Good afternoon and thank you for standing by. Welcome to Grove Collaborative Holdings Inc.’s Fourth Quarter and Full Year 2023 Earnings Conference Call. [Operator Instructions] Hosting today’s call are Grove’s CEO, Jeff Yurcisin and CFO, Sergio Cervantes.

Before they begin their prepared remarks, I will review the forward-looking statements, Safe Harbor. Some of the statements made today about future prospects, financial results, business strategies, industry trends and Grove’s ability to successfully respond to business risks maybe considered forward-looking.

Including statements regarding the impact of transitioning order volume to other facilities, 2024 product launches and category expansion, changes to our customer experience and their impact, including an increase in addressable customer base, improved first order conversion, and a reintroduction to less active customers, our guidance for 2024 net revenue and adjusted EBITDA margin revenue growth in the second half of 2024 while being adjusted EBITDA profitable and our ability to invest in an advertising as a higher percentage of revenue.

Such statements involve a number of risks and uncertainties that could cause actual results to differ materially. All these statements are based on Grove’s view of their market and their business as they see today.

As described in their SEC filings, the underlying facts and assumptions for these statements can change as the market and their business changes. For more information, please refer to the risk factors discussed in their most recent filings with the SEC, which are available on Grove’s Investor Relations website at investors.grove.co.

During today’s call, they will also discuss certain non-GAAP financial measures. Reconciliations of these non-GAAP items to the most directly comparable GAAP financial measures are provided in the earnings release, which is also available on their Investor Relations website. I would now like to turn the call over to Jeff Yurcisin to begin..

improve the VIP experience; two, continued momentum with Grove Co. product innovations; three, saw accelerated growth within health and wellness; and four and most importantly, we began the transformation of our new customer acquisition model.

The fourth quarter saw improvements to our website and to our product recommendations as well as special pricing for our VIPs. We plan to continue making changes to our site, while offering our best customers, our VIPs exclusive benefits and more value for their loyalty.

For our Grove branded products, our team is focused on leading the industry with 50 plus no-way ingredients, like parabens, phthalates, and phosphates that are not in included in any of our products. We continue to innovate in both products and with award-winning packaging. In Q4, we launched our Grove Co.

bottle wash power packs, a new pod product that removes stains and lingering odors and hard to clean containers, serving as an entry point into a niche category with an opportunity for Grove.

We have a number of planned launches throughout 2024 that will enable customers an easier entry point into our product platforms with ready-to-use items at a more accessible price point on many of the shelves in the 7,500 brick-and-mortar locations where Grove Co. products are sold across the country.

For our third-party brand partners, we intend to offer relevant products that a conscientious customer would want. Customers continue to ask us to enter new categories. For instance, 89% of customers we surveyed in that study would trust Grove over other retailers to meet their health and wellness needs.

So in the health and wellness category, we established a dedicated health and wellness advisory board composed of medical clinicians and practitioners to help guide the ongoing expansion of the brands and products we sell using the latest research and science.

Between Q4 2022 and Q4 2023, we grew the percentage of orders containing the health and wellness product by more than 75%, showing continued momentum in the category going into 2024.

This is valuable because the higher average retail prices and regimented nature of wellness products translates to a customer lifetime value that is approximately 3x higher for a customer that purchases wellness products versus one that does not.

We are continuously evaluating our pricing and category offering in health and wellness, turning Grove into the destination for our customers’ wellness needs. We are in the midst of transforming from a sustainable cleaning brand to a trusted household brand to meet more of our conscientious customers’ needs.

In Q4, we welcomed the Ancient Nutrition, Compostic, The Honest Company and WishGarden brands to our collaborative as well as dozens of new products from existing third-party brand partners. We will continue to expand assortment within our core categories and into adjacent ones where we have earned our customers’ trust.

In Q4, we also began a journey to remake our customer experience to be more clear, customer-friendly and focused on our priorities of sustainability and value, while also providing more transparency around our subscription process. During the transition, we have seen and will see lower first order conversion rates.

