

And the reality is we really see -- haven't seen the cost pressures abate in the first half of the year, and that's part of what's setting up as the comps get easier on things like wage increases, et cetera, from last year, it sets up the back half of this year to be a little stronger. And then, of course, we'll count that again next year.

So that will influence the cadence of margin expansion next year, which would be the other reason to be cautious about your jumping off point and going up from there..

The next question is from Sean Eastman of KeyBanc Capital Markets..

I just wanted to come back to the margins, the 33% comment. Just for clarity, is that where we're run rating on an annualized basis in the second half at sort of a longer-term average commodity input level? Just some clarity there would be helpful..

So I think the point we're trying to communicate was, as we exit the year at 32.5%, you say look, commodities are really up about only 20% from where they exited last year, which was down 70% from the highest last July, right? So since there's a long way to go to get back to last July's levels, and so that was Ron's point, just layer on, it's more than 50 basis points, it's probably 70 basis points.

And so he's saying well north of 33% if we're exiting at around 32.5%..

Okay. Understood.

And then are there any sort of KPIs or margin enhancement targets that you could share or quantify around the big employee retention cultural programs that you're kicking off here, Ron?.

Sure. Well, Sean, as I -- there's a number of things we look at. But as I've mentioned in previous investor meetings and analyst conferences. Look, there is not some 100 basis point lever that we are missing here at Waste Connections. The company has always been a very cost-focused and well-run company.

But with turnover where it had been, there is no question that there is up to 100 basis points that we can take out of our cost structure over the next 18 to 24 months in 7 or 8 line items as retention improves. As we drive turnover from the what was in the mid-30% level down, I'm going to call that 10 points, so I'm into the mid-20% level.

You're going to see 7 or 8 line items improve 10 to 15 basis points each.

And that's going to come in labor, it's going to come in labor over time, it's going to come in our variable account, it's going to come in our outside repair, it's going to come in risk, it's going to come in SG&A, it comes in volume because everything gets better when you're fully staffed and people's workloads are balanced and you're not running both your people and your equipment at max level.

And so there's things we're looking at in each of those categories that we monitor. But the #1 thing is, as I said, just focus on turnover. And as turnover comes down, you'll see these line items as a percentage of revenue continue to improve.

And I think we'll demonstrate that throughout the balance of this year, and we'll demonstrate that throughout next year.

So those are the things -- and Sean, if you accept what I said, exiting the year at approaching 32.5% for the back half and normalizing commodities that getting us to north of 33%, if I'm correct in that 100 basis points, that's how you triangulate to a 34% type EBITDA margin or above in -- as we look out 18 to 24 months..

The next question is from Tyler Brown of Raymond James..

Hey Ron, curious if we could get some more details on the Arrowhead deal. This asset seems very interesting to me.

I'm just curious if you can talk about how that fits in the Northeastern disposal strategy? And basically, does it give you more confidence in acquiring collection in that market or even other rail-serve transfer stations along the East Coast.

And then does this move have anything to do with Seneca, basically, is it an alternative, if that site were to shut down?.

Sure. Let's attack the last part of that question first regarding Seneca. So first of it has nothing to do with Seneca. Seneca is doing very well, we're very confident in our position and our expansion there, and no real change to that.

We have grown quite a bit along the eastern seaboard as you know, and there was just really a need to have incremental connectivity to disposal options to integrate many of those markets that up until now had been nonintegrated.

We have been looking at this for the last 1.5 years or 2, and had internally committed that we were going to be able to integrate the eastern seaboard. So to your first part of your question, absolutely, this opens up additional market opportunities for M&A.

This opens up additional opportunities to integrate markets we have that are currently nonintegrated. And yes, this is an asset that's very strategic, and we're very excited about. It's a large landfill, as we mentioned in the release, 1,300-acre MSW site.

We're today -- that asset is taking around 3,500 tons a day in and we can handle in time a multiple of that or more and have permitted capacity to do so for quite some period of time. So I think you'll continue to see us over ensuing quarters and into next year, talk about the development that we have planned.

As you know, we try to think about these things in multi-years out. And that is how we are looking at this asset. It does open up other rail transfer options from an acquisition standpoint. So yes, it is very strategic in our mind..

Yes. Okay. Very interesting.

