Greg Secord - Vice-President of Investor Relations Paul J. McFeeters - Chief Financial Officer and Chief Administrative Officer Mark J. Barrenechea - Chief Executive Officer, President and Non Independent Director.

Kris Thompson - National Bank Financial, Inc., Research Division Thanos Moschopoulos - BMO Capital Markets Canada Scott Penner - TD Securities Equity Research Blair H.

Abernethy - Cantor Fitzgerald Canada Corporation, Research Division Richard Tse - Cormark Securities Inc., Research Division Stephanie Price - CIBC World Markets Inc., Research Division Paul Steep - Scotiabank Global Banking and Markets, Research Division Paul Treiber - RBC Capital Markets, LLC, Research Division Eyal Ofir - Clarus Securities Inc., Research Division Michael J.

Anderson - Crédit Suisse AG, Research Division Ralph Garcea - Global Maxfin Capital Inc., Research Division.

Good afternoon, ladies and gentlemen. Thank you for standing by. Welcome to the OpenText Corporation Third Quarter Fiscal Year 2014 Results Conference Call. [Operator Instructions] I would like to remind everyone that this conference call is being recorded today, Thursday, April 24, 2014, at 5:00 p.m. Eastern Time.

I will now turn the conference over to Mr. Greg Secord, Vice President, Investor Relations. Please go ahead, sir..

Thank you, Ron, and good afternoon, everybody. I'd like to start the call with a reading of our Safe Harbor statement. Please note that during the course of this conference call, we may make statements relating to the future performance of OpenText that contain forward-looking information.

While these forward-looking statements represent our current judgment, actual results could differ materially from our conclusions, forecast or projection in the forward-looking statements made today.

Certain material factors or assumptions were applied in drawing any such conclusion while making a forecast or projection as reflected in the forward-looking information.

Additional information about the material factors that could cause actual results to differ materially from the conclusion, forecast or projection in the forward-looking information and the material factors or assumptions that were applied in drawing the conclusion while making the forecast or projection as reflected in the forward-looking information, as well as the risk factors that may project the future performance results of OpenText, are contained in OpenText's Forms 10-K and 10-Q, as well as in the press release that was distributed earlier today, each of which may be found on our website.

We undertake no obligation to update these forward-looking statements unless required to do so by law. In addition, our conference call will include a discussion of certain non-GAAP financial measures.

Reconciliations of all non-GAAP financial measures to their most directly comparable GAAP measures have been included in today's press release, which may be found on our website. With that, I'd like to welcome everybody to the call. With me today is OpenText President and CEO, Mark J. Barrenechea; as well as our Chief Financial Officer, Paul McFeeters.

As with our previous calls, we will read prepared remarks followed by a question-and-answer session. The call will last approximately 1 hour, with the replay available shortly thereafter.

I'd also like to direct investors to the Investor Relations section of our website, where we have posted an updated PowerPoint that will be referred to during the call, as well as a summary table highlighting OpenText historical trend and financial metrics. And with that, I'll hand the call over to Paul..

Thank you, Greg. Turning to the financial results, I will highlight our third quarter of fiscal 2014. Total revenue for the quarter was $442.8 million, up 31% compared to $337.7 million for the same period last year. Regionally, the Americas contributed 54%; EMEA, 36%; and Asia-Pacific, 10%.

License revenue for the quarter was $73.1 million, up 6% compared to $69 million reported for the same period last year. The acquisition of GXS contributed $1.1 million of license revenue this quarter.

We saw our license revenue broken down by vertical sector as 20% from public sector, 18% from services, 14% from technology, 13% from basic materials, 12% from financial services, 10% from health care, 6% from consumer goods, 6% from industrial goods and 2% from utilities.

Cloud Services revenue for the quarter was $128.4 million, up 197%; compared to $43.2 million in the same period last year. Cloud Services gross margins were 61.5% in the quarter compared to 56.6% for the same period last year. The acquisition of GXS contributed $88.2 million of Cloud Services revenue this quarter.

