Welcome to the Valley National Bancorp First Quarter 2021, Earnings Conference Call. [Operators Instructions] Please be advised that today's conference may be recorded. I would now like to hand the conference over to your speaker today, Travis Lan, Investor Relations. Please go ahead..

Thank you. Good morning, and welcome to Valley's first quarter 2021, earnings conference call. Presenting on behalf of Valley today are President and CEO, Ira Robbins; Chief Financial Officer, Mike Hagedorn; and Chief Banking Officer, Tom Iadanza.

Before we begin, I would like to make everyone aware that our quarterly earnings release and supporting documents can be found on our company website at valley.com. When discussing our results we refer to non-GAAP measures, which exclude certain items from reported results.

Please refer to today's earnings release for reconciliations of these non-GAAP measures. Additionally, I would like to highlight Slide 2 of our earnings presentation and remind you that comments made during this call may contain forward-looking statements relating to Valley National Bancorp and the banking industry.

Valley encourages all participants to refer to our SEC filings, including those found on Form 8-K, 10-Q and 10-K for a complete discussion of forward-looking statements. With that, I'll turn the call over to Ira Robbins..

Thank you, Travis, and welcome to all the participants on the call. This morning, I will provide detailed thoughts on the unique growth opportunities available to us at Valley, and update you on our corporate social responsibility efforts. Mike will then provide additional details on the financial results before opening the call to your questions.

In the first quarter of 2021, we reported net income of $116 million and earnings per share of $0.28. For the third consecutive quarter, this represents the highest level of quarterly earnings in Valley's entire history. Return on average assets was 1.14%, reflecting net interest margin expansion, stable expenses and a lower provision for loan losses.

Looking forward, we expect fee income to rebound, continued net-interest margin strength and strong loan growth. This should drive further positive operating leverage, strong financial performance and shareholder value over time. On last quarter's call, I mentioned our expectation for mid-single digit non-PPP loan growth in 2021.

In the first quarter, we generated 3.4% annualized growth in non-PPP loans. This growth was well diversified from an asset class and geographic perspective. On the commercial side, non-multifamily CRE and C&I were strong contributors, and auto loans increased nicely in the consumer portfolio. However, the net growth numbers don't tell the whole story.

In the first quarter of 2021, Valley originated over $1.6 billion of non-PPP loans. This represents the single highest quarter for loan originations in our history. Our commercial loan pipeline now stands above $3 billion, which is also the highest level in our history. These statistics represent what we can control.

We can build commercial and retail relationships and drive meaningful activity by providing premier service. We have less control over the pace of pay-offs, which remain elevated and have weighed on our net loan growth. Still, we feel very well positioned to achieve our loan growth goals through the course of the year.

We mentioned in the fourth quarter call, that we're increasing our C&I lending staff in Florida by 25% or approximately 15 individuals. 12 of those 15 lenders are now on board, with half focused on middle market and the other half on business banking.

We have also added eight new C&I lenders in the Northeast, spread across our middle market, business banking, and healthcare segments. We will continue to selectively augment our lending team to ensure we are positioned to capitalize on growth opportunities throughout all of our markets.

Our talent is supported by the technology tools that enable nimble responsiveness and premier service. From a balance sheet perspective, we have the capital and deposit funding to support the loan growth that we expect to achieve as the economy continues to rebound.

Geographically, we saw more than 50% of our commercial loan growth come out of Florida during the quarter. Activity has been particularly strong in Palm Beach, Broward County, Jacksonville and Orlando, where previous hires attracted from larger competitors are paying dividends.

There is a real momentum here that will continue to be supplemented by the additional hires I referenced earlier. We have strategically built a loan portfolio and lending team that is well diversified across asset classes and geographies.

Our significant market presence in stable Northeast markets is supplemented by a robust commercial lending operation in more growth-oriented Florida markets. Future growth is expected to remain well balanced between these markets.

We believe this differentiated approach sets us apart from many of our regional peers and will ensure a consistent pool growth opportunities remains available to us. With that said, I also want to mention some important strides we have made as corporate citizens. During 2020 we continued to promote social and economic justice.