And then Mary Anne, just from a modeling perspective, just based on the acquisitions to date, how much contribution from M&A is kind of implied in the full year guide?.

Yes. For the full year, the original guide was about $316 million, and we're now at like $405 million to $410 million. And then the rollover for next year is around $70 million..

Okay. And then my last one here, Ron, this is a bigger picture question. So I think it's already been 100 days back in the seat. I know that you never really left, but you have been interfacing investors pretty actively. And I'm just curious what your impressions have been there with all the new investors.

What do you think the market still seems to miss about you or the story, if anything?.

Well, thanks, Tyler. It's a 100 days today to answer your question. And I have appreciated getting back in touch with many investors who have known us but a tremendous amount of investors who are newer to the industry and our story that I haven't had the opportunity to meet. Look, I think the investment community is very well informed.

We've got a very well followed from an analyst community space, and I think that all helps in transparency. But look, I think the thing that is, and I think it's topical and top of mind right now, is I think there's a misplaced and misunderstood issue regarding volumes.

I think there's this conception that all volume is good volume, and that's just completely inaccurate. There's a lot of volume that structurally the public company shouldn't have.

The public companies can operate at 25% to 35% EBITDA margin with volume that is intrinsically structurally low because of the nature of the market or the contract or the positioning in the market. So I think people should read into negative volumes as something that should be concerning whatsoever.

It should be concerning if margins and cash flow are going in the other direction, but if they're accreting, I think that tells you why people are doing it. So that would be the -- I would just reiterate that just because it's topical right now more than anything..

The next question is from Bryan Burgmeier of Citi..

Your guide and your comments quite fairly balanced capital allocation for the year and you increased CapEx guidance a little bit this quarter.

Maybe just from a big picture perspective, can you expand on where you see the best returns for Waste Connections right now? And can you remind me what you think Waste Connections' optimal leverage point is?.

Sure. To start with leverage first. So we feel very comfortable sitting in the 2.5 to 3x range. And what we like about that is it provides a lot of optionality if there's an opportunity for a large outlay, which there isn't in the current environment to take -- you take leverage higher.

I mean, mathematically, it takes a lot to drive our leverage above 3x. So it'd have to be a really big deal, but it's nice to have optionality. And in the meantime, we maintain access to low-cost capital by retaining our investment-grade rating, which we want to adhere to.

So that's just one data point regarding leverage, and we sit right in the middle of that range at 2.75 right now.

With respect to capital deployment and the best returns, if you think about with over $1 billion in free cash flow after paying a dividend, which has grown double digits for the last dozen years, we have a tremendous amount of flexibility to not only reinvest in the business, which is what most of our CapEx is.

Across this industry, you're running 10%, 11% just in replacement capital and building out your landfill. And then, of course, we're also investing in opportunistically in projects like RNG, which when we think about the best returns, we'd say those are great returns certainly, we're in an environment where we can be opportunistic given tax credits.

And so when we look ahead, next year will be a big year for CapEx. We mentioned that in the prepared remarks, about $120 million in CapEx is what we'd expect for RNG. And we'll continue to make those outlays opportunistically. But we're really not limited.

And so that's why I started with where we sit on leverage and how much of our CapEx is reinvesting in the business, we feel really good about where we sit and continue to have a lot of optionality..

And Bryan, I would just add to that, and Mary Anne said it without stating it directly. Look, our best return of discretionary capital is an appropriately priced strategic M&A that meets our market, our financial and our operating criteria. I mean that is how we have built the valuation we have over 25 years.

That's how we'll continue to build it going forward. And so that's what I think you've seen from us and you'll continue to see from us..

Got it. And second maybe just follow up on the M&A outlook. Can you just provide a little bit of detail on where your pipeline maybe stands right now? Would you say it's as full, less full, more full than it was maybe 1 or 2 years ago? I know you're targeting that fairly kind of niche markets, but you've always been able to find deals.

Just a little bit of detail on the pipeline and the outlook. I'll turn it over..

Sure. Yes. Actually, you may or may not know, Bryan, we obviously don't provide for obviously sensitivity and proprietary reasons, any real great detail on the M&A pipeline. But what I will tell you is pipeline is very full. There's a lot of LOIs in an offer stage.

