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Consumer Cyclical - Specialty Retail - NASDAQ - US
$ 0.4279
-5.42 %
$ 166 M
Market Cap
-0.6
P/E
EARNINGS CALL TRANSCRIPT
EARNINGS CALL TRANSCRIPT 2014 - Q3
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Executives

Felise Glantz Kissell - Senior Vice President of Investor Relations and Strategy Judy A. Schmeling - Chief Financial Officer and Chief Operating Officer Mindy F. Grossman - Chief Executive Officer, Director and Member of Executive Committee.

Analysts

Eric James Sheridan - UBS Investment Bank, Research Division Neely J.N. Tamminga - Piper Jaffray Companies, Research Division Matthew R. Nemer - Wells Fargo Securities, LLC, Research Division Benjamin E. Mogil - Stifel, Nicolaus & Company, Incorporated, Research Division Thomas Forte - Brean Capital LLC, Research Division Anthony C.

Lebiedzinski - Sidoti & Company, Inc. Barton E. Crockett - FBR Capital Markets & Co., Research Division Alex J. Fuhrman - Craig-Hallum Capital Group LLC, Research Division Matthew J. Harrigan - Wunderlich Securities Inc., Research Division.

Operator

Ladies and gentlemen, good morning, and welcome to the HSN, Inc. Third Quarter 2014 Earnings Conference Call and Webcast. This call is being recorded. Following the conclusion of today's discussion, the HSNi team will be taking your questions. With that, I'd now like to turn the call over to Felise Glantz Kissell, Vice President of Investor Relations.

Ms. Kissell, please go ahead..

Felise Glantz Kissell

Good morning, and thank you for joining us. On this morning's call, we have Mindy Grossman, Chief Executive Officer of HSNi; and Judy Schmeling, Chief Operating Officer and Chief Financial Officer. Judy will first review our financial performance. Mindy will then strategically discuss the business.

As always, some of the statements made on this call may be forward-looking and, as such, are subject to many factors that could cause actual results to differ materially from expectations reflected in the forward-looking statements.

Additional information regarding these factors, as well as various risks and uncertainties, can be found in HSNi's earnings release filed with the U.S. Securities and Exchange Commission and available on the company's website. HSNi does not undertake to publicly update or revise any forward-looking statements.

Also, on today's call, there will be references to certain non-GAAP financial measures. These are described in more detail in the company's earnings release and SEC filings available on the HSNi website.

You are encouraged to refer to the press release and SEC filings and to review the reconciliation of these non-GAAP financial measures to the most directly comparable GAAP results. With that, I would now turn the call over to Judy Schmeling, HSNi's COO and CFO.

Judy?.

Judy A. Schmeling

Thanks, Felise. Good morning, everyone, and thank you for joining us. HSNi's performance in the third quarter reflected our ongoing collective pursuit to drive growth, profitability and shareholder value.

This commitment resulted in sales growth of 5%, with digital sales up 7%, gross profit up 5%, adjusted EBITDA increase of 9%, adjusted earnings per share of $0.74 compared to $0.70 in the prior year, and returning value to shareholders through a 40% increase in our quarterly dividend just announced this morning.

We were particularly pleased with the results from our HSN business. Sales increased 7% to $578 million, with digital sales growth of 13% and digital penetration increasing 200 basis points to 39%. Nearly all categories had solid sales growth in the quarter, with notable strength in apparel and accessories, home and health.

And for the first time in 1 year, electronics reported strong sales growth despite reduced airtime as we effectively curated our assortment, particularly for digital. Jewelry and culinary were the only categories down in the quarter, primarily due to less airtime combined with fewer clearance sales.

As you'll recall, we strategically repositioned these businesses, particularly in the third quarter of last year. HSN's average price point grew 4%. Units shipped increased 3%, and return rates improved (sic) [decreased] 120 basis points, primarily as a result of product mix.

Lower [indiscernible] sales also contributed to the average higher price points. Gross profit increased 9% to $203 million. Gross profit margin increased 50 basis points to 35.1%, largely due to lower clearance sales and higher product margins, partially offset by an increase in net shipping expense.

Operating expense leverage, excluding noncash charges, improved 50 basis points to 24%. Last year, we had severance-related costs of approximately $2 million from our restructuring initiatives that consolidated resources in several areas.

As a result of all the factors I just outlined, HSN's adjusted EBITDA grew 17% to $67 million in the third quarter. Before reviewing the Cornerstone business, I would like to highlight our distribution initiatives during the quarter as we continue to be a leader in transactional innovation. We were granted another U.S.

patent early in the third quarter. This patent covers proprietary technology that we created in transmitting video with time-sensitive information that allows us to retransmit the video at a later date with new time-sensitive information.