We emphasized inclusion among our associates and communities by expanding our diversity, equity and inclusion initiatives and partnering with local justice focused organizations. Our communities remain at the heart of what we do.

In 2020 our employees volunteered on the 7,000 hours of their time, and as an organization we gave nearly $4 million to local charities. We've also developed a new community lending group that will focus on serving the unique needs of underrepresented firms across all of our markets.

We are proud to have received an Outstanding Community Reinvestment Act rating from the OCC. In 2020, we also established an ESG council, to further our approach to environmental, social and governance issues.

Our ESG Council will guide our efforts to practice sound ESG stewardship with respect to our employees, shareholders, customers and overall society. We will also use ESG best practices to mitigate the risks presented by these issues as we pursue our long-term strategic initiatives.

For more details on these efforts and our recent successes, I welcome you to view our 2020 Corporate Social Responsibility Report on our website. We understand the importance of these issues and will continue to devote time and resources to ensuring we fulfill our potential as a well-respected and leading corporate citizen.

As you can tell, there is plenty going on at Valley. We are constantly evolving to meet the changing needs of our markets and our diverse constituents. We continue to generate strong net interest margin performance and diverse loan growth opportunities.

We are very excited for the rest of the year, and confident we will continue to drive strong financial performance and shareholder value. With that, I'd like to turn the call over to Mike Hagedorn for some additional financial highlights..

Thank you Ira. Turning to Slide 4, you can see that Valley's reported net interest margin increased to 3.14% from 3.06% in the fourth quarter of 2020. The majority of this increase was related to accelerated PPP loan forgiveness. However, net interest margin would have still increased 1 basis point sequentially, absent the effects of PPP.

This stability reflects continued earning asset-mix shift as average cash balances declined and average loans increased modestly. Importantly, much of the quarter's loan growth occurred in March. The impact on average balances and earnings will begin to emerge in the second quarter.

We continue to actively manage the funding side of the balance sheet and drove another 9 basis point reduction in our interest-bearing liability costs during the quarter. This reflects lower deposit rates and a full quarter's benefit from the FHLB borrowings prepayment that we executed in the fourth quarter.

As is typical, the first quarter's day count also had a modest negative impact on the reported margin. During the quarter, we utilized excess liquidity to fund the run-off of higher cost brokered deposits. This trend continued into April and our average cash balance continues to decline.

With strong loan originations and select liability repricing opportunities, our net interest income should grow as the year progresses, absent the impact of PPP forgiveness volatility. You can see more detail regarding the impacts of PPP income on Slide 5.

We estimate that PPP contributed 8 basis points to the margin versus 1 basis point in the fourth quarter. As you can see on the bottom left, we have an additional $600 million forgiveness request pending approval by the SBA. All in, approximately 57% of our Round 1 and 2 originations have now received or requested forgiveness.

Through March 31, 2021, we have recognized approximately $49 million of PPP loan fee income since the inception of the program. I will speak to the results of our Round 3 PPP origination shortly.

From an income perspective, however, as of March 31, an additional $57 million of PPP loan fees will be recognized as outstanding loans are forgiven or repaid. Slide 6 outlines our interest rate positioning and the remaining opportunity to reprice liabilities over the next four quarters.

We have over $3 billion of retail CD's set to mature in the next two quarters, at an average rate of around 57 basis points. We expect the majority of these funds will be retained in lower cost CD's or transaction accounts at rates closer to 25 basis points.

We also have additional opportunities on the borrowing side, including the pending maturity of $500 million of higher cost borrowings early in the third quarter of 2021. As a result of active balance sheet management and significant deposit growth, our net interest margin has been extremely resilient over the last few years.

We remain modestly asset sensitive and expect to continue to outperform peers from a net interest margin perspective going forward. Slide 7 illustrates the ongoing improvement in our funding profile.

Total deposits increased another 2% during the quarter, fueled by a 9% increase in non-interest bearing balances and a 7% increase in other transaction balances. Continuing our recent experience, CD balances declined 19% during the quarter. A portion of this runoff was in brokered balances.

