Good afternoon. My name is Devin, and I will be your conference operator today. I would like to welcome everyone to Starbucks Coffee Company's Second Quarter Fiscal Year 2021 Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session.

[Operator Instructions] I would now like to turn the call over to Durga Doraisamy, Vice President of Investor Relations. Ms. Doraisamy, you may now begin your conference..

Good afternoon, everyone, and thank you for joining us today to discuss our second quarter fiscal year 2021 results. Today's discussion will be led by Kevin Johnson, President and CEO; and Rachel Ruggeri, CFO.

And for Q&A, we will be joined by John Culver, Group President, International Channel Development and Global Coffee, Tea and Cocoa; Brady Brewer, Chief Marketing Officer; Rossann Williams, President, North America.

This conference call will include forward-looking statements, which are subject to various risks and uncertainties that could cause our actual results to differ materially from these statements.

Any such statements should be considered in conjunction with cautionary statements in our earnings release and risk factor discussions in our filings with the SEC, including our last annual report on Form 10-K and quarterly reports on Form 10-Q. Starbucks assumes no obligation to update any of these forward-looking statements or information.

GAAP results in fiscal 2021 include several items related to strategic actions, including restructuring and impairment charges, transaction and integration costs and other items. These items are excluded from our non-GAAP results.

For certain non-GAAP financial measures mentioned in today's call, please refer to our website at investor.starbucks.com to find their corresponding GAAP measures as well as a reconciliation of these non-GAAP financial measures with their corresponding GAAP measures.

This conference call is being webcast, and an archive of the webcast will be available on our website through Friday, May 28, 2021. Finally, for your calendar planning purposes, please note that our third quarter fiscal year 2021 earnings conference call has been tentatively scheduled for Tuesday, July 27. I will now turn the call over to Kevin.

Kevin?.

elevating the customer experience, driving relevant beverage innovation and expanding digital customer engagement. Let me share notable highlights from Q2 and our traffic-driving initiatives for the balance of fiscal 2021. Starting with the largest contributor for the quarter, expanding digital customer engagement.

Digital continues to be a significant driver of our sales recovery in the U.S. Starbucks Rewards' contribution to the business continues to exceed pre-COVID levels and for the second consecutive quarter is displaying all-time highs across key metrics.

Between continued growth in SR member spend, fueled by strength in ticket and frequency as well as new member acquisition, 52% of our U.S. company-operated sales in Q2 were driven by Starbucks Rewards members, reflecting strong member engagement and resilience. Total 90-day active members grew by over 1 million members in Q2 to a record 22.9 million.

Relative to the launch of Stars for Everyone just six months ago, our 90-day active SR member base has expanded by 19%, a clear testament that the program is attracting customers as we had intended. The increase was underpinned by a meaningful uptick in conversions, with more app downloads advancing to member activations.

With Stars for Everyone, customers can choose from a range of payment options, offering convenience, flexibility and choice. Our pioneering digital capabilities not only successfully transformed our digital relationships to drive mobile ordering but also amplify convenience and safety, which are both very much top of mind for our customers.

We continue to leverage the advantages of our mobile app to elevate the personalization of the customer experience and deepen customer engagement. As a result, mobile orders represented 26% of U.S. company-operated transactions in Q2, up from 18% a year ago.

As we have seen each quarter, our digital channel's convenience has proven successful in driving demand. A quick comment on digital that I think is important to highlight, the increasing role that artificial intelligence is playing in the growth and success of our company, an initiative we call Deep Brew.

In October 2019, I published an article on LinkedIn entitled, Can Artificial Intelligence Help Nurture Humanity? This article outlined a vision for how Starbucks would leverage artificial intelligence in support of our mission. And that vision has come to life with Deep Brew, our AI engine that is now used today throughout the Company.

Deep Brew personalizes the offers and suggestions we make to our customers. It is also at the center of trade area transformation, which I'll provide an update on in a moment. Deep Brew has now automated daily inventory, orders across hundreds of U.S. stores as we deploy it broadly.

It is supporting partner scheduling and optimizing it in ways that improve both the customer and the partner experience. Deep Brew drives our pandemic dashboard used by our retail leaders across the U.S. And Deep Brew is now doing predictive analytics to model vaccination progress in key markets around the world.

Our work in AI is providing Starbucks the underlying predictive models, enabling us to fuel the great human reconnection by freeing up partners to do what they do best, connect with customers and deliver a world-class customer experience.

Elevating the customer experience is another fundamental business-driving initiative underlying the Growth at Scale agenda and perhaps the most important of all of our priorities.

Starbucks has always excelled at meeting our customers where they are, even as transactions in the current environment have migrated from dense metro centers to suburbs and from cafes to drive-throughs. Company-operated sales in our U.S.

suburban and rural locations, where drive-throughs are most predominant, continued to gain momentum, more than offsetting the impact from central business districts and metro centers, where the recovery continues to lag. The drive-through channel has improved quarter-over-quarter since the onset of the pandemic.

We continued to invest in several initiatives to increase the throughput of our drive-throughs, including updated operational standards, handheld order devices, more efficient warming ovens and accelerated deployment of our more efficient Mastrena espresso machines.

As a result, drive-through saw a slight improvement in out-the-window times versus the prior year. Out-the-window drove over 50% of net sales in Q2, increasing more than 10% from pre-pandemic levels, unlocking capacity and enhancing the customer experience by reducing wait times, ultimately fueling our business recovery.

Last June, we wrote a letter to all stakeholders, outlining our plan to accelerate strategic initiatives focused on rapidly transforming our store portfolio and optimizing for shifting consumer behaviors. This plan, which we refer to as the Americas Trade Area Transformation, has positioned us extremely well for the future. We called this early.

And in just nine months, we have already completed 70% of the strategic store closures, clearing the way for the development of new, innovative and more efficient retail store formats over time.

The plan leverages new store formats like Starbucks Pickup in dense metro areas that complements our traditional Starbucks Cafe formats in suburban and rural areas and also enables us to balance continued growth in high-volume and high-margin locations, primarily cafes with drive-throughs.

We are responding to customers' increased desire for convenience while also improving the overall profitability of every trade area.

As the great human reconnection gains momentum and anticipation of behaviors and daily routines continuing to evolve, we are meeting our customers wherever they need us to be with the right store, in the right place and at the right time, yet another key differentiator of the Starbucks brand.