This unique capability is particularly useful in creating our dynamic graphics for HSN2, which is now in nearly 33 million households, primarily with Comcast and DISH. Comcast had a staggered rollout of HSN2 throughout 2014, and we are very pleased with this partnership.

Although HSN2 represents a relatively small piece of our total HSN business, we see future opportunities to leverage this platform as both a source for new customers and an opportunity to deepen our relationships with existing customers.

Additionally, HSN recently partnered with TiVo to launch our patented Shop by Remote application to millions of additional subscribers through the TiVo platform. This partnership provides a new level of content delivery, which features more than 40,000 HSN products within the apps and games menu on TiVo Central. Turning to Cornerstone.

Sales were relatively unchanged at $259 million, with digital penetration consistent with the prior year at 67%. All of the home brands reported sales growth for the quarter offset by lower sales in our apparel businesses, particularly at Garnet Hill.

During the third quarter, we significantly rationalized circulation at Garnet Hill while testing and launching our new fall fashion collection. Although many of the offerings resonated with customers, we did introduce promotional incentives to stimulate demand.

Gross profit at Cornerstone decreased 3% to $100 million, and gross profit margin decreased 80 basis points to 38.5%. The brands took decisive measures to sequentially improve profitability from the second quarter although we drove promotional activity where needed.

Of note, Frontgate became less dependent on the competitive outdoor segment as the quarter progressed, with the brand successfully launching its indoor furnishings Master Suite Collection. Operating expenses were flat to last year and, as a percent of net sales, increased 40 basis points to 33%.

As I mentioned on the last earnings call, we are proactively taking action across the Cornerstone portfolio as appropriate, including a reduction of circulation and prudent management of operating expenses and inventory, to counteract a competitive environment, particularly in our apparel businesses.

Cornerstone's adjusted EBITDA decreased $3 million to $14 million, largely due to decreased year-over-year EBITDA from Garnet Hill and Frontgate.

At HSNi, our third quarter effective tax rate of 38.4% was higher than the effective tax rate for the same quarter last year, primarily as a result of discrete tax benefits of approximately $4 million realized in the third quarter of 2013. The full year effective tax rate for 2014 is estimated to be approximately 38%.

As we enter the fourth quarter, we believe that the HSNi portfolio of brands, with our strong assortment of proprietary products and variety of unique offerings, positions us well for the upcoming holiday season, which Mindy will review shortly.

We will maintain our focus of driving profitable growth, expanding our digital presence and strategically investing for the future.

As part of this effort, we selectively invested in inventories, particularly within the HSN segment, to reestablish more normalized inventory levels, support our expanded digital assortment and pursue future sales opportunities. We remain highly committed to returning value to our shareholders.

Effective today, our board approved a 40% increase in our quarterly cash dividend to $0.35 per share, payable December 17 to shareholders of record as of December 3. This dividend increase demonstrates our continued confidence in HSNi's long-term growth and cash generation. Our board is considering additional value-enhancing capital return strategies.

Our capital return plans will continue to exhibit a shareholder-minded approach. We will update you when these plans are finalized as appropriate. With that, I will now turn the call over to Mindy to provide a strategic review of the business..

Mindy F. Grossman

Thank you, Judy. Good morning, everyone. Our strong performance at HSNi reflects the effectiveness of the strategic actions we have taken over the past year.

These actions included deploying strategies based on enhanced customer analytics; further leveraging our digital assets, in particular mobile, our fastest growing platform; and continuing to deliver unique products and experiences to our customers. As a result, HSNi achieved net sales growth of 5%, EBITDA growth of 9%.

Digital sales were up to 7%, including double-digit growth at HSN. HSNi's mobile sales increased 37% and now represents 16% of our total business. Our performance was propelled by the outstanding results at HSN, which included sales growth of nearly 7.5%, gross profit growth of 9% and an EBITDA increase of 17%.

Within our Cornerstone brand, while the environment remained competitive, the brands did take decisive measures to strategically improve profitability. A number of the home brands had solid sales and EBITDA performance.

Within our apparel businesses at Cornerstone, specifically Garnet Hill, we continue to reposition, test new product concepts with a deliberate focus on driving profitable growth.

At HSN, our momentum accelerated from the second quarter in both the top and bottom line as a result of having the right balance of units and price point, a sharp focus on effective mix and margin and an assortment of highly differentiated products, events and programming.

These focused efforts also contributed to our 50-basis-point improvement in gross profit margin. Digital sales grew 13%, marking the second sequential quarter of double-digit growth, and penetration increased 200 basis points to 39%.

Our emphasis on strengthening the customer experience drove growth in every customer-buying segment, along with an increased spend in every one of those segments. Our active customer file increased 2% and continues to be at record level, reaching more than 5 million customers.