These dynamics contributed to the sequential 5 basis point reduction in deposit costs. From a total deposit growth perspective, we have benefited from successful cross-sell of deposit products into our commercial customer base. Our exceptional deposit growth positions us to fund the future loan originations that will result from our strong pipeline.

We continue to build out deposits as a products and services to further diversify our growth channels. To this end, we recently revamped our online account opening process, and expect to add new digital deposit products in the coming months.

Page 8 provides an overview of the recent acceleration of online and mobile banking adoption among our customer base. We continue to assess the performance of our physical delivery channels and look for opportunities to further enhance efficiency and our physical delivery.

As a reminder, in 2020, we rolled out a pilot program to provide banking services to businesses and multistate operators in the cannabis space. We took a differentiated approach of combining industry leading risk management with a value enhancing offering for our commercial customers.

As we exit our pilot phase, we are positioned to capitalize on growth in the cannabis space as legislative support continues to build momentum. We will update you on our progress as this business becomes material. Slide 9 details our loan portfolio and origination trends over the last few quarters.

Average loan yields were effectively flat during the quarter benefiting from elevated income from triple fee forgiveness. As Ira mentioned, we originated a record $1.6 billion of non-PPP loans during the quarter. While origination activity has been robust in recent months, elevated pay-offs continue to weigh on net loan growth.

The pace of future loan payoffs is uncertain but we remain encouraged by our strong and diverse lending pipeline. The right side of Page 10 lays out the details our Round 3 PPP activity. We originated over $850 million of new PPP loans over the last few months. The average loan size in Round 3 is lower than our previous experience.

This contributed to a higher average processing fee of 4%. In Round 3, we continue to focus on minority and women owned businesses. In total, the PPP experience has been extremely rewarding for Valley. We filled the needs in our local communities and executed at a very high level.

Our NPS scores related to PPP have been extremely high and the level of differentiated service that we were able to provide has increased demand for our other products and services. Moving to Slide 11, we generated non-interest income of $31 million for the quarter. The reduction was driven by lower swap and residential mortgage gain on sale income.

We expect swap income to rebound to high-single digits in the second quarter of 2021 with steady improvement from those levels for the remainder of the year. Gain on sale income should also improve to a high single-digit level, but could decline from that point, given the expectation slowing refinance activity as the year progresses.

As we said on our previous call, we do recognize that certain fee lines will ebb and flow with market conditions. However, enhancing fee income remains a strategic focus of our company. We continue to explore less cyclical opportunities to develop business lines that will contribute to greater consistency and revenue diversity.

On Slide 12, you can see that our adjusted expenses were stable in the first quarter at $157 million. The quarter included over $700,000 of expenses associated with seasonal snow removal. Our adjusted efficiency ratio ticked up to 48.6% from 47% in the fourth quarter with the increase reflecting the reduction in fee income during the quarter.

We remain focused on relative expense control and positive operating leverage. Since the first quarter of 2020, our revenue has grown at nearly two times the pace of expenses. This trend is consistent over a longer horizon as well.

Over the last five years, our quarterly revenue has increased at an annual rate of 14% which is more than two times the pace of annual expense growth in the same period.

Looking forward, we continue to explore opportunities to generate positive operating leverage and are building the talent and infrastructure to leverage our strong balance sheet with a focus on organic loan growth. As this growth is realized, we will continue to drive towards industry-leading efficiency levels.

Turning to Slide 13, you can see our credit trends for the past five quarters. During the quarter, we maintained our allowance for credit losses at 1.17% of non-PPP loans. We recognize that renewed economic optimism has driven negative provision and reserve releases across the industry.

While we share this optimism, our first quarter CECL model remained partially weighted to recessionary scenarios. We revisit our model each quarter, and given the economic tailwinds beginning to emerge as well as the successful pace of vaccine rollout, it is possible that we increased the Moody's baseline waiting going forward.