As our sales fully recovered in the quarter, average ticket remains meaningfully higher than pre-pandemic levels. This is true even as transactions have improved significantly quarter-over-quarter, given the shift in sales mix toward drive-through, where average spend tends to be higher, partially due to a higher incident of group orders. U.S.

ticket comp growth of approximately 21% in Q2 was driven by a combination of increased beverage attach, premium beverage mix, increased customization and upsizing and all-time high food attach. The popularity of our innovative menu offerings, which command a premium price, also benefited U.S. ticket growth.

Customers have responded extremely well to the new beverage platforms we have introduced, with a focus on relevant new handcrafted beverages that deliver on wellness trends, offer customers choice and support our sustainability agenda. Our winter and spring menus resonated and drove momentum.

Cold beverages delivered resounding year-over-year growth in Q2, led by Cold Espresso, Starbucks Refreshers and Cold Brew. Also driving our strength in cold beverages was our spring lineup, which launched in early March.

We have seen an overwhelmingly positive response to oat milk, with the Iced Brown Sugar Oatmilk Shake and Espresso far exceeding expectations to date. This has helped us push year-over-year growth of 53% in all dairy beverage sales, a testament to the relevance of our sustainability agenda.

Plant-based is also resonating in food, with the impossible breakfast sandwich delivering record performance, which, alongside other breakfast sandwiches and cake pops, pushed food attach to record highs in Q2. Any way you look at it, our second quarter results were phenomenal in the U.S. and exceeded our expectations.

Importantly, affinity for Starbucks has strengthened as measured by improvements in our customer connection scores and growth in customer loyalty, which further reinforces the strength and resilience of the Starbucks brand and healthy optimism for the future. I will now move on to China, our second lead growth market.

The strong start to fiscal '21 continued as we entered Q2. And while a resurgence of COVID-19 restrictions impacted customer mobility as the quarter progressed, our China leadership team once again rapidly adapted to the changing conditions and successfully regained momentum as we exited the quarter.

In Q2, we achieved 91% comp growth in China, including that favorability of approximately 9 percentage points, which came in slightly below our expectations as unanticipated pandemic-related restrictions were imposed across the market.

Nonessential travel was discouraged in Q2, severely impacting our stores located in travel hubs, including during the entirety of the Chinese New Year holiday, the peak domestic travel season, which saw a significantly lower number of travelers relative to both pre-pandemic and prior year levels.

Even as mobility impacted our comps, our ability to expand our digital customer relationships in China through the Starbucks Rewards program reinforces the long-term position of our brand in our fastest-growing market.

As we lapped the first anniversary of the pandemic, I am particularly pleased with our ability to dramatically expand digital customer relationships in China through the Starbucks Rewards program.

Our progress is evidenced by the number of 90-day active Starbucks Rewards members more than doubling versus prior year to 16.3 million, driving 72% of sales in China, up 5 percentage points from prior year.

In addition, we expanded the Starbucks Now Mobile Order and Pay service to WeChat in Q2, making our mobile ordering services ubiquitously available to customers on both Alibaba and WeChat ecosystems as well as our Starbucks app.

This enables us to acquire new customers in the WeChat ecosystem while enhancing the customer experience by allowing customers to place orders via the app of their choice.

In Q2, we also launched our flagship store on JD.com, one of China's leading e-commerce platforms, offering merchandise, stored value cards and seasonal food offerings, among other products. Mobile order sales mix hit a record 34% of sales in China, up from 30% in Q1, with 15% driven by Starbucks Delivers and 19% from Starbucks Now.

Starbucks Rewards customer engagement continues to grow as mobile order sales have more than doubled in China over this past year. As COVID-related restrictions subsided late in the quarter, momentum in customer mobility improved, particularly in residential, office and commercial trade developments.

In addition, as much of our growth in China comes from our continued expansion of the store portfolio, we crossed the 4,900-store milestone with the opening of 110 net new stores in Q2.

That equates to 14% growth in net new stores over the past 12 months, which is particularly impressive considering that we suspended new store development activities for a couple of months in China at the onset of the pandemic.

This week, we announced our 5,000th store opening in China, underscoring our continued confidence in Starbucks' long-term growth opportunity in China. And finally, a few comments on the strength of our channel partnerships with Nestlé and Pepsi.

In the U.S., Starbucks' share of total packaged coffee outpaced the category, growing over 8% in dollar sales in Q2. This is a sharp contrast to the overall coffee category, which declined due to a surge in pantry stocking that occurred last year at the onset of the pandemic.

I'm proud to say that Starbucks remained the number one brand in total coffee in the U.S. and was the top share gainer of the coffee category in Q2, gaining nearly 1.5 points over the prior year. Internationally, Starbucks' products on single-serve platforms, including Nespresso and Dolce Gusto, continued to exceed our expectations.

And with the Q1 launch of Starbucks' products on the Nespresso virtual line, our outlook is optimistic as we continue to build distribution, amplify the brand and grow share.

The Global Coffee Alliance is now in 71 markets around the world, up from 48 markets in Q2 fiscal year '20, bringing more customers the opportunity to enjoy Starbucks in many different ways. Similarly, consumption of our U.S.

ready-to-drink coffee products through our North American coffee partnership with PepsiCo grew more than 23% in Q2, over a 5% jump from Q1.

Q2 also marked the launch of new beverages, including the Cold and Crafted platform and new Nitro Cold beverages, leveraging last year's Starbucks' Nitro ready-to-drink platform launch, which became the number one innovation in the ready-to-drink category.

In summary, as you can see, there are many reasons to be confident and optimistic about the future for Starbucks. Personally, I am optimistic about the back half of this fiscal year.

But even more importantly, it is clear to me that the actions we are taking, the customer and partner response we are seeing and the focus and discipline we have brought to the business have clearly positioned Starbucks for the next several years of growth. The Growth at Scale algorithm we shared at our December Investor Day is solid.

The Starbucks' brand is stronger and more resilient than ever. We have more opportunities to reach customers than ever before.

And we are continuing to personalize and enhance those interactions by always delivering for our customers a unique and innovative food and beverage experience in a safe environment with a personal touch where and when they want.

As we celebrate our 50th anniversary throughout this year, we do so knowing that Starbucks' third place experience is well established and core to the great human reconnection that has begun.

