Greetings and welcome to the Katapult Holdings Fourth Quarter 2023 Earnings Call. At this time, all participants are in a listen-only mode. A brief question and answer session will follow the formal presentation. If anyone should require Operator assistance during the conference, please press star, zero on your telephone keypad.

As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Jennifer Kull, Vice President of Investor Relations. Thank you Jennifer, you may begin..

Thank you, and welcome to Katapult's fourth quarter 2023 conference call. On the call with me today are Orlando Zayas, Chief Executive Officer, Nancy Walsh, Chief Financial Officer, and Derek Medlin, Chief Operating Officer.

For your reference, we have posted materials from today’s call on the Investor Relations section of the Katapult website, which can be found at ir.katapultholdings.com.

I would like to remind everyone that this call will contain forward-looking statements based on our current assumptions, expectations and beliefs, which are subject to significant risks and uncertainties and which include our future financial performance and financial results for the quarter and year, our relationships with merchants, growth from new partnerships and our ability to acquire and retain existing customers, and use of generative AI to optimize our processes.

These forward-looking statements should be considered in conjunction with cautionary statements contained in the earnings release and on Form 10-K for the year ended December 31, 2023 that we intend to file in the coming days, as well as the subsequent periodic and current reports the Company files with the SEC.

These statements reflect Management's current beliefs, assumptions and expectations, and are subject to a number of factors that may cause actual results to differ materially from those statements. The information contained in this call is accurate only as of the date discussed.

Except as required by law, the Company undertakes no obligation to publicly update or revise any of these statements whether as a result of any new information, future events or otherwise. During today's discussion, the Company will provide certain financial information that constitutes non-GAAP financial measures under SEC rules.

These non-GAAP financial measures should not be considered replacements for and should be read together with our GAAP results. A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included with today's earnings release and is available on the Investor Relations section of the Company’s website.

Finally, all comparisons are year-over-year unless stated otherwise. With that, I will turn the call over to Orlando. .

one, growing gross originations by integrating with new merchants; two, growing our market share with our anchor merchants; and three, offering--ensuring we offer the variety of durable goods our customers are looking for to drive sustainable customer demand. I’ll start with a few updates on direct integrations.

We are very pleased with the quality of merchants that we’ve integrated during the quarter. To highlight a few merchants, first Lenovo. While we have had a relationship with Lenovo since 2017, they opted to pursue a waterfall-only process in 2021.

Since that time, we've worked with them to demonstrate that having a direct LTO option as well as a waterfall process fills a meaningful gap for consumers. As a result, we’ve added Lenovo back as a direct merchant during the fourth quarter.

They are already supporting us with marketing on their financing page, which includes Katapult as their only LTO option. We also launched Grown Brilliance during the quarter, as we announced in November last year. Customers have been embracing the brand and we were excited to have them on board during engagement season.

While some of you may not be familiar with Xotic PC, they are a PC company that crafts custom PCs and laptops for creators, gamers and professionals. They integrated our LTO option in the fourth quarter, and so far our customers have been very engaged with their goods.

Finally, we also kicked off a direct relationship with Med Mart, one of the most trusted names in medical equipment nationwide. Med Mart has both online presence as well as brick and mortar stores, and we were excited to recognize them as one of our top 25 merchants during the fourth quarter.

Beyond our fourth quarter success stories, we believe we have a robust pipeline of direct integration opportunities that we can continue to steadily convert throughout 2024, but bringing on new direct merchants is only one part of our merchant growth strategy.

We are focused on leveraging ways in which we can deepen relationships with merchants that are already on our platform, and we've successfully done with Lenovo and are working with other merchants to market Katapult on their websites and to get Katapult into the lead position versus other LTO operators.

In addition, we’re exploring new ways to leverage our data to help our merchants with their marketing efforts. For example, we are piloting ways in which we can share the lease amount that a customer has been pre-approved to spend with our merchants.

While protecting the data privacy of our consumers, we believe we can allow merchants to create more targeted marketing effort to drive conversion. We have already seen these types of initiatives work well with our largest merchant partner, Wayfair.