All else equal, this could lower our future reserve levels. Our non-accrual loan balances continue to hover around 60 basis points of loans, give or take. Accruing past dues declined to $53 million from $99 million in the prior quarter. This represents the lowest absolute level of accruing past dues since the second quarter of 2018.

While we remain conservative by nature, our borrowers have been extraordinarily resilient throughout the pandemic. During the quarter, our active deferrals declined to $284 million or 0.9% of total loans versus 1.1% in the fourth quarter. Additional detail on deferrals can be found in the appendix.

As we have reiterated throughout the crisis, Valley's historical credit strength remains a distinguishing characteristic of our organization. As a result, we expect to outperform the industry on credit loss experience in any economic environment.

Slide 14 illustrates the consistent growth in our tangible book value and the continued improvement in our capital ratios. Tangible book value has increased 8% in the last 12 months, driven by our increased earnings power. Our tangible common equity ratio increased to 7.55% from 7.47% in the fourth quarter.

Adjusting for our $2.4 billion of PPP loans, tangible common equity would have been above 8%. On a year-over-year basis, we have also seen a significant improvement in our regulatory capital ratios, which gave us the flexibility to redeem $60 million of subordinated debt on April 1. This tranche had been acquired from USAB and carried a 6.25% cost.

All else equal, this would lower our total risk-based capital ratio by approximately 20 basis points. We expect to offset the majority of this impact with retained earnings during the second quarter. With that, I'll turn the call back over to Ira for some closing commentary..

Thanks, Mike. This quarter was highlighted by the continuation of our strong performance trends. Our net interest margin has been extremely resilient, reflecting our active balance sheet management and loan and deposit tailwinds. We continue to control expenses and drive positive operating leverage.

Our capital levels are robust and we are positioned to drive significant organic growth on both sides of the balance sheet across our entire franchise. This strong and consistent performance is the result of the performance-oriented culture that we have developed over the last few years. There is a real momentum here at Valley.

While we continue to evolve and refine our approach, we are committed to remaining a high performing institution for the benefit of all of our stakeholders. With that, I'd now like to turn the call back over to the operator to begin Q&A. Thank you..

[Operator Instructions] And our first question coming from the line of Steven Alexopoulos with JP Morgan..

Ira, I wanted to start on online competition, because we've been told for years that with customers now being able to move money more easily, they could go online, check rates, that banks like yourself would have to pay closer to market rates for deposits.

And you're telling us that you're 57 basis points CDs are going to be retained somewhere in the 25 basis point range, which is well below what online players such as Chime are paying.

So my question is, are -- as you move those rates down, are you seeing customers move balances out of the banks to Chime and other players that are just paying more or are your customers staying with you?.

We're definitely seeing a customer retention, Steve. We're actually seeing customer growth. When we look at unit of accounts, I know there's been a surge in deposits across the entire industry, and we're focused on growth in households, growth on what our customer experience looks like.

But on individual units, we're up 7.5% linked quarter on an annualized basis, in unit of personal accounts, we're at 8.5% on an annualized basis and business accounts, and year-over-year we're up 8% as well. So we've seen a real positive trend continue across both business and consumer accounts.

Our NPS scores within the online banking channel are actually better than what we get within the branch. So I think it's a combination of having a terrific online banking experience as well as that relationship focus with the branches.

We tend to see a lot of our customers want the ability to bank online, but want the safety and security to know that there is somebody that they have the ability to connect with. So I think it's a combination of a comprehensive strategy, not an individual one.

And we're seeing real core growth in our organization and it's a focus, I think on that customer experience..

That's helpful. And Ira, on customer sentiment, you guys are in a very unique position, because you have exposure to the Northeast and Florida. We know Florida's much more open than New York and New Jersey today.

Can you contrast for us business sentiment amongst your customers in the Northeast, first Florida? And maybe talk about what difference you're seeing in terms of them building loan pipelines here?.

Hey, Stephen, it's Tom Iadanza. I think as Ira pointed out early in the presentation, about 40% of our production on the commercial side is coming out of Florida, and about 50% of our growth is coming out of Florida.