The increase in Cloud Services margin was primarily due to a reduction in telecom costs. Customer Support revenue for the quarter was $180.3 million, up 8%, compared to $166.6 million in the same period last year. Customer Support gross margins were 86% in the current quarter compared to 83.5% for the same period last year.

The acquisition of GXS contributed $5.8 million of Customer Support revenues. The increase in Customer Support margins was primarily due to a reduction in third-party technology costs. Professional Services and other revenue for the quarter was $61 million, up 4%, compared to $58.9 million in the same period last year.

The Professional Services gross margin was 19.3% in the current quarter versus 15.6% for the same period last year. The increase in margins was primarily the result of the reduction in labor-related expenses this quarter compared to the same period last year.

Gross margin for the quarter before amortization of acquired technology and stock compensation was 71.3% compared to 70.8% for the same period last year. Pretax adjusted operating income before interest expense and stock compensation was $129 million this quarter, up 42.7%, compared to $90.4 million in Q3 last fiscal year.

Adjusted net income increased by 38.2% to $102.6 million this quarter, up from $74.2 million in Q3 of last fiscal year. Adjusted earnings per share is $0.84 per share in diluted basis compared to $0.63 for the same period last year, up 33%. The sequential effect of foreign currency movement on adjusted earnings per share for Q3 was a positive $0.03.

The adjusted tax rate for the quarter was 14%, same as it was last fiscal year. On a GAAP basis, income from operations before interest and taxes for the third quarter was $66.8 million, up 63.6% [ph], from $40.9 million in the third quarter last year.

GAAP net income before taxes was $58.8 million in the current quarter versus $37 million in the same period last year. Net income attributable to OpenText for the third quarter in accordance with GAAP was $45.9 million, or $0.38 per share on a diluted basis, compared to $25.8 million, or $0.22 per share on a diluted basis, the same period a year ago.

Operating cash flow for the quarter was approximately $141 million, an increase of 21% compared to $117 million in the same period last year. Excluding the impact of special charges, operating cash flow for the quarter was approximately $151 million compared to $122 million in the same period last year.

There were approximately 122.1 million shares outstanding on a fully diluted basis post stock split for the third quarter of fiscal 2014. This reflects an increase of approximately 2.6 million shares issued as part of the equity consideration for the GXS acquisition.

On the balance sheet at March 31, 2014, deferred revenues were $352 million, compared to $294 million as of June 30, 2013, and $389 million as of March 31, 2013. The acquisition of GXS contributed approximately $34 million to the deferred revenues balance as of March 31, 2014.

Accounts receivable was $257 million at March 31, 2014, compared to $175 million at June 30, 2013, and $175 million at March 31, 2013. Day sales outstanding were 52 days at March 31, 2014, compared to 45 days as of June 30, 2013, and 47 days as of March 31, 2013. The slightly higher DSO in the current quarter was on account of the acquisition of GXS.

During the quarter, we acquired GXS for approximately $1.2 billion, inclusive of equity consideration of $116 million. As part of the purchase price allocation, we allocated approximately $488 million to intangible assets acquired and are recognized approximately $838 million of goodwill.

On March 31, 2014, our headcount was approximately 8,100, comprised of 1,900 in R&D; 2,100 in Cloud Services; 700 in Customer Support; 1,000 in Professional Services; 1,400 in sales and marketing; and 1,000 in G&A. Overall, our headcount increased by approximately 3,000 employees on account of the acquisition of GXS.

As mentioned in the Q2 earnings call, we've updated our target operating model for the acquisition of GXS, and this model is posted on our website in the Investor Relations section. Our range for non-GAAP operating margin continues to be 27% to 31%.

In connection with the post-acquisition accounting for GXS, we had to make certain fair value adjustments to the carrying value of deferred revenues and deferred implementation costs acquired from GXS.

The pro forma income statement impact of these fair value adjustments has been included for reference as part of the Q3 Investor Relations presentation posted on our website. This guidance updates and supersedes the guidelines we have provided on this matter in our Q2 investor presentation.

In Q3, the pro forma income statement impact of the fair value adjustment to deferred revenue and deferred cost was a $3.8 million decrease in Cloud Services revenue and a $0.9 million decrease in maintenance revenue and a decrease in deferred implementation expenses of approximately $2.8 million, resulting in a pro forma net income charge of approximately $1.9 million.

