Good morning, and welcome to Unilever's Full Year Results. I'm delighted to be here today with our new Chief Financial Officer, Fernando Fernandez, who, as you know, took over the role on the 1st of January.

Fernando may be new to the role but not, of course, to Unilever, having previously served as President of our Beauty & Wellbeing business group, and before that, as head of Unilever's business in Latin America. We expect prepared remarks to be around 45 minutes, followed by Q&A of around 30 minutes.

And all of today's webcast is available live, transcribed on the screen. This is how we will run today. In a moment, Fernando will take you through the details of the results and our outlook. I will then give an update of our progress against our Growth Action Plan before we take your questions.

First, though, let me try to frame today's announcement with a few overall reflections of my own. The results and our performance for last year give some cause for assurance, the strength and the resilience of the business are clear, but not enough cause for comfort. There are some real gaps that we need to close.

Most of all, however, they reaffirm the importance and the relevance of the measures we are taking now at pace to accelerate Unilever's growth and to step up the quality and the consistency of our performance. Those measures were set out in the Growth Action Plan I shared with you at the end of October.

But given its importance, I want to devote most of my remarks today to the plan and how we are implementing it. First, though, let me highlight five important shifts that we have already made, some of which are reflected in the results we are sharing with you today.

First, we returned to positive volume growth of 1.8% in Q4 and gross margin expansion of 330 basis points in the second half. Second, we tightened grip on operations and working capital leading to strong free cash flow. Third, we stepped up brand and marketing investment focused on the 30 Power Brands.

Fourth, we made significant changes in our Ice Cream business to address underperformance. And fifth, we accelerated portfolio change with the acquisition of the premium hair care brand, K18, and the disposal in the value segment of Elida Beauty.

I will come back to the Growth Action Plan in more detail later, but I wanted to flag these five shifts upfront partly because they are significant in their own right, but also because they're indicative of the changes that we are making, changes that we need to make, and we know that. Our competitiveness bottomed out, but remains unacceptably low.

So we are not waiting to take the action that is needed. And on that note, let me hand over to Fernando to take you through the results. Fernando, over to you..

the disposals of Suave, Dollar Shave Club and the recently announced agreement to dispose Elida Beauty, which we expect to be completed sometime mid-'24. We also acquired two exciting premium brands, Yasso in Ice Cream and K18 in Prestige Hair Care. Before moving to 2024 outlook, let me tell you how we will measure competitiveness going forward.

Our current level of competitiveness is unacceptable, and we are investing and improving execution to turn it around. The current metric, percentage of business winning, has fundamental flaws.

It is a binary metric that does not take into account the size of share gains and losses and it does not provide any color about our performance versus market growth. From now onwards, we will measure and inform competitiveness through turnover-weighted market share with a coverage of around 70% of our revenue.

It is important to note that fast-growing parts of our portfolio, such as Food Solutions, Prestige Beauty, all accretive to growth will not be covered. As you can see, during the last 2 years, we have been growing above global market growth, which reflects our favorable geographical footprint. However, we will not lie to ourselves.

Turnover-weighted market share is the true measure of our competitive performance within the footprint in which we operate, and we are disappointed with a 75 basis point share decline. Of this, 60% is explained by Europe and 20% by the shift to super-premium segments in the United States personal care market. Fixing competitiveness will take time.

We don't expect to see an improvement in the first half of 2024, but we are committed to turn around our competitiveness. Let me close with the 2024 full year outlook. Our priority remains to drive organic top line growth. We expect underlying sales growth to be within our multiyear range of 3% to 5%.

Underpinning this, we expect an improved contribution from underlying volume growth. The impact of the Growth Action Plan will start to be seen in the second half. We expect to deliver a modest improvement in underlying operating margin for the full year.

This will be driven by gross margin expansion through a step-up in productivity, while net material inflation returns to historic normalized level.

In terms of capital returns, we remain committed to an attractive, sustainable dividend that will be supplemented by a EUR 1.5 billion share buyback program starting in quarter 2, time to coincide with the expected receipt of the proceeds of Elida Beauty disposal. With that, let me hand back to Hein..

a switch to net activity to drive gross margin and thereby boost our volume performance, a greater operational grip to drive our competitiveness and this all leading ultimately to a more consistent delivery. Thank you for listening. We look forward to updating you further throughout the year on progress against the plan.

And in the meantime, I hope this has provided a little bit more color on how we are implementing the plan and where we are seeing the early signs of progress. And now I look forward to taking your questions..

Good morning. Many thanks for joining the call. [Operator Instructions]. So I see our first question is from Tom Sykes at Deutsche Bank..

Just on the guidance of the 3% to 5%, I suppose the mix of price and volume growth and the cadence of that in the year. You've obviously got some quite strong volume growth in categories that might be a little bit more seasonal, things like Beauty, possibly Wellbeing.