There's a number of LOIs in a final negotiating stage and we feel very comfortable about as we look out over the next several quarters, what our M&A cadence will be. Look, relative to -- I'm just using a year ago, a year-and-a-quarter ago, we're lower than that in the pipeline, but you have to understand that was a very unique period.

You had a -- you were coming out of 2 years of a pandemic, coming off of hyperinflation, there was a number of -- you had very low interest rates, a number of catalysts that made more than normal private sellers who had sort of pent-up demand from the pandemic look at doing something with their business because they had been on the sidelines.

So I think you have to look at sort of '22 as a little bit of an anomaly. So it'd be misleading to tell you our pipeline is equitable to where it was in '22.

But relative to sort of historical norms, it is above those and continues to be so and it's a broad-based mix of collection and disposal, all solid waste opportunities across our footprint in both the U.S. and Canada..

The next question is from Michael Hoffman of Stifel..

Can we talk about price and trend? So inferred in the full year guidance is you're maintaining the 9.5%.

And if I follow the trend on restricted 7% in 2Q, aren't we resetting at a higher number on restricted in the second half given 2022's inflation was 8.9%? And so that sets up, you don't need a big reach on open market to hit the 9% that you're giving in the 3Q outlook.

Am I thinking about that correctly?.

The way I'd encourage you to think about it, Michael, is that coming into the year, we basically know what the price increases will be on the 40% of our business that you're referring to, where there are those contracts reset and that's been factored into what we're communicating for our full year numbers. And most of those price increases.

Yes, there's some that reset in middle of the year, and that influences those numbers. But the majority of our price increases more broadly happen early in the year. And so that really determines the overall number. There's a little movement over the course of the year.

The bigger factor in driving the cadence on a reported basis was, as we mentioned in prepared remarks, you've got a few things happening. One is the rolling off of outside price increases that we did last year in the face of accelerating inflationary pressures earlier in the year.

And then also just the math the denominator getting bigger, which is why on a reported basis, our core price steps down. And then, of course, you've got kind of the noise of the good news on fuel, having fuel surcharges come down. So that's how I'd encourage you to think about it, it's around 7% in those contracts, CPI linked market.

It doesn't move dramatically in the back half of the year. And again, the denominator gets bigger. And so the number comes down a little bit..

Okay. Fair enough. But you've trended ahead of your budget on open market? You've retained better. So is there any....

We see pricing playing out about as we expected, Michael. We feel really good about the visibility we had on pricing coming into the year. We said last quarter, we already had about 85% of it locked up done or known as we're even above that now. So we'd encourage people that 9.5% a pretty good number for the full year..

Okay. What's the -- OCC at $75 in your model is above RISI, which is at $50. And so there's 2 questions here. What are you able to do differently than the underlying RISI.

But more importantly, you made a comment that normal recycling, what OCC price equals normal when we think about normal recycling and margins?.

Well, so a couple of things. I think we all talk about what we see in our book of business, which is influenced by geography and other dynamics. And so when we talk about lows of maybe $50 that might have been lift RISI pricing in the high 30s. So it's tough to compare, but we're always running above.

Now I do think, in addition, we benefit from doing some things to make sure we're maximizing the value of our commodities. By the way, we have a national marketing agreement where we're taking advantage of volumes and consolidating.

And also, we're seeing the benefit of the improved quality coming out of our facilities, we're using robotics and therefore decreasing contamination coming out the back end of recycling facilities. So I would say those influence what we communicate as what the numbers are.

I think so it's all relative to expectations early in the year, and we're about 20% above where we were when we exited last year. And that's what's factored into what we have guided for, for the full year..

No, no. Yes. I mean everything Mary Anne said is spot on. I would tell you, what do we think? We think somewhere in that $110 to $120 is sort of -- you asked what is a normalized, I call that a normalized OCC pricing, and that's how you get to what we're saying we're down year-over-year.

Obviously, it peaked well above those numbers in the $160 to $200 range. So we're not saying that. But we are -- that's sort what we're calling more normalized. And also, you have to recognize, Michael, so much of our commodities in our model comes off of 1 of the 2 coast, I know most people do.

But there, you've got transportation advantages to markets that you don't have when you've got a lot of your volume in the Midwest and the South. And so that gives you some spread to the pricing as well..