As a result, we spent advertising at a stable percentage of revenue in the fourth quarter when compared to the second and third quarters. At the end of February, we launched an updated customer experience for new customers.

We adopted an improved approach for the first order experience by removing gated access and default subscriptions and creating incentives for customers to opt into a program to subscribe to individual products for increased savings. We will also offer discounts for repeat orders and free gets to incentivize basket building.

The transformation represents a significant shift in our subscription model. These changes will allow us to better match best practices across e-commerce that I have seen throughout my career and drive Grove in new acquisition channels.

We are optimistic that the various changes to the overall experience with reduced friction and even more transparency will increase our total addressable market, improve first order conversion and reintroduce less active customers to the Grove platform.

I’m energized by this transformation, which is the natural output of listening to customers and putting them in the center of all that we do. During this transition, we further reduced advertising spend in the first quarter. But we intend to increase our spend as a percentage of revenue throughout the year as we optimize the experience.

Now turning to 2024. You will continue to see us prioritize profitability. But we also expect sequential revenue growth in the second half of the year. We plan to accomplish these results by, one, expanding product selection.

We will follow our customers’ needs by building on our demonstrated success and category expansion in the health and wellness space. Two, we are optimizing our growth model.

We will move from the gated first order experience to one that is shopping focused and provides incentives for customers to subscribe to items and build the most planet-friendly and wallet-friendly order as possible.

We expect this to reactivate and reenergize our 5 million customer base and further increase our total addressable market and appeal to all conscientious customers. Three, we are prioritizing innovation. We will continue to launch new sustainable products to our online platform and 7,500 brick-and-mortar retail locations.

For example, we are launching a new ready-to-use product assortment that will enable customers to experience Grove Co. at a lower entry price point than our current durable concentrate offering. And lastly, we are doubling down on sustainability, our point of differentiation. This is what connects our team.

It’s why customers trust us and it’s what sets us apart. We are the first plastic neutral retailer in the world. But we aim to do more by further serving our customers through education and new products guided by our Beyond Plastic standards.

I’m incredibly excited about the strategy that prioritizes our customers and puts our sustainability mission at the forefront of everything we do. I will now turn the call over to Sergio to review our financial results in more detail. Sergio, please go ahead..

Thank you, Jeff. Similar to previous calls, we will provide quarter-over-quarter comparisons in addition to the year-over-year changes.

We continue to believe that sequential comparisons reflect trends in the business and provide a measure of effectiveness of the steps we have taken to position ourselves for long-term sustainable and profitable growth. Starting with the top line.

Net revenue in the fourth quarter was $59.9 million, down 3.1% from the third quarter of 2023 and 19.2% year-over-year. The ongoing impact of our reduced advertising strategy persisted, which optimized spend to ensure adequate return on investment as we transition our first order experience and aggressively push for profitability.

For the fourth quarter, total orders were down 5.8% quarter-over-quarter and 23.7% year-over-year to $0.9 million, and active customers were down 9.7% quarter-over-quarter and 33.2% year-over-year to $0.9 million. Both total orders and active customers continue to be impacted by lower advertising spend.

Offsetting the decrease in total orders, DTC net revenue per order was up 2.4% quarter-over-quarter and 5.4% year-over-year to $66.83, another record high, surpassing our previous record of $65.24 from last quarter.

The sequential year-over-year improvement was driven by a mix shift to existing customer orders as well as an increase in the number of units for existing customer order as we expanded our product offering and optimized our pricing. Gross margin was up 60 basis points quarter-over-quarter and 740 basis points year-over-year to 54.4%.

In the fourth quarter, the inventory reserve reduction contributed 130 basis points to gross margin compared to 20 basis points in Q3 2023 and a negative 470 basis points in Q4 2022. The year-over-year improvement was further driven by a decrease in supply chain costs and a mix shift to existing customers.

