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Good day, and thank you for standing by. Welcome to BrightSpring Health Services, Inc. Fourth Quarter and Full Year 2024 Earnings Conference Call. At this time all participants are in a listen-only mode. After the speaker's presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that, today's conference is being recorded. I would now like to hand the conference over to your speaker today, David Deuchler, Investor Relations. Please go ahead.

Good morning. Thank you for participating in today's conference call. My name is David Deuchler, I'm responsible for Investor Relations at BrightSpring. I am joined on today's call by Jon Rousseau, Chief Executive Officer; and Jen Phipps, Chief Financial Officer. Earlier today, BrightSpring released financial results for the quarter and full year ended December 31, 2024. A copy of the press release and presentation is available on the company's investor relations website. Please note that today's discussion will include certain forward-looking statements that reflect our current assumptions and expectations, including those related to our future financial performance and industry and market conditions. Such forward-looking statements are not guarantees of future performance. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from our expectations. We encourage you to review the information in today's press release and presentation as well as in our quarterly report on Form 10-K that will be filed with the SEC, including specific risk factors and uncertainties discussed in our 10-K. Such factors may be updated from time to time in our periodic filings with the SEC and we do not undertake any duty to update any forward-looking statements except as required by law. During the call, we will use non-GAAP financial measures when talking about the company's performance and financial condition. You can find additional information on these non-GAAP financial measures and reconciliations to their most directly comparable GAAP financial measures to the extent available without unreasonable effort in today's press release and presentation, which again, are available on our Investor Relations website. This webcast is being recorded and will be available for replay on our Investor Relations website. And with that, I'll turn the call over to Jon Rousseau, Chief Executive Officer.