Throughout 2023, we completed multiple rounds of testing to better understand how we can enhance the parts of our customer journey we directly control within Wayfair's checkout flow.

Our focus was on making sure we were doing a good job educating consumers about our product and trying to ensure, for example, that customers fully understand pricing and terms, and in an effort to remove friction, increase transparency, and make their customer journey an even better experience. Our hard work with Wayfair paid off in 2023.

For the full year, we grew Wayfair gross originations by 5.6%, which was faster than Wayfair's U.S. sales growth for the full year, indicating we are continuing to take share with this important merchant partner. During 2023, applications for Wayfair leases grew more than 5%.

Further, same-day take rates increased by approximately 210 basis points in 2023, and overall take rates expanding by about 450 basis points. During our fourth quarter, however, we saw some softness in our Wayfair gross originations, and they were down slightly compared with 2022.

We believe this softness was driven by a few factors, including seasonality. While furniture sales have not been historically a driver of Q4 holiday performance for us, we were able to improve our Wayfair business across several key metrics.

Same day take rate at Wayfair grew 340 basis points in the fourth quarter and their overall take rate grew 370 basis points, which we believe shows that customers who receive a lease offer from us are engaged and ready to convert, and that our efforts to provide customers with even more transparency on their lease terms are bearing fruit.

There is one more positive result that I would like to highlight within our furniture category. Excluding Wayfair, gross originations grew 30% in the fourth quarter. This was driven in large part by the success we're seeing with 1Stop Bedrooms, which we launched as a direct merchant in December 2022.

Since then, we've also added key user features such as a price calculator, which allows our customers to not only see the full price for the durable good they are viewing, but also what their weekly, monthly, etc. payments would be if they use the LTO product.

This tool also shows customers pricing should they choose to exercise an early purchase option. This has had a meaningful impact on volumes in the fourth quarter. We are pleased with our traction in the furniture category generally and with our Wayfair partnership specifically.

Wayfair and Katapult have a mutually valued partnership and we are working hard to grow together by improving marketing and take rates, while enhancing the technology behind our product to deliver an even better customer journey.

As we look out into 2024, we believe we can leverage the lessons we learned from tailoring our product to fit the needs of Wayfair and its customers to drive growth again this year, and equally as important, we can take these lessons and continue to deploy them across the rest of our merchant base to drive growth.

To complement the work we are doing with our merchants, we are also focused on attracting new customers and enhancing our product experience so that we can capture more wallet share from our existing customers. I’ll talk about how we are doing this in a moment, but the bottom line is our strategy is working.

During 2023, total application volume grew 13% and we approved more than 600,000 new leases. This translated into about a 23% increase in the number of lease originations, approximately 15% growth in new customers, and as of December 31, 2023, we had approximately 19% more active customers than we did the same time in 2022.

At the same time, we continued to offer an experience that our customers love, resulting in fourth quarter customer repeat rate of almost 60%, which is an all-time high for us, and with an NPS score of 52 as of December 31st, we feel confident these data points underscore we are delivering a lease-to-own product that meets the needs of our customers across the US.

So how are we doing this? We’ve already talked about how our robust portfolio of direct-integrated merchants is driving customer demand and how this is a steady part of our business that we expect to continue to grow, but let's also talk about Katapult Pay.

Katapult Pay is a feature in our app that leverages our virtual credit card technology, which is fueled by our proprietary AI and machine learning that allow us to determine what is leasable and what is not. This unique capability allows us to use Katapult to conveniently shop for more than 20 merchants directly from our marketplace.

Like our direct integrations, Katapult Pay is a great business driver for merchants that gives them access to a new non-prime customer population who, if not for our lease-to-own solution, might not have had the financial resources to purchase their durable goods; but unlike our direct integrations, Katapult Pay allows us to on-board new merchants like Amazon, Wal-Mart, Best Buy, Home Depot and Target, among others, without requiring merchants to invest in a direct integration.