We still exhibit very stable growth in production in the Northeast, again, across all quarters of our business were more suburban than we are in Manhattan based here. We are seeing higher C&I growth today in the Northeast because that's been our focus for the last four years here.

And we're starting to see that C&I growth in the South in the smaller Alabama markets as we add staff down there. Pipelines are now for the most part, I would say it's -- 40% of the pipeline is Florida based on the commercial side. 60% is still New York-New Jersey. More importantly or equally important is on the consumer.

We're now 50-50 refinance to purchase. But we have seen about a 30% increase in the purchase portion down in Florida over the last quarter. So we're starting to take advantage of that migration down on both a business and consumer side..

Okay.

But, Tom, I'm trying to understand, are you seeing a big difference in customer behaviors in Florida today versus the Northeast?.

From the standpoint of customers building inventory, customers building, whether it's a real estate project, very similar, you're seeing a bit more activity in Florida in different product categories. It's still retail, you're still doing office down there, you're still doing a lot of multifamily.

It is slower up here on that build than it is in Florida, and it's slow up here on C&I inventory build than it is in Florida. So there is more activity in Florida..

Okay. And then final question for you, Ira. It's clear M&A in the Northeast is certainly percolated.

Do you think that you can be competitive in your markets with roughly $40 billion of assets, or do you think you need to join many other banks that are jumping up to that $60 billion, $70 billion, $80 billion asset threshold?.

Thanks for the question. Look, I think there is varying reasons as to why each organization looks at M&A. We have real strong organic growth that's taking place in our organization. We're focused on relationship banking model, leveraged by technology, and not the other way around.

And as a result, I think being focused from a strategic perspective, we do have the ability with where we are today to continue to deliver outsized performance on an organic perspective.

That said, I think there is always opportunities when we look at M&A, and are there institutions both bank and non-bank that potentially would be accretive and help us accelerate some of the individual strategic objectives that we've outlined.

So to answer your question directly, I think we are of an opportunistic size definitely to continue to grow the organization. But that said, I think if there's an opportunity to continue to grow via layering in some M&A, it's something that we would be open to as well..

Our next question coming from the line-up. Frank Schiraldi with Piper Sandler..

Ira, I think you reiterated mid single-digit loan growth. But I just wanted to make sure that was the messaging. And then, any bias one way or the other in terms of that growth rate for the full year, just given how strong originations are even to start the year..

Hey, Frank, it's Tom again. I think the single-digit growth given where our pipeline is today in that $3 billion range, which is probably 25% above the pre-pandemic levels, it gives us confidence that we'll meet that level. The only caution is the pull-through will be lower. There's much more competition, much more loosening of terms.

One of the important components of us hitting our growth number is not to compromise our credit standards and our underwriting standards, which we did not, we're still a very diverse growing in all regions, all product type C&I, real estate, still very granular.

Average real estate loans still in that $4 million range, average C&I loan is still at $1 million range. We're going to maintain those standards. The impact of every bank being very hungry for loans might prevent us from hitting -- pulling through that full $3 billion that we're talking about.

Additionally, we've taken advantage of the aggressiveness in the markets. We exited about $150 million of New York City multifamily loans we acquired through the Oritani acquisition, non-relationship lower yielding, and moved out of that and still replaced and grew at 3.4%..

And the just lastly from me on -- it seems like you're getting as much deposits in the doors as you want.

How do you think about -- I know it's a small piece of the overall franchise, but if I think about the Alabama portion of the footprint, how could that change over time? Do you retain that? How does the strategy there -- first of all, what is the strategy now and how could that change over the near term?.

Let me just maybe address the question first. So maybe I would disagree a bit. I don't think it's easy to get the type of deposits that we want today. I think anyone can grow deposits based on surge deposits and based on not real relationships, those are transaction-type deposits.

Our growth in households, our growth in relationships is something that we focused on. I think when we looked at even from a PPP perspective, we could have absolutely done more PPP, we could have absolutely been on every single leader board when it came to PPP.