As indicated by us in Q2, we expect to onboard GXS to our operating model by the end of fiscal 2015. During Q3, we commenced implementation of the restructuring plan to reduce workforce and rationalize facilities within the combined OpenText-GXS organization.

As part of these actions, we booked special charges of approximately $12 million during the quarter, of which approximately $4 million was paid out in Q3 in cash. As part of this initiative, we expect to incur additional restructuring charges in the range of $10 million to $15 million through fiscal 2015.

On April 24, 2014, the board increased the quarterly dividend by 15% and declared a cash dividend of $0.1725 per share per shareholders of record on May 23, 2014, payable in June 13, 2014.

Today, we filed a Shelf Registration Statement on a Form S-3 with the SEC, which becomes effective immediately in the United States, and we will shortly file a prospectus supplement. These filings satisfy the requirement to the selling shareholders of GXS, in particular the approximate $116 million of consideration in OpenText common stock.

Now I'll turn the call over to Mark..

They're equally important to us. The extremes of everything will be in the cloud or everything will be on-premise is just wrong. As an enterprise software and services company, what our enterprise clients are telling us, is they want the flexibility in where they place their data and workloads.

We see the world of on-premise and cloud both integrated and hybrid and coexisting and, ultimately, the same software running in any deployment model. The full fiscal '15 agenda and key metrics will be laid out on our next earnings call.

But the summary of our fiscal '15 strategy is centered on adoption of our EIM suites in The Developer; delivering the world's largest B2B business network; the OpenText Cloud; managed services; our PaaS services from GXS and EasyLink; and new SaaS offerings like BPM archive secure e-mail, with more services to follow; adoption of our EIM applications, with more applications to follow; continuing with our proven business model of intelligent growth and value first; and effectively deploying $3 billion in capital for potential acquisitions in the coming years.

Let me provide some summary remarks and then we'll open it up for Q&A. This was an important quarter for OpenText. GXS is now an integral part of our operations. Our Q3 results were stellar. Our intelligent growth strategy is working. We raised our dividend by 15%. The rise of cloud and the equal importance of cloud and on-premise and a profitable cloud.

Our EIM product line is up, strong, and our new EIM suites are delivering pipeline, new sales and new customers. And I'm excited about what I see heading into Q4 and fiscal '15. Operator, with that, we'd like to open the line for questions..

Your first question comes from Kris Thompson with National Bank Financial..

Mark, in your commentary, you mentioned that you have about 300 customers looking at the upgrading to Content Suite 10.5. And normally, every quarter, you have 10 to 25 kind of notable customers installations of $500,000 or more. That sounds very significant.

Can you just give us an idea of -- if we should think about those customer upgrade potentials in the context of that type of a size per customer?.

Kris, thanks for the question. Well, look, as we get here into Q4, this will really be our first full quarter of our EIM suites shipping. The innovation tour was real important, being able to educate, enable our partner network, as well as thousands of customers.

Our deal size is up to $307,000, which I think is an early indicator of some suite interest. And Content Suite was the first suite out after Enterprise World. So it's a healthy start -- a healthy start to the upgrade cycle for the suites. So it's a good, early indicator..

And just really quickly for Paul. Paul, there's been some headlines about the EU looking into some special tax structures over in Luxembourg.

I'm sure you can't say much, but can you provide us any commentary if you're concerned at all about your structure that you're about 4 years into?.

Yes. No, actually I'm not concerned about our structure. And back to the EU, I'm mean they, just today, filed an action for annulment against their injunctions that they were having. So there's the EU matter. We don't believe that affects our structure. We're confident in our structure. And so, I have no concern beyond that..

Your next question comes from Thanos Moschopoulos with BMO Capital Markets..

Mark, can you expand a little further in terms of the issues that you called out in the Americas? Is that just a question of getting the right leadership in place or the right reps in place? How would you characterize the issues?.