Through our effective campaign-management strategies, we're seizing opportunities to capture additional insights on customer behaviors, allowing us to reach and communicate with them more effectively. We've spoken to you before about the importance of assimilation as a key driver for growth.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days. Over the past year, we have achieved 150-basis-point improvement in assimilation.

Both HSN Credit Card sales and number of 12-month active cardholders hit their highest levels ever, with 1.2 million credit card customers. We saw a significant increase in credit card customers utilizing our digital platforms. Throughout the quarter, we continued to strengthen our digital platforms to deliver an immersive customer experience.

We've optimized our HSN.com website to focus on the customer journey and synchronize content across all channels while delivering unique HSN experiences customized for each device. We also extended our efforts around responsive design, which ensures a consistent interface across all platforms.

We're further enhancing the site experience by infusing custom video content into specific categories. This included testing shoppable video during our Christmas in July event. We also successfully expanded our digital replenishment strategy to never be out on key items, particularly in certain high-demand products.

In the third quarter, mobile sales grew 46%, with penetration increasing to 16% of our HSN business. 17% of mobile purchasers during the quarter were new customers. Because of mobile's growing importance in terms of sales, we've adopted a mobile-first mindset in developing the HSN experience across all digital platforms.

We greatly expanded our social media presence during the quarter. During our launch of Nicki Minaj Exotic fragrance in July, mentions of HSN on Twitter exceeded 100 per minute, and in 24 hours, we had 4x the number of mentions seen in an average week at HSN. We're also using social integration to increase engagement during our fixed programming.

For example, live Twitter conversation and on-air integration during our weekly Beauty Report program continues to drive some of our highest social engagement. Our partnership with Pinterest is contributing to the success of our show The List, where we've seen a steady increase in participation, social engagement and impressions.

In fact, Pinterest recently published a case study on the Pinterest business blog that focuses on the success of this integration. As part of our entertainment integration strategy, we premiered Tony Bennett and Lady Gaga, Cheek to Cheek, a 1-hour HSN Live music special in September.

During the airing the #HSNLive trended on Twitter, meaning it was one of the most-used hashtags on the entire platform. These efforts helped sell well over 24,000 CDs and contributed to the album debuting at #1. I will now discuss the key HSN product categories that drove the quarter.

We had growth in nearly all categories, with particular success in July with our important birthday month, which had record sales and unit growth. In addition, our Christmas in July event was our most successful in over a decade. Apparel and accessories had a strong quarter, with more profitable sales and an improved inventory position.

Once again, HSN celebrated fall fashion with our pillar event, The Fashion Edit. New this year was the focus on key products across fashion jewelry and beauty to help our customers get the look.

In addition to showing our customers what to wear, we also educated them on how to wear it by launching The Closet and utilizing the beauty bar, where our style experts provided videos with tips to educate and inspire. Key brands included IMAN, Vince Camuto, Giuliana Rancic, Hal Rubenstein and RJ Graziano.

Diane Gilman reached a major milestone, selling her 6 millionth jean at HSN. Launches during the quarter included Kelly Osbourne's new clothing line, Stories…by Kelly Osbourne, the Emma Fox handbag collection, and June Ambrose lifestyle collection.

We had exceptional performance across our home category, which included success with textiles, DIY, organization, NFL and luggage. We enhanced our extensive digital-only assortment while curating additional new products with our Improvements brand as part of our cross-brand HSNi strategy.

Success in health and wellness was the result of strong all-around products from vitamins to our healthy lifestyle offerings, to fitness, which is back to being a growth category after a number of years of limited innovation.

As Judy mentioned, we had strong growth in electronics for the first time in 1 year as we effectively managed airtime, increased productivity and generated double-digit growth in our digital business, as we expanded our curated product assortment and extended our partnerships with top-tier brands, including HP, LG, Beats and VIZIO.

Our 24-hour fall innovation event was our most successful yet in terms of sales. During the event, we showcased new technology and leveraged all platforms to educate and demonstrate. Our tech expert, Stephanie Duchaine, answered questions in the HSN Lounge, and we continued to expand her library of exclusive how-to videos on HSN.com.

In beauty, growth in the quarter can be attributed to our unique Beauty Report programming, which is an ongoing platform to introduce new brands and products. Leveraging our success with the Beauty Report, we introduced our first-ever weeklong beauty miniseries. The quarter also included launches from Smashbox and Nicki Minaj.

Our product focus during the quarter was on beauty tools and makeup, as we worked to elevate our makeup and color categories, which included a strong portfolio of prestige and proprietary brands. A key driver of our performance was also the outstanding success of our very own Joy Mangano business.

Known to the world as the mother of invention, her results this quarter were driven by a strong cadence of product innovation as well as an enhanced digital experience.

As I mentioned on the last call in July, Joy shattered the HSN record for the most units of a single item in a single day, selling more than 216,000 sets of her patent-pending Comfort & Joy MemoryCloud Pillow.