But it would have been inconsistent with our focus from a strategic perspective in making sure that we were relationship first and how we looked at growing the overall franchise.

So from our perspective, it's the individual liability side of the balance sheet, the growth in households, the growth in profitability, those individual relationships, that drives franchise value. Putting up unbelievable deposit numbers when their transaction and really don't really drive franchise value from our perspective.

I think as that layers into the Alabama, I think we look at it from a more holistic perspective, and then are they added in to the organization when we think about stable funding base. Is their franchise value that comes out of that? And today, the answer is yes.

And we continuously re-assess every single geography, every single product we have within the organization, to sit there and say, is this the best use of our capital, is this the best use of our resources and is it providing the best franchise value to the overall organization..

Our next question coming from the line of Zach Westerlind with Stephens..

I just have two quick model cleanup questions. The first on the NIM.

Do you guys -- from the trajectory for the rest of the year, do you guys see the NIM having room to run higher?.

This is Mike. I'll take a stab at that one. When you look at the sequential change from fourth quarter to first quarter of 8 basis points, the two largest increases that drove that were the impact of PPP and the impact of our interest-bearing liability, cost reduction. Both of which we think are going to be robust going into the second quarter.

And I would say that the latter, the interest bearing liabilities will continue into the third and fourth quarter. And you can see that in our IP. The other thing is the number of days was a negative drag on that sequential comparison, and that's obviously going to improve in the second quarter.

So what I'm telling you is, I think margin could actually -- as stated margin could actually be better than 3.14% in the second quarter. And then, once all of the majority, not all but the majority of those PPP fees that are enhancing margin are taken through the income statement, you'll see a reduction in margin for that reason alone.

But we still have these other movers that we're working on, not the least of which is our interest bearing deposit costs which we still have more room..

And then on expenses.

Is $157 million a good quarterly run rate?.

Yes. We feel pretty good that the adjusted expenses that we've put out $157 million is a fairly decent ongoing run rate..

Our next question coming from the line-up. Ken Zerbe with Morgan Stanley..

I was hoping just in terms of the ACL ratio, in the press release you guys mentioned that it looks like you boosted reserves related to certain commercial real estate loans.

Can you just talk a little bit about that specifically? How meaningful was that?.

Yes. It was a single loan, I think you're referring to that we moved into our non-accrual category. It's pretty small relative to the size of the portfolio..

Yeah, the biggest mover on our CECL reserve was clearly the weightings that we put on the Moody's estimate. So just to be real clear about the 60% on the baseline, which had previously been percent 30% on S3, which is a recessionary scenario, which had been previously 50% and 10% on S4, which is the prolonged slump.

Within those components in the in the Moody's estimates, because of the way it works it's less focused on the GDP number, honestly, but more focused on the U3 number because of the difference in U3 unemployment in each one of those scenarios.

And so what our comments were meant to say is, we really felt that was prudent going into the quarter, thinking about the pace of the vaccine rollout, there's a ton of uncertainty about it, side effects, was the economic rebound actually driven by fundamentals or was it being driven by a lot of government money that's just sloshing around in the economy.

So taking everything into its totality, we thought that was the best approach, and that resulted in us taking some measure of provisioning $9 million in the first quarter. So in our comments, we said, all things being equal, we would expect that number to be somewhat reduced.

I'm not saying that's actually going to negative, but absent loan growth is higher than what we're projecting, which we also drive a higher level of provisioning. I think the bias will be towards a lower number..

That makes sense. And then in terms of mortgage banking, obviously is this how it looks like you expect a rebound in that next quarter.

Can you just explain exactly what did happen with mortgage banking this quarter, to drive the lower revenues?.

So our estimates were -- think of it this way, we're basically a fair value shop.

So our entire balance sheet is done using the fair-value conventions, and when you look at the way that works from an accounting perspective, at the end of the quarter you're recording a number of the fair value of what you think the next quarter production is going to be, and that's a function of interest rates.