Thanos, thanks for the question. Yes, we operate on 6, 7 regions within the Americas. And I would start at a macro level, this is about -- we run a -- globally, if you think of our sales force as a 10-cylinder engine, I'd say, in the quarter, we fired on 9 out of 10. Of course, we want to fire on 10 out of 10.

And specifically, in the Americas, it's U.S. West and Canada -- and I'd say -- and our opportunity and challenges are sort of different in each. In Canada, it was leadership. And we have a new leader in place, and [indiscernible] is just fantastic. So I think we have Canada on the right track. U.S. West is a very unique market.

It's Oracle-centric, it's a very tech-centric market, which isn't necessarily one of our biggest industries. Our EIM suite for Oracle, out in a market, that's going to be helpful to us. And we sort of had to get the right mixture, I think, of leadership, product mix and synchronization with professional services and partners in the U.S. West.

So I think we're on the right track -- I'm confident we're on the right track. And I think we'll see those 2 regions within -- 2 out of the 7 Americas regions sort of get back to full contribution, now that we have completed those changes..

Great.

And how would you characterize the overall spending environment heading into Q4? Would you say that it's stable, or would you say that there's been signs of improvement as evidenced by the growth in EMEA and APAC?.

Yes. Our -- on the License side, EMEA grew greater than 10% in the quarter. APJ, I know -- I think it was closer to 20%, actually, but certainly -- albeit, on a lower absolute base. So they both did well. I don't know what the technical economic term above cautious optimism is, there's probably some technical term.

But I'm probably a notch above cautious optimism. But persistent risks remain out there. You look at Crimea, Ukraine, certainly gave some folks pause, didn't affect us in the quarter. So I'm a notch above cautious optimism, whatever the technical economic term is for that. But still noting some persistent risks remain out there.

But certainly, all in an improving environment..

Your next question comes from Scott Penner with TD Newcrest..

Just 2 questions.

For you, Mark, just wondered if you could give any update on AppWorks, any of the metrics that you're following, and whether you've seen any developers come out with either a test or production applications yet?.

Scott, thanks for the question. We're sort of tracking subscriber growth right now and getting kind of the, what I call kind of the high-value network onto the network. Getting our system implementers onto the network, consolidating acquired networks onto the new application network.

So our first push here is really getting the high-value network firmly planted and getting all our suites into GA and out into the network. So the real metric we're following right now is subscribers and getting the install base turned on.

And I'd say, we're probably north of 50,000 subscribers right now on the developer network, starting from 0 in November to today, so a little greater than 50,000..

Okay.

Just a question for you, Paul, and that is the breakout of the deferred revenue and deferred implementation costs and the bottom-line impact of $1.9 million that I think you mentioned, is that an after-tax number? Or is that -- and is that included in the adjusted EPS?.

Well, first of all, it's not an after-tax number.

And as you know, Scott, it's actually not in the numbers, we're just helping -- we're indicating that, because of the acquisition, we had to do fair value accounting, or another way we just describe it is kind of a write-down of what was on their balance sheet and the impact of that would have been otherwise if it hadn't been written down on, we'll call it, the revenues and the cost of sales and expenses.

So I think you said it right in your note today, after our release, is that you might notionally add that back into what the revenue would've been except for the purchase price accounting adjustments. The impact of that on future quarters is now in a chart in our IR deck on our website..

Your next question comes from Blair Abernethy with Cantor Fitzgerald..

Just 2 questions on the cloud side. So Paul, you mentioned the GXS contribution to cloud maintenance and license, you left out Pro. Serve. Was there any GXS revenue in Pro.

Serve?.

No, there's nothing grouped there in the Professional Services..

Okay, great. And then just in terms of the EasyLink business, it looks like it was down 5-ish percent sequential, maybe 10% year-over-year.

Can you just tell us how that's -- what's going on there in that business?.

Blair, it's Mark. It's mainly our broadcast business in Japan and Asia Pacific. It is a low-value, low-margin business on commodity broadcast Fax that we think will continue to trail down through time and replaced with higher value services. But it's really -- it's basically us winding down the broadcast fax business in Asia-Pacific..

Your next question comes from Richard Tse with Cormark Securities..