Is it -- would you be able to replicate that volume growth in those slightly more seasonal areas again in H1? Or should we think of some of the volume mix improvement may be difficult to replicate the Q4 number in H1, but a little bit more H2 weighted? And then, sorry, just on the sort of culturally changing the business and you've obviously mentioned the different aspects to that.

Do you think you have a more difficult cultural problem in changing competitiveness in DMs versus EMs at all across your business? And what has been the response internally to some of the remuneration changes you've put through, please?.

Thanks for your question. Let me first come back on the -- it's Hein speaking, by the way, Tom. So let me first come back on your -- on the question on growth and then I'll talk a little bit about the cultural change.

Look, I mean, if you think about it, in Q4, we realized a 1.8% volume growth, 3 out of 5 business groups are now in positive volume territory, so that's a good thing. And we saw some sequential movement throughout the year in Q3 -- somewhat minor Q3; Q4, more convincingly.

And I think if we step into the year, I wouldn't say there is a massive first half or second half development. We're looking for a healthy composition of our guidance between mix, price and volume. And obviously, with easing inflation, clearly, volumes have to play a part in our overall growth story.

If you look at the guidance in itself, the 3% to 5%, I think we've been quite consistent about that. Our internal ambition is obviously higher. We're always seeking at the upper end of the range, but it's still a bit early in the year. Clearly, we're balancing it all out with our gross margin improvement.

So you've probably picked up on the 330 basis point improvement in the second half of the year, and that's an important metric for us going forward. So -- and yes, now let me leave it there on the growth side.

If you think of the cultural piece or the performance culture and the improvements and what it means to our people, I mean, we've implemented the remuneration changes that we talked about at the end of Q3. We did it at pace. And I would say, yes, I'm seeing a really improved momentum in the company.

People are getting increasingly familiar with the Growth Action Plan. We've obviously talked about it a lot. I see a renewed momentum, a renewed level of energy in the company. And I wouldn't say that our employees in the emerging markets will be less inclined to drive the priorities that we've set out in the developed markets.

Obviously, it's a sizable company and we have many people, so therefore, it may change -- It may take a little bit before everything takes effect. But I'm very positive on the momentum that we have, but of course, much more to do and that's what we're working on every day..

Our next question comes from Guillaume at UBS..

Two questions for me, please. Firstly, on your pricing outlook, if you could shed some light on your expectations for 2024 because we've seen already some negative development in India, Indonesia. There seems to be some quite tense negotiations in Europe, particularly with French retailers. You mentioned some trading down in the U.S.

So how should we think about it at this stage? I mean, more pressure on price growth this year meaning that we could actually see some pockets of negative pricing development here and there.

And which categories do you think would be the most vulnerable to some price cuts or heightened level of promotional activities? And then my second question is on your underlying operating margin for 2024.

I mean, could you maybe touch on the key moving parts and assumptions, which lead to your modest underlying operating margin development guidance? Because given the strong gross margin recovery you should get this year, I mean, it seems you are signaling another year of triple-digit basis points increase in BMI.

And very lastly, on this also, what do you mean when you talk about net material inflation back to more normal levels for 2024? Do you mean you're still going to get some inflation? Or could we actually have some deflation on NMI?.

Thank you, Guillaume, and a good mix of questions here. So let me start and then I'll hand over to Fernando on some of the details, particularly on pricing. As I mentioned to you before, we're looking within that guidance of 3% to 5%. We're looking at a healthy composition.

And clearly, when inflation eases, and that's what we're currently seeing across the globe, we tend to increase promotional activity. I mean that's what usually consumer companies do. So that will have a bit of pressure on our pricing -- on growth from pricing. But look, I don't think at this point that I want to signal a real reduction.

We're seeing some deflationary tendencies in South Asia -- in Southeast Asia in our nonfood business. And obviously, we are responding to that because we want to make sure that we remain competitive. Competitiveness is a very important objective for us as well.

And we've seen an increased level of promotional activity in Ice Cream in North America, also here to drive competitiveness. But these are more targeted pricing actions that we take. But if you look overall for 2024, I still -- we still expect some level of inflation.

And when we talk about inflation more to normal levels, think of in the range of somewhere between 2.5% and 3% or so. That's at least what the expectation is, but that means that there is ongoing inflation, but it differs by category and it differs a little bit by geography.

And where there will be ongoing inflation is somewhat in food and less so probably in the nonfood side of the business. When it comes to the operating margin, yes, we are guiding towards a modest improvement and we're laser-focused on improving on gross margin, as you said. I mean, we've had some good improvements on gross margin in the second half.

This is a super-important agenda item for us going forward. I think I've talked about it since October, we're seeing opportunities for productivity enhancement. And then, of course, there's the whole mix on the top line. We still believe that there is room for increased investment behind our core brands, but at the same time we don't want to waste it.

So plans need to come together for our brands around market development, around category development, around lending multiyear and scalable innovations. That's an important part of the Growth Action Plan. And I'm seeing increasingly an opportunity to do so, but we will only start really spending it when we feel that the plans are coming together.