Okay. And then big improvement in labor turnover from year end to now, Ron your best-in-class periods were sub-20%.

In the challenges of the current labor world, can -- is that possible again?.

Yes. I think it is, Michael. Obviously, that's a high goal, a high bar, but we're going to hold ourselves to that high bar. I think certainly getting into the mid-20s first and then working our way down from the mid-20s down to that 20% or below level is the goal.

Our goal is to get it into the mid-20s by the early part of next year or the mid part of next year and then work it down from there. There's a lot of components that go along to that from sourcing to onboarding to supervision, to equipment, to everything.

There's just so many things that you have to fine-tune to get those numbers down, a point at a time once you get down to that 23% number or so. But yes, it is achievable, and we're going to hold ourselves to that. I would also say, Michael, what we really focus on is, look, if you're at 23%, just pick a number.

How much of that is involuntary versus voluntary? As long as that involuntary number is somewhere in that 40%, 50% range, we're not as hung up on what turnover is because that means we're making proactive decisions most likely about safety on employees who are not going to make it and are going to cause a bigger issue.

We could bring turnover reported down to 23% today if we backed off the involuntary. So you've got to understand that as long as we're going to hold our standard to where almost half of that, we're making proactive decisions really, that voluntary number is dropping to 10% to 13% when you get to 23%..

Got it. And then you've shared with us a couple of self-help things like price volume equals 30, 40 basis points, labor spread over 2 years. This is what we just talked about it's another 40-50.

What about repair and maintenance and fleet age and getting fleet replacement, what's that opportunity?.

Yes. I mean, that is clearly an opportunity, Michael, and that's a function of several things. Look, part of the turnover issue is also in technicians. And when you're down technicians, just use the same percentage, 20% to 25%.

You're sending a lot of repairs outside that you don't have the manpower to do inside instead of something being a $10,000 to $12,000 internal cost, you're turning it into a $30,000 to $40,000 external repair. So when you're properly staffed, you're going to see improvements in repairs and maintenance, particularly outside repairs.

You're also going to see less breakdown maintenance because you're more proactive on your PM maintenance and breakdown maintenance is always 2 to 3x more expensive than preventative maintenance.

So look, I think there's a pick a number, a 20 to 40 basis point in the whole variable repair and maintenance equation between outside repairs and internal repairs.

And that's also a function, Michael, of your CapEx replacement schedule happening on schedule, which is continuing to improve, but will probably continue to be delayed some units throughout probably mid- to late '24 from what we're hearing from manufacturers at this point..

The next question is from Kevin Chiang of CIBC..

Congratulations, Joe, on the new title there. Maybe if I could ask the Arrowhead question this way. If I look at your segmented results, your lower margin segment in terms of Eastern and Mid-South -- Mid-South segments that you started to disclose.

Does Arrowhead dramatically changed how you look at the profitability of those 2 segments over time? Do this asset help result in some convergence between those 2 segments versus what you see in some of the other markets?.

Yes. I mean, obviously, if you can integrate a market, Kevin, you're going to pick up that internalized margin on disposal that was going external. So it obviously is going to help improve the margin without question.

It also more importantly, improves your competitive positioning and sustainability of margins in a market area over a longer period of time. So that's why it is so important.

You got to also remember, Kevin, when you look at this, that the Northeast, in particular, is always, for the most part, taken as a whole, going to be a lower-margin profile business because of the pricing of disposal.

You're talking about a market that is $80 to $130 a ton, pick a $100, $110 as a midpoint comparing that to a Midwest or South that might be $30 to $45 a ton. So you've got an inflated revenue number because of disposal in your collection system, in your revenue and therefore, obtaining the same EBITDA margin is that much more difficult.

So if you look at company based in the Northeast, like Casella, you've seen a historically lower than someone not based in Northeast public company margin, and that's a reflection of the market area as much as anything else.

So are we going to raise the Northeast margins to the Canadian or the West Coast margins? Well, most likely not because it's not structurally possible, but it is structurally possible to raise it from where it is. And Arrowhead will absolutely help that..

That's great color. And again, you kind of noted this in your previous response, just the constituents of what's in revenue that impacts the segmented revenue in terms of the cost structure of those individual regions. But if I look at it, simplistically with the new mix South segment.