Her success continued throughout the quarter as she achieved her largest-ever anniversary celebration, in addition to having her best month ever in her 14-year history with HSN. We are pleased with the direction of our culinary business.

Sales were down slightly as less airtime was necessary for clearance activity compared to the prior year, resulting in exceptionally strong profitability. As you'll recall, last year, we strategically exited certain brands as we repositioned our culinary business to expand the diversity and breadth of our portfolio.

Our chefs and personalities, such as Wolfgang Puck and Ming Tsai, were very effective during the quarter. In jewelry, sales were down on less airtime, as we continued to test and refine the business while prudently managing airtime to drive profitability.

Our strategic focus remains growing our core business, delivering a boutique jewelry experience on digital and introducing new brands to complement the assortment. We launched 6 new brands during the quarter, including Melissa Gorga, Facets by Robindira, Generations 1912 and Megemeria by Yvel.

The extensive success across categories at HSN was driven by our unique approach to programming. We are premiering an increased amount of differentiated program as part of our multidimensional strategy by creating destinations of discovery that drive engagement.

For example, on our last call, I mentioned the debut of the American Dreams miniseries, which enabled many of our brand partners and personalities, including Samantha Brown, Diane Gilman and Wolfgang Puck to tell their own American Dreams stories.

We're also excited about the new fixed program we just launched, the Monday Night Show with Adam Freeman, a 2-hour variety show that helps viewers discover fresh perspective on product favorites and introduces them to new products and brands. The Monday Night Show joins Beauty Report and The List as exclusive thematic fixed programming.

At Cornerstone, we articulated on the last call that we expected to see sequential improvement throughout the back half of the year. In fact, we did see better performance in many of our businesses, including successive gross profit margin improvement. Digital penetration within the Cornerstone portfolio remained strong at 67%.

Mobile grew 20% and now represents 15% of Cornerstone's total sales. Within the brand specifically, I'll now review those that most notably influenced its quarter. At Ballard Designs, we are pleased with our growth trajectory and want to commend the team's effort on delivering solid performance this quarter.

In addition to employing an effective retail pricing strategy, Ballard expanded its extensive partnerships by launching an exclusive collection with well-known interior designer, Bunny Williams. Grandin Road's successful performance was driven by continued growth in both its home decor business and extensive and unique Halloween assortment.

Frontgate strategically managed top line growth while balancing competitive promotional pressures, which eased somewhat toward the end of the quarter.

At Garnet Hill, we believe we are taking the appropriate actions to strengthen brand awareness, engage customers and drive profitable growth in an environment where women's apparel continues to be pressured. We are rightsizing the business as we focus on our repositioning effort.

We're encouraged by the customer response from our recently launched fall collection, led by cashmere outerwear and sleepwear. Garnet Hill is also expanded its strategic partnerships. We are now focused on continued execution in the fourth quarter and have a robust pipeline of products, events and strategic promotions across all our brands at HSNi.

At HSN, we kicked off the holiday season with our first-ever and very successful 3-day Host Pick event to promote great gifts from our most trusted shopping advisers.

We recently launched our Gift Happy holiday campaign and entered the fourth quarter positioned with more products, variety, launches, gift-anchored [ph] events, mobile-specific offers and more excitement than ever before. We will be using all of our demand levers strategically throughout the season.

Last month, we relaunched HSN credit program with new VIP Easy Returns to simplify returns and encourage customers to shop more at HSN, and we're encouraged by the initial response.

Also, in the fourth quarter, we're extending gamification with the HSN Arcade by launching a new spin-to-win game with $75,000 in prizes, with prizes awarded as gift cards and reward tickets. Last month, singer, songwriter and fashion icon Gwen Stefani premiered her new Harajuku Lovers fragrance line, POP ELECTRIC.

And this week, supermodel Tyra Banks is introducing TYRA beauty, an exciting new cosmetic line on HSN. Friday night's launch is a live audience, 2-hour, prime-time, high-energy show incorporating makeovers and music.

This unique live show experience will include a DJ, choir and runway, along with content integration and a strong social media component, truly an event. Within jewelry, we debuted the Audrey Hepburn collection, introduced by her son, Sean Ferrer Hepburn (sic) [Sean Hepburn Ferrer], who shared great personal stories about his mom.

We leveraged our partnership with AOL to promote the event the day before the premier. Building on the success of Joy Mangano's business, we launched Joy's Closet Shop on our digital platforms to further capitalize on this successful business. The shop includes customizable product configurations as well as exclusively created video-rich content.

Joy's hangers represent the highest unit volume in HSN's history, with almost 0.5 billion sold. As part of our entertainment integration strategy, we're working in partnership with Lyric Culture to present a 2-hour prime-time special celebrating 50 years of the Rolling Stones with fashion content, music and differentiated products.