In addition, Katapult Pay has allowed us to create a consumer journey that starts in the Katapult mobile app. This means that consumers can start their transaction with Katapult specifically and we have more visibility into our customers' shopping habits and more control over our destiny.

Currently, it’s a tool that our existing customers are using most, but we can envision a future where Katapult Pay becomes a low-cost customer acquisition channel for us. Our confidence is driven by several data points. First, Katapult Pay has become a trusted channel for customers to start a lease with us.

As of December 31, more than 15% of our current leases were initiated through Katapult Pay. Second, this strong usage led to December being the best month ever for Katapult Pay.

Nearly $10 million in gross originations came through the feature during the month and $20 million in gross originations came through Katapult Pay for the fourth quarter, representing 30% of our total originations for the quarter. For the full year 2023, $42 million of gross originations were generated through Katapult Pay.

Third, 14% of the leases that were initiated through Katapult Pay were from actually brand new customers in 2023; and finally, our app itself has become a terrific engagement tool and is the most used channel for our customers to access their lease information. In December, 63% of customer interactions with Katapult began in the app.

Whether through a Katapult Pay merchant or a directly integrated merchant, these interactions started in our app. We ended 2023 with more than 500,000 app downloads, up from roughly 125,000 downloads in 2022, and we also had more than 200,000 unique users interact with the app.

In short, we believe our app has created a customer experience that sets us apart from the competitive landscape. In addition to Katapult Pay, we continued to do a lot of testing and learning within marketing during the fourth quarter.

Similar to Katapult Pay, we believe marketing can help us drive customer demand independent of and in concert with our merchants. Throughout 2023, we put the structure and resources in place to allow us to begin scaling a marketing strategy focused on ROI-positive customer acquisition and reactivation.

We grew our communication volume significantly with a 500% increase in the number of emails we sent and the addition of SMS and push notification capabilities. As we increased our touch points with consumers, we also saw our open rates and click rates increase, and we believe this indicates that our marketing campaigns are resonating.

While we are being very prudent with our marketing spend, we continue to believe that our opportunity to build our market share within the underserved LTO industry is considerable. We will continue to test and learn and tie our marketing investment to strict ROI requirements.

As a summary about our opportunity to grow our customer base, we feel good about the strong ecosystem we’ve built. We have direct merchant partners that deliver a steady stream of new and repeat customers.

Katapult Pay is an important contributor to our strong repeat customer rates and has the potential to blossom into a reliable, low cost customer acquisition channel, and finally, we have an emerging market strategy that can prudently scale to amplify growth in both of these channels over time.

All this progress we’re making is supported by the fundamental strength of our technology platform.

From our seamless direct integrations, that get a decision back to a customer in an average of five seconds or less, to our underwriting algorithms that use personal information that a customer has top-of-mind, to our ability to autonomously on-board new merchants into Katapult Pay, to testing and learning we're doing within our marketing strategy, all of this progress sits on the bedrock of our technology.

We believe that our direct LTO option and Katapult Pay are creating sustainable competitive advantage that will help support our continued growth and keep us at the forefront of technology in our industry.

In addition, our tech advantage has been built upon a low cost, lean, nimble tech infrastructure that allows us to move quickly to scale new solutions and capitalize on growth opportunities that require tech ingenuity. For example, Katapult Pay is powered by proprietary models that determine if a durable good is leasable.

These models allow us to on-board retailers like Wal-Mart, which has a broad spectrum of products available for purchase, including many that are not eligible for an LTO transaction.

Given the breadth and depth of their SKUs, without these technology-driven models, it would be very difficult, if not impossible to bring market-leading retailers like this to our customers. Looking across our competitive landscape, we believe our technology is unique and cutting-edge.

Last quarter, we talked a bit about generative AI and our opportunities to deploy it within our tech stack. We were excited to launch our first use case of generative AI in the fourth quarter to help us automate address validation.