So at this point, I feel good about the guidance on our overall margin development. But clearly, if there's opportunity to do more, hey, then we will go for that.

Fernando, anything on pricing you wanted to add?.

Yes. Well, first of all, Guillaume, shall I say that it's a pleasure to be with you all now. I'm sure that we will have a lot of opportunities to interact frequently. A bit of color on pricing, particularly in D&E markets like India or like Brazil. It's true that we have seen a significant deceleration of pricing along the 2023.

But we have seen this before. Take the example of India, for example, we have seen this in 2008 and 2009. We have seen this in 2012, 2013. The reason behind that is significant -- substantial part of the market trade at fixed price points.

And during a commodity inflationary cycle in categories where commodities play a key role in their cost structures, like laundry or like skin cleansing bars, we see many, many competitors abandoning or reducing their presence in the market. When the commodity cycle reverses, we see these players returning given the expansion in gross margin.

This puts some pressure on pricing. We are navigating this commodity cycle in places like India or like Brazil like we have done many times in the past, always preserving long-term competitiveness. It will take a bit of time for our pricing to stabilize, so probably 1 quarter or 2 more.

But at this stage, our priority to really defend competitiveness in these markets and we will price in line with this objective of preserving our market share. In terms of outlook, I would like to highlight a couple of things, I feel Hein has touched based on that.

At this stage of the year, we need to -- we prefer to remain cautious for a few reasons. The first one is the price growth, volume growth dynamic will take some time to normalize. The second is that we want to confirm the positive trajectory of our gross margin.

And the third one is that we need to assess what is the cost of restoring competitiveness, particularly in Europe, particularly in Personal Care U.S. and we are really assessing what kind of resources that we need to make that happen..

Our next question comes from Warren at Barclays..

Warren at Barclays. I've got 2 questions and one observation. The questions are, firstly, can you dive a little bit more into Prestige Beauty and wellness? So you say 6% volume growth in the quarter, but that's for the whole division.

What was the volume growth for the new Prestige Beauty, wellness units, specifically? I'm interested in some of the bigger brands, Dermalogica, Paula's Choice, Nutrafol, Liquid I.V. and maybe if you could talk a bit about the K18 acquisition and you're ambition for before that. If you can just dive into that whole topic would be super.

And secondly, Indonesia and India, can you maybe tell us what's going on the ground? Hein, you mentioned the consumer boycott in Indonesia already and you talked about an improvement in January.

Can you put some numbers around that in Indonesia? And also in India, I mean, it seems to be Indonesia and India in 2023, pretty disappointing for both geographies. What is your outlook for Indonesia and India in terms of top line and margin for 2024 and maybe in terms of competitiveness as well? And then the observation quickly.

This new market share metric, I get turnover-weighted makes sense. But why does it still only include 70% of the portfolio? I get it's different channels, but seems to me all the parts of the portfolio, like Prestige Beauty, are not included in this new metric.

And so my question is why are you not able to measure market share in the other 30% of your portfolio?.

Thanks, Warren. Very clear questions. Look, I'll start off, but -- and then again, what we just did, Fernando will add. I mean, first of all, on Prestige, and obviously, Fernando, having led the division until the end of last year, will probably add a bit more color.

But I would say, if I look at the brands and the brands that you called out in Prestige Beauty, all of them have been growing double digit and particularly the ones that we acquired at a later stage, not just in Prestige Beauty, but also in the Health & Wellbeing space.

All good -- off to a very good start -- well, not start because we acquired them a while ago, but ongoing strong performance, I would say. And I think we're -- in the small verticals in which we're operating, I think we'll outgrow -- I feel we are outgrowing competition. So that's really a good thing.

And we're very pleased with that, but also very optimistic on the future, obviously fueled with significant investments. If you -- so it's pretty broad. I would say. I would not call out one brand specifically, but it's truly across the board with particularly strong performance on Hourglass and on Dermalogica.

I mean, probably I would call out those, but hey, all in the double-digit space. On Indonesia, we've seen a 15% decline there and you've probably seen the Indonesia numbers that were reported separately. There is indeed improvement. I mean, in the month of January, I'm pleased to see actually quite strong improvement, but here we are cautious.

So we're guiding for the first and the second -- for the first quarter somewhere mid-single-digit declines, potentially. Obviously, the team is working on it very hard and we're seeing some upside. But once again, we're taking a fairly cautious approach and that is included in our overall guidance.

If you look at India, as you say, the good thing about quarter 4 is, yes, with the price pressure that is there in India and Fernando just alluded to that, what one of the impacts of deflationary pressure in some categories could be with increased competition and so forth, we have seen a volume growth.

So the minus 2% on pricing was balanced by a 2% volume growth. I think that's a positive for India. We do see that situation continuing for Q1 and Q2 and we do see improvement opportunities in Q3 and Q4. So we believe that in the balance of the year, India should see a slowly changing trajectory.

