Good afternoon, everyone. And thank you for participating in today’s conference call to discuss Gaia, Inc.’s Financial Results for the Third Quarter ended September 30, 2023. Joining us today are Gaia’s CEO, Jirka Rysavy; COO, James Colquhoun; and CFO, Ned Preston. Following some prepared remarks, we will open the call for your questions.

Before we get started, however, I would like to take a minute to read the Safe Harbor language. The following constitutes the Safe Harbor statement under the Private Securities Litigation Reform Act of 1995. The matters discussed today include forward-looking statements that involve numerous assumptions, risks and uncertainties.

These include, but are not limited to, our ability to attract new members and retain existing members, our ability to compete effectively, including for customer engagement with different modes of entertainment, maintenance and expansion of device platforms for streaming, fluctuations in customer usage of our service, fluctuations in quarterly operating results, service disruptions, production risks, general economic conditions, future losses, loss of key personnel, price changes, brand reputation, acquisitions, new initiatives that we undertake, security and information systems, legal liability for website content, failure of third parties to provide adequate service, future Internet related taxes, our founders’ control of us, litigation, consumer trends, the effect of government regulation and programs, the impact of public health threats, including the coronavirus COVID-19 pandemic and our response to it, and other risks and uncertainties detailed from time to time in our filings with the Securities and Exchange Commission, including our reports on Form 10-K and Form 10-Q.

Gaia assumes no obligation to publicly update or revise any forward-looking statements. With that, I would now like to turn the call over to Gaia’s CEO, Jirka Rysavy. Please go ahead, sir..

Thank you, and good afternoon, everyone. I am glad again we can continue reporting positive results. Revenue for third quarter increased to $20.2 million, sequentially up from $19.8 million and from last year of $19.9 million.

During the quarter, our member growth doubled sequentially to about 16,000, ending with 790,500 members, which is above 776,000 we reported last year. So we more than recovered the 2022 losses which were caused by the industry-wide post-COVID subscriber contraction. Virtually all the growth in this quarter is coming from our direct members.

Our ARPU continued to grow steady, as it did over the last five years and shall be further supplemented by our recent launch of Gaia Marketplace. We have rolled our Marketplace in September to less than 5% our members and generated over $100,000 sales in the first 20 days without virtually any marketing cost.

And our annualized gross profit per employee improved again during the third quarter to our new all-time high of over $650,000, reflecting our increased efficiencies.

Our loss improved to $600,000 or $0.03 per share, down from $2.4 million or $0.11 per share, and EBITDA increased to $3.9 million from $1.8 million during last -- the quarter of last year. We continue to generate positive free cash flow with the cash on September 30th growing to $11.2 million from $10.9 million at the end of the last quarter.

Now James will cover the Marketplace and some other new marketing initiative and then Ned will speak more about financial results.

James?.

Thank you, Jirka. So we rolled out a beta version of Marketplace in September, initially targeting less than 5% of our members and the results have been truly exciting. Within the first 20 days, we were able to generate over $100,000 in sales and all of this was achieved with zero paid marketing costs.

This achievement is testament to the strong connection we have with our members and the appeal of the Marketplace’s offerings. It also demonstrates the significant potential for growth that lies ahead of us as we expand our offering into 2024. The launch of Gaia Marketplace is a significant step forward for us.

It’s not just a new feature, it represents strategic expansion of our platform and it allows us to diversify our offerings and support the conscious life cycle of our members in a more meaningful way, whilst also improving ARPU, which is a key metric for us to focus on as we move forward.

Marketplace will include a carefully curated selection of experiences, retreats, courses and products that resonate with our audience, which will be offered to members at a discount to the market to help us create a thriving ecosystem that benefits both our members and Gaia.

A key passion and focus for me is improving our marketing efficiency and I believe there to be a lot of untapped opportunities for us, especially with our direct-to-consumer marketing campaigns and digital events.

Marketplace will play a critical role in this, as it will contribute to free cash flow, which we will use to accelerate our growth initiatives as we focus on scaling to 900,000 subscribers as quickly as possible, whilst maintaining positive cash flow. Now, Ned will talk more on our financial results..

Great. Thank you, James. Revenues for the third quarter were $20.2 million, a sequential increase for the third consecutive quarter, continuing the return to growth in our member base during the first three quarters of 2023.

Compared to the year-ago quarter, revenues grew by 2% as the company recovered from the post-COVID subscriber contraction experienced industry-wide during 2022. In the quarter, we continue to invest in and release new content, particularly to support our language expansion efforts.

As a result of these strategic growth investments, gross margins were 85.2% during the third quarter of 2023 and we expect them to remain at this level for the near-term as we expand our language offerings and tactically support the growth of the business.