With respect to Red Oxygen, are you expecting a bit of an acceleration now on License growth, given that the entire portfolio is going to be out in the market here within the month?.

Richard, thank you for the question. Look, we've been focused on getting the products into full general availability, driving into the install base awareness, education, getting Professional Services and our partners enabled. And this will be our first full quarter, I'd say, of having the suites available.

And at least rounding the bases once on education and enablement. I'm not going to speak to a License growth rate -- kind of a future License growth rate. But there is interest and we're building a pipeline. And the first take of Red Oxygen is favorable.

We also saw, I'll highlight again, our -- within the quarter, EMEA license growth, a little higher than 10%; at APAC, greater than 10%, closer to 20%. A couple of challenges for us that were more execution-oriented in the Americas that I think we have back on track to fix over the next 1 to 2 quarters.

So I'm optimistic on the first take of Red Oxygen is positive..

Okay. And then could you elaborate in any way on -- you guys seem to be getting a little bit more aggressive on your IP. And maybe give us a bit of color as to why that's kind of been the case..

Sure. We have a little over 500 patents. And we've sued Box and Alfresco. We've sued them for infringement. And we will absolutely defend our intellectual property when there are companies knowingly and blatantly infringing on our intellectual property, which we believe those 2 companies have done.

So look, we don't -- let me leave it at that, all right? So we have a little over 500 patents. We have filed 200 claims, basically, in roughly 12 patents, I think. But we will defend our IP when folks knowingly and blatantly infringe against our intellectual property..

Okay. And then just 1 last question here. You've had GXS in your belt for a little while now.

What do you think needs to be done in the main things that really drive the revenue synergies here going forward?.

Yes. Thanks, Richard. There's more value to unlock. Off to a fast start, more value to unlock. This is our first full quarter of operations. Last quarter was a partial quarter, this is a full quarter. We still have our back-office synergies to complete and, as Paul highlighted, we have data center consolidation, network consolidation yet to complete.

And we have a cross-pollination of product portfolios where GXS, focused on B2B integration can take advantage of our invoicing applications; and where the EasyLink and broader ECM install base can take advantage of a stronger B2B network.

So it's really about existing cross-product education of the enterprise sales force and GXS and EasyLink sales forces. And we'll have that kind of fully complete as we kick off fiscal '15, and that will be a big driver for us in fiscal '15. And then beyond that is adding more applications on top of the network.

So there are a series of waves here, if you will, from a full quarter to back-office synergies to network data center consolidation, cross-sell opportunities, joint customers and then a fuller portfolio that I think will continuously unlock the value over the next 1 to 5 quarters..

And your next question comes from Stephanie Price with CIBC World Markets..

Now that Red Oxygen is ruled out, can you talk a bit about the timeline to Blue Cobalt (sic) [Blue Carbon] and how you see the solution evolving over time?.

Applications, cloud and analytics. And look, we're going to unveil more of it come November in Enterprise World. But the main energy right now is focused on education, enablement, adoption, pipeline, upgrades, new clients on Red Oxygen.

The drivers, again, behind Blue Carbon, apps, analytics and cloud, more cloud, and that will be unveiled more specifically in Enterprise World in November..

Okay, great. And in terms of the transactions you recorded over $1 million.

Can you talk a bit about them in general terms, the theme [ph] with customer -- what customers were buying and what sectors were most active, and if any of the deals were Red Oxygen-related?.

Sure. So we did 6 license transactions over $1 million, and I would -- 6 license transactions over $1 million. I'd say half of them were related to Red Oxygen, Project Red Oxygen. We did 9 transactions, 9 bookings, over $1 million in the cloud, which is sort of a different product line and not related to our new EIM suites.

About 25% of our business was from new customers and our average transaction size was up in the quarter to $307,000..

Right.

And then just finally in terms of Q4, Paul, can you just confirm that you're expecting sort of the typical license seasonality for the quarter?.

No, I can't. But thanks for asking. No, as you know, we just really have stopped discussing seasonality ranges, now well over a year. So I really can't comment on that..

Your next question comes from Paul Steep with Scotia Capital..