Good morning. Thank you for joining BrightSpring Fourth Quarter and Full Year 2024 Earnings Call. I'd like to begin this call by expressing my appreciation and gratitude to and for the BrightSpring team across the country. Our employees and caregivers work very hard with diligence each day to deliver compassionate and attentive care to the people we provide critical services to. I would also like to welcome Jen Phipps as Chief Financial Officer, and thank Jim Mattingly for his excellent service over the years as we transition the CFO position. During Jim's tenure, the company has achieved some exceptional results, including the sale and recapitalization to KKR and WBA, 175% revenue and 109% EBITDA growth since that time, implementation of best-in-class financial systems, completing the IPO and executing multiple successful refinancings underpinned by the company's performance. We appreciate all of Jim's leadership and contributions as he moves to other priorities and next steps. And after appropriate and thorough consideration and evaluation, we are extremely pleased that Jen will assume the role of Chief Financial Officer. With Jen's overall background an eight-year tenure at Bright spring, she is extremely well suited for this role. Jen has served as the Chief Accounting Officer of the company since January 2017 and Principal Accounting Officer since the IPO. Jen has also served as the CFO of the home health and hospice business and she has run numerous other departments within the company, including procurement, real estate and tax. She has been deeply involved in all financial systems and processes over the years as well as all acquisitions and divestitures and many automation and efficiency initiatives. Jen is well prepared, knows the entirety of the company and very deserving of this position. Turning to 2024, it was another year of milestones, continued quality improvements and leadership, further growth and significant ongoing impact for the customers, patients and communities that BrightSpring serves, and we are proud of how our businesses and people have performed. Throughout 2024, we have also deepened our focus on operational efficiencies across the organization to best support employee effectiveness and high-quality services. In addressing significant needs for individuals across the country, the company has increased its reach to more patients and delivered strong growth across both pharmacy and provider businesses through strategic prioritization, disciplined investments, company scale and execution. Our results are ultimately a reflection of the reliable, relatively lower cost and coordinated care that drive high customer and patient satisfaction rates. In the fourth quarter, we are pleased to have realized total revenue growth of 29% year-over-year, leading to total company and segment revenues for full year 2024 at the high end of our guidance range and in line with our preliminary results provided in January. Total revenue of $11.3 billion in 2024 represented 28% growth year-over-year, which included Pharmacy Solutions revenue of $8.8 billion and provider services revenue of $2.5 billion, representing 34% and 9% growth year-over-year, respectively. Full year 2024 adjusted EBITDA was $588 million, representing 16% growth year-over-year when excluding a certain $30 million quality incentive payment from 2023. Adjusted EBITDA also came in at the high end of our guidance range and in line with preliminary 2024 results communicated in January. Today, we are increasing total revenue and adjusted EBITDA guidance for 2025 with our adjusted EBITDA guidance for this year, increasing by $5 million at each of the low and high ends of the prior range provided in January and which excludes the community living business. We announced in January that we entered into a definitive agreement to divest the community living business to Sevita and expect the transaction to close this year, subject to regulatory approvals and typical closing conditions. Jen will discuss our fourth quarter and full year 2024 financial results along with our 2025 outlook in more detail shortly. Before I discuss business performance, I would like to further reinforce our commitment to both quality and continuous improvement and efficiencies across the organization, which go hand-in-hand. For example, in quality, our most recent Net Promoter Scores and specialty pharmacy for Onco360 and CareMed were 98 and 100, respectively, almost a perfect rating for Onco360 and a perfect 10 out of 10 rating for CareMed from all participants, also scores that are the best among specialty pharmacies. After the past year of investments in people and process in our Infusion business, we are now seeing best-in-class referral to in-home turnaround times for Specialty patients. Our home and community pharmacy on-time delivery metrics approached 97%. Approximately 85% of our home health branches now have a predicted CMS star rating of 4 or 5 out of 5. And we have 97% timely initiation of care, above industry average. In hospice, we have a 9.3 hospice care index score out of 10, significantly above the national average. And we provide 16% more nursing visits to patients and 27% more patient visits in the last week of life with 90% of our locations above national average on visits provided to patients. In primary care, our ACO was reported 13% lower health care costs for patients in skilled nursing facilities and 31% lower cost for patients in assisted living through our more attentive, local and proactive care and quality. And our special needs plan has already improved its star rating by 0.5 in less than a year under our ownership, with a 6% reduction in hospitalizations in the last year, a 99% capture rate for health risk assessments and 99% of our patients receiving annual wellness visits within 90 days of enrollment. In Personal Care, we have a likelihood to recommend of 4.54 out of 5. In rehab, we have overall stakeholder satisfaction of over 97%. And among case managers, discharge planners, physicians, claims managers, et cetera, and we have a patient satisfaction score of over 95%. In community living, our external audits outperformed the national average and we hold more third-party accreditations than anyone in the industry, while we have deployed innovative and leading technologies to drive client risk stratification and care plans. These are just some select mentioned and highlights among many other strong and leading service and quality measures in the company. Across the organization, we continue to invest in and deploy new and/or enhanced technologies EMRs, ERPs, applications and analytics and reporting, numerous of which now incorporate new automation and AI use cases for the benefit of our people and to drive outcomes for the individuals we serve. We also continue to invest heavily in compliance with literally thousands of on-site internal compliance visits and audits conducted across our operations last year. On the efficiency front, since the start of last year, the company has over 100 procurement, workflow augmentation and automation programs completed or ongoing, driving process improvements, cost efficiencies, best practices and streamlining across all business lines. We are more dedicated than ever to lean into process and technology innovation and leadership in health care services and provide all of our stakeholders with the best possible experiences over the years. Now taking a closer look at fourth quarter results, Pharmacy Solutions revenue of $2.4 billion represented 34% growth compared with the fourth quarter of last year. Growth for the business was primarily driven by total script volume of $11 million in the fourth quarter, which represented 14% growth compared to the prior year's quarter. The Infusion and Specialty business has continued to deliver above expectations, growing revenue 42% year-over-year in the quarter, driven by specialty script growth of 35%. Our results in specialty and infusion this quarter and throughout the year have been a function of cross-functional operational execution and continued LDD brand launches and generic drug utilization. Our total LDD portfolio now stands at 125, which includes 12 LDDs launched in 2024 in either an exclusive or ultra narrow pharmacy network. We continue to see the potential for an additional 16 to 18 limited distribution drug launches over the next 12 to 18 months, while also facilitating the adoption of new generic products. We are honored that we are selected by our pharma manufacturing and biotech partners as a limited distribution drug specialty pharmacy for each of these therapies and are committed to helping and improving the lives of patients who are battling cancer, rare orphan, neuro and a number of other diseases through market-leading service levels and satisfaction scores. Within Infusion in 2023 and through 2024, we initiated and completed operational initiatives and investments to deploy standardizations and process improvements and we believe that results in the infusion subsegment will begin to benefit from these investments in 2025. In Home and Community Pharmacy, revenue grew 17% year-over-year in the fourth quarter, driven by script growth and new customer wins. We continue to be pleased with our execution across a variety of home and community pharmacy settings, including behavioral, hospice, assisted living, skilled nursing, hospitals and rehab settings, as well as other locations where patients need at-home pharmacy support. We believe we have an additional market share and growth potential opportunity in all of these markets, and we will also be entering the PACE pharmacy market this year. We remain focused on driving more operational and technology-driven efficiencies in the business, and the continued expansion of our pharmacy services is important to ensuring that as many people as possible receive the highest quality and most comprehensive medication management and care. Turning to Provider services. Segment revenue grew 11% year-over-year and segment adjusted EBITDA margin expanded by 70 basis points year-over-year to 15.2% in the fourth quarter, which was primarily driven by strong service and quality-based volume growth and broad-based operational efficiency and execution. In Home and Healthcare, revenue grew at a rate of 17% year-over-year in the fourth quarter with average daily census growth of 9% to 46,000. We saw continued growth in the home health and hospice businesses, both in the fourth quarter and for the full year 2024. Personal Care has been a consistent performer this year as well with steady billable hours and very consistent operational execution. Our primary care business has seen expansion in growth, where we leverage proximity and access to patients, including through core pharmacy and provider services and we believe home base primary care represents a significant opportunity in the coming years with ACO and payer strategies continuing to develop. Community and Rehab Care also performed well again in the quarter with strong revenue growth of 8% year-over-year and consistent growth in rehab persons and hours serve. In the rehab business, billable hours grew in the mid-teens year-over-year for the fourth quarter and full year. We continue to add numerous de novos through new home and community neuro rehab programs and new rehab and motion programs and assisted living facility. And we anticipate attractive growth from rehab in motion over the next 5 years, as we continue to add locations. The community living business has shown solid growth through 2024 through operational continuity, a service focus and continued investments in technology and employees. As I mentioned earlier, the divestiture of community living remains on track, anticipated to close in the second half of 2025, subject to customary regulatory approvals and closing conditions. We expect that the transaction will create a streamlined organization of BrightSpring and augment both provider services and company, revenue and adjusted EBITDA growth rates. Our strategic focus in Provider will narrow to the remaining Home Healthcare, rehab and personal care businesses, each of which continues to perform in line with our high expectations. Consistent with the announced divestiture of Community Living, our capital allocation priorities remain on both debt paydown and continued tuck-in acquisitions at disciplined valuations consistent with our prior strategy. To summarize, 2024 was an excellent year for BrightSpring and I'm pleased with our execution so far in 2025, as we always continue to look for any way to serve more people and improve their outcomes with mission-driven and meaningful services. We are focused on delivering on our 2025 financial outlook through quality, volume growth, process optimization and cost efficiencies, accretive acquisitions and effective portfolio and asset management and deployment. With that, I'll turn the call over to Jen to discuss our 2024 fourth quarter and full year financial results and 2025 guidance in more detail.

