David L. Yowan
Thanks, Jen. Good morning, everyone. Thank you for joining the call and for your interest in Navient. First, Joe Fisher is joining me this morning. I want to extend our sincere thanks to Joe for his dedicated service over twenty-plus years and the solid foundation and team he helped build. We wish Joe all the best in his next endeavor. Also joined this morning by Steve Hauber, who was appointed Chief Financial Officer earlier this month. Steve is also a twenty-plus year veteran of the company and brings strong leadership and deep experience to the role. He most recently served as our Chief Administrative Officer and played a key role in managing our transformation and our expense reduction efforts. Steve's appointment is part of a broader set of changes that better align our management structure with the business strategy for Earnest and Navient that we shared in November. As we mentioned in November, starting January 1, our in-school lending business was transferred from Earnest to Navient to consolidate our education activities, which also includes the legacy FFELP and private loan portfolios. This morning, we reported Q4 and full-year results that demonstrate our underlying ability to drive high-quality loan growth while at the same time reducing operating expenses. Our reported results include an additional provision on our private legacy portfolio and restructuring costs largely related to our expense reduction initiatives. During 2025, we effectively completed our Phase One transformation within legacy Navient and will exceed our $400 million expense reduction objective. These operating expense reductions increase our already substantial future life of loan cash flows by $2 billion cumulatively, providing increased financial flexibility and even greater levels of capital for new growth. The benefits of our investments at Earnest and the expense reductions we have achieved are reflected in the operating leverage within our 2026 outlook. We expect that we can fund year-on-year loan growth of $1.5 billion or 60% with total expenses that are lower than last year by roughly 20%. As set out in November, we are operating with lower expenses and also with improved capital efficiency, which should enable us to finance our growth plans simply by utilizing the capital being released with an existing back book portfolio. Earnest had its strongest quarter of the year, more than doubling origination volume year over year accompanied by high credit quality, totaling approximately $634 million in new refi. This brings full-year refi originations to $2.1 billion, more than doubling volume from the prior year. In-school lending also had a great year, originating its highest ever level of new loans of $4.1 billion with strong credit quality and margins. Steve will take you through some more detailed statistics showing the continued momentum at Earnest in a few minutes. We continue to invest in capabilities at Earnest. An important part of the executive changes we made earlier this month was the establishment of a vertically integrated CFO role at Earnest. We're currently conducting a search for fintech experience to fill it. The momentum at Earnest and the actions we took in 2025 position us well going into the New Year. Turning to guidance for 2026. We're currently targeting total loan originations of $4 billion, which would represent growth of approximately 60% over 2025. We expect refi and in-school lending growth of over 50% each and less than $100 million for personal lending while we continue our pilot program. As you see, we took the incremental provision in the fourth quarter largely relating to the private legacy portfolio, which were loans originated more than a decade ago. There were minimal additional provisions for FFELP or refi loans. While this provision has a significant impact on reported earnings per share, the effect on the life alone cash we expect to receive from the legacy is immaterial. Steve will take you through these in more detail in just a minute. We also continue to return capital to shareholders through share repurchases and dividends and expect to continue to do so in 2026 with share repurchases being opportunistic, as they were in 2025. When I assumed the CEO role in 2023, the company had multiple business lines and products supported by a significant shared service footprint of capabilities and expenses. The executive organizational structure at that time reflected an operating company business model, with multiple enterprise functional heads reporting into the CEO. We have been migrating and expect to continue to migrate toward a holding company management structure with carefully managed and lower central costs. Earnest and Navient's education finance activities will both manage directly more of the services needed to operate their respective organizational structure we announced earlier this month are another step in this migration. I'm very excited about Navient's and Earnest's prospects for 2026 and we look forward to reporting on our achievements in the coming quarters. With that, I'll turn it over to Steve who will provide more detail on Q4 results and Thank you, Dave, and thank you, everyone, for joining today's call. I will review the fourth quarter and full-year 2025 results and will provide our outlook for 2026. During the fourth quarter, our actions to further reduce operating expenses position us to over-deliver on the $400 million expense reduction target in our legacy activities established two years ago. At the same time, Earnest continued to demonstrate strong loan origination growth with its highest refi quarter of the year, ending the year with total originations of $2.5 billion. We also provided for additional expected credit losses in our private legacy portfolio and recorded restructuring costs related to our expense reduction efforts. In total, core earnings per share for the fourth quarter were $0.02. On a full-year basis, we reported core loss per share of $0.35. Let's turn to Slide six, where I will review Earnest loan origination growth in 2025. Refi originations were $2.1 billion in 2025, which doubled the volume from the prior year. Refi rate check volume, measured as prospective refi customers completing a soft credit pull to receive a personalized rate quote, increased nearly three times from 2024 to 2025. This growth demonstrates positive tailwinds and strong demand for our refi product. We are generating demand and converting volume efficiently. As you can see on the slide, both 29% and 35%, respectively. These efficiency gains are lowering our cost per dollar of volume and driving stronger operating leverage as we scale. Capital efficiency is also improving. As we shifted toward vertical securitization structures, the amount of equity required to finance these loans has declined materially. To summarize the refi story in 2025, demand is improving, we're efficiently converting that demand into high-quality loan volume. We deliver a great customer experience and we're