Mark, maybe you could talk a little bit on the cloud side about managed services and the level of investment there. I know when you bought GXS, I believe it was about 39%, 40% of revenue there. And then secondly, just following up on the comments last quarter about slight displacement cloud revenue in the first bit.

Do you feel like we're through that or if we've got potentially some in Q4 as well?.

Well, thanks, Paul. Well, look, the -- one of our strategic rationales for acquiring GXS was their managed services business. We liked it in and of itself for the B2B network.

But we also saw a path to integrating, consolidating with the OpenText infrastructure and being able to move our EIM suites into that information infrastructure, and we are laser-focused on that. And I think we've begun to see sort of the first results of that, bringing on board about 25 new clients within Q3.

So 25 new clients came into the managed services environment within the quarter. So 725 distinct businesses now run in managed services. And we're laser-focused on growing and getting more customer environments to migrate into the, what we'll commonly now call, the OpenText Cloud.

We're also very knowledgeable and very skilled at, what I'd call, kind of data zones, being able to place data in the right country. So if we're running a client in Switzerland or Germany or France or Canada or Japan, we can place workloads and data commensurate to their business requirements.

We don't see a lot of -- to your second question, we don't see a lot of cannibalization across our product portfolios because we don't have sort of overlapping sort of cloud versus on-premise solutions. So we have some overlap in the fax business. We had, I think, historically, RightFax and then the PaaS service for EasyLink.

But clients at this point have sort of made their decisions where they want to place those workloads. So there may be some slight up and down in any given quarter, but this isn't a mass migration for that part of the business. I think clients have made their decisions, for the most part, where they want to place their workloads..

Great. And then just a quick clarification for Paul because I like -- I know he likes forward-looking statements here.

On the software capitalization side, Paul, thinking out a couple of years, as you continue to invest in the OpenText grid and cloud, how should we think -- I know that's not get into the Q tonight -- how should we think about capitalization of software hitting the balance sheet or still very tiny number in terms of the overall R&D spend?.

I think the timeline of our development and our release puts it within a more of a current period as opposed to the rules where we'd have to capitalize and then amortize that over time. It's not an absolute thing, Paul. There are situations and conditions where, of course, we are required to capitalize.

That's happened, as you probably know, more so in GXS. Again, our development cycle here has been upgrades. And as I said, the development cycle and the delivery cycle is a fairly short one, which I don't see for OpenText that really changing significantly. I will continue, of course, to manage that process in the GXS business..

Your next question comes from Paul Treiber with RBC Capital Markets..

Paul, you mentioned in the prepared remarks that the increase in Cloud Services margins was due to a reduction in telecom cost. Could you elaborate that -- on that? And then also, the margins were slightly above the target model you have.

So are they sustainable where they are, or do you see them dropping back?.

I'm going to stay with the operating margin to answer that question first. Yes, look, we've already -- the team did a great job in starting to rationalize the size of the business, combined businesses. It was one of the contributing factors. It wasn't the single contributing factor.

But again, it speaks to how -- really how size and negotiation ability improves with size. And that was one of the early wins and we think there's more across -- as Mark mentioned, there's more opportunities on cost savings going forward, naturally to get the company on to the operating model that we spoke of in the timeline that we spoke.

But I would -- at this point, I'm not prepared to adjust the target operating model. But we will address it more formally in Q4 as we look at FY '15..

Okay. And then a similar type of question is regards to depreciation. It just looks like, this quarter, it was slightly below the target.

Again, can you just elaborate on that?.

Kind of a similar answer, Paul, that we'll be -- I think that you could look into Q4 in about the same range, but it's somewhat connected to the previous question we got with respect to how we look at capitalized -- internal capitalized projects and the depreciation on that.

So we're evaluating how that will [ph] look in both OpenText, of course, and GXS. That affects, of course, the depreciation charge. But I think, what we -- what you saw in Q3, I think, will probably be similar for Q4 again.

And I'll be in a better position at the end of Q4 when we do pronounce results and talk about our FY '15 model, what's that depreciation range? We won't change the model today. I'm not suggesting I'm going to change it then, but I'll stay with that range..

Okay.