Total member acquisition costs during the quarter were $8.4 million or 41% of revenues, aligned to our second quarter costs. In the third quarter, we experienced growth in our direct member base, which is continuation from the first and second quarters.

Selling and operating expenses, excluding marketing and member acquisitions costs in the third quarter were $7.9 million or 39% of revenues, which was a $0.7 million or 8% improvement from the prior year period. This decrease is due to cost reductions completed earlier in the year and employee retention tax credits filed during the quarter.

Corporate and G&A expenses in the third quarter were $1.4 million, down 29% from the prior year period due to the cost improvements in the first half and the aforementioned payroll tax credit. During the third quarter of 2023, we recorded a loss of $0.6 million or negative $0.03 per share, compared to loss of $2.4 million in the year ago period.

The improvement was primarily driven by expense reductions and the increase in revenues between periods. EBITDA was $3.9 million or 19% of revenues in the quarter and we generated free cash. Our deferred revenues for the third quarter were $15.3 million, an increase of $0.8 million from the year ago period.

We expect to continue to benefit from the inherent negative working capital cycle in our business model as we continue to grow our member base and revenues.

In addition, we expect to be in a position to continue generating cash flows from operations and excess of the cash flows we reinvest back into our content library and product enhancements going forward.

Due to our in-house production capabilities and absence of contractual commitments tied to our content production, we have significant discretion in the amount and timing of our investments. This flexibility allows us to adjust our investment levels as needed to withstand a downturn in the macroeconomic environment if necessary.

Through the company’s focus on accelerating growth and a return to positive operating margins, we have made tremendous progress over the past few quarters on numerous key areas of improvement for the business.

With continued disciplined execution and the launch of the Gaia Marketplace, we are well positioned to continue growing revenues and to remain cash flow positive going forward. With that, I will hand it back to Jirka for some closing remarks..

Yeah. We expect our member growth to further increase in 2024 with continuing growth of ARPU. For 2024, we are targeting about 15% growth in revenues. It’s about 10% growth in our members, with the strong growth of ARPU, which should be helped by our planned price increase for the new members in the second part of next year.

We also expect to continue to increase our gross profit per employee benchmark and I personally believe that Gaia is in the best place since we started our streaming business. Our goal is now simple, to grow fast to 900,000 members, while continuing to generate a positive free cash flow.

I encourage you to visit ir.gaia.com and download the investor presentation to see our pro forma how a company can look at 900,000 members of annual average. That means 900,000 in the middle of the year. We would update this probably within an hour.

Over the next few months, I also plan to promote, subject to our Board approval, our CEO and CMO, James here to CEO position. And I know James for seven years.

We merged his SVOD business FMTV into Gaia in 2019 and FMTV had the same mission as Gaia and it grew to over 600,000 subscribers without any outside funding, solely depended on James’ marketing skills. James would continue to report to me in my role as Executive Chairman.

I would focus on creation of Gaia Community, which we talked before and it’s the main part of our mission statement and should be the final differentiation from all other video streaming businesses. I hope to launch Gaia Community after we reach our 900,000 annual member average milestone. So this concludes our remark.

So I would like to open to questions.

Operator?.

Thank you. [Operator Instructions] Our first question comes from Mark Argento with Lake Street Advisors. Please proceed with your question..

Hey. Good afternoon, guys. Just a quick question. It looks like your actual sub ads were a lot stronger than what we had been modeling.

Can you just touch on kind of the environment out there from a subscriber acquisition perspective, the cost to acquire a sub, what channels you are seeing that success in?.

Well, it’s -- the environment, I think, it’s obviously better than it was last year quite a bit. It’s not fundamentally different than second quarter. I think the doubling our growth is pure internal. I think James helped a lot. We didn’t have really CMO. So he’s kind of functioning much more as a CMO than COO right now.

And the cost of acquisition, it’s kind of the same as the second quarter, maybe a little cheaper on domestically and we saw little bumps in places like Latin America and the churn kind of bumped a little bit because of all the internal -- mostly internal things with credit cards and stuff.

But pretty much for 90% our business was more positive and I expect, as I said that, the member additions to increase again in next year from where we are right now, we still have definitely some room and I think that will be the main part of this thing.

Do you want to?.

Sure. Mark, I would also add that, we are focusing a lot, in my focus, especially with the growth and marketing team is on conversion rate optimization. So card conversion, guest member conversion, first 30 days, 60 days, 90 days. This is a really key focus of ours now.

So with the improvements in efficiency that we are seeing in CPA costs, which have come down marginally throughout the year, especially if we compare to the start of the year until till now there is improvements in CPA costs, whether that’s because of the macro environment, less competition or otherwise, but it’s still coming down for us.