But in the short term, it will probably be around the levels that we mentioned. I think that answers most of the questions. Fernando, maybe a few words on the Prestige Beauty side that you....

it gives a clear indication of the gap between organic sales growth and turnover-weighted market growth; and it takes into account differently to what's happening with business winning metric, the depth of the share gains and the share losses. So just to reaffirm that we are not happy with our performance in terms of competitiveness.

It's a burning platform for both Hein and myself, and we will really attack decisively on that..

Our next question comes from Celine at JPM..

So my first question would be to understand what happened in the volume growth in Lat Am, which was quite strong, 9%, and as well in the U.S. So if you could shed some light because those are -- for those 2 markets, it's well above, I think, the market growth.

So could you explain that, and trying to understand whether there were some one-off factor or what kind of sustainability of volume we should be looking for these regions. And then my second question is a bit to come back to some of the questions, frankly. First, on cost, you said that cost is still positive 2% to 3%.

Could you kind of help me understand that because if I look at your -- many of your raw material, I see them being down quite a lot. Yes, food are up, but a lot of the oil derivatives, edible oil and so on and so forth are down a lot and that's why you were mentioning that price slowing down in some emerging markets.

So yes, I find it a bit difficult to understand how it's not flat or even negative for the year. And then maybe as well a follow-up on that price-versus-volume equation. Are you signaling that pricing will continue to decelerate fast, and I think we are facing peak pricing in H1 of '23.

And I was wondering whether that means that -- what it means in terms of elasticity of volume if I see some regions like Asia, where price comes down, volume is up 2% in India, but it's hardly up a lot. So just want to understand a bit that equilibrium of price versus volume. I know you had been asked, but it's a bit unclear to me..

Thank you, Celine. I mean very clear 3 questions. So first of all, on the volume growth in the U.S. and in Latin America, so a couple of words on those. Of course, we are implementing the action plan with enormous speed and decisiveness. And I first want to point out that a number of the trends that we're seeing in the U.S.

and Lat Am are, in that sense, a good inspiration for what should happen across the globe. I mean, first of all, we're seeing strong expansion of the Prestige Beauty and the Health & Wellbeing space. And Fernando just talked about that, Warren asked the question about it, that is about 1/4 of the U.S. business. And that's all been double digit.

And of course, that helps on the total U.S. side. Secondly, we have been implementing strong innovation in both North America as well as in Latin America and particularly around Deodorants, which has been growing double digit for us actually globally, but very much spurred by the development in the Americas.

And that is all behind the protection -- 72-hour protection behind some of our core brands. And once again, we're using that technology but we're applying it to Dove, we're applying it to Rexona, to Sure, et cetera, et cetera. So strong performance in Deos. But also premiumization.

We're landing at this point premiumized portfolios in Dove, but also in our Nutrition portfolio. I was very pleased when visiting Latin America recently on Brazil, very good performance on Hellmann's where we introduced a premium mayonnaise products, but also line extensions in other mayo-based sauces.

So I think all of these things come together, premiumization, good innovation and then, of course, the growth in our Prestige and Health & Wellbeing businesses. Those are the most important reasons behind it.

Is it structural? Look, these type of growth rates, volume growth rates, are hard to maintain forever, of course, but we're seeing a good momentum in the Americas and we're pleased with that, and we're keen to benefit from that globally. If you look at it from a cost perspective, the 2.5% and 3% or sort of that I pointed at, you are right.

In the short term, there are some -- it's probably for the company a bit more flattish. So the prediction for the year that I gave is -- might be a bit more towards the balance of the year we see inflation picking up. I already talked about India, where we believe there will be some happening going forward.

But at the same time, there are, of course, also ForEx impacts here from transactional ForEx, for example, that is also not always playing to -- well, you simply buy in the emerging markets a bit more expensive and that has some headwind that needs to be offset and that will lead to some cost-in.

Look, I mean, if you look at pricing, is there a fast deceleration? I mean, I don't think we're saying that. I mean, as I said, in some areas in the world, we are adapting our pricing. We're seeing additional promotional activity. I already talked about the examples. India, we talked about minus 2% and then plus 2% on volume.

Southeast Asia, to some extent, we've significantly increased our efforts to get -- to become more competitiveness on, for example, Ice Cream in North America. So those are the tactical things we're doing but I wouldn't point yet to a fast deceleration on pricing..

Yes, I would add only that, of course, the price deceleration has been higher in categories of low -- of high elasticity like in-home Ice Cream or laundry or skin cleansing bars. So that's one important point. The other point that I feel is important is we don't see -- we don't expect negative pricing for the whole group.

It can happen in some of our categories..

Our next question comes from Fulvio at Berenberg..

My first one is on the Power Brands growth of 6.5%, as you stated, in Q4, which implies that the rest declined slightly.

I was wondering if you are seeing any cannibalization effects benefiting the Power Brands as you redirect investments there? Or is there limited market overlap between the top 30 brands and the rest? And then my second question is on CapEx.