We’ve created this tool to address the friction some customers were experiencing if there were minor differences in the addresses they provided and what was listed in the merchant database. We can now use generative AI to quickly address what was previously a manual process to update, eliminating a source of customer frustration.

Beyond this, we are exploring ways to integrate generative AI further in Katapult Pay, marketing and other areas. Before I turn it over to Nancy, I want to provide a few thoughts on our focus areas for 2024.

On the customer front, we understand that our customers are deal seekers, which is why we continue to focus on offering the best and transparent pricing and passing those savings onto our customers.

We believe we offer the lowest pricing in the industry and we will remain focused on giving our customers the value they need and the experience they deserve. As you know by now, our application process is the best in our competitive landscape. We make it easy for the customers to apply.

We don't require bank account information, a lengthy credit history, and we never charge late fees ever, so in 2024, expect to see our strategy continue to reflect our commitment to delivering value while fostering long-term customer relationships.

This approach not only sets us apart in the market, it also drives better performance for our business and significantly increases our retention rates. We are also dedicating effort to making it easier for customers to shop with us.

We think that enhancing the shopping journey in our marketplace is another way we can control our destiny and help drive demand. One big area we’re exploring is product-based search.

Right now, customers have to start their searches at the retail level, and we believe if we can create options for consumers to shop directly for the actual durable good they’d like to lease, we can make their experiences even better.

In turn, this will help us better understand where the customer is in their journey and what they’re shopping form and eventually unlock our ability to do more targeted marketing. Regarding Katapult Pay, we are very pleased with the adoption rates and customer engagement.

In 2024 we'll be exploring opportunities to both bring on new merchants that our customers want and further personalize the user experience, with the aim of increasing conversion. To round out our customer focus in 2024, we believe we are well positioned to grow our customer base.

There are multiple levers we believe we can pull, including continuing to execute our ROI-focused marketing strategy, build out our other customer referral channels including new strategic partnerships, and sustaining high customer repeat rates.

Within our marketing strategy, we will continue to focus on making sure our customers can use our market-leading LTO product to shop for all of the durable goods they want and need. This means we'll focus on on-boarding direct merchants that can help round out our shopping experience.

We believe that our high repeat rate is the hallmark of a loyal and engaged customer base, and we will continue to look for ways to sustain this differentiator, which is a compelling piece of our merchant value proposition.

In 2024, we'll continue to look for opportunities to leverage our unique platform to solve merchant problems, opening up new growth channels for both Katapult and our merchant partners.

We will also continue to look for opportunities to build new merchant referral pipelines, such as the one we created in 2023 with Synchrony, and finally, we will also be looking at opportunities to further leverage our technology and proprietary data to grow our business.

First, our technology and data insights will continue to be fundamental drivers of the customer and merchant focus areas I've outlined.

Second, we want to look for ways that we can extend our data lead by integrating new resources that will allow us to capture even more underwriting and fraud signals, that may allow us to offer even more leases to underserved customers.

While I won't go into too many specifics today, from a big picture perspective, we are also exploring ways to leverage these competitive advantages to better monetize our growing customer base and create new revenue streams. With that, I’ll turn it over to Nancy to discuss our fourth quarter results.

Nancy?.

year-over-year gross originations growth that is about flat compared with the first quarter of 2023; a 12% to 14% year-over-year increase in revenue; meaningful improvement in our Adjusted EBITDA performance compared with the first quarter of last year, reflecting our revenue growth expectation and a sustained reduction of fixed cash operating expenses.

Fixed cash operating expenses are expected to be down approximately 15% year-over-year in the first quarter. As I mentioned earlier, we will anniversary the cost reduction activities we put in place last year and see a full year benefit in Q1 2024 versus only a partial benefit in Q1 2023.

For full-year 2024, we expect to continue to expand our customer base and acquire new customers and another year of gross originations growth. For the full year, we expect gross originations to grow at a rate of at least 10% and our first quarter performance should be the low point for the year.

We also expect gross originations to improve sequentially in the second half of 2024 compared to the first half of 2024, driven by growth in direct merchant originations and originations coming through Katapult Pay.