The special will introduce the first-ever fashion collection, featuring lyrics by the Rolling Stones and design by Diane Gilman, RJ Graziano, Carlos Falchi and Lyric Culture. In addition, HSN is also integrating Disney's film Into the Woods across all platforms, featuring behind-the-scenes clips and interviews.

And we're excited to be extending our Disney partnership to additional films in 2015. Just in time for Thanksgiving, our November Cooks Event featured 8 celebrity chefs, including 4 who are new to HSN, new innovation from Ming Tsai and the premier of Robert Irvine's new line of kitchen products.

Additional chefs included Lorena Garcia, Donatella Arpaia, Roy Fares and Geoffrey Zakarian. We cross-promoted the event through our partnership with Univision. It featured Raul de Molina as one of our topical guests to attract the Hispanic audience and to further our reach with this target demographic.

Raul is a multi-Emmy-award-winning TV personality and host of Univision's #1 entertainment new show, El Gordo y la Flaca. The event was our most successful cooking event ever.

Randy Jackson had a very successful return visit in October with his guitar series, and we're welcoming Keith Urban back to HSN in November and December with his Urban Guitar Collection.

To leverage our partnership with Keith and our ability to create engaging and immersive content, we launched his play your guitar and lesson collection in long-form, direct-response television programming. This represents a new distribution channel that will broaden our reach while utilizing our existing HSN infrastructure.

As part of our continued commitment to generosity, we're proud to introduce our Fifth Avenue -- Fifth Annual HSN Cares 2014 heART Designer Ornament Collection to benefit St. Jude's Children's Research Hospital. The collection includes exclusive ornaments designed by our HSN personalities.

In early December, we're also participating in Giving Tuesday, where customers make a purchase on their HSN cards, we will donate 5% of the purchase price to St. Jude. Moving now to Cornerstone. Each brand is taking specific action to maximize the fourth quarter, focused on product experience and digital.

In addition to their seasonal offerings, Frontgate will be emphasizing an enhanced indoor furnishings assortment. Following the introduction of the Master Suite, the brand is launching its interiors by Frontgate assortment as it strives to become an authority for all needs of the home.

Frontgate also recently solidified a partnership with Canyon Ranch and will be launching an exclusive collection of bed and bath products. Ballard Designs will be intensifying its partnership with Bunny Williams, with an emphasis on holiday tabletop and decorative items.

Ballard is also expanding its relationship with Suzanne Kasler, with a focus on home office and bedroom. Grandin Road is partnering with Better Homes and Gardens and will be featuring its exclusive seasonal decor.

And Chasing Fireflies will continue to drive its strategic licensing partnerships, including Disney and Warner Bros, while offering a more exclusive and broader custom assortment. Improvements will further expand its successful partnership with HSN, with a focus on holiday decor and storage. And just last week, we also launched TravelSmith on HSN.

This is a logical extension of the brand's recent efforts to leverage HSN's existing relationship with the Travel Channel's Samantha Brown to reinforce its position as a travel resource.

Across Cornerstone, the brands are pursuing a number of digital initiatives, including expanding testing and targeting capabilities on smartphone sites and creating new immersive experiences and social media content, particularly through our partnership with Pinterest.

In today's fast-paced retail environment, you have to have a clear strategy that is continuously agile and allows you to be both differentiated and competitive. On our third quarter earnings call last year, I shared with you the key strategies we would be pursuing at HSNi, including customer acquisition, digital innovation and exclusive products.

Our performance this quarter is a direct result of our consistent pursuit of these strategies. Customer file levels at HSN and many of our customer Cornerstone brands are at record highs. Digital continues to expand as we optimize our platforms and offer more differentiated content, and we're delivering more unique products than ever before.

We're confident that our talent, our brands and our platforms provide us with the unique ability to redefine retail commerce. We look forward to updating you with our progress. And with that, we will now take your questions..

Operator

[Operator Instructions] Our first question comes from the line of Eric Sheridan of UBS..

Eric James Sheridan - UBS Investment Bank, Research Division

Mindy, maybe a bigger picture question. You highlighted video a lot on the call, talked about it as a theme going forward to drive both new customers and also engagement on the platform.

Maybe give us a little more detail about how you think that's going to evolve both off of the TV, on mobile and then also via e-commerce longer term as well, and how video plays a role there..

Mindy F. Grossman

Absolutely. That's a great question. It's very interesting because in 2014 in particular, we completed a total shift from creating promos for TV to storytelling across all platforms. So just to give you order of magnitude, this year, we produced over 170% more video assets than the prior year.

So we can use those assets for everything from the live show story, all the way through our mobile experience, and it was really all funded by [indiscernible] from TV. So the seamless platform experience feels like, as I would say, chapters in a cohesive story. So we want every device to feel like an enhancement on another.