We are a destination for human connection, a warm and welcoming place for all and a place that brings entire communities together, and that is exactly what the world needs, a place that inspires and nurtures the human spirit, one person, one cup and one neighborhood at a time.

And I want to thank our over 400,000 Green Apron partners in 83 markets around the world who have been navigating through this complex environment.

Partners, it is you who exemplify what Starbucks has always stood for, a company with a purpose that goes beyond the pursuit of profit, a culture that demonstrates care for our partners, creates uplifting experiences for our customers and plays a positive role in our communities and throughout society.

And with that, I'm pleased to turn the call over to Rachel, who will walk you through our Q2 results.

Rachel?.

Thank you, Kevin, and good afternoon, everyone.

As Kevin shared, we are very pleased with the continued momentum in our business, with meaningful sequential improvements in quarterly financial results demonstrating the overall strength and resilience of the Starbucks brand as well as the effectiveness of our strategies, our innovation and our agility.

Starbucks reported global revenue of $6.7 billion in Q2, up 11% from the prior year, inclusive of approximately 2% foreign currency favorability, with growth driven by our company-operated retail markets particularly in the U.S.

And with these better-than-expected results, we are confidently raising our outlook for the full year as I will explain later. Q2 EPS exceeded our expectations, primarily driven by better-than-expected margin recovery.

Q2 GAAP EPS of $0.56 increased from $0.28 in the prior year and was $0.15 higher than the upper end of our guidance range inclusive of lower-than-expected restructuring and impairment costs of about $0.04, largely attributable to our more favorable lease exit costs.

Q2 non-GAAP EPS was $0.62, up from $0.32 in the prior year and $0.12 above the upper end of our guidance range, primarily driven by continued core business recovery fueled by strong U.S. performance. I will first take you through our Q2 fiscal '21 operating performance by segment, followed by an analysis of our consolidated margin performance.

I will then share our improved outlook for the full fiscal year. Our Americas segment delivered revenue of $4.7 billion in Q2, 8% higher than the prior year, driven by a 9% increase in comparable store sales, partially offset by lower product sales to and royalty revenues from our licensees as a result of the pandemic.

As Kevin mentioned, in the U.S., we saw continued sequential improvement in quarterly comparable store sales from minus 5% in the prior quarter to a very strong positive 9% in Q2. Transaction comp improved from minus 21% in Q1 to minus 10% in Q2, with continued strength in average ticket, which remains significantly above pre-pandemic levels.

On a cumulative two-year basis, which measures our growth relative to pre-pandemic levels, U.S. comp sales in the month of March grew 11%, implying annual average growth above our long-term algorithm of 4% to 5% and a full sales recovery by the end of Q2, as we previously communicated.

America's Q2 non-GAAP operating margin expanded 550 basis points from the prior year to 19.9%, primarily driven by lapping of COVID-19-related costs incurred in the prior year, sales leverage from business recovery, pricing, temporary government subsidies and the benefits of trade area transformation, partially offset by growth in investments in wages and benefits for our store partners.

Notably, this represented a meaningful improvement from the prior quarter's non-GAAP operating margin of 18.8%. Moving on to International. The International segment delivered revenue of $1.6 billion in Q2.

Excluding an 8% favorable impact of warrants currency translation, the segment's revenue in the quarter was 34% higher than the prior year, reflecting a 35% increase in comparable store sales, inclusive of a 4% VAT benefit and an 8% net new store growth over the past 12 months, partially offset by lower product sales to and revenues from our international licensees.

In China, we lapped the first anniversary of widespread COVID-related store closures. And as Kevin mentioned, comparable store sales grew 91% in Q2, including VAT favorability of approximately 9 percentage points.

The VAT benefit was reinstated for the entire quarter to mitigate the impact of government-mandated restrictions across the mainland, following flare-ups of COVID-19 in several key cities, significantly limiting customer mobility. On a cumulative two-year basis, China comp sales growth in March was minus 5%, including 4% of VAT benefit.

International's non-GAAP operating margin rose to 19.6% from 3.9% in the prior year and surpassed Q2 FY '19 margin by 30 basis points, mainly driven by sales leverage, reflecting the lapping of severe impacts in the prior year attributable to the COVID-19 outbreak and favorability from temporary government subsidies in Japan.

On to Channel Development. Revenue was $370 million in Q2, a decline of 29% from the prior year, primarily driven by Global Coffee Alliance transition-related activities, including a structural change in our single-serve business and lapping additional product sales in the prior year to Nestlé to transition foodservice order fulfillment.

When excluding the approximately 30% adverse impact of these transition-related activities, Channel Development's revenue grew by nearly 2% in Q2, mainly driven by growth in our ready-to-drink business. The segment's non-GAAP operating margin expanded to 46.7% in Q2 from 37.8% in the prior year.

Normalizing for the 770 basis point impact of Global Coffee Alliance transition-related activities I just mentioned, Channel Development's operating margin expanded 120 basis points in Q2, driven primarily by the strength of our ready-to-drink business.

Finally, at the consolidated level, non-GAAP operating margin was 16.1% in Q2, up 690 basis points from 9.2% in the prior year, up 30 basis points from Q2 of fiscal 2019 and an improvement from 15.5% in Q1.

The year-over-year increase in our operating margin for Q2 was primarily driven by lapping of COVID-19 impacts but also included stronger-than-expected sales leverage and favorability from temporary government subsidies. The margin expansion in Q2 was partially offset by both growth and investments in wages and benefits for store partners.

Moving on to our guidance for fiscal '21. Now that we're at the midpoint of our fiscal year, we have better visibility to anticipated full year results, and therefore, we are raising our full year fiscal '21 EPS guidance as well as updating a few other metrics.

The increase is predominantly driven by better-than-expected operating results in the first half of the year, an anticipated benefit attributable to certain discrete tax items in Q4 and a slight tailwind from foreign currency translation, barring, of course, any new significant and sustained ways of COVID-19 infections and any major economic disruptions.

Our new fiscal '21 GAAP EPS guidance range is $2.65 to $2.75, up from $2.42 to $2.62 previously. Our fiscal '21 non-GAAP EPS is now expected to be in the range of $2.90 to $3, up from our prior range of $2.70 to $2.90. We continue to drive leverage in all areas of our business, giving us confidence in our full year earnings guidance.