benefiting from both stronger operating leverage and improved capital efficiency. In-school originations also grew to $4.1 billion in 2025, approximately half of which related to borrowers pursuing graduate degrees. We remain focused on the 2026 peak season, the expanded market opportunities, and targeting strong growth in 2026. We are approaching the graduate lending market expansion with discipline and strong momentum. Our platform, partnerships, and underwriting discipline put us in a good position to serve our target customer segments with our highly rated products and customer experience. Slide seven provides similar loan origination growth information and compares the 2025 to the same quarter in the prior year. We maintained our positive growth momentum in the fourth quarter, with refi origination growth of two times, improving trajectory for our expense efficiency metrics and strong credit quality. I'll now cover segment financial results, beginning with the consumer lending segment on Slide eight. Fourth quarter net income was $25 million compared to $37 million in 2024. Consumer lending net interest income declined year over year mostly due to lower outstanding balances and the product mix of the portfolio. Looking forward, we expect consumer lending net interest income in 2026 to remain relatively stable compared to 2025. We expect new originations to outpace amortization of the portfolio in 2026, leading to growth in our total outstanding balance of private loans. Year over year expenses in the fourth quarter were down slightly, as efficiency gains more than offset the expense impact from higher origination volume. Moving to credit, private charge-off rates declined from 2.48% in the third quarter to 2.24% in the fourth quarter. Delinquency rates increased from the third quarter to the fourth quarter, with thirty-one plus day delinquency rates increasing from 6.1% to 6.3% and ninety-one plus delinquencies increasing from 2.8% to 2.9%. We recorded a provision of $43 million in the fourth quarter, $9 million of which related to new origination. The remainder primarily reflects a weaker macroeconomic outlook and a response to fourth quarter delinquency trend, largely within our legacy private loan portfolio. Federal Education Loan segment results are on Slide nine. Fourth quarter net income of $27 million was $8 million lower than the third quarter, mostly due to third quarter net interest income benefiting from the adoption of lower prepayment rate assumptions. Comparing Q4 to the prior year quarter, net income was $17 million higher. The increase reflects lower provision and the impact of decreasing interest rates on the different index resets on assets and debt. Additionally, expenses in this segment were 20% lower, facilitated by our variable cost structure from outsourcing the servicing of our portfolio. Provision in the Federal segment in the fourth quarter fell to $1 million. The total delinquency rate improved slightly from Q3, declining from 18.1% to 17.5%, while the net charge-off rate rose eight basis points to 23 basis points. The higher charge-off rate in the quarter primarily reflects loans to borrowers affected by 2024 natural disasters that were written off in the quarter. FFELP prepayments remained historically low at $225 million in the fourth quarter compared to $322 million a year ago and over $1 billion two years ago. With the slow amortization of the FFELP loan portfolio, we expect relatively stable net interest income throughout 2026, barring unexpected macro events impacting the interest rate environment. The allowance for loan loss excluding expected future recoveries on previously charged-off loans, for our entire education loan portfolio is $77 million, which is highlighted on Slide 10. Slide 11 shows the results from our Business Processing segment. In October, we completed our final obligations under the transition services agreement for our Government Services business. The TSA revenues and expenses from this quarter represent the tail end of this activity, totaled less than $1 million, and are reported in the other segment. The earlier than expected completion of the TSA allowed us to begin our final push to remove remaining legacy shared expenses. We will over-deliver on our $400 million expense reduction target. More detail on the total expenses can be found on Slide 12. We closed 2025 with fourth quarter total core operating expenses of $88 million, a 40% improvement compared to 2024. Restructuring expenses were $11 million in the quarter, as we recognize charges related to our legacy structure and environment that will no longer be in our expense run rate. This included $6 million of restructuring costs related to the earlier than expected retirement of significant components of our former technology infrastructure. Full-year 2025 total expenses were $438 million, a decrease of close to 50% compared to 2023. This decrease is the direct result of our focused and aggressive efforts to reduce our expense base through divesting the BPS business, transitioning to a variable servicing expense structure, and significantly reducing our corporate expenses. As illustrated on Slide 12, this momentum is continuing into 2026. Let's turn to our capital allocation and financing activity, which is highlighted on Slide 13. In the fourth quarter, we completed our fourth securitization of the year, bringing our total issuance in 2025 to nearly $2.2 billion of term ABS financing. We continue to see strong investor demand and achieved high effective cash advance rate in these financings. Our current cash and capital positions provide ample capacity to distribute capital and invest in strong loan origination growth. In the fourth quarter, we repurchased 2.1 million shares at an average price of $12.67 as our shares remain significantly below tangible book value. In total, we returned $41 million to shareholders through share repurchases and dividends, while maintaining a strong balance sheet with an adjusted tangible equity ratio of 9.1%. Slide 14 provides our outlook for full-year 2026. We are targeting total loan originations of $4 billion with growth rates over 50% for both our refi and in-school loan products. We expect to achieve this growth while reaping the benefits of our investments and capabilities at Earnest and our legacy expense reduction efforts. Specifically, we expect expenses in 2026 of $350 million, which is $88 million lower than 2025 total expenses. Our outlook for full-year 2026 core EPS is a range of $0.65 to $0.80. This range is net of a $0.35 to $0.40 per share impact due to upfront CECL charges and operating expenses related to our expected $1.5 billion year-over-year increase in loan originations. As I wrap up my comments, I want to express my appreciation to Joe for his years of valuable contributions to the company. I'd also like to thank the Navient team for their continued dedication throughout our strategic transformation. Thank you for your time, and I will now open the call for any questions.