I'm just trying to understand how you can spend only 3% of sales, which you previously guided to anyway, of which half will go towards productivity and you also expect to generate higher volume growth.

Is there capacity -- is capacity utilization in Unilever low? Or do you expect it to reduce SKUs and simplify operations? I mean, could that explain the low CapEx spend relative to your peers?.

Thanks, Fulvio for your 2 questions. I mean, first of all, on Power Brands and we laid it out in the speech, so I mean it's very important to reemphasize we are not neglecting brands outside of the top 30. And it's not that the -- with the 6.5% that the other ones are in decline.

What we've said with the top 30 proposition was we are directing our funds, first and foremost, behind those Power Brands to place bigger bets behind multiyear and scalable innovations.

We also want to make sure that the superiority framework that we talked about and the brilliant execution around that is -- that we measure that consistently and very well for the top 30 Power Brands because that will ensure brilliant execution in the company. It will just make it better than when we declare that -- all of that for all of our brands.

We just want to make sure that we face and pace that well, and we feel that we're well underway with our Power Brands, now 75% of the total company and with accelerated growth. And I'm sure some of the other strong brands beyond the top 30 they will on pretty fast through the themes that we talked about.

Actually, I mean, if you think about the capital expenditure and the productivity agenda, we have guided towards an increase in capital expenditure from 2.7% that we had last year to somewhere between 3% and 3.5% for 2024. So we are stepping up capital expenditure, that's number one.

Secondly, within the capital expenditure bucket, we're looking for a greater spend on productivity. Productivity was a very important part of the Growth Action Plan and historically we've just spent less on that, so we're going to spend more and a greater percentage of the total CapEx amount on productivity.

We're seeing good opportunities there to reduce controllable costs..

Yes. I would add only you know that, of course, we will invest for aligning production and distribution capacity with our demand. But we will put constraints to ensure that we focus ourselves in increasing asset utilization and operational effectiveness where we see opportunities..

Our next question comes from Bruno at Bernstein..

Now Hein, when I'm listening to the presentation and your numbers, there seems to be a material disconnect between the language of the results update and what consumers are saying or doing, right? I mean, just quoting from your words, it's about unmissable superiority, science-backed innovations, holistically superior products and unmissable marketing campaigns.

But obviously, that's a big clash with your competitiveness. It's not of worse than before, down to 37%. Even on your new measures of sales-weighted market share, it's still awful or worse. And I sort of see like a big language disconnect. On the one hand, this amazing business, on the other one, consumers not buying it.

So one of those things sort of can't be totally right. And I do know and I listen that you say you're disappointed in that. But you're not really providing an analysis of why is this for underperforming your competitors. You're just saying you're disappointed, but keep saying the business is amazing.

And then when I look at what Peter is doing in Ice Cream, he's clearly taking the pricing and trying to change the direction of volumes. That obviously suggests that profitability was still too high and pricing needs to be adjust.

And it makes me wonder, given that disconnect that's so obvious in the results, is your margin is simply just too high? And you keep talking about gross margin targets. Gross margin target, is that going to stop you from doing the right thing on pricing if you're suddenly so focused on gross margin? So that's the first question.

And the second one is sustainability, you talked about it at priorities and it's been an ongoing theme, but also see a lot of kind of new European Union laws coming in moving the bar higher and higher. There's more news about far more supposedly sustainable, but not being that sustainable.

Should we start expecting material inflation in terms of really paying for truly sustainable commodities in the next coming years? Should that be part of our margin modeling going forward?.

I don't think there's a disconnect at all. We are obviously with the business winning percentage that we talked about in Q3, which is about the same level now. And even though that is not a perfect metric, I mean, we've talked about that, but we wanted to be very consistent in laying it out. That competitiveness number is bottoming out.

We are not happy with that. I've been -- we have been very, very clear on that. However, we are not sitting on our laurels.

We have given -- we've presented a clear action plan by the end of October and exactly around the themes that you talked about, which is about unmissable brand superiority, making sure we develop the market and the categories, making sure that we drive up our margin and so forth. That is what we're doing. That is what we're executing against.

And that is not something that you turn in 1 quarter, but we have also signaled that we're going to -- that you should see improvement on this in the balance of 2024. So I think we've given a very clear guidance towards that. And hey, it's never one size fits all.

So whilst we're not super excited about the competitiveness number, if you look at our overall reported growth numbers of the company, which are helped by roughly 30% of our business that is doing actually very well, that's the higher growth part of the business, we should also highlight that. This is not a story that we're all disappointed.

No, there are some real pockets of strength in the company that serve as wonderful and strong examples and that will help us going forward. But we are focused on improving those things that don't, that we feel that can be improved and that is truly what all our actions are about.

And again, when we do that well, we do see some early signs of success and we will continue to report to you about that in the next quarters. I mean, your question on Ice Cream. What was important that we talked about at the end of Q3, Peter approaches the Ice Cream group very much as a system, and that's super needed.