Let's say you're running at least if I look at the most recent quarter, roughly $100 million in revenue quarterly below maybe the second smallest region in the U.S., or excluding Canada. Here so let's call it $400 million of annualized revenue. Is the argument or is the perception here that the Mid-South can grow to the size of some of your other U.S.

segment. So that's kind of the opportunity in front of the Mid-South, whether it's through M&A or outside organic growth that you can close a gap from an overall top line perspective here and we should see..

Yes. So yes, good question, Kevin.

So first off, let me explain how we think of our regional alignment, okay? So we think about it not just in terms of revenue size, we think about it in terms of employee size, we think of it in terms of geography, and our ability to get within that geography, either over the road or via other mechanisms because our regional staff has to travel and cover that.

We think of it in terms of waste flows, how it flows within a geography. And then we think of it in terms of forward-looking M&A opportunity and growth. So you can't look at a region and say, "Well, this region is annualizing at $1 billion and another one is at $2 billion." So they must think that region can go from $1 to $2 billion.

That would be a misleading way to characterize the way to think about it because that is only one factor. We may have the close to the same number of employees that are in a $1 billion to $1.2 billion region that are in a $2 billion region because of the price of disposal because of other things.

So we -- in the Mid-South, if you look at Tennessee, Kentucky, Alabama, more rural states, you're covering a lot of geography and so you have more people. You also have a lot of more residential business. So you've got more people employed through that. So it's a complex way to tell you how we think about what goes within a region.

Does the Mid-South have tremendous growth opportunities? Absolutely, we believe it does. Just look at those states, but should you think about it as getting to the size of the Southern or the Eastern region in time? That might be a little misleading..

The next question is from Jerry Revich of Goldman Sachs..

Ron, I'm wondering if you could talk about how much of the Alabama acquisition expands your potential M&A pipeline with companies that fit the Waste Connections mold given how much that asset can be scaled?.

Yes. I think Jerry, again, it'd just be a guess, and I would hate to. I don't want to do that for you or anyone because I don't know that exactly. We don't know that exactly. But look, if you look at our Massachusetts and our Rhode Island market, as an example, prior to yesterday's announcement, those were nonintegrated markets for us.

They are now integrated, okay? We can take -- well, most of our Mass and our Rhode Island market to the Arrowhead landfill through our network as of today.

So that gives you an idea that there's opportunities within those states surrounding states that we are not in and some we are in, where there's more M&A opportunity today than there was a few days ago. What that exact number is? I don't know yet, Jerry.

I think as we go forward in a couple of quarters and have greater understanding, we can give you something more clarified. But suffice it to say that it gives us opportunity that some of which we had passed on, okay, because we weren't sure if we could become integrated.

Remember, our whole model is we're either going to be an exclusive market where we have a franchise or a similar agreement or we're going to try to create a de facto asset franchise through asset positioning within a market.

And in a competitive market, if you are a long-term disposal disadvantage, you're not going to create that de facto asset franchise. So there were markets that we were sort of self shedding out of consciously that we now can revisit. So that's how -- why we say it is strategic..

Super. And can you totally just expand on the point of becoming vertically integrated in the existing markets. I mean in some of those areas, there's local disposal options that you're currently flowing through there, just more efficient than shipping all the way to Alabama by rail. So can you just expand on that point in terms of the plan.

So is this really taking a view of disposal capacity 5 years out in those markets? Can you just expand on that? Because I know you folks aren't running railcars for practice, you want to make sure you're getting really good returns on those investments..

Yes, absolutely, Jerry. And look, we have not said this is going to -- we're going to take all of our Northeast market to Arrowhead by any means. There are -- each of our markets within a market area or our niche is that some of them have local municipal disposal, some of them are flowed to local municipal disposal. Therefore, we can't do anything.

That's always going to go there, some of them disposal, it makes more sense economically and return basis to go there. We're going to look at that. But to your point, in your comment, understand that many parts of the Northeast are an $80 to $130 market, pick $100 as a midpoint just for conversation.

You can move waste on rail a long ways at $100 a ton. Okay? So unless there's a contraction in disposal pricing along the Northeast, which we don't project. By the way, if it happened, doesn't hurt us. That helps us on a collection basis. You're going to continue to see us move waste to where it makes the most economical return basis.