Thank you, Jon. In the fourth quarter of 2024, the total company revenue was $3.1 billion, representing 29% growth from the prior year period. Pharmacy Solutions segment revenue in the quarter was $2.4 billion, achieving 34% year-over-year growth. Within the Pharmacy segment, Infusion And Specialty revenue was $1.8 billion, representing growth of 42% from prior year and home and community pharmacy revenue was $601 million, representing growth of 17% year-over-year. In the Provider Services segment, we reported revenue of $656 million in the fourth quarter, which represented 11% growth compared to the prior year period. Within the Provider Services segment, Home Healthcare reported $280 million in revenue, growing 17% versus last year, and Community and Rehab Care revenue was $376 million, representing growth of 8% year-over-year. For the full year of 2024, total company revenue was $11.3 billion, representing 28% growth from 2023. Pharmacy Solutions segment revenue was $8.8 billion, representing 34% growth from the prior year, and Provider Services segment revenue was $2.5 billion, also representing very strong 9% growth from the prior year. Moving down the P&L. In Q4, company gross profit was $422 million, representing growth of 14% compared with the fourth quarter of last year. For full year 2024, company gross profit was $1.588 billion, representing growth of 13% compared to 2023 when excluding a $30 million quality incentive payment. Adjusted EBITDA for the total company was $167 million in the fourth quarter, growing 17% compared to the fourth quarter of 2023. For full year 2024, adjusted EBITDA for the company was $588 million, representing 16% growth compared to 2023 when excluding a certain $30 million QIP in 2023. Adjusted EPS for the total company was $0.22 for the fourth quarter. Turning back to segment performance. In the fourth quarter, Pharmacy Solutions gross profit was $205 million, growing 20% compared to the fourth quarter of last year. Adjusted EBITDA for Pharmacy Solutions was $113 million for the fourth quarter, growing 22% compared to last year, representing an adjusted EBITDA margin of 4.7%, which was in line with our expectations. Provider Services gross profit was $217 million, growing 10% versus the fourth quarter of last year. Adjusted EBITDA for Provider Services was $99 million for the fourth quarter, growing 16% versus last year, representing an adjusted EBITDA margin of 15.2%, up 70 basis points versus last year. On a total company basis, cash flow from operations was $116 million in the fourth quarter, excluding IPO fees paid in Q4 and $90 million of cash flow from operations in the quarter, including these fees. We expect to deliver over $300 million of annual run rate operating cash flows in 2025 as we remain focused on improving our leverage ratio towards our pro forma goal of 3.0 to 3.5x and our now long-term target of 2 to 2.5x. As of December 31, our net debt outstanding is approximately $2.7 billion with a leverage ratio of 4.16x, which was in line with our internal projections. As a reminder, net interest expense includes interest income related to cash flow hedges due to our three received variable pay fixed interest rate swap agreements that we have in place set to mature on September 30, 2025. Prior to any proceeds from the pending Community Living divestiture, quarterly interest expense is expected to be approximately $43 million per quarter, including approximately $1.2 million in interest expense related to the TEU instrument. Turning to our guidance for 2025. We are increasing our expectations for revenue and adjusted EBITDA that was provided in January, which excludes the Community Living business. Total revenue is expected to be in the range of $11.6 billion to $12.1 billion, including Pharmacy Solutions revenue of $10.15 billion to $10.6 billion and provider services revenue of $1.45 billion to $1.5 billion. This revenue range reflects 15.2% to 20.1% growth over full year 2024, excluding Community Living in both years. Total adjusted EBITDA is expected to be in the range of $545 million to $560 million for full year 2025. This would reflect 18.4% to 21.7% growth over full year 2024, excluding Community Living in both years. With that, I will now turn it back to Jon.