You have to connect to your supply chain, your buying, your distribution, obviously investments in cabinets and freezers and then the whole price/mix and top line strategy. You need to tie that -- even more than in any other business group, you need to tie that very strongly together. That's what we're doing.

And that means you want to get leverage from volume. So there was a clear and a conscious decision to drive extra promotional activity in North America, but that was a surgical way of going about it. And already volumes are -- on a comparable basis were picked up in the fourth quarter were better.

North America actually posted positive volumes for Ice Cream and our out-of-home Ice Cream business in the fourth quarter posted positive volume growth numbers. Now we need to see that improving going forward in 2024.

And we are -- we believe that there will be a better 2024 for Ice Cream than what 2023 looked like, both on the top line as well as on margin. On sustainability, you're absolutely right. The bar gets higher, but hey, I've got, on that sense, good news. I mean, all the efforts that the company has made over the last few years, that really helps us now.

And when we laid out our sustainability framework and we'll talk more about that in our new Climate Transition Action Plan in the AGM in May, it's all about transparency. It's all about realizing impact in the short term.

And it's all about making sure that we -- again, we report behind a more transparent framework on a regular basis about our progress and we are very well prepared for that. On deforestation-free and palm oil, I think we're leading in the world and this is something that we continue to do, so I wouldn't expect a major downside from that..

Our next question comes from Olivier at Goldman Sachs..

Two questions, please. Going back to Slide 16 on gross margin.

Should we expect gross margin in 2024 to actually recover even above the 2019 level considering that you have a much better product mix and you have implemented some portfolio changes as well over the last 4, 5 years? And then perhaps could you break up the 200 bps gross margin improvement between price, mix and portfolio changes? And then just a follow-up on Ice Cream, if I may.

You flagged down-trading in Europe.

Could you give us a bit more detail as well if you see the same down-trading in the U.S.? And do you expect any impact in the midterm from GLP-1 drugs?.

Thanks, Olivier, for your -- for the question. I mean, on gross margin, I'll make some general comments first and we'll hand over to Fernando, and then I'll come back on Ice Cream. Look, you're right. I mean, our gross margin is improving behind not just mix and premiumization, but also from increased productivity.

This was a major priority for us in the Growth Action Plan and we're moving forward with that with an enormous dedication in 2024.

When we talked earlier about the Growth Action Plan that we would like to see gross margin return to prepandemic levels in the plan period and that was sort of in the range of 2025, 2026, with the plans currently on the table we are seeing indeed an acceleration of gross margin growth and we aim to get back to prepandemic levels earlier.

Clearly, some things need to play out in the year, but I'm positive about the progress that we're making there.

Fernando, anything you want to add?.

No. Just the only point is we see our price coverage going up, our mix improving and the impact of portfolio change all contributing to the gross margin improvement. So there are different levels all working in the right direction.

And as I have said, this is the backbone of our financial plan going forward and we will put a lot of focus on that, particularly in investing to increase our net productivity..

Wanted to make some comments on Ice Cream, and I'm afraid some of them may sound repetitive because we made them before. Is there down-trading in the U.S. like we've seen in Europe, for example, the migration to private label and this is something that I talked about at the end of Q3? No, I wouldn't say so.

I wouldn't -- I mean, I think it's a different dynamic in the U.S. We stepped up promotional intensity to address competitiveness. And I feel, with the numbers we're getting in that, that's working and volumes, as I said, turned to positive in North America in Q4. Clearly, we will price competitively in Ice Cream. We're very determined on that.

But some key ingredients in ice cream remain inflationary. So think of sugars, think of cocoa. And I already talked about the ForEx effect, transactional currency effect that we see in some of our important ice cream markets, for example, in Turkey.

So the actions in Ice Cream really should come from a much stronger execution, a new look at the total supply chain and transforming our distribution and our network into a very competitive set. We believe that there's opportunity to do so.

Peter has taken some very drastic action when it comes to leadership change, around 80% in the business group has -- of his key leading positions has changed. So we're not sitting still. We're addressing the issues with enormous speed and decisiveness. And I expect a better Ice Cream in 2024 along with the key metrics..

Our next question comes from Jeff at BNP..

Firstly, just a word of thanks really to Nitin who, I think, has been an incredible servant to Unilever over, frankly, longer than I think any of us can really remember. So I hope he has a very -- enjoys his downtime, if I can say that. So 2 questions.

The first one is, somewhat curiously, you put on one of the slides that vertical integration on key materials is going to be a priority. Could you just explain what that actually means? And the second thing is you also commented that focusing more on absolute profit would be a priority.

Now if I take consensus and I apply your minus 5% currency guide on earnings, it would sort of imply that EPS won't really grow this year. So I just want to get your comments on that.

Is that what you're guiding to that there shouldn't be sort of meaningful currency EPS growth this year?.