Our outlook does not include any material impact from prime creditors tightening or loosening above us, and it assumes that the macro environment does not change significantly. We also expect to maintain strong credit quality in our portfolio.

This will be driven by ongoing enhancements to our risk modeling, on-boarding high quality new merchants through direct integrations, and repeat customers engaging with Katapult Pay. Revenue growth is expected to be 10%--at least 10%.

Finally, with the continued execution of our disciplined expense strategy combined with our growing top line, we expect to deliver another year of Adjusted EBITDA growth. We also expect Adjusted EBITDA to follow the seasonal patterns that we have seen historically.

We delivered strong results during 2023 and we believe we are positioning the Company for sustainable and profitable growth. We have multiple levers that we can pull to drive both gross originations and revenue, and we have built a lean infrastructure that does not require significant investment to support continued growth.

Our strategy is clear and we believe our focus on providing our customers with a best-in-class LTO experience, where terms are transparent and fair and our approach is human and compassionate, will allow us to build market share and continue to expand the business.

We are very proud of our 2023 performance and with that, I'll turn it over to the Operator for Q&A.

Operator?.

Thank you. We will now be conducting a question and answer session. [Operator instructions] Our first question comes from the line of Josh Siegler with Cantor Fitzgerald. Please proceed with your question..

Hi guys, good morning. Thanks for taking my question. Nice to see the strong gross originations this quarter. First, I wanted to touch on your guidance.

Your guidance implies acceleration in originations as we progress through 2024, so to that end, I was wondering if you could comment a bit on your merchant pipeline and if you expect that acceleration to really be driven by new merchant adds, or do you think penetration with existing merchants? Thanks..

Hi Josh, thanks for the question. Our merchant pipeline continues to be robust. We’re looking and we’re having more meaningful conversations, obviously, with the retail environment, especially in January being what it was.

Obviously bringing incremental customers to these merchants is becoming more and more important, and some of the issues that we had in the past, like shipping constraints and things like that, have gone away, so I would say we’re in more of a normal operating standpoint with our merchant.

The issue with the merchants is really getting through their tech stack and getting the integration completed, so we expect that some of the growth is going to come from new merchants that we’ve already identified in the pipeline, but that most of the growth is coming from the growth in Katapult Pay as well as our current merchants and really continuing to do what we’ve done with Wayfair with our other merchants to grow the business..

Got it, that’s helpful color, thank you. Then I wanted to talk a little bit about reinvestment.

As we’re progressing through 2024, how are you thinking about allocating incremental dollars towards either the Katapult Pay app or your more traditional lease-to-own model, either integrated into a company’s website or in-store?.

We continue to evaluate all investments based on the return that it’s going to provide and deploying those investments where we think it will have the biggest and quickest impact, so whether that be continuing our marketing testing, whether that means continuing to invest in our technology, all of those are things that we’re incorporating into the plan, but really using the return on investment as our basis for what we do and how quickly.

We do have a scalable, low-cost tech stack that really gives us an advantage to be able to not have to make huge investments to continue to drive the business forward. .

Yes, and Josh, this is Orlando. I’ll add, one of the things that we see in Katapult Pay is a strong customer performance from a returns perspective, and so obviously that--we want to continue to grow that business. That doesn’t mean we’re not going to focus on direct.

We really want to do both, and we think that we’ll put investment dollars where we think it’s important, but what’s going to bring us the best return..

Got it, makes sense. Thank you..

Our next question comes from the line of Anthony Chukumba with Loop Capital Markets. Please proceed with your question..

Good morning, thanks for taking my question. Congrats on a strong end to the year as well.

I guess my first question, I was just a little confused, I thought you had pre-announced your revenues, and the revenue number that I saw today was--I mean, unless I’m going crazy, which is entirely possible, was different from what I saw in your pre-announcement, so I was just wondering if you can reconcile that..

Sure, hi Anthony, it’s Nancy. Thank you for the question. You are absolutely correct - we did pre-announce 19%.