And Mark, just in regards to your comments on on-premise and cloud coexisting, how should we think about the underlying growth of those types of markets? Like, should they grow in line with each other? Do you see one growing faster than the other?.

Paul, good question. We haven't sort of kind of put out market studies yet on the cloud side. We know what the on-premise sort of market rates are for the License side. I think that deserves a little more study and maybe part of our -- when we get to next quarter and talk about FY '15 a bit more specifically in metrics. Clearly, the cloud is growing.

We expect it to grow. But to put more of a frame around it with EIM, let's defer that maybe to the next quarter in context of fiscal '15. We obviously expect it to grow, managed services, we're expecting to grow. It's a focus for the entire organization.

But let me give that some more thought, put it in context of '15, just as we've given great thought to the license side of EIM. So we'll come back to you on that..

Your next question comes from Eyal Ofir with Clarus Securities..

First off, just on the average selling price. It's a nice uptick here, by the way. So congratulations on that, the $307,000.

My question is, is that a function of seeing more enterprise-wide deployments and bidding more enterprise-wide? Is it also a function of Red Oxygen? Or maybe a little bit of both?.

Eyal, I'd say it's pretty -- it's more directly to EIM suites, not enterprise, not ELAs, but rather more -- it's not more of -- it's not unlimiteds, it's more suites..

Okay. So then now that -- heading into the June quarter here, more of these suites are available. Obviously, you have a pretty healthy pipeline.

So can we anticipate this metric to continue the increase?.

We're not going to comment on those future metrics. But what we have said, right, is that the number -- we do expect the number to be related to more suite sales. But we're not going into what we expect the number to be..

Okay. Well, I appreciate that. One follow-up question to some of the other comments you've made. So number one, just on the fax business in Japan and APAC, you're saying there's still more declines.

Can you in any way just size that up? And then number two, on your patent litigation against Box, will there be other players in that space that could potentially be infringing as well? And I'll leave it there..

So range-wise, on the Fax business, I think we'll work through it over the next 2 to 4 quarters and I'd size kind of the broadcast Fax business today between $5 million and $15 million. All right? Look, we're focused right now on 2 companies, Box and Alfresco. And we'll comment more broadly as to -- on any other targets.

Again, if we -- we take this obviously quite seriously. And if we find someone who is knowingly and blatantly infringing, we'll protect our IP..

Your next question comes from Michael Anderson with Crédit Suisse..

It's Mike Anderson. Yes, so it looks like you guys had a very nice rebound in the public sector this quarter where it contributed about 20% of license.

Can you just comment on the regions or suites that helped generate that strength, and what you -- what that pipeline looks going into next quarter?.

Mike, thanks for the question. I won't get into the pipeline part. But I'd say it's primarily our Content Suite and our Process Suite. So we had a nice win, and I look forward to the go-live and in the value of that Indonesian -- sorry, Malaysian government we'll gain from putting in information records platform in.

We're doing another large deployment in Hong Kong, the Home Office for records and mailroom management in the U.K., and a couple other Eastern European wins as well. So it's really around kind of core platform content management, digitalization, process management, which cuts across Process Suite and the Content Suite..

Got it. And then switching gears slightly, your new license from new accounts, it was 25%, maybe a tick-down from what it -- where it has been normally over the last few quarters.

Can you comment on just the competitive environment in general, how that's been playing out and how maybe Red Oxygen is changing the discussion or changing the buying patterns of your current and/or new customers that you're trying to acquire?.

So 2 questions, and maybe the first part, 25% from new customers. We've been very focused on the install base. And it's the first place we're going with our new suites in the market. So it doesn't surprise me to see the number trail down a bit because we're going first to our install base.

So it's where the number probably should be given the install-base focus. Look, on the competitive side, I'll go sort of market by market. We're feeling more confident in the content management space. The drivers there are more integration, being able to have a development platform. We see FileNet as our top competitor in that space.

There are more vendors there, of course, but FileNet as our top competitor. And we're innovating, more and more than FileNet. We embracing The Developer aboard our EIM vision, integration to SAP, now Oracle. So we think we're in a very good competitive position on the Content Suite.