Thanks, Jeff. Three points, let me just respond to and just echo your words about Nitin. Thank you, by the way, for making note illustrious career. Really great to work with. I'm very grateful to Nitin for everything he's done in the company.

By the way, he will continue as the Chair of Hindustan Unilever for the foreseeable future, and I'm very grateful that he will and we'll use all his expertise and experience in that key role. Now handing it over to Fernando on the 2 questions. One is on key materials and the other one was on absolute profit and the relationship to EPS guidance.

Fernando?.

Yes. Vertical integration is -- let me give you a couple of examples. For example, if you look at our surfactants cost in North America, we have a significant disadvantage. We are one of the few players that are not vertically integrated in the sulfonation and production of SLES.

That has a significant cost to our business and we believe that this is an opportunity that we can really materialize in the future. There are other materials in which I will not go deeper at this stage, this is for confidentiality reasons.

But we believe that there is a role to really improve our leverage in our procurement strategy and have a significant impact in our gross margin going forward. Let me go now into the absolute profit growth. Every time I get into a new role, I try to look at the long-term trends.

There are 2 things, looking at the last 10 years' performance of Unilever that I'm sure that it's not a surprise for you, but really, I would like to highlight. The first one is that our volume growth has been below what our footprint in terms of geographies and categories alone.

And the second is that in the last 5 years, our profit in hard currency -- in current currency have stagnated, and we know that we need to fix these 2 things. So I will not get into details now about the outlook and the guidance.

But I want you to be very, very clear that we are very conscious about really compensating some of the negative effect that currency headwinds have and we are working hard on that..

Our next question comes from David Hayes at Jefferies..

Two for me, one on the divisional heads planning process; and the second one on SKU rationalization.

So can you just talk us through the timing and the process of these new divisional heads in terms of their presentations to ExCo in terms of that 2024 and midterm plans? And during that process, what were the biggest surprises and the identified challenges that came out of that? And is there a plan for them to come back again given they are new in those roles to elaborate and be more detailed in what they see as the ambition on what they need for the next few years to deliver? And then just on SKU rationalization.

Is that done now? I know you've done a lot of that over the last couple of years, but the 30% -- or 25% of sales in the Power Brands, is there are a lot more to do in terms of both SKU and brand rationalization to kind of streamline that tail, so it doesn't become a drag on the overall group performance?.

Thanks, David. On the -- your first question on the divisional -- what you call, divisional heads, I'm not sure that I fully got the question, but let me just elaborate a bit, but please come back if you feel that I'm not answering it. Last year, in October, we refreshed the leadership team of the company and we made a number of internal appointments.

So Priya Nair heading up Beauty & Wellbeing; Eduardo, heading up the Home Care division; Peter ter Kulve changing from Home Care into Ice Cream. And I believe we appointed there people with a proven track record and very hungry, of course, to take on the challenges that we have.

The targets and the goals for them for 2024 are completely aligned with the Growth Action Plan. We've cascaded that rigorously, I would say, and in a much more rigorous fashion than probably was the case prior. We have just made the appointment of Mairéad. There is one outstanding position on the ULE and that is the President for Nutrition.

We are in finalizing stages of that, and I expect to be able to announce in the next couple of weeks. There were some technicalities why we couldn't do it today. It is what it is, but we are moving forward on that quite fast. Ultimately, I aim for a good mix, obviously, between internal and external views.

That's why we made the appointment of Mairéad today. And hey, I would say everyone is really -- is on to it, started on the 1st of January formally the new roles. But yes, I'm happy with the progress made so far. On SKU rat, we've done some significant SKU rationalization to simplify operations, help our procurement teams in particular.

And of course, the global category teams that are now the primary access to which we manage the company, they have taken a very hard look at, hey, how can we simplify our business going forward and make our propositions more scalable.

Mid-20% or so in terms of SKU rat, significantly, of course, that has harmed some competitiveness and some volume, but we're happy with the action taken. Going forward, I would not expect similar reductions, of course. I think we have sort of bottomed out and we need to grow from here..

Yes. Let me add only that I would see -- I would look at this as one of the key benefits of a business group-led organization. It was very difficult in the past when we were organized on a geographical basis to take decisions in simplifying our assortment. We have done it. It has a cost in terms of volume.

It has a cost in terms of competitiveness, but make us leaner, faster, sharper and we have been decisive on doing that..

Our next question comes from Karel at Kepler..

I have two questions. One on the Beauty & Health Wellbeing business and one on Hair Care. Starting with Beauty & Health Wellbeing, that's been elevating growth in the North American market field for a while. At the same time, I don't necessarily see all these brands traveling very quickly across the globe.

Is that part of the plan of these brands? Or are they so far called to be predominantly leveraging on the growth opportunity in the North American home market? And the other question is in relation to Hair Care, that's been a difficult category for you for a bit longer. At the same time, we've seen quite some action on the portfolio last year.

How should we think about your Hair Care performance in '24?.