It's storytelling by platform. Another thing that we're seeing, everybody talks about this idea of digitally digestible content. It's the same in television.

How do we use these new programming venues to almost create short-form storytelling so we can really complete engagement? So I would say that in addition to using all of these original videos -- so for example, if you look in digital and you see these TyTy Tips, that we did with Tyra Banks, they're engaging. They're informative.

They're short form, they're stories. And so we're doing more and more of that. And I would say that in addition to original video, we're really trying to generate content for other platforms as well, so HSN2, quick looks [ph]. And then the third piece that I think is very interesting, we have partnerships with Pinterest, [indiscernible] and his family.

So how are we creating a variety of experience? So it really needs to be diverse, authoritative, immersive, and we're trying to attract new but really surprising and delighting our core. So we believe that it's going to continue to be very important on every one of our platforms..

Operator

Our next question comes from the line of Neely Tamminga of Piper Jaffray..

Neely J.N. Tamminga - Piper Jaffray Companies, Research Division

A little bit here on -- more on the new customer or the overall customer metrics. You shared some with us. I am curious about the new customer growth.

And then in addition to the repeat rate of the 90-day return and buy, are you seeing any interesting story as it relates to cross-category, getting multiple categories in her assimilation process?.

Mindy F. Grossman

Yes, that's all good. They all have to happen in tandem. So yes, we want to attract new customers. Mobile, certainly, is a big part of that. Different product categories are a part of that. As I mentioned, to see the increase of 150 basis points in our assimilation rate has been something we've really aspired to, and we're seeing that continue.

We also had growth across every customer-buying segment, which basically shows us that we're seeing more cross-category behavior because that's where that comes from. And then continued growth in our best customer, particularly as it relates to engagement with our private label credit card. So we have discrete strategies across each one of these.

And as I've mentioned before, the new customer growth that we're seeing in mobile is our youngest, most affluent and most diverse. So really, focus on assimilation in that area is very key..

Operator

Our next question comes from the line of Matt Nemer of Wells Fargo..

Matthew R. Nemer - Wells Fargo Securities, LLC, Research Division

I was hoping that we could talk to the higher net shipping expense, which, I assume, is driven by free shipping promotions. Is that having a desired effect? Is it attracting new customers, driving frequency with existing customers? Anything you can help us with in terms of the return on investment on the shipping promotions..

Mindy F. Grossman

Yes. One of the things to think about is not everything is in isolation. Our business is really driven by this discrete combination of using any of our demand levers appropriately.

We actually planned our demand levers at the individual product level, and that could be shipping and handling; that could be FlexPay; that could be pricing and promotion, exclusivity, limited quantity. And we balance all of that. We have a whole team that does nothing but that.

Now having said that, we know that the environment for shipping and handling for the customer remains competitive. So we're being, again, very smart about how we use each of these but ensuring, and particularly in some key categories, that we remain competitive..

Matthew R. Nemer - Wells Fargo Securities, LLC, Research Division

Okay. And then just secondly, I'm sure you've noticed, but a lot of other retailers have talked to very weak trends in October and even into early November. I'm just wondering if you can comment on quarter-to-date trends..

Mindy F. Grossman

Well, I think, you heard from my talk earlier that we're pleased with the continued momentum that we are seeing at HSN, and we believe that's being driven by our capabilities and our new customer analytics; the fact that these events, products and programming are unique; and what we're seeing in terms of growth in our digital platforms, notably mobile.

And our goal was to continue to see sequential improvement across our Cornerstone portfolio, which we are seeing. The one area on the Cornerstone side -- as I mentioned, we retrenched the business, and our focus on profitability is the women's apparel segment, which, as you know, from the marketplace; so we really want to drive profitability there.

But we think, because of a lot of the work and the heavy lifting that we've done over the past 2 years, the changes we've made even on the back end of the business, positions us well because there is just a limited amount of discretionary income, and if a customer is going to spend it, we want them to spend it with us..

Operator

Our next question comes from the line of Ben Mogil of Stifel..

Benjamin E. Mogil - Stifel, Nicolaus & Company, Incorporated, Research Division

So one on operations and one on capital structure. So on operations, from a -- you made a lower turn rate in the quarter.

Is that a mix issue? Or is there sort of some larger sales or marketing tools at play here to help out on the return rate?.

Judy A. Schmeling

No, our return rate is largely a function of our product mix. So again, it really is by that product category, not just the divisional level. So we continue to see improvement in that, and we'll probably continue to see that as the quarter progresses..

Benjamin E. Mogil - Stifel, Nicolaus & Company, Incorporated, Research Division

Okay, great. And then on the [indiscernible] if I missed that part, I apologize.