And we are also working on our side, improving that with the conversion rate optimization. So I really seek to see more improvement in that in 2024 and marketing efficiency is a very core focus of mine for the 2024 year as well..

That’s helpful. Thank you for that. And just pivoting to, I think you said, you are going to take pricing in Q2 of next year.

What do you think in terms of the pricing, how big of an impact could that have in terms of the ARPU for the latter part of that year?.

Well, we are not going to do the Q2. It’s going to be probably middle of Q3, somewhere closer to September. We are thinking about $2 for the new members. And we probably will focus on a monthly to move more people to annual. So we probably won’t raise annual. The annual takes rate now about 25%. And but that’s kind of the strategy.

Not -- it also we kind of hope that will help lower retention because people cannot come and leave and come on the same price. But -- and also that’s one of kind of when I kind of said we will grow revenue 15 and members 10 is because we expect that increase price for new members will probably take a hit in conversion.

So we wouldn’t grow revenue as fast. I mean, the members as fast as revenue. So but our goal is obviously the revenues -- growing the revenues..

I think second to what Jirka saying, we would be grandfathering or grandmothering either or how we say it, our existing members. So there is a retention play there in that we can promise our existing members they will stay on their existing monthly price point.

And then by not touching our annual price point, it will create a bigger price difference between the monthly and annual membership, which we hope to SKU more conversions upfront or ongoing up to annual, because we see the churn rates on customer cohorts that stay longer than one year, in particular, longer than two years and three years, much more beneficial for us as a brand and so we want to SKU to commit more membership term as much as possible..

And Mark, this is Ned. I think the last part of your question was around the ARPU.

And so, of course, all of this, along with some of the other offerings that James will be spearheading around our other offers, plus the marketplace, the combination of all of that, plus the increase we do anticipate would take our ARPUs up, obviously, which we can outline in future meetings with you.

But I think that was the last part of your question..

Yeah. No. That’s super helpful. And then in terms of the marketplace business, obviously, pretty good uptake with no marketing dollars behind it.

That make you more encouraged in terms of the opportunity and does that change timing or aggressiveness at all from your guys’ perspective?.

From our side, we plan to be as aggressive as possible on executing on Marketplace. The main focus for us internally at the minute is curating and building out our SKU offering around the three core verticals of retreats or experiences, then courses, then physical product.

And once we have more of that in place, we will continue to roll out wider to our membership base and as we get testing data of what offers perform best, that will inform our marketing and we will continue to keep expanding that.

And Jirka has a strong background in e-commerce and retail products with the previous version of Gaiam and can see a huge potential for this, given the community that we have at the moment..

Yeah. We want to be really selective with the products, because we kind of -- it’s basically the -- mostly only target to our members. So which what I would say 90% of range will be from our existing members.

It’s -- you can buy it if you are not a member, obviously, but we won’t promote it outside, at least not for now and members also get a 10% discount. So if you come and buy a $7,000 trip, it’s better to become a member and get a 10% discount. So it’s kind of around that. But I am going to look at it as kind of beginning of the Gaia Community.

So we want to attract people, especially like our kind of items. Right now what really pushed to launch was we have two seasons of show, what’s our most TV show called Ancient Civilization, which will really talk about particularly time.

And so we basically launched it, the tours are particularly Egypt and so really quick on pretty high prices those, right, that typically $10,000 per trip. So, it’s very lucrative business overall and but we want to be very selective so we don’t disappoint our customers with the offering..

And I think one final thought there, Mark, from an investment community perspective to summarize the marketplace offering, it’s like a conscious version of Costco in that it’s a discount membership model. But also there is in a way a QVC component because we have content that speaks to the offerings as well.

So it’s a -- that’s a quick way to summarize the focus..

And also, if you model it the way how we can look at it on these trips. So we take 30%, we provide 10% discount. So effectively only the 20% hits the revenue and the operating income. The rest we treat as outside vendors. So it’s going to be a relatively high margin..

Great. Very helpful. Good luck for rest of the year guys. Thanks..

Thank you..

Thank you..

[Operator Instructions] Our next question comes from Thierry Wuilloud with Water Tower Research. Please proceed with your question..

Yes. Thank you. Good afternoon, and James, congratulations on the new position. Jirka, you explain a little bit about revenue and for the Marketplace and I was going to ask you, but I think I kind of got it.

So the $100,000 of revenue that you say, that’s your share of commission on the gross scale number that Gaia Marketplace did?.

No..

Is that how that works?.

No. It’s -- the original the one where we both basically won tour was the sale was $100,000, from that we would report revenue about $20,000..

Oh! Okay. Okay. I got it. Okay. Great. I was -- you haven’t talked about third party channels in a while.