As a reminder, our fiscal '21 GAAP and non-GAAP EPS guidance ranges are inclusive of approximately $0.10 for the 53rd week. Given the momentum we've seen in the U.S. business to date, we are raising our guidance for full year fiscal '21 consolidated revenue to a new range of $28.5 billion to $29.3 billion, up from $28 billion to $29 billion.

As a reminder, our fiscal '21 consolidated revenue guidance range is inclusive of approximately $500 million for the 53rd week. Additionally, we are raising our consolidated operating margin to a range of 16.5% to 17.5%, up from our previous guidance of 16% to 17%, even as we continue to make meaningful investments in our key growth drivers.

We continue to expect our operating margin recovery to lag sales recovery by two quarters, improving as the year progresses and approaching our ongoing target range of 18% to 19% at the consolidated level as we exit fiscal '21. As I mentioned earlier, we currently expect certain discrete tax items to favorably impact Q4's tax rate in fiscal '21.

Based on current expectation, Q4's tax rate is forecasted to decline to the high teens level, but given the nature of discrete tax items, the timing and magnitude of the favorability are subject to change. In contrast, Q3 tax rate is expected to be slightly higher than our Q2 tax rate.

As a result, we now expect our fiscal '21 effective GAAP and non-GAAP tax rates to be in the low to mid-20% range. Moving on to comp sales growth.

As sales in our two lead growth markets have returned to roughly pre-pandemic levels, albeit with different customer patterns than before the pandemic, we are reverting to our quarterly sales reporting convention at this time and do not anticipate providing monthly comps going forward.

And while we continue to see strength in average ticket, we expect it to moderate as customer mobility improves, and we anticipate store visitation frequency will start to normalize in the latter half of fiscal '21.

Therefore, we expect a corresponding shift between the mix of traffic and ticket comp as we lap the depth of fiscal '20's pandemic impacts in Q3.

As a reminder, our usual one-year reported comps are expected to be outsized as we lap the significant negative comps from the effects of COVID-19 in fiscal '20, which began in late January in China, followed by the U.S. as we exited Q2.

Consequently, until we lap fiscal '20's COVID-19-related impacts, we believe that our fiscal '21 comps should be assessed relative to pre-pandemic levels. Therefore, the two-year comp growth rate will be more indicative of our underlying performance.

I want to underscore that the two-year comps we are monitoring are not calculated on an additive basis, which yield distorted results when lapping large negative comps as the second year comp base is not comparable to the first year. Instead, we are calculating our two-year comps on a multiplicative basis as described in today's earnings release.

Finally, to be clear, except for the updates on revenue, EPS, margin and tax rates that I just provided, the remainder of our full year fiscal '21 guidance metrics are unchanged from what we communicated with our Q1 fiscal '21 quarterly earnings report. To summarize, we are delighted that our U.S. business has fully recovered sales as we expected.

While we may experience pandemic-related volatility until global herd immunity is attained, we have the protocols in place to respond in real time to ensure the health and safety of our customers and partners while continuing to operate the business.

Our performance in Q2 demonstrates the relevance and success of our strategies, with operating margins above the levels of two years ago.

Our cash position remains strong and we have meaningfully deleveraged our balance sheet this year by paying off debt maturities totaling nearly $1.7 billion, keeping us on track to approach our 3x leverage target by the end of this fiscal year.

Going forward, I want to underscore that we have a clear set of actions underway to continue to drive comp growth and profitability as we move through the year.

Importantly though, we will continue to invest in our business strategically with a long game mentality, taking decisive action to ensure that we are continuing to drive shareholder value long into the future.

Now more than ever, we remain confident in the strength of our brand and the durability of our growth model, giving us continued confidence in the model shared at our 2020 Investor Day of delivering long-term double-digit EPS growth at scale, with another year of outsized EPS growth expected in fiscal 2022 as we lap this year's recovery curve.

Once again, the real credit for our success goes to our more than 400,000 Green Apron partners worldwide who continue to go above and beyond to deliver an elevated Starbucks Experience. That experience, above all, fueled our growth this past quarter and will continue to be a competitive advantage in the future. Thank you.

And with that, Kevin and I are happy to take your questions, joined by Rossann Williams, Brady Brewer and John Culver, as Durga outlined at the top of the call. Thank you.

Operator?.

[Operator Instructions] Our first question comes from the line of John Glass with Morgan Stanley. Please proceed with your question..

I hope you all are well. Could you just maybe just provide a little more color on the U.S. comps and the America's comps? I suspect it's a tale of two formats, right? The suburban drive-through is doing really well, the central business districts, lagging, as you indicated.

Has that gap begun to close? Have you seen any changes? Maybe you can just help amplify or sort of be more specific about the two comps and the components of it.

Have you seen any change in the morning daypart? I know people had shifted to later in the day? Are you starting to see that more traditional morning rush come back in the business?.

Yes, John, let me comment, and then I'll hand it over to Rachel for some more specifics on the numbers. But on your last part of the question, in terms of dayparts, we saw our two-year comp growth in all dayparts.

So we've seen that morning ritual return, and we've seen positive two-year comps across those dayparts, which is a very, very positive sign.

One of the things that I've been monitoring is when you look at when the FDA announced emergency approval for the Pfizer vaccine on December 11 and then followed with Moderna on December 18 and then J&J on February 27, sort of mapping the actions taken by the FDA to announce availability of vaccines and correlated that back to watch what's happening in our stores day-to-day, and that action alone created this wave of optimism of, I think, consumers, customers being more mobile.

Now they're still being cautious. But then certainly, as we saw the rate of vaccinations start to hit 3 million to 4 million vaccinations a day, you really start to see how this great human reconnection unfolds. And so we saw it unfold in all dayparts. And we still see stores in our dense metropolitan areas recovering slower.

But I'd tell you the cafes with drive-throughs that we have are comping to more than make up for that. We are seeing recovery though in those metropolitan areas. It's just -- I think that's going to take a little longer for businesses to bring employees back to work and sort of reshift those traffic patterns.

But I think very, very positive progress on dayparts and continued progress in terms of both in dense metropolitan located stores. But I actually think the trade area transformation is unlocking a significantly positive upside for us.

And so maybe Rachel, why don't you hit on the numbers? And then Rossann, I'll let you add other observations that you see from the U.S. perspective..