On the Process Suite, we think we have something pretty unique to be able to offer multi-tenant process apps in the cloud. The 10.5 release of Process Suite, fully multi-tenant, in the cloud. This is the combination of Cordys, Global 360 and Metastorm, all sort of brought together in a multi-tenant offering in the cloud.

So we think we have something quite special there. In the Experience Suite, we've gone through sort of a front-end rewrite to be able to offer JavaScript, HTML5, CSS architecture to deliver an omni-channel experience where we'd be going head-to-head against the Adobe marketing and digital suite.

And then on the iX side, with EasyLink and GXS combined, we're just the bright-line market leader over Sterling Commerce, Liaison and other players there. So I'm -- we're feeling more confident on the competitive side suite by suite.

And as we get closer to Blue Carbon -- but I don't want to get distracted on Blue Carbon, right -- we need to win suite by suite, we need to win secular competitor by secular competitor and then create our competitive barriers across the entire offering through more integration.

So FileNet, Adobe and IBM Sterling Commerce and Pega, are our top competitors. And Red Oxygen puts us that much further along in winning..

That's very helpful color. And a really quick one for Paul.

Can you just comment on how renewal rates have been? And if -- as you go back to your install base and essentially up-sell them, do you -- could you expect that the -- they could actually trend up slightly over the next 4 to 6 quarters?.

Well, first of all, our rates are staying stable in the low '90s. And we do have people in that group that are doing some, we'll call it, up-sell and projects so -- look, I can't comment. We won't give that guidance in terms of the next 4 quarters, other than to say, we are very confident that the existing renewal rate.

Perhaps we'll say, we're very confident and we don't see, really, an erosion in that..

Your next question comes from Ralph Garcea with Global Maxfin Capital..

Just 2 quick ones here.

In the large deal environment, Mark, is there any difference in the sales cycles between a cloud sale and an EIM sale, I guess is the first question? And are you or Jon doing anything different to avoid back-end-loaded quarters with regards to these larger deals?.

Well, in terms of back-end-loaded quarters, it's still technology. So it's just the nature of the industry that folks wait till late in the quarter. And you got to stand on value and differentiation, which we do.

Now I think first observations here with the GXS business, is that the sales cycles are sort of commensurate with core EIM suite sales cycles. These are usually 2 to 3 quarter sales cycles at the $1 million enterprise level. We did 6 license transactions greater than $1 million, 9 cloud bookings greater than $1 million.

And they feel sort of equal complexity, value and length..

Okay. And then just on the sort of 1 cylinder that's not working. With regards to Canada and the U.S.

West, was it sector-related, sort of public sector versus commercial, or was it just personnel issues and they've been rectified and sort of move on?.

We believe we've made the corrections and we've moved on. So -- and we'll be back on track here in 1 to 2 quarters. Different challenges, different opportunities. In Canada, it was leadership. And the Canadian market here at home is a unique market.

West, Central, East, provincial markets, as well as federal markets, provincial markets also have health care and utilities and, obviously, governments.

So getting that right expertise who understands the market, understands the segmentation, understands the accounts, how to bring right partners in from Microsoft, SAP and others, and create that environment. It was leadership. We fixed it, and we'll be back here on track. In the West, U.S. West has always been an interesting market for OpenText.

It's a very technical market. One driven a bit more by Microsoft and Oracle, quite candidly. And getting kind of our portfolio mix, our professional services mix and the leadership to focus the organization. I think we've -- we now better understand the market and what we needed and we've put that in place.

And I think it will get back on track here in 1 to 2 quarters. So I use the analogy of a 10-cylinder engine, we've been -- we fired nicely on 9 out of 10 cylinders and getting that next 10th cylinder to fire will be that much more additive..

Ladies and gentlemen, that is all the time we have for the Q&A today. I will now turn the call over to Mr. Barrenechea for any additional comments or closing remarks..

All right, thank you. Thank you for the time and thank you for the questions today. I look forward to seeing -- Paul and I look forward to seeing many of you on our investor road shows in the coming weeks. This ends today's call..

Ladies and gentlemen, this concludes the conference call for today. Thank you for participating. You may now disconnect your lines..