Thank you, Jim, and thank you for your time today to go through BrightSpring's fourth quarter results and 2025 outlook. We will now open it up for questions. Operator?

Thank you. [Operator Instructions] And our first question comes from A.J. Rice of UBS. Your line is open.

Hi, everybody. Congratulations, Jim. Best wishes in the new role. When you think about your limited distribution drug business and pipeline, it seems like you guys are seeing more exclusivity, more -- fewer and fewer people are getting the contracts you're getting with less and less competition. I know some of that is obviously the strength of your franchise and what you've done. But I also wonder, is there any changes in the competitive landscape? Obviously, the pipeline of new LDDs continues to look robust, but it seems like you might be capturing more of those or getting more narrow contracts. Can you just comment on that?

Yeah, good morning, AJ. Thank you. No, nothing material has shifted in the market, and we've had about a 10 to 15-year history with our team of really focusing on operational process and service levels for our partners. Here in the most recent quarter, we pulse the market on Net Promoter Scores, and we actually had 198 Net Promoter Score for CareMed which is really the non-oncology and then Onco360 in satisfaction ratings, which we were obviously incredibly pleased with. So, the team has just a nice -- done a nice job of servicing our partners over the years. And there is a general trend to more and more, I would say, more niche micro therapies in the market. And perhaps there's something there in terms of partners being more and more comfortable with fewer and fewer pharmacies serving those niche targeted populations. But we have seen a trend towards the narrowing of networks, and we've been pleased that we've been able to continue to be a strong and chosen partner through that process.

Okay. Then a couple of times, you mentioned in the prepared remarks about the investments you've made over the last 18 to 24 months in the Infusion business, and you sort of feel like it's positioned to grow from here. I wonder if we could get you to talk a little bit more about the opportunity now what the growth trajectory might look like for that business as well as where you're at with respect to margin and what level of upside there might be on margin at this point?

Yes. No, good question. And just tying off the LDD point there as well. In 2025, we've now launched two LDDs so far this year in the first two months. So, good to see that momentum happening in the first part of the year, too. And importantly, a handful three or so of our more recent launches that have been in the rare orphan category as we continue to not only focus on oncology, but more and more other relevant indications where we can apply our operating model similarly. On Infusion, certainly, the last two years, as has been mentioned multiple times, there has been a real focus on the business operationally, trying to implement more commonality and standardization across the 30-plus Infusion pharmacies across the country, really trying to apply best practices and really balance what gets more centralized and what stays more local. That's a critical decision in Infusion, and we've been very thoughtful about that. We generally have a totally new team there at Infusion over the last, I would say, six to seven months. That team has been locked-in in its entirety for a good six months or so now. And we are seeing really good progress, whether it's on the operational front, whether it's on the AR and bad debt front, things are really trending in the right direction. And from here, we need to just focus on now starting to drive more referrals again as we've been more focused operationally over the last 18 months. But a key metric in that industry is turnaround time, how fast can you get a referral and then get the patient through the process and be ready to schedule them in the home on the specialty side, not acute, on the specialty side. And for us, we're seeing 10 to 11-day turnaround times in the last three or four months as a result of all of our efforts, which would be generally best-in-class in that industry. So, we're excited about where that can go. Infusion, we believe is a market with a ton of opportunity. Looking ahead, we're hopeful that, that business could grow about 20% this year on a growth rate basis. And that's what we're pushing for. And I think longer term, I think staying in that range or even above is our internal goal. But 2025 will be an important year for us to get back to growth mode there.

Okay. All right. Thanks a lot.

Thank you. And our next question comes from Whit Mayo of Leerink. Your line is open.

Hey, thanks, guys. I think in the past, you've talked about a lot of internal operating cost saving and efficiency opportunities, maybe 60 different projects or programs that you've had kind of in flight, I think you recently rebid your wholesaler. Just maybe any sense on the cumulative savings from a lot of these initiatives and the opportunity on the margin side for this year?

Yes. Good morning, Whit. Yes, I would say it's really an amalgamation across a lot of different areas of our company. Fundamentally, we have for a very long time -- had a lean and PMO focus in the organization, just driving process and cost opportunities. We really put that in place going back about eight years ago. And it really cuts across procurement well beyond anything by drug spend. I mean medical supplies, delivery, just go down the list -- all across, I see. We're very focused in that area. And then we just look at processes across the organization from an RPA, from an automation perspective as well. So you think about something like onboarding along our new employees. That's something that we're leaning into and trying to automate a lot of touch points in that process. You look at something like scheduling instead of a human being trying to figure out schedules across 100 nurses and 100 patients in the city and what's the most efficient route doing that in an automated way. We have a process going on there right now as well. So it really just cuts across almost everything in our company rent cycle, where can you eliminate things that can easily be replicated in a more automatic way versus hands touching everything. We're literally looking at every function in our company. And I would say just the attention and the focus to that, while it's been going on for eight years, I would say, is really deepened in the last eight years. We're leaning into AI applications now as well. We'll see about that as a lot of people will -- a lot of AI today is just sort of glorified scribing. You have the obvious chat stuff. But even in new EMRs, we're looking at within some of the provider side, it’s the idea that the EMR can be the doctor and there's recommendations coming out of that and there's chart pre-populating going on that's driving a ton of efficiency. So these are the things that we have BPO, business process optimization team that works across everywhere in our organization. I would say the cumulative result of literally, it's been now over 100 projects actually as we look back over the last 15 months, the cumulative results of all of those was a helpful driver to our EBITDA last year, but not even necessarily EBITDA, a lot of the proceeds from those efficiencies were driving just go right back into the business, whether it's IT, compliance, quality, sales and marketing, hiring great people, et cetera. So you drive a lot of these efficiencies -- for quality and just running a good process in an organization. Some of the benefit of that does drop to EBITDA, but a lot of it goes back into reinvesting for future growth and winning in the future as well. But certainly, getting into the eight figures, there has been a benefit of that -- to EBITDA last year and a lot of these things happen later in the year and even and they'll happen -- even a lot of these happened later last year and more will happen this year. So we expect to see continued contribution from that program in 2025. And this -- we're -- we've always tried to and we'll continue to try to make this a hallmark of the organization.

No, that's helpful. And maybe just wondering how you're feeling about Home Health and Hospice, really on the development side, there's maybe some distraction with some of your peers tied up with acquisitions or whatnot? I'm just wondering how you're thinking about the potential development opportunity over the next year or so. Thanks.

Yes. Home Health and Hospice is a market that we're certainly committed to and have been for the last four or five years as we've really sought to build that out. I mean you go back five years ago, we really had nothing. And in 2024, Home Health and Hospice revenue was $600 million. That's a business we'd like to double in the next five years. And potentially more. But it's an area of focus. I think we see, hopefully, a more conducive reimbursement environment on the Home Health side going forward. I think we're hearing things from D.C. where a lot of people acknowledge that there does need to be more support there. Ultimately, the ROI data for Home Health in terms of the outcomes that can drive for people, keeping them out of hospitals, lowering mortality rates has never been more positive. Interestingly, and it still has to be worked through, we're talking to several more of the innovative payers leaning in on enhanced rates, but there's a quality component to that, and that's fair. And that's the way it should be. And we're leaning into those conversations. And we're pleased that we feel like we're at the table on those because of our quality. We got started in Home Health through some acquisitions. It's been more of an organic push over the last couple of years. But we inherited a lot of branches early on, which didn't have the world's best star ratings. And what's been really pleasing to me is if you look back about three or four years ago because of that history, we probably had about 15%, 20% of the branches with 4 stars or better out of 5. We're now up to about 85%. And so that is just really tremendous performance on the quality side. And so we're trying to have a lot of interesting conversations with MA that can result in enhanced rates for the outcomes we're delivering, but you have to prove that quality out. So that's exciting. And then on the Hospice side, the benefit is just so obvious and the data is so clear on Hospice being obviously an incredible experience for the family with patient satisfaction rates above 9%. But really a lot of data that shows that Hospice is ultimately a cost reducer for the system. And we've got a nice platform there still today, about two-thirds of our business mix between Home Health and Hospice is on the ladder. And for us, really, really strong quality, as I mentioned in some of our comments, on the call earlier. And for us, it's just trying to provide as much access to people as possible through our clinical aids out in the field every day, driving referrals for that terrific service.

Thanks.

Thank you. And our next question comes from Brian Tanquilut of Jefferies. Your line is open.

Hey, good morning, guys. And congrats on the quarter of the year and congrats on the promotion. Maybe, Jon, as I think about the -- your prepared remarks, clearly, growth has been really good and seems to be tracking well. So as we think about maybe the sustainability of these growth rates or just the elevated gross levels and with community out of the picture now, how should we be thinking about your view on blended growth going forward?

Yes. We have -- good morning, Brian. We have at this point, going on an eight -- it will be nine-year track record at this point of demonstrating double-digit top and bottom line growth in the organization. So, nothing about that will certainly change going forward. If the community living divestiture occurs and everything there at present is just working through the process in a very expected and normal way at this point in time that enhances our growth rate from an adjusted EBITDA standpoint, about 5% or 6%. As we see it going forward in 2025, there was a couple of percent growth as you pro forma that for 2024 but as we look forward, probably more of a 5%, 6%, 7% uptick in our growth rate going forward. As we look out at least to next year, I think we see -- we feel very good about this year. In the guidance we've put out there, which we obviously raised today. As we think about next year, there would be nothing that would change our view of a similar growth rate this year for next year. But some of the things in D.C. need to play out. And there's just certain things that we just do not have visibility into yet. It's really just principally IRA and how that plays out -- that's not going to have any massive impact one way or another on our performance in 2026. But certainly, there is a couple of points up and down based on how that ultimately plays out. And we continue to feel like the pharmacy industry will be well protected through that process, but it needs to play out over the balance of the year. But what we consider here and tell you is that in a fairly steady state exogenous environment, we don't see a little lot changing. And our focus in the organization has been drive quality through very strong operational infrastructure, drive efficiency and lean processes and leverage all that with great people to reach as many people as you can and continue to drive volume above market growth rates. That's been the playbook for the last five or six years in particular, and we will continue to drive that playbook in the future. So as always, there are some things in the external environment that need to play out but in terms of what we can control and in a fairly steady environment as it looks today, we're very confident in continuing to drive the level of growth that we see in the business this year.

That makes a lot of sense. And then maybe, Jon, just a follow-up on A.J.'s question earlier on Infusion. As we think about your Quorum exiting markets, and then maybe thinking about the mix of business that you have in terms of being heavy on the acute versus chronic. Just trying to think about the dynamics that we are seeing or we could be expecting in that Infusion business for the period? Thanks.

Yes, that is a good point and something we've talked about before. It's a good characterization of our business. I would say, we probably are a little bit more tilted toward acute versus chronic and Specialty and the Infusion space versus what you might see in the broader landscape of some providers out there. Certainly, if anybody were to exit any markets on the acute side, that's helpful. The acute margin is something that is one that we are fine with. And we believe that if you have a broader set of services to payers that is more well received and welcome with payers. And it ultimately will help us nurture and cultivate better and deeper relationships with payers over time. So acute is a market that we are committed to. There is volume there. There is nothing about acute therapies that is changing anytime soon. And so we like the idea of just growing more market share. I think what that ultimately says on the chronic and specialty side is that we've got, hopefully, real opportunity there versus where some other people are today. And as I mentioned, really pleasing to see some of these turnaround times on specialty, which is really the linchpin for that business, how quickly can you manage people through the process, that's what referral sources care about. And we'll really deepen our focus on the specialty growth side this year. We would be very disappointed if specialty isn't growing well into the 20% range and above going forward.

Thank you. And our next question comes from David Larsen of BTIG. Your line is open.

Hey, congratulations on another very good quarter. John, can you maybe talk a little bit about your -- the ACO arrangements that you're involved in? I mean, one of the things I've always liked about your business is that you're in what people call the post-acute space, its lower cost in the acute care environment. But at the same time, a lot of investors are maybe a little bit wary of anything that says ACO or value-based care, given how some of the stocks in the sector have performed over the past year. So can you maybe just talk about your approach to it, your volumes and your pricing looked great on the provider side? So, thanks very much.

Yeah. Thank you, David. Two quick points on that. For us, building out the home-based primary care was really an augmentation and complementary to our pharmacy and provider services and just allowing us to ultimately better manage outcomes for patients, really secondarily, there is an economic stream there, if you can get more appropriately compensated for the great outcomes that you're providing. Otherwise, the incredible quality work you're doing is enduring to everybody else in the system. And so those were really the two driving forces of the logic. I would say for us, anything around ACO is purely upside. There is zero downside there. It is purely upside. And so amongst our patients that we serve across assisted living, skilled nursing facilities and some people in their own homes with our home-based primary care, the subset of those that would be Medicare, straight Medicare patients. We have a partnership with another organization to get an ACO capability last year was the first year of that, and nine months after last year, so October 1st of this year, we will receive ultimately what our performance was from Medicare, but we do have line of sight into our outcomes and what's happening on the cost side, albeit with a little bit of a delay with about a quarterly delay. But we're pleased with what we're seeing in terms of our ability to drive outcomes and cost reduction versus the benchmark. And so we would expect the shared savings to be realized this year. We are just being conservative until we get through the first actualization of what those results were. But we've got about 15,000, 16,000 patients today, a subset of those were in the ACO. And our focus in home-based primary care is how do we continue to drive that incredibly valuable service to as many patients as we can and get them in the ACO, so that we can drive more-and-more shared savings. We've said before, our five to seven-year goal is how we are serving at least 100,000 or more people. And that's what we're working towards.

Okay. Great. And then just one more, quick one, in terms of Specialty pricing, it looks like your Specialty revenue growth is very good. Is there anything in your mind that could slow that down? And obviously, a tailwind for the overall organization, the pricing increase is right?

Yeah. We've seen overall stability in the market for Specialty. Ultimately, your revenue per script and your margin in that business is really a function of about 150 different drugs, some brands, some generics at different parts of their life cycle. And so -- but just given the diversity of that portfolio, and the complementary nature of brands and generics, we've just ultimately seen, all of that come out of the bottom of the bucket, if you will, in just a very steady way year-over-year. We do everything we can, not only to provide great outcomes to manufacturers, but those great outcomes are really focused on being the best partner we can for the PBMs and the payers and their members as well. So they get the best outcomes as possible. And we're as focused on our payer and PBM partners and nurturing great relationships with them as anybody. And those have been really stable overtime. And we're very thankful for that. And our team has got a long history of working with stakeholders across the value chain. And that's been very consistent.

Great. I'll hop back and see you next quarter.

Thank you. [Operator Instructions] Our next question comes from Joanna Gajuk of Bank of America Securities. Your line is open.

Hey. Good morning and thanks so much. I guess, my question will be around the IRA. So just a follow-up on the answer you gave earlier to the question about long-term outlook for growth after 2025. So what do you mean by there's a downside risk there? What would need to happen for this to be a headwind in the IRA, because, I guess there's obviously the price reductions but then, there's some Part D with design under the IRA. And in the past, you spoke about as being a tailwind to the company as realization increases. So just trying to understand the different dynamics and what would need to happen that you're referring to in terms of being IRA begin the impact there?

Yeah. Good morning, Joanna, there's two pieces there. So in IRA, one of it is lowering the out-of-pocket for patients. Certainly, anything that makes drugs more affordable is helpful for patients. It's helpful for the utilization of Specialty medications for them, and increasing patients on therapy, so that's helpful. The second point and it's really for us focused on our home and community pharmacy. There's eight drugs there on the IRA to for 2025. And we just have to see that play out. With CMS issued guidance on last October, endorsed using a true-up on the MFP to WAC. So as your reimbursement moves to MFP on those, eight drugs getting a true-up on that to WAC. So those drugs certainly would not be negative in margin. And the discussion this year is all around what's going to be the mechanism to ensure those Specialty drugs have an appropriate and current margin to them. And I think there is a ton of support around the logic for that and needing to do that in D.C. and CMS. It was literally written into IRA. This is not intended to harm any pharmacies. Pharmacies are the last mile to the home, and they have to be more or less held harmless to continue to be that last mile. And so we're optimistic about how all this will play out. But it needs to play out this year and with a lot going on in D.C. in the last two months. I think we just have to see how this plays out further into the year. I think what I've said before is this is a swing factor on the downside of a couple percent of EBITDA, which we would fully expect to grow through, given growth in the other parts of our company. That's really the benefit of our complementary diversified organization with a lot of different growth drivers. And we would be very confident that something like that, we would just absorb. That said, we are very focused and think what is fair is for there to be a proper resolution for the long-term care pharmacy industry around these drugs and having a fix for that. And that's what the industry is focused on. And we see a lot of support for it, but those mechanisms need to play out through the balance of the year.

Thank you very much

And our next question comes from Erin Wright of Morgan Stanley. Your line is open.

Great. Thanks. So following the community divestiture, which made sense to us, but are there other areas that you'd be looking to refine in terms of the business mix? And how do you think about that in contrast with efforts to better integrate the offering from a provider and pharmacy standpoint? And then I'll just ask my second question upfront, too, which is just on the government business as well. You mentioned kind of part, but I wanted to ask about Medicaid. Just how you're thinking about the exposure there obviously comes down with the divestiture. But can you talk wages through some of the potential risk factors as well as how you're just thinking about the outlook for that group given the unknowns in terms of that backdrop right now? Thanks.

Yes. No, the streamlining of our organization post the community living divestiture, assuming that closes, I think that gives us with a very tight set of pharmacy and provider services and a platform that we think is very unique and advantaged in a lot of ways in health care services. We view that as a terrific platform for the future. From a Medicaid standpoint, Trump and the Trump administration has said that they do not see touching Medicaid or Medicare. That's what they've said so far. The House Republicans are certainly talking about other things. Notwithstanding that, the populations we serve would not be in the conversations or some of that Medicaid discussion in the house, the folks that we're serving seniors and people with disabilities, that is very, very different from things being discussed with work requirements for the general population of otherwise healthy people on Medicaid. Our populations are very different and not in the relevancy in the context of those conversations. Thank you.

Thank you.

Thank you. And our next question comes from Jamie Perse of Goldman Sachs. Your line is open.

Hi, thank you. Good morning and congrats to Jen. I guess I wanted to start, can you help us think through OpEx investments needed to sustain growth in both businesses in 2025? And then just how much does that level of investment scale up or down based on top line growth? Just trying to think through incremental margins below gross profit?