Thank you, Karel. I'll take part of the first question, and again, given Fernando's role in that business, both responsible for Hair Care as well as on Health & Wellbeing and the Prestige Beauty side, he will add. Clearly, these Prestige brands, roughly 1/4 of the business group, Beauty & Wellbeing, of course, we want to scale.

This is an important theme of our Growth Action Plan, scalable propositions, multiyear bets and so forth and these brands fit that extraordinarily well. However, we want to make sure that we put them on a very solid footing and the United States is -- or North America is a very significant market.

So we were really keen to drive growth there initially, and we're looking for expansion. But let me tell you, in fact, we have expanded on Liquid I.V. We've introduced it in a number of countries, amongst them are Canada, but we're also looking for more internationalization. More on that to come, so stay tuned.

Dermalogica, in fact, available in multiple countries, actually now available in the U.K. as well. Paula's Choice, I hear from your accent you're from the Netherlands. In fact, our European operations for Paula's Choice are based out of the Netherlands. I was there recently.

All digital, very strong growth, similar growth rates that we're seeing in North America. So we're actually very excited about that. But we will do it very targeted and where we feel that the moment is right and that we have sufficient and -- sufficient presence and base in the United States, and then we will look for internationalization.

Fernando, maybe a few words to that and as well as Hair Care..

Yes. I feel one of the powerful features of the portfolio that we have been building Health & Wellbeing and in Prestige is the fact that North American brands travel. These kind of strong brands in the U.S. give us the possibility of building a more harmonized portfolio across the globe in the future.

So definitely, global rollout of this brand is something that we will pursue with decisiveness in the next future. There are some differences when you look at Prestige this year. In the case of Health & Wellbeing, there are regulatory constraints that have to be overcome but overall, just the decision is to really go global with most of these brands.

I feel one point that Hein touched base -- touched on that and I feel it's important, we wanted to solidify our position in the U.S. first. You can see that our growth here is really very, very, very competitive, particularly at the moment in which many companies, particularly in the beauty space, are shifting back focus from China into the U.S.

We thought that was important to focus in solidifying the position there. Regarding Hair Care, good performance, positive volume, Latin America and South Asia with double-digit growth.

We have a bit of a difficult time in North Asia despite the fact that Clear, in particular, is doing very, very well there and is reducing the gap with the anti-dandruff leader in the market.

But overall, the performance of Hair Care has improved significantly in the last couple of years, and we believe that this strength will continue going forward..

And our final question comes from Sarah at Morgan Stanley. Sarah, are you there? I think we may have lost you there, Sarah, I'm afraid. So with that, we have....

Can you hear me now?.

Oh, yes, you're back..

Okay. Sorry, didn't know what happened there. It was 2 questions. One was on restructuring. You've obviously had fairly significant restructuring costs for quite some time.

Can you just take us through how much of those are going to be cash in '24 and how long you would anticipate continuing to charge restructuring? And then second one was just on the gross margin question.

In terms of price coverage of NMI since things started to -- or since we started to see significant [indiscernible], where do you think you've got to in terms of price coverage, maybe as a percentage or something like that?.

Thanks, Sarah. I mean, on restructuring, we have -- we're guiding towards roughly 1% of turnover on restructuring for 2024. Fernando and I, we're seeing some real opportunity for productivity improvement. So I already talked a bit about Ice Cream. We're looking at some other pockets that we will come back to you on.

We're doing it, as mentioned in the video, surgically and I think that's right. But at this point, we would guide towards that sort of 1%.

On gross margin, if you look back in the last couple of years, since the inflation started, I would say we're at roughly 80% coverage, give or take, and with -- obviously, with some momentum behind gross margin and the productivity plan there.

And I already mentioned earlier in the call that we're leaning in a bit more on gross margin in terms of faster recovery to prepandemic levels than earlier communicated..

Yes. Price coverage now for the first time in 4 years is above 100%..

Thank you, Fernando. Look....

You're at over 100%?.

Now. For the first time in 4 years, our price coverage has gone beyond 100%..

Thanks, everyone, for joining the call. That was, indeed, the last question. So as you have all heard, we have reorientated the company now behind the Growth Action Plan and this is resulting in some important shifts. First of all, a laser focus on growing volumes and gross margin expansion. I mean, 2 themes that we have discussed during this call.

A tight grip on operations and -- resulting in 2023 particularly strong working capital performance and thereby strong cash generation, and we're pleased with that; an increased investment behind our growth, and of course, behind our Power Brands. We stepped up investment in 2023 and we aim to do more in 2024, but obviously based on the strong plans.

The right level of urgency that we have now in the organization to address that competitiveness and underperformance in the pockets where that's valid. We also continue to look at the portfolio. We've done some important changes in 2023, and we will continue to look at the right portfolio going forward.

So all in all, clearly, we are all focused on value creation and increasing shareholder returns. It's super important that we do that. We're very clear, and as Fernando said, we know what to do. We look forward to update you on the progress through the course of the year. And for now, have a very, very good day. Thank you..