And so we've taken a very hard look at this. You've got diminishing disposal capacity along the Northeast. You're going to continue to have an upward bias on price throughout the Northeast as disposal lives contract. So I think, if anything, you're going to see waste continue to move outside of the Northeast and longer distances..

Super. I appreciate the detail. And Ron, can you totally just update us on how the landfill gas developments are tracking? And as we think about when they start flowing through and obviously contributing to margins.

Any update on the timing and the cadence, given the moving pieces in the industry, not only from project timing, but getting EPA certified and other moving pieces that are essentially delaying some players in ramping up capacity utilization?.

Yes, Jerry, we say the update is our projects are on track. They're in line with our expectations. We said there were a couple that should be online by the end of this year, that they would then layer in over the next couple of years. And we've talked about that $200 million in annual EBITDA by '26, and there's no change to that outlook..

The next question is from Noah Kaye of Oppenheimer..

I appreciate the thoughtful responses today. And I just wanted to do a little bit of housekeeping to clean these up. First, just to level set on where we sit today on turnover and if you can disaggregate into voluntary versus involuntary..

Sure. I can do so. So we peaked in turnover at the end of Q4 of '22 at about 35%. We brought that down by the middle of Q2 to about 30% and we have decreased that further to just under 29% at the end of Q2.

We are tracking below that as we head into Q3 of '23, and I would project that to be by the end of Q3, 1 point or 2 lower at the end of Q3 than where we ended Q2. We peaked at the end of Q4 of '22 at about 1,900 open positions or about 8% of head count.

We are currently -- we ended June at about 1,200 open positions or about 5% of head count and I would project by Q3, we would get that into the 1,100 maybe just below range, getting that into the 4.5% range.

A 4.5% is a very comfortable number, optimal in my mind, is 3.5%, you're always going to have some, you're going to want some, that's your involuntary that you're making decisions on but if we can get to that 3.5% open position over the course of the next 6 to 8 months, we'd be very happy.

There's a material difference running 7%, 8% of open head count versus 3.5% to 4%..

Very helpful.

And then just remind us how much you're spending this year in CapEx on RNG and new recycling facilities? And did that number change at all in the $25 million higher CapEx guide?.

No change in the higher guide. So this year, total for '23, the expectation is around $45 million for RNG and another $25 million for our recycling facilities for a total of about $70 million. And as I mentioned earlier, it steps up the expectation of the R&D spending stepped up in '24, probably $125 million, somewhere thereabout..

Okay.

So there's an $80 million step-up on RNG and recycling, is that kind of flattish for next year? Or are those investments rolling off?.

I think those are rolling off next year from maybe a nominal amount in '24..

Okay.

So net-net, that's like a $55 million, $60 million increase in total CapEx above and beyond what you normally spend?.

Yes..

That's helpful. And then on Arrowhead, look, I don't know if transformative is the right word, but this is extremely significant for your operations use of Mississippi. And there are a lot of peers with Northeast and East Coast operations, I imagine this network would be valuable too.

So can you maybe just talk a little bit about how these assets came to you? Why Waste Connections?.

Well, sure, we can certainly try. Obviously, somewhat of that rests in the answer from the sellers. But we can tell you what we understand. First off, these assets came to us because we went after these assets.

This was not a shopped transaction, this was not a marketed or brokered or auction transaction we began pursuing over a year, almost 1.5 years ago, intimate discussions with the ownership and we accelerated those throughout the course of this year heading into Q2.

So this was something that was targeted, sort of a rifle shot, I would say, by us and it was proactively taken off the market by us in that manner. So that's how it happens.

Why us? I think the sellers would tell you, obviously, they felt there was a fair economic transaction, but I think they felt our ability to develop and really turn the entire network into their dream of what it can become was -- they had a high degree of confidence in our ability to execute on that.

And I believe that's why they would tell you that they chose us as well as what they felt was a cultural fit for their employees and their leadership who is staying with us. So I think those would be the major reasons..

The next question is from Tobey Sommer of Truist..

I'm just wondering if you see the decline in open RECs and voluntary turnover as attributable to sort of changes in the labor market, external market-related changes or your own internal actions.