Sure. Thank you, Kevin. What I would say is when you look at the comp in the U.S. business in the quarter at 9%, to be able to achieve a 9% comp, it really took growth across our overall portfolio. So the overall portfolio grew. Certainly, our stores in the more metro urban areas are still slower to recover but they improved greatly quarter-over-quarter.

And of course, the outperformance in our drive-through, so we saw that across the board and across all dayparts, which give us confidence. And to Kevin's point, what helped fuel that, particularly in our more metro areas and urban markets, was the trade area transformation where we're 71% -- about 70% complete with that effort today.

As you might remember, we communicated we would close around 800 stores across Americas. And so as we've gone through that, we've been able to overall strengthen the portfolio as part of that effort. So that's playing into some of the recovery as well, as well as the overall mobility that's increased throughout the United States.

And so with that, I'll turn it over to Rossann..

Thank you. The only thing I would add is the interruption of our customers' mobility really impacted our AM morning daypart. And that was daypart that we're most concerned about recovery.

Given the morning daypart sales mix percent is largely recovered compared to pre-COVID levels, this means that as a percent of [indiscernible] by daypart, we are seeing the morning percent relatively in line with our pre-COVID trends.

We expect this morning trend to sustain as things open back up and people return to the central business districts and the urban trade areas. Interestingly though, we have seen that the daypart is actually moved slightly later in the morning from pre-COVID time of 7:30 to 9:30 a.m. to current times of around 8 a.m. to 10 a.m..

Our next question comes from the line of Sharon Zackfia with William Blair. Please proceed with your question..

I guess I'm curious about the reiteration of the comp ranges for both the Americas and International. It kind of seems like you're ahead in Americas year-to-date and maybe a little bit on the lower end of International.

Are you seeing something in the International business that gives you comfort that, that full year comp range is achievable?.

Rachel, why don't you take that and then I'll add to it?.

Sure, Sharon. Thanks for the question. What I would say is China was having a good -- seeing good momentum before we entered into Q2.

And then there was a resurgence of COVID that caused restrictions across travel, across actually our International markets impacting China, given this was an important period for a market in terms of holidays and the Chinese New Year. And so as a result, we saw that cause mobility issues in the quarter, which impacted performance and impacted comp.

As we saw some of the restrictions start to lift at the end of the quarter, we started to see momentum build, particularly in our key trade zones and key trade areas. For those reasons, we believe in the overall momentum in the market. And the brand continues to be strong, and we're continuing to see great growth in our digital platforms.

We're connecting with customers in new and different ways. We continue to open significant amount of new stores. So our confidence in the market continues. And because of that, we felt the comp range was appropriate. There's a lot of volatility in our comps overall.

And so for that reason, we kept comp guidance in line with the ranges we had provided previously.

That allows us to be able to keep that level of volatility uncertainty within that range as we find our customers continue to return to our business and until our customers have a more routine activity overall, and we see a more return to normal patterns, we think that range is appropriate..

Yes. And I'll just add, Sharon, I think clearly, the key is vaccination progress in every country around the world. And one of the things that we've done is we saw vaccination progress, progress very well across the United States and the strong performance we had in the United States.

We're now using our Deep Brew AI technology to start to monitor and look at the vaccination progress of every country around the world and use predictive analytics to give us a view and correlation to how that's going to pace the recovery and the acceleration of our growth in International business.

Clearly, this quarter, we had some COVID-related restrictions in many countries in Europe, certainly in Japan and China, and so that had an impact there. But when you look at the products we're making on vaccinations, certainly in the U.S., that's a proxy for what's going to happen around the world.

And with vaccine manufacturing ramping up and more vaccine available to international markets, I think we're going to see a good result.

John Culver?.

Yes. And Sharon, what I would just add is, first and foremost, the optimism that we have that as these restrictions are lifted and customers become more mobile, that our business quickly returns to normal operating levels. We saw that in China in the first quarter and early into the second quarter.

We saw that in Japan as restrictions were lifted last year. We're seeing that now in Mexico as restrictions have been lifted and vaccinations have improved. We're also optimistic for the U.K. as openings occur in the U.K. and vaccination levels approach over 50%.

So all indications are that we're very confident with the comp guidance that we've provided from an International perspective, and to add further to that, we continue to make major investments in our digital footprint and in new stores, so that when these markets open back up to full mobility, that we are in a position to accelerate our growth and move much faster..

Our next question comes from the line of John Ivankoe with JPMorgan. Please proceed with your question..

There's obviously a lot of discussion about the labor market in general in the United States. I mean, there seems to be increased mobility in 2021 in terms of the workforce and also paying higher prices for the workforce.

Could you comment just in terms of anything on the partners? That would be insightful, anything that you're doing new over the next, I guess, 9 or 12 months in terms of attracting and retaining and just what your overall retention is at this point?.

Yes. Thanks for the question. Let me sort of summarize kind of my view at a high level and then I'll hand over to Rossann. First of all, it's important to ground ourselves in what we've done for our partners over this last year.

Keep in mind, a year ago, the extreme lockdowns that we had in the U.S., we decided to give our partners economic certainty through that period. We did not do any involuntary layoffs or furloughs. We paid our partners whether they came to work or stayed home.

We increased the benefits that we gave them for COVID-related health benefits, mental wellness benefits, parental care benefits, childcare benefits. We took care of our partners through this pandemic. And as a result, our partners have risen to the occasion.

Certainly, as we came out of this pandemic, we made a significant investment, an increase of wage that went into effect in December. And partners have applauded that. And so we're in a position right now where I think our partners appreciate what we've done, and we have great respect and appreciation for our partners.

So unlike what I've read about from other companies, we -- our retention numbers are good. Our partners' energy and spirit is high. And so I don't anticipate us having challenges when it comes to having our partners show up and be in a position to create a great customer experience in every store around the world.

Now before I hand over to Rossann, I do want to comment though, in some areas in supply chain, let's take in distribution where store deliveries.

Now some of our partners who run the store deliveries are from our customer distribution centers to stores, they've struggled a bit having -- being able to hire and staff to meet the demand that we have and to get enough people. So we are working with them.

So I do anticipate we'll do a little bit more to invest and help our supply chain partners, whether it's staff that they need in manufacturing or staffing they need for distribution and transportation. But when it comes to Starbucks, I think we're in a very solid position.