Can you give us a bit of color? Is there -- are you putting some emphasis on a specific one or what’s your thought around that? I -- obviously, the direct member acquisition seems to be doing really well, but any color on third-party channels?.

Thierry, hi. Thank you for your congratulations pending Board approval, of course. I will speak to third-party, that reports directly into me. It has been flatter compared to our direct membership growth.

However, I am seeking to be more aggressive in our expansion with third-party, keeping it in alignment with our current balance of direct to third-party revenue contribution, making sure that it doesn’t get too high.

But we plan to be growing third-party in particular by rolling out new territories in 2024, in particular with our largest third-party distributor, which is our partner, which is Amazon Prime. So we have a Prime video channel within the Amazon infrastructure.

And we are in the process of renewing our agreement with them to expand the term for a longer period of time. I just met with one of the Amazon executives over the weekend to confirm this and where we have already plans for Q2/Q3, sorry, Q2, correct, for Australia and New Zealand and I will be meeting with the Australian, New Zealand rep as well.

So this is very much in my court and I am seeking to expand our international expansion with third-party..

Yeah. With Amazon, we actually triggered initiation or we are going to -- renegotiation because our price increases we plan to do. So we had to kind of give them notice in signing new agreement with the higher price. So that was caused this negotiation was actually initiated by us.

And also, when you asked the question about the $100,000 sales, so it was the first 20 days we get $100,000..

I know..

The tour is actually sold. So it creates about $100,000 revenues from the first trip -- from the single tour. But it took like a month and a half to sell it..

Okay. Great. We have talked about ARPU and we have also talked in previous conversation about the focus on international growth. Is there a big difference in ARPU from your international members versus the U.S.

members?.

No. There’s not. I mean, short of some Latin America, which we are scaling actually down, which we kind of play with lower the prices, but didn’t really work for us. So it’s basically the prices we would charge pretty much in Europe are similar as we would charge here. So it’s -- the ARPU same pretty much for right now..

And Thierry….

Okay..

… I would add that there are three drivers for increase in ARPU next year. One, Jirka already mentioned, which is about the planned price increase circa middle of the year. In addition to that, what we have spoken about is Marketplace with the revenue attribution.

And then third would be an increased focus on our premium Gaia Events+ here at $2.99 a year. That’s also something that I have my sights set on for expanding in 2024. So each of those three levers will be improving ARPU throughout the next year..

Yeah. The increase ARPU….

Okay..

…it was always as a part of our mission and now we actually want to accelerate that, because now we kind of get to the place where we can generate positive cash flow continuously. So the ARPU will become much bigger focus right now. So the revenue would be definitely our focus more than the numbers of members.

So as a going forward, it’s going to be our focus. That’s why the ARPU and this initiative like increasing the price, GaiaSphere, premium pricing, Events+ or the Marketplace. So they all effectively what we say that we are going to grow members 10% of revenue 15%.

You will see that we are increasing the ARPU dramatically and we would want to keep doing it..

Great. Maybe a last question, Jirka, you mentioned that you will be focused on Gaia Community.

Can you tell me what does it mean? Is it focused on the Marketplace, is it focused on Live Events or what did you mean when you said you will focus on Gaia Community?.

If you go to the bottom of our gaia.com, you will see the -- what the mission is. So that’s pretty much that community what I am talking about..

Okay..

It’s -- we kind of look at launching it. We already built something about a year ago. By that time, we decided the way I was designed it. The Community is right now too much split between the different events in the world. So it’s not a time to launch it. So we restructured a little bit.

So it’s basically, we have now two-thirds of our people are with us more than a year and one-third over three years and that’s increasing, the three-year number obviously increasing every month as a percentage.

And so we know a lot of people watching what they are interested and one of the things what you hear is they would like to find people like them, watching Gaia in the community. So that’s what….

Yeah..

… it’s going to be focused. We are going to use all our venues, what you mentioned, as a part of that..

Okay. That sounds very interesting. Great. Okay. That’s it for me. Thanks, guys..

I think that will be the final differentiation for us. If you look at other SVODs, we will become in three years, we have something with nobody else in SVOD has, this really exploring [ph] and it’s a niche business and we want to keep it that way and that’s community will be based on that..

And Thierry, if I had to say one part of that that Jirka is alluding to amongst many things would be some form of a decentralized town hall in a way where members can get together on forums, and like Jirka mentioned, organized watch parties and meetups..

That sounds very interesting. Great. Thank you, guys..

Thank you..

Thank you..

We have reached the end of our question-and-answer session. I would now like to turn the floor back over to Mr. Rysavy for closing comments..

Well, thank you, everyone, for joining. And we look forward to speaking with you when we report a fourth quarter results in March. Thank you very much..

This concludes today’s conference. You may disconnect your lines at this time. Thank you for your participation..