When compared to Q3 2023, the inventory reserve reduction was offset by higher product costs due to a seasonally higher discount rate and a higher percentage of third-party products. Grove branded products as a percentage of net revenue was down 30 basis points quarter-over-quarter and 70 basis points year-over-year to 44.5%.

The sequential and year-over-year declines were largely due to a decrease in Grove brand products in existing customer orders as we continue to expand our third-party product offering, especially our product selection in the health and wellness category relative to Grove brand products.

Our advertising expenses decreased 4% quarter-over-quarter and 43.6% year-over-year to $3.9 million. The year-over-year declines reflect our pullback in advertising spend and focus on efficiency.

While the sequential decline was due to a reduction in retail and specific advertising as we balanced growth and profitability in the channel and also balanced the efficiency of our DTC advertising as we began transforming the first order customer experience.

Product development expense increased 27.3% quarter-over-quarter but decreased 0.5% year-over-year to $4.6 million. The Q4 2023 amount includes a $0.7 million year-to-date reclassification from SG&A and $0.1 million of restructuring charges.

Excluding the reclassification and restructuring charges, product development expense was stable quarter-over-quarter and declined year-over-year. SG&A expense increased 7.9% quarter-over-quarter, but decreased 38% year-over-year to $32.1 million. The current quarter SG&A includes $3.3 million of restructuring expenses.

Stock-based compensation also increased $1.5 million when compared to Q3, due to a one-time true-up recorded in Q3. If you exclude both of these items Q4 2023, SG&A is lower than the prior quarter, mainly due to lower fulfillment costs from fewer orders.

Similarly, the year-over-year decline is due to lower fulfillment costs from fewer orders, but also lower personal and professional services costs as we right size our cost structure throughout the year.

Adjusted EBITDA for the fourth quarter was positive $0.1 million compared to positive $0.2 million in the third quarter of 2023 and $9.5 million loss in the fourth quarter of 2022. Our adjusted EBITDA margin was 0.2% compared to 0.3% in Q3 2023 and minus 12.9% in Q4 2022. This is the second quarter in a row that we deliver positive adjusted EBITDA.

We are pleased with this result demonstrating our ability to manage our cost structure effectively despite the decline in sales. Net loss in the quarter was $9.5 million, compared to a net loss of $9.8 million in the third quarter of 2023 and $12.7 million loss in the fourth quarter of 2022.

Turning now to the balance sheet, we ended the quarter with $94.9 million in cash, cash equivalents and restricted cash, an increase of $0.2 million from the previous quarter. The increase is mainly due to $1.1 million of operating cash flow offset by $0.5 million of capital expenditures.

Since, we like the working capital trends, we finished the quarter with an inventory balance of $28.8 million, down $3.9 million from the end of Q3 2023 as we continue to right size our inventory ownership. We will not make any draws on the asset based loan facility in the fourth quarter after having taken the minimum draw of $7.5 million in Q1 2023.

Based on current inventory and accounts receivable balances, we have $8.1 million of capacity available. Now, turning to our outlook, for the 12-month period ending December 31, 2024, we expect net revenue of $215 million to $225 million and adjusted EBITDA margin of zero to 1%.

While our guidance has revenue declining on an annual basis in 2024 compared to 2023, we expect to deliver sequential quarterly revenue growth in the second half of 2024, while also being profitable on an adjusted EBITDA basis for the full year.

We further expect the transformations of the customer experience that Jeff described previously, but allow us to invest in advertising at a higher percentage of revenue starting in the second half of the year, when compared to the first half. I look forward to provide an update on our progress in the coming quarters.

I would now like to turn the call back over to Jeff for some closing remarks..

Thank you, Sergio. Having completed my first six months in the role of CEO, I have an immense amount of gratitude for our Board of Directors, leadership team and Grove employees for being part of this incredible journey.