Have you gone back to the Board of Directors for a reauthorized buyback and maybe talk at this -- not so much at this price though, but of the liquidity situation from a stock perspective, how you guys are sort of thinking about buybacks versus share repurchases?.

Judy A. Schmeling

Sure. As I mentioned on the call, we did just approve an increase in our regular cash dividend by 40%. And the board is continuing to look at what makes sense from a further capital deployment and return to shareholders. That does include both special dividend and share repurchases.

So the totality of our program the board is still taking under advisement..

Operator

Our next question comes from the line of Tom Forte of Brean Capital..

Thomas Forte - Brean Capital LLC, Research Division

There are a couple of categories you talked about that I wanted to ask further about. So would you say that consumer electronics has not normalized, and we can expect it to grow from this point forward? And same question on fitness.

And then how close are we to getting jewelry to where we want it to be, where that could be a growth category once again?.

Mindy F. Grossman

Okay, good questions. I think we're positioned well in electronics. We feel that we have a lineup for the fourth quarter and going forward and, in addition, real strategic partnerships. So for example, our success with HP over the last couple of months is they're building exclusive products just for us.

So really, fundamentally, those strategies, I think, bode well. On the fitness front, that really is connected to the innovation coming from the marketplace. As you know, we talked about that for a period of time, but the good news is we do see a pipeline. So as long as that pipeline continues, that business should be on a growth trajectory.

And then I mentioned in jewelry, we launched 6 new brands this past season. We're growing our core brands. And certainly our goal is to get that back on a business trajectory, but we're being very focused on doing that profitability without excessive markdowns.

So if you look at that team, they have done a good job with that business in terms of balancing sales and profitability..

Operator

Our next question comes from the line of Anthony Lebiedzinski of Sidoti & Company..

Anthony C. Lebiedzinski - Sidoti & Company, Inc.

So my first question, just a follow-up on the electronics category. You mentioned some exclusive products from HP.

Other than that, has there been a significant change in the mix of brands and products versus a year ago?.

Mindy F. Grossman

Yes, we actually do feel that there's a heartbeat on televisions that we're seeing, particularly on ultra HD. We recently had one in the last quarter. We have some other things in the fourth quarter. So I think that's newer in terms of what we're seeing. I think we're seeing PCs now that people are having to replenish.

There's a lot of old product out there. We continue to do well with Beats. And even in some televisions that are a little bit broader in terms of the price point, like VIZIO.

So what we're really trying to do is also go in to new categories, such as connected home and things like Nest and other businesses, and just really make sure the diversity of the portfolio. And then the last piece is the gadget piece. I mean, we recently added today's special in a power charger that was very successful.

So it really is a balance of all of that, but I'd say the one difference is we're seeing the TV business come back a bit..

Anthony C. Lebiedzinski - Sidoti & Company, Inc.

That's good to hear. And as far as catalog circulation, how should we think about that for Q4 and then any kind of early read for next year, that would be great..

Judy A. Schmeling

Yes, we pulled back on circulation in the third quarter, which is really focused on our apparel brands. And we'll continue to do that as we go into the fourth quarter just to make sure that we are positioning that business more for profit.

And then strategically, going into 2015, once we see traction in those businesses, we will reinvest back in circulation..

Operator

Our next question comes from the line of Barton Crockett of FBR Capital Markets..

Barton E. Crockett - FBR Capital Markets & Co., Research Division

I wanted to ask a little bit more about the share repurchase. It's unusual for a company to have such an active program like you've had and then to kind of go quiet on -- for a quarter now.

And I'm wondering, to what degree does that reflect a need to work out some type of arrangement with Liberty given that [indiscernible] buyback, their ownership accretes [ph].

Is there some type of negotiation that needs to be completed for this to kind of kick back in? Or is there some other concern that makes it difficult for you to do share repurchase at this point?.

Judy A. Schmeling

Barton, we have the upmost respect for not only Liberty, but all of our shareholders. And we will continue to evaluate what is right for everyone in regards to whether it's a share repurchase or a special dividend or a total capital return program. So we really don't have anything further to comment on that.

Our board is taking this very seriously, and we recognize that we have plenty of room to distribute more capital to shareholders. And we will announce that when the board has made their decision..

Barton E. Crockett - FBR Capital Markets & Co., Research Division

Okay.

And then on a related note, what would you say, at this point, is your leverage target? I mean, what net debt-to-EBITDA level do you think would be optimal for HSN? And how do you get there?.

Judy A. Schmeling

I think that as we've stated in the past, that really hasn't changed. So our goal is in the 2 to 2.5x range. I'm sure that there are different variations of that.

But somewhere in that range we continue to remain comfortable with, which will allow us to be flexible and weather any type of downturn in the economy or to be able to do acquisitions and things like that. So nothing in that magnitude has changed from what we've previously stated..