So, because the level of production has been somewhat challenged by the length of days that it's taken to close mortgages and get them to the GSEs, which typically were around 60, 61,62 days, stretched out to 90 based upon FTE counts, and just the sheer level of refinance activity, plus a reduction in rates from the fourth quarter to the first quarter resulted in net fair-value adjustment going down.

That production is still there and it's going to be delivered, and that's what's going to drive the second -- number for the second quarter number back up. So in totality, if you look over the entire period of time, all the revenue will be the same, it's just a matter of which quarter it's recognized in.

I know this is a guidance, I appreciate the question, but hopefully, that explains it..

Our next question coming from the line of David Chiaverini with Wedbush Securities..

Couple of questions. A follow-up on the fee income similar to your discussion around the gain on sale and the dynamics around that on swap income. You also guided to a rebound in the second quarter and then kind of stabilizing.

I was just curious, what drives the variability and swap income from quarter to quarter? Is it a certain type of loan that you originate or is it based on the level of interest rate and interest rate movements that drives customers to hedge that movement?.

It's essentially both I think. We produced more C&I in the first quarter and that tends to be shorter-term floating. We did the same appropriate amount of fixed rate, but the fixed rate has shortened in term to closer to five year longer-term horizon. So typically five year and under, we're not swapping, customers have an exit strategy on the asset.

So it's really depends on the mix of the asset. Looking at what's in our pipeline is why we believe it will come back to traditional slightly higher levels in the upcoming quarter..

That's helpful. And then shifting gears. You spoke a little bit about the cannabis business.

Can you frame the opportunity, how big it is and discuss how much of it is on the lending side versus the deposit side?.

Look, I think if anyone would attest right now, the opportunity is tremendous. It really depends on how quickly the government goes ahead and puts through different legislation. For us, it was really more of a risk management focus and how we want to be proactive in addressing it as opposed to reactive.

We spent well over a year putting together risk management practices in place that made us comfortable that we'd be able to manage this risk appropriately as well as grow it. We've been very selective as to the companies that we've targeted to do business with. So right now it's really on the deposit side.

We're just beginning to target a little bit on some of the lending side. But we think overall that the industry is something that will drive performance at Valley well above peers, and we think we're going to be first in from any size perspective..

Great, and geographically, is that more in the Florida market?.

No. Right now, it's largely in our New Jersey footprint. We are looking obviously to grow it into the other geographies that we currently have physical locations in..

Our next question coming from the line of Michael Perito with KBW..

Obviously, a lot of them have been asked and answered. At this point I want to expand maybe on Slide 8 for a minute here. The revamp or the relaunch of the deposit account online opening process.

I was wondering if you could maybe give us a little bit more color in terms of how much of your deposit accounts or incremental deposit accounts or -- are being opened online today and where you think that could trend with this new platform or hoping it could trend? Maybe just expand a little on the economic impact of that.

And in terms of the efficiencies that could be gained if more of your account opening moves online versus in-store presumably..

We'll give you -- I think we owe it to just shoot you a little bit more of a clarity and the update and we'll put together a little more detailed slides in the next quarter on some of that.

But we're seeing monumental growth within the digital channel today on a linked quarter basis versus where we were before, both in volume as well as in unit of accounts.

That said, Tom really spearheaded with a gentleman by the name of Stuart Cook who works for us, a new online account opening platform, that I would rival against anyone within the industry.

I think it's three minutes, Tom?.

Yeah, it's three minutes, which includes all of the compliance checks to apply online, open and fund within two days, it will appear there. It's -- we're using it now for a single online account, but it will expand into several accounts and ultimately be the account opening process used across our footprint.

It als -- with drive in more mobile users online users and less transactions being done at the branch, it will allow our branches to be more focused on guidance and consulting type services, especially with regards to a lot of the activity we're seeing in our mortgage -- our residential mortgage product..

And Mike, it's Travis. When we said in the prepared remarks that it was recently revamped, we mean that very honestly, like it's over the last couple of weeks, which is why we don't -- we didn't put any real statistics in the deck. But as you go forward, as Ira said, we'll put more clarity around that in terms of numbers..

That's great. No, it's understood.