As a result of those one-time out-of-period adjustments we needed to make, that impacted revenue, as we indicated, and that’s purely the difference between what we pre-announced and what we announced today, but still very pleased overall with not only the gross origination growth but the revenue growth, and with our continued outlook into 2024..

Okay, great to hear that I’m not crazy..

No, you’re not crazy..

Okay. Second thing, so obviously there’s this CFPB, you know, with the reduction in late fees on credit cards.

Would love your thoughts in terms of, first off, do you think that there’s going to be litigation? Are you building into your guidance at all, and I guess most importantly, if let’s just say that it holds up and late fees do get reduced, what would be the impact on you, if any?.

Nothing..

Yes, hi Anthony, this is Derek. I’ll take that question.

What we see in terms of the changes to what’s happening the credit stack above us with prime credit cards and near-prime credit cards and other financial products is that any time that there’s a reduction in their financial returns, that that could create opportunity for us in terms of a change in their underwriting criteria or a change in their approval rates, so there is a potential there, however we have not built that into any of our planning.

In general, what we see is that consumers are savvy, they are looking for financial products and payment plans that are very transparent to them, that they can understand the total cost, and so we take all these insights and learnings as to what’s happening and we implement them into our stance in terms of how we serve our customers, and we think we stand up well in terms of being very transparent and clear.

In general, we’ll have to see how this all settles out. The last thing I’d say, though, is that these partnerships in the prime space that we have, have certainly heightened as different credit providers are looking for ways to increase their overall approval rates by having a waterfall partnership with someone like Katapult.

We saw that last year with different partnerships that we already announced, and we think that there is continued interest in partnering with Katapult to improve the overall options for merchants..

Anthony, this is Orlando. Thanks for the question.

Yes, I just wanted to reiterate, we don’t and we haven’t for a number of years, we don’t charge late fees, and so we’re pretty proud of that because we try to work with our customers and they see that as an advantage, and I think that helps our repeat rate, but we’re kind of ahead of the curve from a regulatory perspective if they start going down to lease-to-own..

Right, yes. I was aware you guys didn’t charge late fees, I was just thinking more about the impact on the guys above you, but that’s helpful. Then I guess this is my last question, I just want to make sure I heard that Wal-Mart number correctly.

You said Wal-Mart accounted for 6% of your fourth quarter - was that total leases, was that gross originations? What was that number exactly?.

It’s total leases, not the gross origination dollars. Total leases..

Got it, okay. Well, that is a very impressive number.

When exactly in the quarter did you on-board them?.

The week before Cyber 5.

We had expected--the tech team was trying to get it done before--they were anticipating getting it done after Cyber 5, they exceeded expectations and got it done right before Cyber 5, and so really it’s about six weeks’ worth of business in the fourth quarter, and we were very, very happily surprised at the response by our customers..

Okay, and Orlando, just one last thing, because I am a boomer - Cyber 5, we’re talking about the week before Thanksgiving, right?.

You’re a boomer, really? Yes, the Thanksgiving--the five days--.

Starting Thanksgiving, so it’s Thursday-Friday, going through Cyber Monday..

Through Monday - right..

Got it. You learn something new every day, even when you’re a boomer. Okay, thanks guys..

Thank you..

Thank you. There are no further questions at this time. I would like to turn the floor back over to CEO, Orlando Zayas for closing comments..

Thanks Operator. I just want to reiterate how proud I am of our team. We had a great year. We delivered top line growth during a time when our competitors declined. We grew while adhering to our disciplined expense management philosophy.

We believe we are well positioned to build on the success of 2023, and we are looking forward to extending our track record of growth this year. To everyone listening, thank you very much for tuning in to hear about the progress we’ve made over the past year.

We are proving our ability to grow while providing our customers with fair, transparent and accessible lease-to-own products, and our merchants with a growth channel that has much potential. Thank you again for your support and the interest in our story..

This concludes today’s teleconference. You may disconnect your lines at this time. Thank you for your participation..