Barton E. Crockett - FBR Capital Markets & Co., Research Division

I mean, you're so far away from that though right now.

I mean, how -- what would be your belief about how you would get there at this point?.

Judy A. Schmeling

There are so many different ways for us to be able to do that, Barton. So until we have decided on how we're going to do that, I really don't have anything else to say relative to that. But recognize that we are very cognizant of where that is [ph], and the fact it's a very good credit market, and we will do what we think is appropriate..

Operator

Our next question comes from the line of Alex Fuhrman of Craig-Hallum Capital..

Alex J. Fuhrman - Craig-Hallum Capital Group LLC, Research Division

I just wanted to talk a little bit about these long-form direct response TV spots that you're going to be doing. I think you mentioned something with Keith Urban and the guitars.

I mean, is this just part of a broader way of extending the marketing reach you're creating for the brands in other platforms? I'd be curious if there are other examples of brands that you've done this with.

And going forward, is this going to be a way that you can really take brands that are on your HSN platform within the 168 hours a week and extend them beyond? Is that something that's a meaningful part of your business right now or even noticeable? Or this is really going to be the first of those?.

Mindy F. Grossman

This is really -- it's new, but it's not something we've never done before. We've done that within our Joy Mangano business in the past. However, this is part of a full holistic program with Keith and the play your guitar and learn to play.

We feel that the product and the content is very applicable to the long-form DR and will enhance our ability to have a 365 day a year business punctuated by when Keith comes live. We just started running the media. We're pleased with the initial results. And yes, we do think that it could be another leg or another completion of this holistic strategy.

But right now, we're very focused on this. We really don't have any specific plan to go beyond that. But we're certainly going to take the learnings from this and see if, in the future, it's relevant to any other business. But we're really looking forward to it. Keith is back on November 15, and he's back again in December.

So this combination of running the DR media and then Keith's performance on HSN, particularly in the fourth quarter, where these types of products tend to perform very strongly. We're excited about it..

Operator

Our next question comes from the line of Matthew Harrigan of Wunderlich Securities..

Matthew J. Harrigan - Wunderlich Securities Inc., Research Division

Firstly, there's a lot of attention now on set-top box data, Rentrak, Cablevision, et cetera. And you've got some interesting data, particularly as the second-screen activity accelerates.

How could that integrate into your marketing plan and all that? And then secondly, I think Q's doing a campaign -- image campaign for the first time in quite a number of years. I mean, I know a lot of your profile rests on these entertainment advances of some of these huge companies, like Disney and all of that.

But I mean, given where you are and the immense amount of traction that you're getting, do you feel inclined to consider something similar to that?.

Mindy F. Grossman

Okay. A couple of things. We do believe that the idea of trying to leverage our content ubiquitously is very important. And that's everything from HSN -- on HSN to our partnerships with Univision to what we just did with TiVo, to our partnership on the video carousel at AOL.

So it's everything from distributing [ph] commerce, to all our marketing vehicles, and we are going to continue to look at opportunities to be able to reach customers across every platform, wherever they are. And that's definitely a big part of our strategy. Now as it relates, we have been very aggressive since we relaunched HSN. It's Fun Here.

You probably noticed, you see more marketing on our end, not just with our entertainment partnership, music, personality and a very enhanced approach to social integration. That campaign has been very successful.

It's really driven both how we are visually, how we market, our tone of voice, and it's very clear that both new customers and existing customers are responding to it. And we basically believe that we own this integration of entertainment, technology, media and retail, and that's why I think we're seeing the performance..

Judy A. Schmeling

And in terms of your viewership data with Rentrak or anyone else, we definitely have all the information on transactional data, what our customer has purchased. And we are very much data hounds in that sense.

We continue to look at what makes sense in looking at viewership information and how we can integrate that more holistically within our business and data analysis. It is just one part though of the complete marketing program that we look at. So a good question though..

Matthew J. Harrigan - Wunderlich Securities Inc., Research Division

But it's sounds like you're very satisfied -- you're getting good conversion on people who are tuning in for some of these movie events and all that..

Judy A. Schmeling

Yes, we're very pleased with the -- not only the viewership, which creates brand awareness, but also continued conversion of those customers..

Operator

And there appears to be no further questions. I will now turn the call back to Ms. Grossman..

Mindy F. Grossman

Well, thank you, everyone. I'm sure we'll be speaking to you, and we're looking forward to a good holiday season, knowing that we're in retail and it's everyday out there. But as I mentioned before, we feel we are really well positioned in the marketplace with the strategies that we've put into play. So we look forward to talking to you soon..

Operator

Ladies and gentlemen, thank you for your participation in today's conference. This does conclude the program, and you may all disconnect. Have a great rest of your day..

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