So I'm not sure if your internal actions have already yielded results or sort of more on the come?.

Yes. I mean, that's a fair question, Tobey. I would tell you that I think our internal actions are more on the come. I think we've had some impact, but that would be misleading to take 50% or more of the credit internally, that would be inaccurate. I think as we get 6 months out from now, that will be much more impactful internally.

And I do think it is a function of the labor market easing somewhat, although, as we've said, that continues to remain tight. But definitely, it's not where it was in Q4 of last year or Q1 of this year, we've definitely seen that. So -- well, if I had to put a number, I'd say it's 75% the market, 25% us, I mean, I'm just estimating at that.

But it's clearly more external than internal right now. That will pretty rapidly flip..

Great. I appreciate that color. Just one other question on pricing, and then I'll be done.

Do you expect the difference in relative price increase in your sort of West Coast markets versus competitive markets? Do you think that spread to be relatively stable? Or do you have an expectation for a widening or contracting in that difference?.

Well, that certainly will be a function of where inflation ultimately settles out, which dictates real-time or even forward-looking what price increases happen in the competitive markets and influences that spread. And of course, in the CPI-linked markets, it's a look back, right? So those dynamics will dictate that.

We know that we'll continue to get the benefit of higher CPI prints coming into this year in the pricing for next year, as we look ahead in those CPI-linked markets..

The next question is from Stephanie Yee of JPMorgan..

Thanks for all the color on the employee retention.

I was wondering if you can provide some color on the customer side, just given the price increases that have been put forth and yes, what you're seeing from your customers from a retention standpoint?.

Sure. Well, what I would tell you is that our retention continues to be good. We continue to hold sort of in that 85% plus of our price increases that we did early in the year. Any time we can get into that range where it tells us our retention is good and that we haven't exceeded the market, if you will.

There are markets where that's not true, but overall it is. Customers, they are experiencing, have experienced significant inflation in their business. And we tend to be a very small part of a businesses and of course, a household's monthly expenses.

So although 10%, 12% is a big number, when you're talking about it on a $30 residential bill or a $200 commercial bill, you're talking about smaller numbers, $3, $4 numbers on a residential a month or $15, $20 on a commercial bill, that pales in comparison to the increases that they get on their large expenses that are going up at that same 10%, 12%.

So I would tell you, customers are seeing input costs from all sectors that have been very high. And so we are, if you will, in line with what they're seeing from their service providers. So customers never want to see, which is understandable, their rates increase.

And that always drives some tension in that relationship until you can get beyond the immediacy of it. And again, if you're providing service quality, then that makes the acceptance of that rate increase a lot easier, where if you have service quality issues, then obviously, a customer has a very legitimate reason to push back on your rate increase.

So we have a heavy focus on service quality, that's a never-ending battle. But the better our service quality, again, a reason to drive down retention and turnover -- improve retention and drive down turnover, the easier it is to retain price..

The next question is from Harold Antor of Jefferies..

This is Harold Antor on for Stephanie Moore.

Just wanted to ask if you could talk about any tech or software automation investments that the company making or areas you think need attention as you look into the back half for the rest of the year?.

Sure. It was a little hard to hear. I apologize. But I think your question was about investments in software the company is making in the back half of the year.

And Harold, we are -- we have made an investment in our entire recruiting platform software that we brought online in July, which is a significant enhancement to what we had been doing up until then, and that is probably most significant.

We also have made significant investments in the telematics that are coming out of our truck into for both real-time safety, productivity and customer satisfaction. So -- but these are all -- the way we think about these, these are all normal course investments that we make year in and year out sort of in a continuous improvement process.

There is nothing that is significant that we're calling out in our expense or our CapEx about this because it's just all normal course..

This concludes our question-and-answer session. I would like to turn the conference back over to Ron Mittelstaedt for closing remarks..

Okay. If there are no further questions, on behalf of our entire management team, we appreciate your listening to and interest in the call today. Mary Anne and Joe are available today to answer any direct questions we did not cover that we are allowed to answer under Regulation FD, Regulation G and applicable securities laws in Canada. Thank you again.

We look forward to seeing you at our upcoming investor conferences or hearing from you on our next earnings call..

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect..