Robert C. Flexon
Thanks, Gabe. I'll go into it, and certainly in the AmeriGas topic, I'll try not to use the rest of the call time for that. First of all, the wholesale business, again, creates -- it's been creating a lot of activity in our business, but not providing any bottom line benefit. So again, working on simplifying that business we're not going to supply largely our competitors basically at our cost using our infrastructure. So it doesn't make any sense to continue doing that. To the extent we've got customers in there that are lost customers, they'll either become new national accounts on a profitable level or they, again, will not be continuing on with them. So it's really, I think, as you said, high-grading the portfolio, taking the complexity out of the portfolio, so we're focusing on our highest value customers out there providing the commensurate level of service that our customers expect and deserve it. So I think, it's a good step as we go into the winter to better handle our profitable businesses, our profitable customers within AmeriGas. When you think about some of the indicators we're looking at, safety is one that we don't talk a lot about on these calls. But certainly, the third quarter of this year at AmeriGas had substantial improvements in our safety record. And to me, that's a leading indicator of how well you're focusing on your businesses, your processes, and getting inefficiencies out of your business and maintaining a safe workforce and not creating rework or anything that's just adding cost and more complexity to the business. So -- really happy to see the dramatic improvement that we've experienced in the third quarter on safety. It has been a key focus area for us. On a lot of the improvement projects that are underway, we've gone from really the analysis of what is the root cause of issues and what's the solution to implementation. And we talked about it in the past that it's -- this is a two-winter effort. Going into this winter, when you think about customer service, we'll have a bit of a hybrid, we'll have some still international support for customer service, but a much more substantial footprint domestically to provide much better customer service. So another metric will be our customer service statistics, our Net Promoter Scores, our time on hold, things of that nature. So we continue to work on some of the KPIs and the things that really affect the customer. Another one is routing and delivery. It's another work stream that we've been focusing on, and we have that rolled out now to a handful of our locations across the country, and we're experiencing, call it, an 8% to 10% efficiency improvement on miles on efficiency on gallons delivered per mile and the cost of delivery. So as we get to October 1, we plan to have that launched nationwide. So that will be another statistic that we're looking at, is the efficiency of our delivery routes as well. And then always the kind of bottom line free cash flow, we generating cash flow from this business, as we've talked about need -- to stand on its own. And one of the things that really excited about as well for AmeriGas is that their leverage ratio has improved by nearly one turn. So we'll continue to watch the balance sheet, the importance of maintaining the right credit metrics, but as we go into the winter, there will be various performance metrics, some of which I just went through. So we're gearing up for the winter. One of the other things though that came as a little bit of a surprise to me in this quarter when I think about substantial opportunity during the summer months to improve our ACE business as well. And again, through better productivity, better efficiency, better processes that there's meaningful improvement that we can make over the summer months. And I would say that before going into the summer, my focus was relentlessly on the winter, but going out and visiting some of the locations and seeing the opportunity to really hit our production targets I think, can really help us in the summer months as we go forward. So I'm looking forward not only to a good winter next year, but also a stronger summer than we had this year. So looking at those production metrics will be another one that we look at as we go into next summer at our various ACE facilities. So there's a lot of opportunity procurement of propane, hedging, proactively hedging to help our customers maintain stability of their bills. So we've got a lot going on and a lot of progress. I think we're in really good shape going into the winter. Okay. Hopefully, that's helpful. I mean, I can talk about for quite a long time, but I'll stop there.