Rossann?.

What I would add to that is currently, in certain markets at certain times, we are experiencing some labor shortages but it is not a widespread issue at this time.

And as Kevin said, we've invested ahead of the curve with our industry-leading benefits and total pay approach, and I feel confident that we will continue to make the necessary investments required to remain a premium player of choice.

Now we will obviously continue to watch this very closely over the next few months to ensure that we are continuing of operating stores in a way [indiscernible] customer demand..

And I would just add to that, too, is as we've invested meaningfully in our partners, we've still been able to drive our margin. And as we look at the back half of the year, we've indicated that our margin will lag our sales recovery by about two quarters.

And a key component of that is that we're going to continue to invest in our partners as well as equipment and other things to be able to unlock the demand that we have. And that's an important note to remind, it doesn't -- it means we're still going to see strengthening in our business will strengthen as we move throughout the quarters.

But I just want to highlight that, that investment continues to be part of why we're guiding our margins the way we are. And it does include inflationary components as we open up the economy and as we move through some of these stages as well..

Our next question comes from the line of David Tarantino with Robert W. Blair. Please proceed with your question..

Rachel, I have a couple of questions about your guidance commentary. The first is, I think the first half performance overperformed your ranges by -- on the order of something like $0.20 in EPS, and that is the amount of the guidance raise. But it sounds like there's also some tax benefit towards the end of the year that's in there.

So I was just wondering if you could clarify if there's any offsets we should consider on why the guidance range didn't go up by more than it did. I think that's my first question. And the second question is at the Investor Day in December, I think the Company laid out plans for 20% type EPS growth or 20%-plus off of the 2021 base.

And I was wondering if that type of growth is still in play as you think about next year, given the overperformance that you're seeing this year..

Sure. Thank you, David. Thanks for the question. What I would say is we felt confident in being able to raise our guidance on EPS for the full year. And of course, a big driver of that is our overdelivery and our outperformance in the first two quarters.

But as I've mentioned, we expect that our margin is going to lag our sales recovery over the next couple of quarters so we'll lag our sales recovery. And some drivers of that are, we won't see the onetime benefit that we had from the government subsidies that we had in Q2. So we won't have that. We'll start to see our ticket moderate.

We still believe that we'll have a slightly elevated ticket as we continue to drive food attach and premiumization of our products as well as shifting customers into cold platforms, but we will see our ticket moderate, which will impact our margin. In addition to that, as I mentioned, we're going to continue to invest in our business.

It's critically important as we think about how we unlock the back half of the year and we continue to grow and meet the demand. So we're going to have to continue to invest in partners, continue to invest in technology and equipment in our stores. And finally, there's an inflationary component in there as well.

So when you put that together, that's what really drives our guidance. Now what I would say is we would expect to exit Q4, so we'll strengthen from a margin perspective throughout the quarters, but we would expect to exit Q4 approaching the 18% to 19% guidance range that we gave at Investor Day for the long term.

So that will show you how the -- how our EPS will essentially strengthen with that margin. And what I can say in terms of next year, we don't provide guidance for next year but what we've already provided, but I would say you can still expect outside performance in line with that approximately 20% as we had previously guided..

Great.

And Rachel, the government subsidy, forgive me if I missed this, but what was the magnitude of that and where does that fall in the P&L?.

What I would say is when you think about our overperformance in Q2, so if you think about versus guidance, the fact that we overperformed Q2, the two drivers of that is in the Americas segment and it's the government subsidies, so the onetime government subsidies as well as the better-than-expected recovery. And I would say, fairly equal in nature..

Our next question comes from the line of Sara Senatore with Bernstein. Please proceed with your question..

Just, I guess, a question about the closures and the store, how you're shifting it.

One is, do you have any sense of what the sales transfer might have been from closed stores to the ones that have remained open? I know there are lots of puts and takes now, but just trying to figure out if there was any benefit to the system in terms of same-store sales from closing some of these underperforming stores.

And likewise, you've given a lot of color on investments in the business and that lag between top line and margin. But is there a -- my sense is that the restaurant-level margin at drive-throughs is actually higher than sort of some of the traditional stores.

So I would have thought that might be a tailwind as well as you kind of the store-based transformation. So just those two kind of questions on the face of the store-based sales transfer and then margin differentials..

Yes. Sara, thanks for the question. Let me comment then I'll hand it over to Rachel. As you recall, we sort of outlined the fact that we're going to reposition 800 stores in North America this year. We're about 70% through the closures of that.

But it's also important to note that approximately 200 of those new stores have been built and reopened, so we're also in the process of fulfilling the repositioning aspect of that.

I think that's boding very well for us because it's actually helping us improve the customer experience by having the right store in the right location with the right format for customers. And we're on track to complete that as we go through the fiscal year.

And I think that's one of the things that's going to set us up and help us in fiscal year '22, kind of going back to David's question about the outsized EPS growth that we look for in fiscal '22.

Rachel, do you want to add some more for Sara in terms of sales transfer, yes?.

Thank you, Kevin, and thank you, Sara, for the question. What I would say is from a trade area transformation perspective, if you think about the Americas segment, in my prepared remarks, I talked about the fact that Americas saw about a 550 basis point improvement on margin in the quarter. A driver of that was trade area transformation.

And so what we've seen is what we, I think, outlined in Q2 -- or excuse me, in Q1 of this year is that on a full year basis, at the enterprise level, trade area transformation would be a benefit to margin of about 40 basis points.

We saw significant improvement in Q2, and that will still align with approximately 40 basis points on the full year at the enterprise level. But that trade area transformation was a contributing factor to part of the success of the Americas segment in the quarter.

And then in terms of the investments that I talked about, certainly, the investments that I've been talking about are across all stores. Largely, our drive-through as we're trying to -- as we're focusing on unlocking capacity and being able to accommodate the demand but it also relates to our cafes as well.

But of course, more predominantly, drive-through concepts where we're seeing the majority of our demand currently. And as you might recall, at our Investor Day, we actually increased our comp guidance based on what we have seen from the investments we've been doing. So our comp guidance previously had been in the 3% to 4% range.

We increased it to 4% to 5% based on these investments that we're making.

And so the fact that these investments are starting to unlock productivity and we're seeing the margin benefit from those, we were able to show, on a long-term basis, that will increase comp and then subsequently increase our margin, allow us to continue to expand our margin and support our EPS growth for the longer term.

So that's where you're seeing some of the tailwinds as we make these investments in the near term..

Our next question comes from the line of David Palmer with Evercore ISI. At this time, there is no response from Mr. Palmer. Their question has been withdrawn, and we'll proceed to the next question in queue. Our next question comes from the line of Jeffrey Bernstein with Barclays..

Just one question on the My Starbucks Rewards program. I think you mentioned that it's right just over 50% of the U.S. company-operated sales from what I think are now 23 million members.

And that 23 million number feels like it's, I think based on what you last commented on maybe a year or so ago, that you have 80 million or 90 million total addressable customers that you service. So it seems like 23 million number spending clearly outsized relative to the average.

So I'm just wondering what are the initiatives at this point? It seems like you're still growing that program double digits from a percentage basis, but what are the biggest initiatives to further ramp up that 23 million member base over the next 12 to 24 months?.

Jeffrey, thanks for the question. I'm going to hand it over to Brady Brewer, our Chief Marketing Officer, who leads our program there.

Brady?.

Great. Thanks for the question, Jeffrey. We see a lot of opportunity with our Rewards program. It is 52% of total sales in the U.S. And as you heard, we added 1 million new active members just in the last quarter alone. That was on top of the 1 million in the quarter before. And there are a few things that we're doing.

One is we want to know as many customers as we possibly can. We want to personalize their experience and we want to make the experience effortless. And so effortless means things like mobile order, curbside, delivery. And we've looked at things like Stars for Everyone, which you've heard us launch about six months ago.

Trying to lower the barrier to entry so that customers can get the benefits of the program and experience the incentives and the personalized experience they get through the program. And it's through those efforts that we are attracting more customers into the program.

SFE specifically was a program that we launched to make it easier to join and to make purchases in the program with the pay-as-you-go option.

So lowering those barriers to entry, reaching as many people with the program and then ensuring that the incentives and the services that are attached to that program to make the experience personalized and effortless. That's how we're growing the program.

And we've seen just tremendous results, obviously, over the last six months with those programs, attracting new members and seeing them activate..

Thanks, Brady. Jeffrey, I'll just add to Brady's comments. I think Brady and team have done a great job growing our -- keep in mind, these are 90-day active Rewards members so they are active members.

When we were at about 20 million active -- 90-day active reward members, we had this conversation with the team that said, look, I believe we have an opportunity to double that number. I'm not going to give a time frame, it might take a couple of years, but double that number.

And in doing that, we've now started to apply some very creative and very thoughtful ways to get under the data that we have about customers so that we can -- even if they're non-Rewards customers so that we can better serve them and start to personalize offers and personalize the experience for them.

And so working with technology companies that have machine learning algorithms, companies like Amperity and Bridge, they've been able to help us continue to advance this.

So I think we've got a great set of features and initiatives that enhance the customer experience and how they want to use that mobile app to personalize that customer experience in ways that are relevant to them and for us to find new ways to reach out to non-Rewards customers and start to personalize our engagement with them to bring them into becoming Rewards customers.

And so we're going to think very broadly about this over the long term. And I'm optimistic that we're doing some things that are very creative, and it's just going to take some time..

Doubling that 20 million is an incredible goal so I look forward to progress on that..

All right. Write that down..

Our next question comes from the line of Andrew Charles with Cowen. Please proceed with your question..

Just following up on the MSR program. I mean, it's just very encouraging that obviously, you had 3.5 million more active members today versus pre COVID-19. And just kind of two questions on the progress of this.

First, who are these new members that you're finding? Are they skewing younger? Are they skewing to less penetrated areas in the country like the south? And then second, I know it's early days but can you observe that trajectory of their behavior such that they seem likely to visit and spend in line with that 3x average versus nonmembers that you've historically observed?.

Great questions.

Brady?.

Yes. The program has been very strong at attracting our high-frequency customers, and so we have a large proportion of high-frequency customers in the program today.

And given the incentives of the program, lowering those barriers to entry, we are seeing a significant number of more occasional or lower-frequency customers joining in the program these days. That's helping continue to support that two to three times average versus the non-SR customer in terms of frequency.

We still see that high frequency overall for the program. But what's great about seeing those occasional customers join is that we also see that significant lift in frequency and spend from those members just as we do from the high-frequency members that join.

So we see tremendous opportunity in bringing that occasional customer into the program, providing them with a great experience, great incentives and experiences that drive their frequency over time. So we see that as a continued opportunity.

We see a lot of runway there, as Kevin said, and we'll continue to press on that for the months and years to come..

Our next question comes from the line of Nicole Miller with Piper Jaffray. Please proceed with your question..

I know this is going to sound a little out of sequence and all this number stuff is super important, but obviously, the team and the transition, I think, is equally important. And Rachel, I wanted to ask you last time but we ran out of time. You're just in such a unique perspective in your role.

I would -- I don't know if I'll get this right, but kind of growing up at Starbucks going away.

So curious like what did you learn? You come back, the impression that you're going to make? And really, just curious like how have the first few months in this role been for you?.

Well, thank you, Nicole, for the question. I appreciate it. What I would say is Starbucks is such a powerful brand. I think you see that globally, but as a person who's worked at the Company, you feel it.

And so that's, I think, what, for somebody who's been at the Company and left and come back, that is the -- that's the force is really what the brand means and it's less about the symbol but it's more about the people behind it. And there's just an incredible group of people that you work with partners. And it's hard to replicate that.

And so from my perspective, that is the as a customer because I'm a customer, too, and I always have been is I feel that when I'm in my store, and I think that resonates when you're part of the Company and even in the corporate office. So I think that's a unique advantage of being part of a company like Starbucks.

And what I can say is it's incredible to watch the growth from the Company over the years and to be in a position where I get to work with such an incredibly talented group of leaders to help shape the future of this growth. I think it's an enviable position but it's humbling at the same time. And so I feel grateful for the opportunity.

But I appreciate the question..

Our next question comes from the line of Brian Bittner with Oppenheimer. Please proceed with your question..

Kevin, I know that you are bullish on coffee demand trends in general in the U.S. and the ability for the market to grow at a favorable CAGR moving forward. Is there a way to possibly perhaps frame up this market share grab opportunity that could unfold in the U.S.

as we storm out of COVID? I obviously realize you're laser-focused on your own idiosyncratic drivers, but do you have any data or insights to frame up how your market share is trending or insights into the competitive supply situation going on around you, particularly maybe in your urban trade areas?.

Yes. Brian, let me just start with kind of how I think about the share position that Starbucks has and how that's unfolding through this pandemic and as we emerge from it. I think a couple of thoughts.

The thing that we have that's the most measurable is, on a quarterly basis, is looking at sales of the Starbucks coffee down the aisle at CPG and coffee, whether it's roasted ground coffee, single-serve or ready-to-drink beverages. And what we've seen is consistent share gains through this pandemic and even into this quarter.

I mean, the ready-to-drink share that we gained both in the U.S. and China is significant.

The Global Coffee Alliance with Nestlé has now taken us from fundamentally two markets to over how many markets?.

71..

71 markets around the world. And just take North America, a big market. North America, our growth -- revenue growth was 8%, where the category declined. John, why don't you comment on that? And then let me go back to specialty coffee and retail..

Yes. What I would say, Brian, is it's a holistic strategy on how we capture the consumer and attract them into the Starbucks brand, whether that's through our retail stores, through down the aisle, through foodservice, through ready-to-drink, it's a holistic strategy.

And I would say that over the course of the last year, we are seeing that really come to fruition right now. We've talked about the resurgence of customers coming back to our stores and stores reopened. We've seen the growth of packaged coffee down the aisle during this time, not only in the U.S. but also internationally.

The growth in single-serve internationally as well being on the Nespresso platform, Dolce Gusto platform, the Keurig platform. In addition, foodservice is going to continue to play a very important role. We just opened our 1,000th foodservice location in China this past month, and we're going to continue to expand in that way.

So it's a holistic strategy. We've been able to, in the U.S., now be the number one brand down the aisle in terms of share, and we've actually grown that share and expanded that number one position in the quarter versus Q1.

So we are seeing our customers who have loved Starbucks continue to consume our coffee and to continue to want to experience it in unique ways and we're very humbled by that..

Yes. Thanks, John. So Brian, you can see that on our Channels business, every quarter, we get the number, we get the measurement. On our specialty coffee retail, we tend to look at Euromonitor and other longer-term data sources to give us a sense. But right now, the volume of customer occasions that have returned to our stores in the U.S.

is phenomenal, and it's exceeded our forecast and our projections in the U.S. And Rossann and her team have adapted rapidly to that.

But the thing we're most focused on is how we have rapidly adapted to shifting consumer behaviors that I outlined in sort of my opening comments, how in doing that, we extend and enhance the attributes that differentiate Starbucks from everyone else and how we then create a great experience for our customers in the stores.

And the way we do that, the trade area transformation is one important initiative. But the work we do to elevate the customer experience, deliver relevant and exciting new beverages and to extend and enhance digital customer relationships are the three key things.

And when you look at what's happening in each one of those areas, there's so much positive activity and initiatives and accomplishments and then customer response to those things that I just believe that we're hitting on the right notes.

And at this point, I look and say, we're going to have a two- to three-year tailwind just simply by watching vaccinations progress around the world. This great human reconnection will happen probability 1.0. And so we are positioned for that, and we're trying to -- we're working to enhance and differentiate the brand in ways that are meaningful to us.

We're going to take care of our partners. Our partners are the heartbeat of Starbucks. They have risen to the occasion. And so specialty coffee retail is where we set the brand. 100 million of customers a week come to see us, and that's where we establish the brand and then we amplify it through our channels.

And I think in both specialty coffee retail and channels, it's happening. And so we'll give you more as though as we get more data on share gains. But I can just feel it and sense it as I look at our data, our numbers, and I'm in our stores and sort of watching what's happening..

Our final question comes from the line of Chris Carril with RBC Capital Markets. Please proceed with your question..

So I just wanted to follow up on the commentary earlier around ticket and how moderation there will perhaps affect margins going forward.

But are you seeing anything in the current trends that would suggest that some elements of the still strong ticket could remain sticky even as traffic continues to improve, such as increasing mix of premium beverages or higher food attach? Rachel, do you want to take that?.

Sure. Thanks, Kevin. Yes, what I would say is we definitely -- I mean, as we start to comp the most severe part of the pandemic from last year, we'll definitely see the construct of our comp shift, and it will return to more of a pre-pandemic level where you see greater transaction and maybe a lower ticket.

So we'll definitely see our ticket moderate from the high 20s where we've been.

But we believe that some of that will sustain, now not to the degree that it's been, but if you look at some of the behaviors that have driven that, the behaviors that have driven it today are the fact that we have higher beverage attach from group orders, multiple orders.

Some of that will probably moderate as people start to go back into the offices and we have more single visits and single-item purchases. But we've had an all-time food attach. This quarter was an all-time record attach on our food. And that's because we're putting forward products that our customers love and enjoy.

And so they'll continue to -- if we continue to innovate in the areas that are relevant for them, we continue to see that, that will have -- that will drive food attach. In addition to that, we're seeing, across the board, growth in cold and some of that is from our promotional offerings as well as some of our core offerings.

And I think that focus in that area, which is more premium for us in nature is where our customers are gravitating. And so that will also help us to sustain ticket. I just think the issue will be that it will moderate from where it is today, but we have belief that some of those levers that I just spoke about are indeed sticky..

And with that, ladies and gentlemen, this concludes our question-and-answer session. And I would now like to turn the call over to Kevin Johnson for closing remarks..

Well, thank you. I got to say, Brian got me all like energized about what we're doing. And so as we close today's call, I think it's important to reinforce one key message. And that message is that Starbucks is meeting this moment, this moment of the great human reconnection and we anticipated the shifts in consumer behaviors.

We accelerated our long-range plans, and we are well positioned to differentiate ourselves even further with the new level of resilience, speed and agility.

I got to say, as Rachel was commenting, the strength of this brand and the increasing opportunities for us to offer convenient, elevated personalized experiences for our customers around the world makes me personally very optimistic for the future. Our long-term growth model is solid. And so thank you for your questions.

Thanks for joining us today, and have a great evening..

This concludes Starbucks Coffee Company's second quarter fiscal year 2021 conference call. You may now disconnect your lines..