And if so, is it fair to assume that that's just on the consumer account online opening side at this point? With, to Tom's point, looking to expand that's other things like business in the future or is it both consumer and business online at this point?.

At this point it's consumer, it will be fully activated on a consumer accounts probably over the next two quarters. And then by the end of the year it will be both consumer and commercial..

Mike, I think the one important thing here is, the way that we've structured this enables us to really lever this as a platform from growth across all different product types throughout the entire organization. So it's not dependent upon a third party to make changes.

We have the ability in-house to really begin to drive a lot of this, and we think this is a growth platform for us. And once again, I think it's consistent with the technology strategy that we put forth to make sure we own the ability to drive that customer experience as opposed to a third party owning that ability to drive the customer experience.

It's a very differentiated model from what many of our peers are doing, where just layering in with the third-party whoever that may be to sit there and let them control what that experience looks like. So we think it will be differentiated.

We think it will contribute to the growth we have within the entire organization in as Tom mentioned, it's going to help us from an efficiency perspective as we think about what the physical experience should look like for many of our customers..

And Mike, I'll just finish this up by saying that from Q1 of '20 to Q1 of '21, business checking accounts increased 8.2% and our personal checking accounts increased 4.1%. That includes both online and in-person openings. We'll figure out a way in the future to break that out for you because I think that's what you're asking.

But it goes back to what Ira said earlier, that a lot of banks are just trying to fight to keep that even and they're probably losing ground. And what's happening here is we're actually net positive -- very nicely net positive account growth..

I mean on a unit basis and online, we were at 56% linked quarter, 4Q versus where we were first quarter. So pretty big numbers and I think we'll do a pretty decent job next quarter giving you a little bit more details. I think it is something that's a big driver here for us..

Yes. No, that would be great. Obviously the big guys are disclosing over 50% of accounts are online. It's not exactly clear what's in that number. But obviously, it's a good proxy for the consumer marketplace at least. So I mean I think it's pretty relevant to have this platform and so, I appreciate the expand of color there.

And then just lastly -- I apologize if I missed this earlier, but I was wondering if you could -- I know you talked about credit a little bit, but just expand a little on the provision expense specifically.

It seems like a record pipeline loan growth's going to accelerate as the year progresses here, but hopefully the credit conditions continue to improve. Any thoughts on that dynamic.

and how that could balance out of your provision line going forward?.

Yes. as you pointed out, the question was asked and I hope it was answered earlier, but I'll try to do it again just to real quickly give [indiscernible] The biggest movement is the choice of the Moody's models for us.

So, 60% baseline, 30% S3 and 10% S4, mostly driven by our decision in the first quarter, around -- uncertainty around the pace of the vaccine rollouts combined with there's a real fundamental economic rebound or is it more about government money.

And so because of that we stuck to a little more, I would say tilted towards a little more recessionary forecast. And so my comments earlier were, all else being equal, and keeping pace with loan growth. So obviously the way CECL works is when you add new loans you're going to have to keep pace with whatever category they're in.

But assuming that that's not the largest driver, I would expect to bias would be for us to take less and provision moving forward, all other things being equal..

Got it. Obviously it's way more complicated than this, but it's growing into the ACL as conditions improve, but you're loan balances hopefully expand.

Yes. That's a tricky thing because I've seen that in a couple of people's write ups. That's not actually how CECL works you don't really..

Probably an oversimplification but I guess maybe said in another way, not targeting at this point with the way you're balancing the Moody's forecast any dramatic economic related reserve release at this particular point in time..

Yes. I think as I said earlier, it's going to be driven by the Moody's scenarios that we pick, and as Moody's changes the numbers for both GDP and U3 unemployment in their models as well..

I'm showing no further questions at this time. I would like to turn the call back over to Ira Robbins for closing remarks..

I just want to thank everyone for taking the time to think about Valley today, and we look forward to delivering another quarter of outstanding performance in the second quarter. Thank you..

Ladies and gentlemen, that concludes out conference for today. Thank you for your participation. You may now disconnect..