Thank you. And our next question comes from Stephen Baxter of Wells Fargo. Your line is open.

Hey, thank you for the question. Just wanted to follow-up a little bit on earnings [ph] side of things, the segment level? It sounds like you might expect a little bit more improvement in provider margins as you move through 2025. But can you speak a little bit about the pace of margin change in the Pharmacy business? I know you obviously had a pretty big step down, it's all a function of mix. Just wondering if we should be thinking about something similar in terms of the pacing of Pharmacy margins in 2025 or whether you expect that to moderate potentially maybe as the growth so little? Thank you.

Yes, I would say outside of mix and continued growth on the specialty side, it does have a lower margin. We would expect within each one of the three Pharmacy businesses, stability to upticking margins, I would say, on Infusion and Home and Community. So, margin historically has been influenced by our mix and then also investments that we've made on the Infusion side and even Home and Community Pharmacy. As mentioned earlier, we fully expect our OpEx per script in those two businesses to improve this year as we continue to grow volume at double-digit rates. And those would be the two dynamics, ultimately what is the mix of all of our services between those three businesses and all of our drugs. And our ability to hopefully successfully drive OpEx per script down in Home, Community, and Infusion this year, which ultimately, we think, will lead to a positive EBITDA per script and margin story.

Got it. And just the improvement in the guidance for 2025 at this stage. Is that based on trends that you're seeing year-to-date or additional limited distribution drugs you have gotten that you didn't have at the time in early January? Just wondering what influence that at this point in the year? Thank you.

Yes, I would say it's less to do with any one specific factor and just continued momentum and breadth of progress across the entirety of the organization. So far, we've obviously been heads down from an execution standpoint in Q1, like always, And we just continue to work through what we see as a very productive first quarter across most all of our service and business lines, and that was reflected with the update we provided.

Thank you. Our next question comes from Matthew Gillmor of KeyBanc. Your line is open.

Hey, thanks for the question. Just had a quick follow-up on the guidance discussion. Any comments you can provide in terms of seasonality of EBITDA and how that may pace throughout the year? Should we just look at prior years for that or anything new to consider as we look at 2025?

Go ahead, Jen.

Yes. Thank you for the question. I think prior years would be a good reflection of how it typically plays out. Q1, we obviously have the reset of payroll taxes and versus last year. You should keep in mind that last year included a leap year day as we're thinking about the guidance for this year. But also Q4 tends to be one of our strongest quarters for a variety of different reasons. But yes, we think seasonality, Q1 and Q4 tend to be the outlier quarter just a little bit when you look historically, and we expect that to continue in 2025.

That’s great. Thank you.

Thank you. [Operator Instructions] And our next question comes from Larry Solow of CJS Securities. Your line is open.

Great. Thanks. Good morning everybody and echo congrats to Jim. I guess just a couple of follow-up questions. Just on staffing across your properties availability and wage inflation? What's the sort of -- how does that feel as you look at the $25 million?

Yes, hi Larry, that's something we've just been continuing to manage for years in a very productive way. Todd [ph] focused in the organization and HR around recruiting, onboarding, training, retention, we continue to see all of our retention stability and numbers improve over time across every one of our businesses. They're very, very solid. And it's something that we just are very focused on managing, trying to make our provider service lines a destination within the industry where people want to work. We've always invested in comp and wages. We rolled out 401(k) everywhere in the last few years. And so that's just been really steady for us. Obviously, you could always use more nurses and therapists, but we've been able to keep up with the volume growth we've driven in the double digits through all of our people-focused efforts.

Got you. And you mentioned the M&A outlook and the spend -- expected targeted spend for this year. How about just -- could you just give us an update on de novos, the efforts in '24 and going forward?

Yes, de novo has been a hallmark for the organization. We'll do about 10 to 15 new locations this year across home and health hospice and rehab principally. We'll do a new -- a few new hospice pharmacies this year as well. And those have really nice ROI to them over a 2 to 4-year period of time. But they're principally in those 4 areas. And we'll continue to do about 10 to 15 of those a year. And those are helpful adders to your financial performance as you go out years into the future.

I can squeeze one more. Just the acquisition, the new Haven hospice acquisition in '24. How is that progressing? I know I think it was going to sort of ramp up as you go out of the next couple of years. Maybe any thoughts on that, any color? Thanks.

Yes. The team has done a really nice job integrating that in Q4 and so far this year. I think that's been a good example of our track record on M&A. Almost never having an acquisition go down from where we acquired it and that acquisition is ahead of plan.

Great. Thanks so much. Appreciate the call.

Thank you. I'm showing no further questions at this time. I'd like to turn it back to Jon Rousseau for closing remarks.

Thank you, everybody, for your time today. We really appreciate it as always. And we look forward to talking to you in another quarter. Have a good day.