And because of their guidance, partnership and hard work, we have been able to accomplish an incredible amount in just six months that should make us all drive. At Grove, we aim to transform our industry and turn consumer products into a force for human and environmental good.

And when you consider that 89% of ocean plastic is single use plastic and only 5% of plastic is recycled, our mission is more critical now than ever.

In the past to achieve our mission and transform our business relies on our strategy to stay focused on our conscientious customers, win with our sustainability differentiation and pursue our mission by running a sustainable, profitable growing business, and we are already seeing the results of our transformation underway.

2023 prioritized profitability and saw a number of incredible milestones for our company. We have a plan in place that we believe will make us profitable and growing sequentially by the end of 2024.

While I am excited about the results from this quarter, I can say with certainty that this is just the beginning as we look to make a number of changes that will benefit our customers, our shareholders and our planet. We are now happy to answer any questions you have. Operator, please open the line for questions..

[Operator Instructions] Our first question comes from the line of Susan Anderson with Canaccord Genuity. Please proceed with your question..

Hi. Good evening. Nice job on the quarter. Great to see that profitability continued to improve. I was wondering so on the 2024 top line guide, maybe if you could just talk about I guess the cadence amongst the quarters.

It sounds like you expect revenues to increase sequentially as we go throughout the year, I guess should we expect fourth quarter to be up year-over-year by the time we get there or how are you guys thinking about that? Thanks..

Thank you, Susan. Look, we said we are going to be profitable and growing in 2024, and we still believe that’s true. We are confident in our plan that we have in place and what you will see is quarter-over-quarter on an ongoing basis, continued growth.

In terms of year-over-year, we are not giving guidance to it, but we are optimistic that the transformation that we were talking about to the core customer experience will be a catalyst for growth. And we will update our revenue guidance accordingly throughout the year. But right now we are currently guiding towards sequential growth..

Okay. Great. That sounds good.

And then maybe if you could just talk a little bit about the mix of sales longer term, I guess between third-party brands and then your growth brand as you add I guess more third-party brands to your platform as the categories expand, I guess has that changed in terms of your thoughts of where that mix will be? And then just in terms of the categories on the website, you have definitely added a lot of new categories.

Is there anything else left that you want to expand into or should we think about it, just adding more brands to those categories?.

Thank you for the question again, Susan. So, I I just want to emphasize one thing, which is in my time in this role, I am not working backwards from an ideal per share percentage for growth co-products. I want us to go find the best products in the world for this conscientious customers and put them in front of our core customers.

What I am energized by though is, we have got some great growth co-products coming. So, even as we add third-party selection, I am – I believe there is a great opportunity for that growth of co-product to still jump out among – jump out and differentiate itself from other products in our store.

So we are not giving guidance to it, but what I think you will see is the growth product being of tremendous value and tremendous efficacy..

Great.

And then maybe if I could just add one last one, I am not sure if you could give any color on just how Grove performed at wholesale in the quarter and I guess are you expecting any additional expansion there at wholesale for the Grove brand in 2024?.

Thank you. So, we did really incredibly well. I am proud of the type of product launches that we have. You will see at the end of Q1, early Q2, new products hitting the stores, hitting target shelves, you will see 70% more retail doors open in 2024, year-over-year. And so from our perspective, we are launching the right type of products.

We are excited about this growth co-bottle wash power pack. We are excited about the retail door expansion and we still firmly believe in our strategy of this omnichannel brand where we are meeting our customers where they are..

Great. That sounds good. Thanks so much. Good luck the rest of this year..

Thank you so much, Susan..

[Operator Instructions] Thank you. There are no further questions at this time. I would like to turn the floor back over to CEO, Jeff Yurcisin for closing comments..

Thank you very much for joining us today. I also want to thank our customers. They are the reason we are in business and we are here to serve them. Appreciate your time this evening and thank you for your support. Have a great evening..

This concludes today’s teleconference. You may disconnect your lines at this time. Thank you for your participation..